Worst office staff I have ever dealt with, totally incompetent. Dr Rosana Ayoub only tests and prescribes... not interested in your overall health. I DO NOT recommend this doctor and her staff needs to do their job, they are awful. read more

I want to start by saying that Dr. Rao herself is excellent. She's knowledgeable, compassionate, and takes the time to listen to her patients. If this review were based solely on her, I would absolutely give 5 stars. Unfortunately, the same cannot be said for the office staff and management. Over multiple visits, I've dealt with consistent rudeness, dismissive behavior, and a lack of basic courtesy from the front desk, not only to myself but i have witness the same towards many other patients while we waited in the lobby. Appointments are mishandled, calls go unanswered, important documentation goes missing, and rescheduling is chaotic and unorganized. I called to reschedule an appointment and the person who answered was rude from the beginning and her attitude become worse when I told her which doctor I am treated by. She rescheduled my appointment and immediately hung up leaving me with questions unanswered. To try and address this, I tried to speak with the office manager hoping someone would take responsibility and resolve these ongoing issues. Instead, she responded with an "okay and???" She might as well said "okay and what do you want me to do about it?because im not gonna do anything". She was rude, dismissive tone and attitude was extremely unprofessional and inappropriate for a medical office. That attitude made it very clear she had no interest in helping or improving the situation. These repeated issues have disrupted my treatment plan and caused unnecessary stress. And it's clear that other reviews describe the same pattern of neglect and poor service. It's disappointing because patients deserve a respectful and organized environment, especially when it comes to their health. Dr. Rao truly deserves better support from her staff, and her patients deserve the professionalism and care that matches the quality of her medical expertise. read more

Dr. Rao is amazing! She works with you and your life style. She uses common sense and reasoning with your lab results. However, if you need an appointment, you need to go in person. I've watched her office staff watch the phone ring and not answer, ugh. However, seeing her is worth it! read more

Dr. Rao is great--personable, caring and thorough when you're in person. Her staff is the worst!! I learned of my suspicious ultrasound results and they had a copy but didn't call me. I called 5 times and finally they gave me a biopsy order. My biopsy results have been in for a week and I called to get them 7 times and asked to speak with Dr Rao every time. It's been 4 days with no response to a simple request. If I could give them a 0 I would. read more

I like my physician but it's not worth dealing with her incompetent staff. They refuse to answer the phone, call patients back, or complete necessary forms for prior authorizations. Worst experience I've ever had with medical staff. read more

I liked Dr. Ayoub but ever since they switched offices, the staff is just not good. Last time the girl wrongly took my blood pressure then as I got a new referral I have been calling 2 weeks, no answer and no one ever returned my phone calls after leaving multiple messages. I finally had to switch Doctors unfortunately. read more

I started seeing Dr. Schwarz-Lauer in October. I have no complaints about her care. She is an excellent endocronologist. That was the reason I was willing to wait 45 minutes to an hour to see her. However, the staff is a total DISASTER!!!! They will NEVER answer the phone. They have the worst customer service. I needed my medication to be pre-authorized, but no one was able to help me. After an entire week dealing with this. They didn't answer MULTIPLE emails and phone calls. I even had my husband calling and different co-workers. I personally called my insurance company and filled out the form on my own and emailed it to them. All it needed was a signature. I even told them I would fax it for them. An entire week passed, and they DIDN'T responded to my multiple emails and messages. This is completely unacceptable and unprofessional! I just got it pre-authorized by another provider within ONE day, and I am picking my medication. What a difference. Also, they never confirm your appointment but will dismiss you if you miss 3 appointments. This wasn't a deal breaker for me, but it might be an issue for others. Stay away unless you are okay with dealing with incompetent and careless employees!!!! read more

Dr. Rao has been a blessing to me. Her interest in my care has been truly genuine. She has had a lot of patience with me and shows it in the way of explaining where I am with my health issues. Her staff is very professional as well. I would be much happier if I could say my other doctors were like her. Unfortunately my insurance has changed and Will no longer be able to see her. I am not happy about that. read more

