I've used them 3 times at 3 different locations and occasions for complete HVAC replacements. I…read morewill be using them on my next upcoming project. They are fantastic. Excellent work at excellent prices. Thank you

In October of 2019, we purchased a home in Denver, NC. Before we purchased the home, I personally…read morechecked the heating and cooling system and these units operated in optimal working order. Before we moved in, I had our general contractor make arrangements for a local HVAC company to come to the home to inspect our units for our peace of mind. My contractor contacted Henson Mechanical of Denver, NC for service. A Henson technician came out to inspect our units. After the inspection, the tech cited a long list of problems with one of my units followed by a recommendation for the replacement of that AC unit. Below are copies of Henson recommendation and estimate: After the service call from Henson, one of the AC units started to shutdown automatically within a few minutes of starting. I then call another local HVAC company in Denver for a second opinion. Their technician was honest and extremely bright. Upon his inspection of the circuitry board on my AC unit, he discovered a test strip was left attached to my unit. As it was explained to me, a "test strip" is a rubber strip placed in two specific locations on in the circuitry board to simulate a fault condition triggering an automatic shutdown of the unit. HVAC technicians test the automatic shutdown function to ensure it proper working order so that if the unit was to experience a serious fault, it would automatically shutoff to save the unit from damage. I believe this test strip was purposely left on my AC unit only to force me to purchase a new unit. Henson also informed me that I had a evaporator coil leak. Upon further inspection from the other HVAC company, it was discovered that Mylar seal had not been broken only to indicate that the no access was ever made for a proper inspection. Henson also quoted me for a replacement for the duct work for my HVAC. The tech from the other HVAC told me he saw no serious issues with my duct work. Before I wrote this review, I called Henson Mechanical 5 times to afford them a fair opportunity to explain themselves to correct any misconceptions or errors I had made in my assessment. When I called them, I asked the receptionist to speak to the owner(s) or the tech Henson sent to my home. It's been over 4 months I still yet have not heard back from Henson for an plausible explanation. I gave them one last opportunity yesterday to call me back and I still haven't heard back. At this point I will have to presume that my assessment of Henson's Mechanical is accurate and Henson's Mechanical was operating in an unethical manner. The company that serviced my HVAC after Henson's charged me $160.00 to inspect my unit and remove the test strip left by Henson's versus $9100 that Henson's wanted to charge me for a complete HVAC replacement. I do not recommend Henson Mechanical for any service needs.

Great company! I have used them for several years and they are always great. Their techs are very…read moreknowledgeable and information without being pushy. I purchased a new system and the installation process with them is a breeze. The office lady, Alesea, provides great communication and is very helpful throughout the process. Highly recommend!

We have been with this company for 3 yrs. They installed 2 new AC units and air handler for us in…read more2018. All but one of their technicians were very good. Last year I had my 3 units serviced. Technician came out , did the service and was ready to leave when I asked if he had replaced all the filters. He had not. (I had new filters on hand). Strike 1. This year I reminded them to bring filters and replace them during their service. They charged me $132 for 3 filters. A quick look on Amazon and I found same 3 filters for a total of $43! A 300% mark up! Strike 2. Now my one of my 3 year old AC units is having a problem. I called asked about the part that had broken and whether it was under warranty. I was told the part only has a 2 year warranty so it's no longer covered. Again a quick search online and I find the part has a 5 year warranty - most Honeywell parts do. Strike 3. I am now working with a new AC company who is here installing the part which is indeed under a 5 year warranty.

We had our heat pump replaced by Stout Heating and Cooling in February of 2020 and we were really…read morepleased with the whole effort. The guys jumped right on it despite it being a cold rainy day. Brett was our rep and was very knowledgeable and professional. I would highly recommend Stout for all your HVAC needs. Dale and Tracey Bumgardner

Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

We have been customers with Integrity for 2 years now and would never consider going anywhere else!…read more Every time they have come out to do a checkup on our systems they have taken the time to explain everything very clearly to both my wife and I. Any time we call there is always a quick response with a friendly, polite person on the other end. Most recently Tyler came to fix an electrical issue and absolutely knocked it out of the park! He showed up on time and wearing a mask. He took the time to check every wire from the thermostat to the compressor and was able to find a small cut in a single wire that was shorting our system out! While this all sounds like "he did his job", it's not only what you do, it's how you do it! He was extremely professional and went above and beyond our expectations.

