Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.

Keep calling no one answering the phone, I need to make an appointment for my mom, they keep using…read moreanswering machine everytime I call

Expected time of waiting is 30-40 mins. Reception are not…read morefriendly upon arrival. The lobby is small. It's hard to park because it's a small shopping center area.

Fast, easy reliable…read more I've brought my son here before when he was sick and I was there for under 30 minutes. Great service very attentive.

By far, the best medical group around. Their staff is very efficient and very knowledgeable. The…read moreoffice staff is dependable and dedicated. This office takes care of all your primary medical needs.

Dr. Arvan is Amazing!! I'll start there. God used Dr. Arvan to save my life. I was really…read moreuncomfortable with the doctor my insurance company had recommended, so I looked around. I liked Dr. Arvan's qualifications and hospital affiliation. (Torrance Memorial). I am so glad that Dr. Arvan was willing to see me. Dr. Arvan is excellent. She Listens, asks the right questions, addresses the issues of your concern, and has excellent relationships with many doctors, and knows what and where you may need to go next. Her staff is very kind also, and the office is clean, nice, and professional. I can't say enough about Dr. Arvan. I would recommend her to anyone. She has treated me extremely well and I am so thankful she is my physician.

I just had the worst doctor experience in my life with Dr. Arvan. She was rude to me as soon as I…read moretold her I recently saw a Naturopathic Doctor who diagnosed me with SIBO after having serious gut issues for two years. Dr. Arvan didn't review any of the paperwork I gave her which included recent lab reports, diagnosis and treatment plans, etc. She didn't ask me any questions about my health or how I was feeling. She was more worried about the natural supplements I was taking to treat SIBO not being FDA approved. I simply needed to get a physical exam done to qualify for a discount on my medical insurance but she refused to treat me because I'm seeing an ND as well. Are you kidding me? I'm taking things like calcium, multi vitamin, vitamin D, K, C. I'm also on HRT but she didn't like that either. How would she have any idea on my hormone levels without even looking at my lab results. What a waste of time. Seems she doesn't like her patients seeing anyone but MDs. However, I don't need any more prescription pills. All I needed was a simple physical exam. Unbelievable!

It's time for me to take my health care needs to a facility more equipped for my needs. The…read moreTorrance office is too small. Always overbooked. You have to wait 30+ to been seen when you have an appointment. I've never personally seen Dr. Butlig in all my 7 years of coming to this facility. I usually see Crystal who is a nurse practitioner (She's Amazing) I believe the one prior to her was Anastasia when they were near the Torrance Airport (she was amazing as well)l. I come in once a year for my annual and that's literally it. The only reason I've stuck around is because records are here. The office staff is hit or miss with respect to politeness (front desk). If you hate your job then quit. Remember, just like you only want to take folks with PPO insurance, we call take our business elsewhere. Maybe they treat their Botox and filler patients better now that they offer all these other cosmetic procedures. Good luck,

Outstanding office. Best doctor around. And his P.A., Monique? Absolutely fabulous. They will…read moreemail and text with you and you don't have to go thru some long, drawn out and useless phone message to try to speak with someone. Any message to them -- big or little problem -- they immediately respond. I am so glad to have this office as my PCP. Thank you, Dr. Butlig's office for how responsive and kind you have been to me. I love their office -- it's homey and the people there are for real!

During a routine blood exam my doctor saw something of concern. She advised me to make an…read moreappointment with a rheumotologist and recommended Dr. Duffin. I have a PPO because I like selecting my doctors so I was weary of going to see a doctor I hadn't researched or selected. Since I feel I get amazing care with my current medical provider I decided to take her recommendation. I didn't know what to expect from my appointment with Dr. Duffin. I have a very limited understanding of what rheumotologists do. Dr, Duffin took the time to pull up my medical records on some medical record sharing software system. He went through about 5 years of my medical history asking me questions and reading over lab reports, doctor's notes and my MRI. Dr. Duffin was able to tell me what was wrong with me, what I should expect and how I can treat it. He took the time to show me things online, explain to me what he was showing me and he printed up some materials for me to take home and read. He was very patient in answering all my questions. He ordered a few more blood tests and called me on a Sunday to report the results when I called his office with a question he called me back on a weeknight at 10pm. I'm not sure if the Sunday and 10pm calls are for everyone, but I didn't mind. If you're in the market for a rheumotologist, I highly recommend Dr. Duffin!

