After interviewing 3 different window replacement companies, we were most impressed with Ty's…read morepresentation from Zen Windows. He was up front with pricing and the quality of his product. The construction of Zen windows had a superior quality than the other windows we interviewed. Installation by Marcos and his crew was efficient and professional. Window installation was quick, while making a difficult job look easy. While selecting for a window company can be daunting, we searched through the internet for window ratings and found Provia Endure Windows to be highly rated. Lifetime warranty for the windows and installation also were deciding factors for us. Curb appeal, value, comfort plus improving energy-efficiency and security added value to our house. 38 windows replaced by Zen Windows.

I'm a first-time homebuyer and purchased my house in March 2021. While the house was in great…read morecondition and had recently been renovated, it still had the original wooden windows that were installed when the house was built in the 1950's. While I appreciated their history, classic look and the fact that they were still in good shape, it was clear they needed to be updated. I contacted several window companies around town, both local and national establishments. After being put off by some of the high pressure, in person sales tactics other places had, I found the approach that Brian and his team at Zen Windows very refreshing. I also saw that they were voted Best in Charlotte by Charlotte Magazine in 2020, and I wanted to support a local business if I could. Brian was very generous with his time, and it only took a few phone calls with him and a quick visit from his installer to get measurements for them to have all the information they needed. I was impressed with how simple and straightforward the process was. Another huge selling point was that I wouldn't have to pay anything until the job was complete, a big difference from other companies. The turnaround took about three months for the windows to be built, but I would chalk that up to COVID, supply chain issues and increased demand for home projects because of the pandemic rather than anything on Zen's end. Quoted turnaround times at other businesses were similar. Once the windows were ready, Zen sent a simple three man crew to my home to perform the installation. Each gentleman on the crew probably had 30-40 years of window installation themselves, so as a team they were pretty capable. In just two quick morning sessions, my windows were complete! I'm extremely happy with the end result. The windows are fantastic, incredibly easy to use, they look great (black exterior FTW), and I can already tell they perform much better than the old ones. Brian and his team did an outstanding job, and I would recommend them to anyone looking to upgrade their windows!

We got several estimates to replace 3 window panes with broken seals in our family room…read more Independent Glass was the most responsive, and had the best price. Dustin and his staff were courteous, reliable, and efficient. I highly recommend them should you need any window panes replaced!

I've used Independent Glass twice now. Customer service is outstanding and prices are quite…read morereasonable. My house was built in 1929 so there are not many options if you have a broken window or door. Both times, Dustin was in and out in less than 20 min. As they specialize in all things glass, they can fix large and small projects (new and old). Great company!

Steve and his T&C crew replaced my 2nd story picture window last week. They did a fantastic job…read more Steve was a pleasure to deal with from start to finish. He provided a very reasonable fixed price estimate and the communication from ordering to install was great.

From the owner: The owners of Town and Country Windows have been serving Charlotte and the surrounding communities…read morefor over 35 years. We have learned over those years that no matter which window you buy, if it isn't installed correctly and in a timely manner, you the customer are not going to be happy with your purchase, period. This is why we only use proven professionals to install your windows. Our crews have experienced every situation you can have with window replacement. That means they know what to do and they get it done . When you purchase windows from Town and Country Windows or if you have siding installed you can be sure that you have chosen the best products on the market and will have them installed by the best crews.

I hired this business to take out a very large piece of glass in an historic building in downtown…read moreand replace it. It had to be ordered and then fit to the copper frame. The came through on time and on budget. I could not be more pleased. They have my business in the future..

This was our first time using this company and our experience was terrible…read more When we dropped off our garage window to have pane replaced, John told us they could replace one pane of glass in the double pane window for $26. A week later when we stopped to see if it was done they had broken the other pane of glass trying to get broken glass out. On this day the lady working who had a terrible attitude and ran down every other employee that worked there stated it would now be $68 to fix, even though they broke the 2nd pane. She stated it would be another 7-10 days. So we go back in another week and it still isn't done, so we wait while the guy finishes it up. While we are waiting, we ask for an invoice and was told by the guy in the office who stated he just does the computer work that they don't do invoices. So we ask if we can pay while we wait, he states using a card? we ask how much our bill is and he replies I don't know. How can we pay if nobody knows what the total bill amount is? Ridiculous! We get home and one of the latches to lock the window with is broken off. They were both on when we took the window in. This business is poorly ran and no customer service or professionalism. WE will find another glass to do business with in the future.

Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

I have waited a few months before posting this review to give me some time to calm down and write…read morerationally. I am only writing this review because I hope I can save someone else all the trouble I went through. I will try to keep this as brief as possible, but I could write for days about my experience. The salesman I originally met with was wonderful. He listened to my needs, and we put together a plan that fit my home base upon my budget. The original scope of work was to fully replace my gutters, fascia, vented soffit (my house is old and lacking on vented soffits), trim boarding, front door, and to add ridge vents to my roof. They offered a decent price that was a bit on the high side, but I figured that was fair because I wouldn't be managing the project through several different contractors. I work long hours in another trade so I knew I wouldn't have time to manage everything. The problems started on the first day of work. They decided to start with the gutters, soffit and trim. The scope of work was full replacement. I was able to get off early that day and made my way home to see their progress. The contract I had signed stated they would have a construction dumpster delivered to the property for waste disposal. When I arrived at home, there was no dumpster. I was confused for a moment but decided to watch them work for a while to understand what was going on. After watching them work for 20 mins, I quickly realized they were not following the scope of work I was sold. Instead of replacing everything, they were wrapping the original materials in metal flashing. They were also tacking vented soffits overtop my original soffit (completely rendering the new vents useless). I called a full stop to all work and got the project manager on the phone. After a lot of excuses about how they only replace rotted boards and this was the scope of work I was sold, I showed them the original emails between the salesman and I that stated everything was to be fully replaced. This changed their tune quickly. I inquired about the tacking of the new soffit over my existing soffit and was told that shouldn't have occurred. Since I had photo evidence of it occurring, I asked where the breakdown in communication was. I never got a satisfactory answer. I will never know whether it was the sub-contractor they hired or the project manager who directed this. At this point, I tried to reach out to their corporate office for assistance and met radio silence for weeks. When the customer service manager did finally call, he listened to my story and said he would get back to me. They never did. No matter how many times I called back. At this point, I should have cancelled the remaining projects but working as much as I do, I hoped it would work out. The work continued. While replacing the gutters and soffit, their subcontractors used ladders without padding and my hardy board siding was severely damaged. Hardy board is difficult/impossible to repair so I was livid. After several more conversations with the project manager, they were going to provide me with a quote to replace my siding. The first quote they sent over was outrageously high. I have a tiny house and the quote was well above the average pricing in my area. Eventually they relented and sent over a more reasonable quote. Still high for my area but not outrageous so I agreed to have them replace my siding. Another mistake on my part but being a first time homeowner, I was navigating uncharted waters. They provided a list of color choices and I was told to pick which suited me best. My first two choices "weren't available" so I had to go with my third choice. Doing my own research later, I found out that my first two choices had a higher material cost and believe that is why they denied them. All told, I was ready to move forward with one instruction, "Do not damage my prized lace leaf japanese maple at the front of my home." I have raised the tree for over a decade and it was my pride and joy. I bet you can see where this is going.... I came home during the siding install and over half of my tree's canopy had been damaged or destroyed. The tree is not large and could have been easily worked around with a little care. The project manager was on site when I discovered the damage, and I was so upset that I couldn't even speak to him. Trees are my vocation so I was quick to remind him the next day that I fully understood the laws around damaging a client's trees. To their credit, he took the situation seriously and discount my work by a hefty amount to cover the costs I would need to spend on tree repair/replacement. While I appreciate the gesture, I still am out the decade I spent caring and raising the tree. This isn't half of the review but they won't let me write any more characters. Find me on Facebook and DM for the full story

We've only had windows a few weeks but so far we are happy with them. The representative John was…read morevery thorough explaining everything prior to purchase and installation. He has stayed in contact to be sure we're satisfied. We do have one issue nut window nation has been responsive and we expect problem to be corrected in the next couple of weeks.

I should have read reviews before calling…read more FYI I tried to leave feedback on their website but they force you to leave a 5 star review and don't let you add a comment anywhere. Don't trust any of the reviews - I accidentally submitted it because it though there were multiple steps. I've resorted to coming here since this is unethical and others should be wary. I recently bought a home and the representative said that since I wasn't listed on the county site yet, I would need to share closing documents to book an appointment. I told her I didn't want to share closing documents with them as that has sensitive, non public information in it and preferred to wait to book an appointment until the county site was updated with my name. She argued with me and accused me of not being the homeowner simply because I wanted to wait so that I could avoid sharing non public information. When I told her my preference again, she told me she would cancel the appointment and hung up on me before I could respond. Extremely unprofessional and disappointing behavior. Not to mention that both the person who originally answered and the woman who hung up on me had bad, garbled audio and I could hear loud typing the whole time. Hire some polite representatives and get them a decent headset. Perhaps I should have seen this coming when I was offered $100 gift card to book an appointment- they reek of desperation.