Medical Asst. Tenaisi was harsh, rude, inconsiderate, and incompassionate, not pleasant to talk to. Inconsiderate while I'm asking to go restroom first before checking my VS she " no" I'm thinking leaving this facility and not coming back. This is the second time i have had very bad experiences. I've been there facility for more than ten years. I only considered Dr Carmen Gossette, my PCP. I filed a complaint to my insurance and their manager so they know what's going on. read more

Dr. Carmen Gossette is an amazing doctor. She truly, genuinely cares about her patients. She is the ONLY reason I stay with Torrance memorial network! Dr. Gossette and her entire staff are very friendly, respectful and go over and beyond to help their patients. By them taking that extra step to make sure the patients get what the need, such as making sure your referral went through, double checking on if prescriptions are covered by your insurance, etc...... that shows me they really care! Thank you Dr. Gossette, and your wonderful Staff for all you do! You're the best and I appreciate you all so much. read more

Dr Carmen is fully book so expect your appointment to be a month away. Highly recommend this doctor she is very professional and listens very well. read more

I've been seeing Dr. Gossette for a 6 months now. She is very good with communicating and following up. She also makes sure my overall health is okay as well. I don't normally have problems making my appointments, the ladies in the reception area are very nice in person and over the phone. read more

I had an appointment that I had to fight to get. They did not want to see me in office due to my symptoms that I am currently struggling with. They said they could only do a telehealth appointment. Even though I had COVID back in January and I am vaccinated and boosted. I get to the office at 2:00 for a 2:25 appt. Get called up to the window at 2:30 and told that the Nurse practitioner, whom I had an appointment with, was not available today. I was told that they tried calling and texted me to notify me. No missed calls, messages or text . I had to get permission to leave work early. Losing out on pay plus the gas. And the desk assistant thought it was funny when I mentioned that. I am done with this doctor's office. This is not the first time something like this has happened. Need to find another doctor. read more

The record keeping system is extremely messed up in this office. The front desk staff (Venessa, Michelle and Anna) take all the phone calls with an universal answer of "I will send your message in." Most of the time my prescription request was NOT sent to the doctor. I always give 24 hours for this office to process, and after 24 hours when I call them back because our pharmacy has not received any prescription from the dr in the past 24 hours, the front desk staff would tell me there is no record of me requesting prescription in the past 24 hours and, of course, she ends up with "I will send your message in." just like every time. When my health insurance requests a new PA few weeks ago, I ended up in serious trouble with this office because nobody will actually do it right (or do it at all!) for me. I ended up being put on a merry-go-round of phone calls in between this office, insurance and pharmacy for as long as 3 weeks. I even made an appointment during this period to see my dr discussing this issue, he was also frustrated about his office's record keeping capability. I had no choice but reaching out to the insurance's authorization department two days ago and asked the insurance to call this office to request PA directly, finally the insurance company confirmed PA approved and good for 6 month. I called back to this office the following day which is yesterday to request my first prescription with this new PA. You would think everything should be in order at this point after 24 hours, but unfortunately no, my pharmacy told me no prescription was sent from my doctor yesterday, and called in and checked with Michelle at the front desk, again, there is no correct record of my last prescription date, and all I got was an " I will send your message in. " I can't imagine how much harm a doctor's office with this type of unhelpful and unprofessional record keeping and administration will impose on their patients with critical prescription demand. read more

Your office receptionists are KILLING YOUR REPUTATION! Please do something fast. Today I simply refuse, after years of being under your care to continue to be handled this way! Calls are answered very agitated and often repeating my info. because of being transferred to someone else without notice, most times immediately placed back on hold, asking to repeat your information several times over, and still get it wrong. Very disappointing. Dr Gossett's certainly deserve so much better than this mess, she shows such patients and kindness and great listening skills. The exact opposite of the front office staff. This is a hard decision to leave Dr Gossett's care. I have concluded that home training and common sense is not this front office strong suite. So sorry. read more

Let me just say that my spouse and I have been patients here for a few years now; however, recently I had to change providers since Dr. Gossette is rarely available. I called the front office staff about booking an appointment, instead, they would tell me they only have appointments until next year or I can choose one of the PA that are available for digital appointment only. This is nuts! Like I haven't had a physical in over two years and all I wanted was to see my regular doctor. Even before the pandemic, it was getting extremely hard getting appointments. One thing I honestly didn't like about her is that I mentioned to her I suffered two unknown food poisoning incidents that took me straight to the ER, but she never referred me to a specialist or gave me an Epi-Pen. I now have An Epi-Pen from my previous Dr. Before open enrollment ends this month, I'll be looking for an in-network doctor. Although she was a good doctor to my wife, I can't have her care for us if she's rarely available. read more

Dr. Gosette, formerly Morales, is an amazing Dr.! She listens to your needs and helps you with an empathetic approach. I believe she truly cares for your individual needs and concerns. I have always felt comfortable and welcomed in her office. Thank you Dr Gossette for always being so attentive and nurturing! read more

She is such a wonderful primary care / internal medicine doctor! I personally have been working with her on many complex patients for more than 6 years. As a cancer specialist, I see a lot of patients whose primary doctors don't spend enough time on their patients, but she really, personally, cares about her patients! Her patients don't have missed or delayed diagnoses because she gets her patients to specialists ASAP with personal phone calls and is really their advocate. Our community is so lucky to have her! read more

