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San Bernardino, CA

Updated 2 months ago

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2 months ago

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2 years ago

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1 year ago

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1 year ago

Excellent customer service. Knowledgeable and professional technician. He was thorough and honest

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2 years ago

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Univercity Solar

Univercity Solar

(73 reviews)

Have used University Solar at two different homes, two completely different designs. 1 more…read morestandard, 1 completely off grid. Both installs went smoothly. No weird fine print problems, and they answer all my calls when I have questions. Quoted the work out to multiple vendors and they were my top choice. Do yourself a favor and get them on the phone to answer any questions you may have.

I do not normally leave negative reviews, but after nearly 10 years, I feel it is important to…read moreshare my experience. Before posting this review, I made every reasonable effort to resolve these issues directly with the company. I sent a formal letter over a year and a half ago outlining my concerns and requesting assistance, but I never received a response. More recently, I sent another detailed email, giving the company 14 days to respond with a plan to address these longstanding issues. That deadline has now passed, and once again, I received no response. This company installed my solar system in 2016. At the time of purchase, I was given expectations regarding the amount of energy the system would produce and the savings it would provide. Unfortunately, those expectations have never been met. In nearly ten years, my system has never produced the level of solar energy that was represented when I made this investment. As a result, I have spent thousands of dollars out of pocket on Southern California Edison bills that I reasonably expected my solar system would significantly reduce. Instead of receiving the savings I was promised, I have continued paying far more for electricity than I ever anticipated. What has been most disappointing is the lack of follow-through. The company has been aware of issues with my system for years, yet they remain unresolved. Despite numerous phone calls and emails over the years, I have received little to no communication, no meaningful updates, and no proactive effort to correct the ongoing problems. There were also issues from the very beginning. When my system was installed in 2016, I was never provided with the monitoring equipment that was supposed to come with it, nor was I informed that there was a monitoring app available. Without those tools, I had no way of monitoring my system's production or knowing that it was consistently underperforming. After years of phone calls and emails to the corporate office, I finally got someone to come out in 2023 to install the monitoring equipment that should have been installed from the beginning. It was only then that I learned there was an app that allowed me to monitor my system. During that same visit, the technician determined that my microinverters needed to be replaced. The replacement microinverters were shipped to my home, and the technician returned to pick them up for installation. However, the work was never completed. The technician left with the new equipment and never returned to finish the job. Despite additional attempts to follow up, I was once again left without answers or a resolution. I understand that mistakes happen and that every company occasionally encounters challenges. However, this is no longer a matter of a simple mistake or a temporary inconvenience. This has been an unresolved issue for nearly a decade. My goal has never been to leave a negative review. My goal has always been to have the solar system I paid for perform as it was represented and to have the company stand behind its product and installation. Unfortunately, after almost ten years, thousands of dollars in unexpected utility costs, years of unanswered phone calls and emails, an incomplete repair, and two formal written requests that went unanswered, I have been left with no meaningful communication and no resolution. I sincerely hope this review encourages the company to finally contact me, complete the repairs that should have been completed years ago, thoroughly evaluate my system, determine why it has consistently failed to meet the promised production, and stand behind the product they sold me. If the company reaches out with a genuine commitment to resolving these issues, I will gladly update this review to reflect that experience. I would much rather write about a company that ultimately made things right than one that chose not to.

Affordable Solar Cleaning Pros

Affordable Solar Cleaning Pros

(131 reviews)

Had an awesome experience with Affordable Solar Cleaning Pros. Reuben was super responsive and easy…read moreto work with on the estimate and scheduling, and Bernardo did an incredible job out in the field. We had 30 panels across 4 separate arrays with heavy nesting and an old chicken wire setup that a previous guy had improperly nailed straight into the roof. Bernardo worked through brutal summer heat, stripped off all the old wire, meticulously filled in all the nail holes with sealant to prevent water damage, cleared out all the nasty debris underneath, and installed the new 17-gauge mesh with proper clips. It ended up taking much longer than a standard job due to how bad the mess was, but Bernardo communicated everything clearly, stayed transparent on the extra time needed, and didn't cut a single corner. The panels look spotless and the roof is finally protected the right way. Huge thanks to Reuben and Bernardo!