Ok I REALLY want to like this office because I see Dr. Schwarz and she has been phenomenal. She takes her time, explains things thoroughly, and I feel like she listens, something my own PCP does not do. However, the last 2 times I've come for appointments, the wait has been between 30-45 minutes and 1 of those times they literally said "Oh we thought you were waiting for another patient." I've also had a terrible time trying to call and schedule or reschedule appointments because literally no one answers the phone or checks the voice-mail. It's super frustrating. So, as I'm waiting AGAIN for my appointment that was schedule 45 minutes ago, this might be my last visit here. Sad that lots of folx seem happy with the doctors here but not with the organization of things. read more

Love Dr. Rao, but office staff doesn't answer their phone. Have to actually drive down to the office to make appointments!!

I've been coming here for more than 2 years coming from their last office at Sepulveda. It was great then until they moved to Lomita. Just like many of the reviews here. Doctors here are decent, but staff and front desk, Atrociously disrespectful except for 2 ladies- Siba and Lina. Lina however, has been gone for a while now ever since they moved to the new location. Just like other comments in here as well, I cannot emphasize how many times I have gotten my blood pressure wrong. It seems there is no proper training for quality medical or administration training within aides/assistants; especially administration and billing. Billing also has issue themselves, even the "manager" says it and yet even the "manager" doesn't wanna deal with it. You call within their time frame according to their schedule, and yet no answer. It is very hard to get scheduled and desk never answers phone calls. I cannot also emphasize how many times they have sent my Rx refill wrong. These are only few of the many reasons are why I left this group. read more

Dr. Rao is AMAZING! She really cares and listens to you and tries to find a good solution to manage your diabetes. She is knowledgeable and if you don't get what's happening she'll even draw it out for you! She's amazing! She helped me throughout a very difficult pregnancy and I'm so thankful to have found such a great endocrinologist. read more

Endocrine Care Specialists - The address and info of Dr. Rao. - Internal Medicine Near Me - Lomita, California

A patient of Dr. Rao in this office since 2019, she is very knowledgeable about her profession. However, I have terminated my association with Dr. Rao for unsatisfactory communication with her, as well as the office staff. The office staff cancelled my appointment with another physician in her office, without my knowledge or consent. In my brief association with Dr. Rao, there have also been multiple visit scheduling issues causing much frustation, misunderstanding and confusion with no amends or resolution. The communication problem is also aggravated in person with Dr. Rao. Dr. Rao is extremely verbal and likes to control the dialogue. It was extremely difficult to share feedback, or discuss anything of import. Dr. Rao would often respond defensively or in a pedantic manner. Often, on the phone or in a visit, I felt as if I had been in a teaching or educational setting, never sure that I got my point across. There are other reputable internists and endocrinologists in the community. appointments without my Dr. Rao is extremely verbal. However, on each visit, I found it very difficult to get my point across. , whether informational, positive or negative. I didn't feel heard. read more

I love love this place, my Endocrinologist is the best! Dr. Irram Rao she is compassionate yet stern! I wouldn't trade her for anything. My A1C has gone from 9 to 6 in three months! She gives you very honest feed back! Her staff is great and are also accommodating to your needs. Great job Dr.Rao and Staff! read more

Had a office appt for 4:15, called the morning of to confirm and they told me it is now a virtual appt. I missed a call at 4pm with a voicemail from Dr Ayub stating I had abnormal test results and to call back. I immediately did, and informed the receptionist that my appt was not until 4:15 so I was not expecting a call at 4. She said Ayub was with another patient (why did she double book?) and would call me back. I waited until 4:30, still no call back. The receptionist said she had let the Doctor know and she will call me back. Called again at 5:30, of course now the office is closed. As a doctor, you shouldn't be leaving obscure messages and not call the patient back. Now i am worried about my lab results, and of course the doctor isn't in on Friday's so I have to wait until next week to find out about my results. When if she would have just called me at our appt time, I could potentially have changed my prescription over the weekend and not have to wait. Unprofessional and very disappointed in this experience today as I made myself readily available for my appointment time. read more