Been coming to see Dr Morales for about 5 years now. Nothing but good stuff to say about the office. I don't know the name of her old front office girl but she was the best!!! I didn't see in her new office the last couple of times. Waiting time is never to long and if there is i'm okay with it. It's hard to find a doctor that actually listen and cares of her patients. read more

Dr. Morales is who you would want as a primary care physician. She is intelligent, approachable, respectful, knowledgable, and best of all---she genuinely cares, she took the time to get to know me and my medical issues. She was empathetic with very rational treatment plans, and if she doesn't know, she wouldn't hesitate to refer you to a specialist. I trust her judgement and I am lucky that I get to see her whenever I am sick, lol.... Her staff, especially her office manager will also go above and beyond what is necessary to facilitate the required treatment, not afraid to call insurance etc. Thank you so much for all you do for patients! read more

Dr. Morales is pretty amazing. She's very thorough and listens to issues and already thinks of a plan to get you on track with your health. Office is staff are friendly. New Office location is clean, well lit, organized and more examination rooms. Best part is they now do their own blood work. read more

I love Dr. Carmen Morales but for some reason I called two different times to make an appointment and was put on hold for over 15 minutes . I gave up and hung up . This is crazy . Someone needs to let the Dr. Morales know that this is a problem . read more

The best! Great customer service. Wonderful office staff. She really engages with you. Concerned, follows up and gives you real advice when needed. Dr. Morales was a high recommendation and with the challenges and frustration with HMO insurance--she is on par! read more

STAY AWAY. Don't go to this doctor unless you want to die if you are sick. HORRIBLE service coming from a doctor office. There are never any appointments available when you are sick. What's more unbelievable is that this place always seems empty. read more

Been coming here over 3 years and I must say I really like this doctor she listens and pay attention to your every need .....highly recommend. read more

I am a new patient -after my last primary care physician of over 12 years moved her business out of state. My first impression of the staff was that they were very friendly over the phone when I made my appointment and they were helpful in confirming my insurance and made sure that everything was in line before I got to the office. I did have an issue with the scheduling as my appointment was originally canceled due to the nurse practitioner calling out sick, but luckily I called ahead to confirm my appointment that morning and was told that it would have to be postponed. They did tell me that they tried calling me, although I never received a phone call, but I have had problems getting voicemails lately so I don't blame them. When I did finally get to see the nurse practitioner, he was very friendly, professional, knowledgeable and really took his time in going over my medical history and explaining things to me during my visit. I was very pleased overall with the care that I received on my first visit. I realize that many doctors now days are busy and tend to use nurse practitioners more but I do hope I will be able to see the doctor at least once to get to know her and make sure I have a good relationship with her and her staff going forward. I don't have any complaints about seeing the nurse practitioner, as I actually tend to prefer them over the physicians since it seems that they tend to spend more time with the patients and don't make you feel as rushed. The office staff were very friendly and accommodating in getting me checked in and getting all my paperwork filled out with no big issues. I hope that my care with this doctor will be acceptable going forward and I look forward to getting good care from them. The office is in a nice building that is well-maintained, and their suite is located conveniently on the first floor. They have a nice large waiting room and I did not have to wait very long to because in the back to see the nurse practitioner. Overall I am happy so far and I would recommend this doctors office to anyone looking for a primary care doctor in the south bay area. read more

Great doctor just went in today for a physical very professional and detailed. My wife is a RN and she also is a patient enough said

I had my initial patient visit today with Dr. Morales. She is a great doctor, provides patient teaching, listened to my needs and medical history. She is very thorough and I'm glad to have her as my PCP. The MA's working in the office are also very helpful. read more

Really nice and gentle. Listened to what I had to say, examined me, got me a referral to a dermatologist and it was just a painless and easy transition. Happy to make her my primary care manager. read more

Wry bad service had a appointment at 8:30 for blood and after 1:30 later still unable to go in.

Dr. Morales is intelligent, kind, easy to talk to and I trust her clinical judgement. I never feel she is rushing and feel heard and understood by her. She refers to specialists appropriately and is knowledgeable about costs to the patient which I find refreshing as a part of a physicians network. I had a personal bias towards Internal Medicine but after my experience with her as Family Medicine Physician, it has challenged my beliefs. read more

I was referred to this doctor by my daughter's pediatrician about a month ago. When I called for an appt because she has a condition that required attention, I was told we couldn't get an appt until Dec 26, 2018 which is 4 months away because she is a new patient. That's ridiculous! When we selected her as the primary care doctor, we were told she was accepting new patients. Never told we would have to wait months for an appt. We would have gone with another doctor. The receptionist gave me the number for Physician Referral and told me to go with one of them. This was not for a physical. The condition was serious enough for require immediate medical attention. Needless to say, I was very disappointed with this provider. Will take 30 days for another provider to become effective. read more

Doctor Morales is great with seniors my mother has been changing doctors and when we had an appointment with Doctor Morales due to her regular doctor at that time was unable to see her, one appointment was all it took for my mother wanting Dr. Morales as her doctor from then on. read more

De Morales is Great Doctor, very nice and friendly, really pays attention and provides enough time to say what you have to say and also takes her time to explain, waiting time isn't long read more

Dr Morales is very kind and caring. A very great Dr..Her staff is very kind also..Dr Morales is top notch Dr...S.N.