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Recommended Reviews - Energy Masters Direct

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Uodate 5/3: Our porch is finished!!!! Speaks came on 4/30 and worked from 10:00-6:00. They came back 5/1 and finished the job. The owner came by the next day to check on the work. Such a nice gentleman. Needless to say, we are so thankful that Speaks was able to fix our problems caused by Calvin Cole and his crew at EMD. It took 4 weeks for our windows to come in...unlike the time frame Calvin gave me I'll say it again, do NOT hire this company for any job. They will take your money, lie to you, and leave your project unfinished or never start the job. Check out Speaks for any window and door needs!!! Update 4/30: We met with a new company (Speaks Custom Windows and Sunrooms) on March 19, one day after Laurie Cole texted me to tell me that she had made a mistake and had not ordered the windows after she sent me a screenshot of a doctored and bogus window order. Again, the excuse was a family crisis/drama‍ Our new company is much more professional, no deposit needed, AND today is 4/30 and the window install and cleanup for the mess Calvin made has begun! They will finish the job in 2-3 days!!!! Apparently, EMD is well known within the window/sunroom community for taking large deposits, taking way too long to order supplies or not ordering them at all, and for not finishing jobs. If you are looking for windows/doors/sunrooms to be installed, DO NOT CALL EMD....do your research and be warned. They have now since "gone out of business" since they took our money and didn't complete the job. And I've been in contact with two other families that have been through the same problems. If you want exemplary work and craftsmanship, honest and reasonable work done......Contact Speaks Custom Windows and Sunrooms! They are amazing and get the job done in a timely manner. I'd like to leave no stars for this company due to their lack of communication, professionalism, and shoddy work practices. We met with Calvin Cole on 7/24/23 to discuss having an already existing screened in porch turned into a sunroom. At the time, we had a good feeling about his bid and our conversation. The wheels came off as soon as we gave him a $10k deposit. We were told that the windows would take up to 12 weeks to come in. I tried at least 3 times to call, text, email and even went by the office one day in late October. We gave them the 3 months quoted to us and then we started trying to contact them about when the project would begin. We have been given every single excuse in the book: Calvin took ill, we have been short staffed, the phones and/or email has been down, too much rain, too cold, delays on supplies/ windows, we had water flooding at our home, and a whole slew of other personal family issues. They finally emailed me in Nov. and after many more excuses from them, they finally said they would begin work in mid Jan., but they didn't start until Feb. 20....because that Monday was President's Day and they weren't working that day It took them over a month to do what could have been done in 4-5 days. A week and a half goes by and I start calling/texting again to see when the windows will be installed. On 3/11 they have more excuses about weather and reinspections for other jobs. We just wanted proof that the windows had been ordered and we had to ask for that several times before they sent over a copy of a form that showed the windows had been ordered on 8/2/23. I called the supplier and he said those types of windows have a 6 week turn around. So the windows should have been ready for installation. Today is 3/18 and I get a text this morning stating that there was a mistake and the windows had not been ordered. There was another family crisis. So we now have to start over to find someone to clean up their mess! Calvin used wood that had very large cracks and/or dents. Energy Masters Direct left our porch structurally unsound according to the new company that we hired. They didn't take into consideration that putting up big windows after taking out several 4 x4 beams....the beams would need to be reinforced before the windows could be installed or the end result would be that the windows would eventually break due to the weight of the roof. They lie & lack morals! Do your research before choosing this company!

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Fabulous! They were on time, efficient and would highly recommend. Professional and insured!

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Zen Windows - Charlotte - Casement windows are designed to allow easy opening over a kitchen sink.

Zen Windows - Charlotte

(40 reviews)

Ballantyne

After interviewing 3 different window replacement companies, we were most impressed with Ty's…read morepresentation from Zen Windows. He was up front with pricing and the quality of his product. The construction of Zen windows had a superior quality than the other windows we interviewed. Installation by Marcos and his crew was efficient and professional. Window installation was quick, while making a difficult job look easy. While selecting for a window company can be daunting, we searched through the internet for window ratings and found Provia Endure Windows to be highly rated. Lifetime warranty for the windows and installation also were deciding factors for us. Curb appeal, value, comfort plus improving energy-efficiency and security added value to our house. 38 windows replaced by Zen Windows.

I'm a first-time homebuyer and purchased my house in March 2021. While the house was in great…read morecondition and had recently been renovated, it still had the original wooden windows that were installed when the house was built in the 1950's. While I appreciated their history, classic look and the fact that they were still in good shape, it was clear they needed to be updated. I contacted several window companies around town, both local and national establishments. After being put off by some of the high pressure, in person sales tactics other places had, I found the approach that Brian and his team at Zen Windows very refreshing. I also saw that they were voted Best in Charlotte by Charlotte Magazine in 2020, and I wanted to support a local business if I could. Brian was very generous with his time, and it only took a few phone calls with him and a quick visit from his installer to get measurements for them to have all the information they needed. I was impressed with how simple and straightforward the process was. Another huge selling point was that I wouldn't have to pay anything until the job was complete, a big difference from other companies. The turnaround took about three months for the windows to be built, but I would chalk that up to COVID, supply chain issues and increased demand for home projects because of the pandemic rather than anything on Zen's end. Quoted turnaround times at other businesses were similar. Once the windows were ready, Zen sent a simple three man crew to my home to perform the installation. Each gentleman on the crew probably had 30-40 years of window installation themselves, so as a team they were pretty capable. In just two quick morning sessions, my windows were complete! I'm extremely happy with the end result. The windows are fantastic, incredibly easy to use, they look great (black exterior FTW), and I can already tell they perform much better than the old ones. Brian and his team did an outstanding job, and I would recommend them to anyone looking to upgrade their windows!

Window Nation Charlotte

Window Nation Charlotte

(15 reviews)

We've only had windows a few weeks but so far we are happy with them. The representative John was…read morevery thorough explaining everything prior to purchase and installation. He has stayed in contact to be sure we're satisfied. We do have one issue nut window nation has been responsive and we expect problem to be corrected in the next couple of weeks.

I should have read reviews before calling…read more FYI I tried to leave feedback on their website but they force you to leave a 5 star review and don't let you add a comment anywhere. Don't trust any of the reviews - I accidentally submitted it because it though there were multiple steps. I've resorted to coming here since this is unethical and others should be wary. I recently bought a home and the representative said that since I wasn't listed on the county site yet, I would need to share closing documents to book an appointment. I told her I didn't want to share closing documents with them as that has sensitive, non public information in it and preferred to wait to book an appointment until the county site was updated with my name. She argued with me and accused me of not being the homeowner simply because I wanted to wait so that I could avoid sharing non public information. When I told her my preference again, she told me she would cancel the appointment and hung up on me before I could respond. Extremely unprofessional and disappointing behavior. Not to mention that both the person who originally answered and the woman who hung up on me had bad, garbled audio and I could hear loud typing the whole time. Hire some polite representatives and get them a decent headset. Perhaps I should have seen this coming when I was offered $100 gift card to book an appointment- they reek of desperation.

Energy Masters Direct - windowsinstallation - Updated May 2026

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