While Dr. Ayoub is nice enough, as is the office manger Janelle, their staff is beyond unprofessional. Especially Romy. Not certain where you found her, but somewhere a village is missing an idiot. I take that back: every village idiot I've met had more on the ball. If you think my comments are unnecessarily harsh then should read the other posts, and keep in mind - this is NOT a typical business. Why do doctors have to be reminded that they're dealing with people's health and lives, and not simply selling widgets? If the doctors can't do better than hire people like Romy the Wretched Receptionist, then they don't deserve ANYONE'S business. I've already filed a complaint with the California Medical Review Board. When I mentioned that I was considering it, Romy replied, "I don't care." The very epitome of professionalism. read more

Dr Rao is amazing! Best experience I've ever had with any medical professional. Rita & Roamy who manage the scheduling, patients, payment & admin were extremely organized, helpful & efficient. I wish this practice had a Primary Care Dr & Obgyn as I wouldn't go anywhere else. Thank you so much ladies! read more

Thank Rita at Dr. Rao (endocrinologist) office. I'm so great full Rita was there to help my husband and I. She kindly fax over the lab slip to the lab for us today. Rita was so kind and caring. Rita went out of her way to help. I'm so great full of her. She is worth more than 5 stars. Good job and Thank you again Rita. Kim & Harold Hanmer read more

I have seen both Dr Masoodi and more recently Dr Ayoub, both are outstanding caring doctors. They both take time to explain what is gong on and make good and reasonable suggestions. Their staff are a pleasure to work with. read more

From start to finish this office had the best service. The office staff, especially the office manager Jenelle, was amazing. I am so happy to have found such a wonderful doctor's office and I look forward to continuing my care with them. read more

First started going to see Dr. Rao in May and she has been a ton of help helping me learning more about my diabetes . I am in my mid 50's and was diagnosed back in May . I lost my younger brother in 2011 to diabetes . If you ever find yourself in this position ask your G.P. to send you to see her . read more

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Dr ayoub is pothetic dr, she never responds my calls she did my bloodwork and i called them like hundred times its been two months they are not telling me reports i hve called many times but dr ayoub never calls back now my refills are finished and dr ayoub is not replying to cvs pharmacy nor she and her staff are attending my calls a big no to this dr dr masoodi is way better then dr ayoub read more

I don't know what has happened to the office. They use to be in down the hall and since they moved everything has changed for the worse. The "nurse" didn't know how to read the scale, she added 10 pounds to my weight. When she took my blood to test for sugars, I had a reading of 126. I asked what should it be ...she said she didn't know but that was high. I looked it up, anything under 140 is fine...WTF? After 45 min, I got tired of waiting to see the Dr. and had to pick up my daughter. I told them I was leaving, they had me scheduled for a completely different Dr and didn't even know I was in the room for 45 min. I don't really blame the Dr for this but the office staff is horrid. I would recommend finding someplace else. read more

I'm still trying to decide if this office is going to be a good fit for my son. We recently switched because he turned 18 and the insurance company insisted he move to an adult endo. There have been some issues, but it's too soon to tell. I will update my review in a few months. read more

Called to make an appointment, I ask if they are currently taking on new patients since I have never been there. She rudely asked me what kind of insurance I had, I stated a PPO, she said hold on! Then had me on hold for several minutes then hung up!!! read more