Great experience with customer service AND the solar cleaning service…read more Reuben is knowledgeable and educated me on the ins and outs of how solar cleaning works, the state of my roof, and what kind of future maintenances to keep in mind. I found out the builders left extra tiles on the roof! Communication from start to finish was consistent. I really like that they also provide other services for window cleaning and holiday lights installation; it made it easy to get all the quotes in one to save time. I am looking forward to my future service with Affordable Solar Cleaning Pros -- thank you, Reuben!

SolarMax Technology

SolarMax Technology

(389 reviews)

We had our solar panels installed by SolarMax and our overall experience has been very positive…read more  From first contact to ongoing customer support, SolarMax has exceeded our expectations. We were fortunate to have Ruben G. as our Account Manager.  Ruben was professional, pleasant and knowledgeable -- carefully listening to my questions and concerns and also sharing knowledge so I could better understand the phases of installation. Throughout the entire process - from design to permits, documentation to electrical requirements, we communicated with the various SolarMax team members to make sure we understood what the next steps would be. Every team member was courteous and competent, all of them did their part to complete our solar panel and battery project. We are happy with the service and expertise SolarMax has provided us and would recommend them to friends who are considering solar energy.  To Ruben - our renewed thanks!  We appreciate you for your work. To the entire SolarMax team - thank you for making this happen!

I don't like that I have to come to Yelp to get Solarmax to handle my concerns. It's really…read moreunfortunate. So I have 10 panels that arent' working, and a monitoring system that isn't working. I've been going back and forth with them for well over five weeks to get it resolved. They've said the company that manufactured my panels (apparently an in-house brand that is no longer operating) is out of business, so they've been "trying to secure panels with the proper wattage" for over a month. No update as of today. It's really frustrating that I have these problems, a warranty to cover it, and it's not being taken care of in a timely fashion. Between a pool, an EV and five humans in my house, those 10 panels do a lot of the work, and now I'm just eating the cost. I have expressed that I'm frustrated (especially because they never call me--I have to follow-up weekly to get them to talk to me), but it just seems like they care to do anything about it. It's just a "we're still waiting". Make some calls, secure the pipeline for the panels, and replace my panels, please. Next step if we cannot move forward in the coming week will be the better business bureau.

OC Solar - Maximize your energy storage with the Tesla Powerwall 3. Property also features the sleek design of the Tesla Solar Roof

OC Solar

(476 reviews)

Oak Creek

Update for my review with OC - Savannah from customer service reached out regarding my experience…read moreand expressed regret over how things went and changes were actively happening at the company. She offered a free panel cleaning, which she set up internally and had their team come out this past Friday without issue. Since the cleaning the panels have been much better performing especially after these past few weeks of misting and rain, about 25% higher output. I didn't think much of it but I get now it's worth doing to get the most out of the panels. Overall a very good response and experience with OC specifically for this issue. I feel that they do want to stand out from the crowd and responding proactively to feedback gives me more confidence they'll take care of issues as they hear about them.

We had OC Solar install our system in February 2024 and paid in full. The install itself went fine,…read morebut now when we need warranty service, the company is nearly impossible to reach. In mid-August our system stopped producing power. We didn't find out until our utility bill came in roughly $600 higher than normal. Since then, we've sent multiple emails and submitted a service request with no response. I finally reached someone by phone and, after escalating to a manager, they committed to sending a technician today at 4pm. No one showed up and no one called. When we call back, we sit on hold, get an auto response we're being transferred to customer support, and then the line goes silent before we are ultimately sent to a voicemail service. A 25-year installation warranty means nothing if the company won't answer the phone or show up. Every day our system is down costs us money. If you're considering OC Solar, ask hard questions about how they handle service after the sale. I'll update this review if they make it right.

EnergyAid - solarinstallation - Updated October 2026

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