The house we bought was a Fix and Flip so we did not know the previous owners or what brand of above ground pool we had so Bud, the owner, came out to our house in a broken down Astro van (that should not even have been licensed to drive on public roads) to look and make sure that the correct liner was ordered. He also did not know what brand of pool it was and didn't bother to look at the liner bead he just said the liner he sells was going to be $569 and a ensured me it would fit. I picked up the liner and when i tried to install it the bead would not go all the way into the rail. The owner also came out with his installer and when the installer tried to hang it, it kept falling down. I showed him the pictures online of the different liner styles and asked if he could order the correct one and he instantly got ANGRY and said if you know so much about pools why did you call me? and that he was not going to order another liner but that I could return it and that he would resell it.
At first I thought okay well at least they're making things right but when I gave them the credit card for the return I was VERY surprised to learn that they were going to charge me $100 to ship it back to the manufacturer and 15% restocking fee. No where on any of the receipts was this information stated.
Bud has been by far the most unpleasant business person we have met since we moved to the area and I definitely recommend shopping around and reading other business reviews and avoid this place at all cost!! My wife read other pool companies reviews and we went to Sunshine Pools. Tim, the store manager was extremely helpful; there were several people working in the store and it's always very busy when I drive by it which turned out to be a sign that they have great customer service. I should have gone there first. read more