Dr. Ayoub is outstanding! Wonderful "bedside manor", patiently answered questions and considered my thoughts, thoroughly explained her recommendations, showed great knowledge of new therapies, simply a wonderful first appointment! Staff is very warm, friendly and efficient! As a commercial real estate broker I've leased and sold buildings to hundreds of physicians, and also have worked closely with many as a board member of a hospital foundation. Through having to be treated by many starting as an overly adventurous young child, an extremely aggressive athlete all the way through playing two major college sports, the leader of way too many crazy stupid stunts (e.g. I don't recommend swinging from hotel ballroom chandeliers), and through an unfortunate series of health challenges throughout adulthood... I have been treated by at least 40-50 different physicians total. Thus I've learned to be very discriminating in evaluating every one. Bottom line: Dr. Ayoub is absolutely as good as it gets. read more

this was my first experience dealing with any type of thyroid issue. I had the GREAT pleasure of seeing Dr. Rosanna Ayoub, and all I can say is wow. she is so personable, compassionate, knowledgeable and truly listens. she took the time ( my first visit a good 40 minutes spend with the doctor) to go over all my labs and explain everything to me. she was amazing and I recommend her to anyone interested in a young knowledge new endocrinologist. thank you for your excellent care Dr. Ayoub!! read more

So thankful for finding Dr. Ayoub! After being called a "bad patient" by my last doctor for not losing a sufficient amount of weight, I was motivated to leave the practice and search for a Dr. who truly cares for my well being. I can now finally say I have found that in Dr. Ayoub. My initial appointment was difficult hearing the bad shape I was in but it wasn't new or surprising information and Dr. Ayoub delivered it in a very professional and empathetic manner (this makes all the difference). She was thorough and specific in our plan of action to get me better. I never felt rushed and knew that her concern and desire to see me succeed was genuine and sincere. I feel ready and motivated to make long term changes with my health, thank you Dr. Ayoub! read more

This is the worst office ever! Staff is very uneducated about diabetes, blood pressure! Dr. M spends all of 2 mins in the room with you, doesn't seem like she cares at all, never returns phones call, I will never return. I wouldn't recommend this doctor to my worst enemy! read more

I have been a patient and employee of Dr. Masoodi for years, and I cannot say enough how amazing she is. Extremely knowledgable, nonjudgmental, and puts in 110% effort when it comes to treating her patients. I recommend her to everyone I know! read more

Zero stars is more accurate. Doctor Masoodi is never available. They ask you to come in for bloodwork and neglect to tell you that you have to come in before a certain time. My time is limited and difficult to come in when doctor masoodi is only onsite a couple days a week. When I ask for an extension in my thyroid meds, the receptionist -the one with the accent- refuses to send a script to the pharmacy until I come in for bloodwork. I come in for bloodwork and, because they didn't specify that I needed to be in before a certain time, I get sent away with a bloodwork order to figure on my own how I can get it done. -they make it so difficult to get the bloodwork done that You need to get a new script for your meds, then refuse to send extensions to the pharmacy. It may not be illegal but it's definitely definitely unethical to deny patients prescriptions they need to survive. Fuck this place. No respect for your time, they don't really care about their patients. Unethical behavior. When I have actually gotten to see Dr Masoodi she doesn't even look up from her chart...no eye contact at all in the 3 minutes total she spends with her patients. I've been coming here for several years and I don't think she would recognize me if she don't have the chart in front of her. I will never come back to this place, office staff is careless and unhelpful- I overheard one of the front office girls loudly complaining about a patient she had just gotten off the phone with...again, the girl the the accent...the girl that does the bloodwork is also not helpful- I asked her questions and her response was "I don't know" to all of them, Dr Masoodi is never there. You can definitely get better care at a different office/facility. Stay away. read more

I was seen by Dr. Ayoub. She holds a lot of knowledge for such a petite Doctor. She was caring, and took time to hear my issues and listen to my concerns. I am used to doctors rushing through appointments, but not here. Dr. Ayoub is very personable, knowledgeable and dedicated to her patients. read more

Dr. Jain is wonderful! One of the best doctors I've had. She is warm, compassionate, listens to your concerns, explains everything so that you understand, answers your questions, and really genuinely cares for her patients. I switched to my husband's insurance, and made sure that I could still have her as my doctor before doing so, or otherwise I would not have switched; that is how much I love her as my doctor. She is an exceptional physician and I am very fortunate to call her my doctor. read more

