Steve and his T&C crew replaced my 2nd story picture window last week. They did a fantastic job…read more Steve was a pleasure to deal with from start to finish. He provided a very reasonable fixed price estimate and the communication from ordering to install was great.

From the owner: The owners of Town and Country Windows have been serving Charlotte and the surrounding communities…read morefor over 35 years. We have learned over those years that no matter which window you buy, if it isn't installed correctly and in a timely manner, you the customer are not going to be happy with your purchase, period. This is why we only use proven professionals to install your windows. Our crews have experienced every situation you can have with window replacement. That means they know what to do and they get it done . When you purchase windows from Town and Country Windows or if you have siding installed you can be sure that you have chosen the best products on the market and will have them installed by the best crews.

I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

I am extremely disappointed with my experience with Window Nation…read more I had a representative come to my home to provide a quote for 8 windows. After the appointment, I decided to take a few days to do my due diligence and gather a couple of additional quotes before making a decision. Three days later, I received an email from the Sales Manager, Richard Hansen, with a revised quote. Surprisingly, the new price was significantly lower than the original quote, but it was for 11 windows instead of the 8 I actually needed. Since the pricing was much more competitive, I reached back out and simply asked for the same pricing to be adjusted for the 8 windows I wanted to purchase. Richard responded that the lower price had been sent in error due to a "system glitch" and that Window Nation would not honor it. Mistakes can happen, but what was most disappointing was the company's unwillingness to stand behind the quote they sent or make any effort to find a reasonable solution. As a customer who was genuinely interested in moving forward, it left me feeling that the pricing was inconsistent and that customer satisfaction wasn't a priority. I expected better communication and better customer service from a company of this size. Unfortunately, this experience has caused me to take my business elsewhere.

Having had a roof replaced in another home, I knew what to expect when replacing a roof---a messy…read moreattic, nails scattered around, and broken flowers. Expected. In this home, from beginning to end, CPS did a great job on my roof. They replaced the roof in quick time with beautiful results. Roofing is a messy job and I still had the nails, the messy attic, and the broken flowers (from the tarps catching the old shingles). But overall, CPS was professional, kept the area tidy, and the end results look wonderful. No hidden upcharges or "found surprise problems" to deal with. A good honest company that did an outstanding job.

Always a great experience with this company! They are always prompt and provide great customer…read moreservice service!

Nightmare. We have since been paying multiple contractors…read moreto come fix all of the mistakes Drew, his daughter and their helper made. Drew was hired to install @ 20 new windows where there were none, to get a better view of the lake in a three year old home we had just bought in 2021. Many ended up leaking, siding was hacked (over cut) in ways that were unnecessary and costly to replace. They deeply scratched new dining room picture window when their tool fell, it also scratched the entire width of my just purchased antique dining table (that we had covered) and they never admitted it to me, but we have it happening live on our home video camera. They made such a mess of drywall repair around new windows that the drywall had to be all ripped out and redone costing us another $7,000.00. They left mulling out of the joined windows that I asked them repeatedly to install (and they agreed) to but never did. They took months (to not complete) what he said would take him two to three weeks. They brought a broken shop vac when doing the drywall and it blew all the drywall dust into a complete fog throughout the house. When I asked his daughter why she was doing this to my house she said "It's was because our shop vac hose is broke and we don't want to get another until we are done with your job." Once you give them a deposit or draw they disappear for a few weeks to the next job. Drew also has a very hot temper, he is loud and yells at you if you question him-he even called my husband as "ass" in our own home when my husband only asked him where he had been the two weeks he disappeared (for the 10th time). Drew still has $1,500.00 of ours to install three windows he never unwrapped or even installed. Drew was also lying to us the entire time when I asked him if he was the door guy my first contractor hired to put in all new interior doors and frames for us while we were in California. Drew lied to my face and said he wasn't "that guy" and that he didn't know the contractor I was referring to, when it was him all along. We also had to have all the doors Drew installed ripped out and redone, which cost us another $6,800.00. The interior doors he installed were half done and no wood shims- but foam. Many didn't close and the hinges were installed backwards. I have photos of all of this. I ended up having to fire Drew because I couldn't take the lies, delays and horrible work a minute longer. If we could give Drew a negative amount of stars we would.

From the owner: Our business is in the replacement windows and doors . Our energy Star rated replacement windows…read moreare great with foam insulation and double 3/4 insulated glass we give the best deals. 27 years experience and serving Charlotte for 15 years Give us a call

Had some minor roof damage that needed to be taken care of. Put some feelers out on Yelp and J&M…read moreresponded quickly with an estimate. They were great at communicating their availability and showed up before they were supposed to. The work was knock out in less than an hour and they even fixed a couple of things they thought could be problematic in the future. Very pleased with the work done and we will definitely be hiring them again in the future.

Jeyson and his team with JM Guttering exceeded all of our expectations. His staff installed gutters…read morew/guards, downspouts, pvc fascia and replaced a lot of rotten Masonite with new Hardie board for a very reasonable price, (we were quoted more than double by other gutter companies for only gutters w/guards and downspouts for products that didn't hv great consumer reviews and all had dozens or thousands of BBB complaints.) I'm happy to highly recommend Jeyson & his team who worked diligently and got the job done and left our property clean. If I could leave 10 stars for them I would.

We got several estimates to replace 3 window panes with broken seals in our family room…read more Independent Glass was the most responsive, and had the best price. Dustin and his staff were courteous, reliable, and efficient. I highly recommend them should you need any window panes replaced!

I've used Independent Glass twice now. Customer service is outstanding and prices are quite…read morereasonable. My house was built in 1929 so there are not many options if you have a broken window or door. Both times, Dustin was in and out in less than 20 min. As they specialize in all things glass, they can fix large and small projects (new and old). Great company!