It was that time of year again to have the A/C checked to make sure it was set to handle another…read morehot Charlotte summer. This time Karsten G. was the service professional to call on us. After the usual introductions, I started to show Karsten where all the equipment was. He said he was first going to check our thermostat. I had contacted Integrity about a month ago regarding what I thought might have been a problem with the thermostat. He checked it and said it needed a slight recalibration, which he did. He upgraded the A/C condensate drain tube and we had him install a second drain pan float switch. We felt he did a great job in checking over the A/C and was very knowledgable in any qustions we had. We fell comfortable we'll survive another Charlotte summer.

5 stars. Was in need…read moreof new bathroom outlet plus wanted to setup an outlet for the backyard. Whereas others wanted to call in for an estimate, they provided one based on details provided. Joey showed up quickly (same day), was friendly and extremely efficient. They do a great job at what seems like a very competitive rate. Highly recommend and will keep these guys in mind for any other electrical needs which might arise.

Very nice and on time and installed the ceiling fan quickly. However there is a hole in my ceiling…read moreI need to repair post instillation. Frustrating!

I've had Andersen Heating & Cooling service my furnace and AC unit for the last nine years and have…read morehad only positive experiences. I did break-away to another company for a couple months, per a friend's recommendation, but went back to Andersen. The other company told me I'd have to replace my AC unit and my furnace. That was four years ago. I still have both units today and they are running great. The other company seemed more interested in what they could replace or sell you. You see them advertise everywhere. Andersen also recommended replacing my disposable air filters with stainless steel and mesh filters when we first moved in. They will replace them should they ever have a problem, mine still look new. Note: They aren't cheap, but mine has more than paid for themselves over the last nine years. All you have to do is vacuum the mesh screens, wash with your garden hose and let dry. I do this at the first of the month. I was VERY skeptical but bought one for the downstairs and upstairs. The airflow is much more powerful than your standard filter and less stress on your furnace. I'm also not making a trip to Lowe's and filling up our landfills with old filters. One of my better investments. Another nice thing is that we have had the same Andersen and Heating technician for the last three or four visits. Duncan is very professional and very knowledgeable and I hope he continues to be our service tech!

I was calling around getting estimates and I saw a commercial stating, "we will never overcharge…read moreyou for a part, repair or service. BS. I already had a coupon for an AC tune up with another local company for $69. The guy that answered quoted me a price of over $200. Is that not proof?

I called to schedule an estimate. Had to call them back to obtain a date. They came the following…read moreday and left without any confirmation. I messaged them for follow up again, and was told he wasn't interested in doing the job. This was at least a $15k opportunity. Horrible communication and no customer service, just to get declined with absolutely no explanation as to why. 10/10 don't recommend.

Made an inquiry about pressure washing my driveway, they came out and gave me a reasonable estimate…read moreand said they could completed it the same day. They were quick, professional and polite. I would definitely consider them for future projects.

My gas furnace was short cycling for a while and everything I tried to solve the problem didn't fix…read morethe short cycling. I called 2Roots and Nick Jr. was there the next morning at 8 AM. He quickly analyzed the problem and identified the issue. He was able to fix the issue and stayed around to ensure that the problem was solved. 2Roots is my go to for all my HVAC work. They are professional, efficient, and trustworthy. It's great to support a business that really cares about their customers.

Two Roots was recommended to us by a friend about a year ago. They came out and serviced our 10+…read moreyear old HVAC unit a few times and were always affordable professional, prompt and efficient. Our HVAC unit was on its last leg and it finally died. When we called Two Roots they came out the same day did a full evaluation on replacing the entire system. We had a very professional quote with four pricing options later that day. We made our selection based on our budget and the HVAC features we cared for most. The unit was ordered and installed two days later and we are now enjoying the comfort of cool air in our house thanks to Two Roots... The team of three, Nick Sr, Nick Jr and Ed made sure that all precautions were taken to protect the inside of our house as they had to access our attic for one of the units. We highly recommend the professional team of Two Roots for all of your heating and cooling needs...