It feels like my entire visit to Endocrine Care Specialists was taken out of the textbook-perfect world. From the beginning to the end, everything was great! Making appointment wasn't hard at all. They were able to schedule my appointment when I really needed to see the doctor (as opposed to waiting for 1+ months at other places). I really appreciate that. The office was easy to find and parking was right in front of the building. On the day of my visit, I came in and filled out the paperwork. The front office girl was very nice. There was hardly any wait time at all, and they took me in as soon as my paperwork was completed. The nurse, Donya (i hope I spelled it correctly), went above and beyond to make me feel comfortable. She even offered to put me in a warmer exam room because she thought I might be cold. She was very professional and personable at the same time, trying to make my visit as pleasant as possible. She was explaining everything she was doing while she was doing it. Like I said, textbook perfect. She is an example of what a great nurse should be like! Then I met Dr. Ayoub. I was impressed with her bedside manner. Dr. Ayoub is an amazing doctor! While don't have global problems, and am generally very healthy, she validated my concerns about a specific problem I was worried about. She supported my request to do additional testing that I needed. She gave me her full attention. She also made sure to answer all my questions. Dr. Ayoub is very nice, knowledgeable, and has an air of positivity around her. I feel very fortunate to have found this office, and looking forward to my follow-up. read more

Dr. Rao is warm and caring and listens to you. She takes care to follow up works with your schedule and will even phone consult if need be. She's great! read more

Dr. Masoodi has been my doctor for years now, and she always welcomes me with a smile. After unhelpful visits with a plethora of other specialists, Dr. Masoodi was the one to properly diagnose and recommend treatments that actually worked for me. The staff is respectful and friendly, and I have developed a great relationship with an amazing doctor because of this practice. I recommend Dr. Masoodi to all my friends and family! read more

Dr. Ayoub is great, but the ineptitude of her office staff makes it impossible to get appropriate care. They continually drop every ball possible and cannot seem to pull it together. I cannot recommend this office. I am so disappointed. read more

I see Dr. Rao. She patiently asks meaningful questions before making medical decisions. She politely educates me on the many nuances of my condition and treatment. We operate as a doctor-patient team. My experience with the office has been very positive. Most of my interaction has been with Romy and Mina. Both have gone out of their way to be helpful and they always follow through with what they are asked to do. I see both of them as part of the team that ensures my care. I am definitely pleased that as I do my part as a compliant patient, they do their part to ensure follow-through with the joint decisions of myself and Dr. Rao. I have high regard for their skill, initiative, caring, and follow-through. read more

No wait- no rush with the one on one appoint with the doc- I felt very comfortable from the beginning when k called on the phone to make appointment- she was carrying and listened - handled getting any info that she could obtain from lab and physicians within a hour of the call for the appointment that they had open in 2 hours- she found some blood work that she was surprised that was not done and referred a dietitian who was awesome - smaller office - all about the patient not the money - don't hesitate to go here - doctor has good taste - she was rocking the tori birches (spell check Ahhhhhhhh) good luck and thank you for have a great practice for me to find on Yelp read more

I saw Dr. Ayoub. The doctor is okay, but the office is horrible. They are very disorganized. Before the visit they had me fill out the new patient form online, then when I got there they said they couldn't retrieve it and ask for me to redo the form on paper. It took 45 mins to fill out and I missed my place in line. I ended up waiting 1.5 hours to be seen. Six months later I get a an angry call from their office saying I need to pay a bill that I haven't seen because they had the wrong address. When I asked to see a bill the office manager Jenelle Lockhart was really rude on the phone and told me to pay now or she would send me to collections. I called my insurance company to work it out because these people are beyond unprofessional. There are other specialists' out there who have nice and organized offices. There was nothing special about this doctor, she was just are referral from my medical group. Please take your business and health elsewhere. read more