I have enjoyed the professional talents of Dr. Duffin for approximately 10 years and am completely…read moredelighted with his personal attention to detail upon each and every appointment. I rarely find a physician who is sympatico with my condition, issues and many physical challenges and am most appreciative of someone who is competent as well as caring. High recommend for those who are seeking assistance for Quality of Life issues and dealing with a staff who are polite, expedient and extremely helpful.

Great and Kind Staff, very knowledgeable Dr and since my second visit Im feeling pretty confident…read morewith Dr Lee and her Team! Keep the great work!

My husband has a very very bad experience with this office. They keep booking appointments one…read moreafter the other and will never let you go easily. Receptionist is also super rude and no manners to talk to patient/customer. This office is all about BUSINESS.

I've been going to Dr. Kim for a while to get my yearly check ups. She's always been nice,…read morepersonable, listens and seems to know what she's talking about. Trying to get an appointment is always difficult. She is usually booked up for months so I started booking my appointment the same time every year to guarantee a spot. This year I got a call saying they cancelled this year's appointment for some reason and I'd have to call to reschedule. I called (mid November) and was told she's booked all through March of next year. Good for her that she's so popular but I haven't seen anything from her that I can't get somewhere else. I'd like a doctor I don't have to wait months for.

I arrived at Dr Kim's office 13 minutes late. I was coming to Torrance from Long Beach and the…read moretraffic going by the port was horrible, congested with big tractor trailer trucks. I had blocked ears, impacted by earwax and could barely hear. I was in pain. I was told she could not see me and I would have to come back in one week. I asked a second time and she declined to see me. A front office ice cold person told me I could go to urgent care in Redondo Beach with no appointment. I asked again. Then I asked to see the manager, also cold. I had to tell the manager I was not in love with UCLA as an orthopedist at UCLA Santa Monica wanted to replace my right knee and it did not need to be totally replaced. I recently needed a colonoscopy and had FIVE that's 5 cancellations from UCLA. They tell everybody with huge tacky banners that UCLA is the BEST hospital in the west. Baloney. What about Stanford, UCSF, and Berkley. And Scripps. UCLA is NOT the #5 hospital in the country, no matter if US News and World Report said that once. I have been a very frequent patient of UCLA for 35 years. Probably a mistake. Dr. Kim is cold and hard with negative bedside manner. She must have gone to medical school at Rikers Island and done her residency at Sing Sing. I suggest you drive to their main campus in Westwood where you get treated with compassion, dignity and respect.

It's singularly comforting and not comforting at the same time when a doctor is genuinely concerned…read morefor you. It was a cold day in Torrance when my dad came in to my work and said I had to leave with him right away because the doctor wanted to see me. As you can imagine, this did not sit quite well with me. What was so important that she needed to see me about right away? Well, I'll skip over the long car ride to Dr. Falcon's office, because by the time I got there I was pretty much convinced I had all the diseases ever made. Turns out, no. No diseases. Just good old fashioned severe malnourishment. That's pretty great, right? That I could possibly be malnourished when food is very abundantly available to me is pretty ridiculous... but that is what vegetarianism has done to me and my loyal body. You know what, though? Dr. Falcon was awesome about it. She said she was going to help me build myself back up to where a proper adult of my make and model should be, and she was going to help me do it without forcing me to eat meat. Honestly, that's been a fear of mine for a long time; that a doctor would eventually tell me I had to give up being a vegetarian. That might be the easy way, but this doctor recognized that would be asking quite a lot of me, and she helped me find a way around it. I'm on an exceptional amount of vitamins now, among other biweekly regimens that I may have to keep up for quite some time, but I'm well on my way to being an all around healthier human. I'm also told that whenever my mom goes in for her appointments that Dr. Falcon asks about me... but not only about my health, but about my life in general. She asks about my boyfriend, and my tea room activities with genuine interest. That, to me, shows that she really does care about her patients. In fact, I'm actually surprised someone else hasn't come to say this already. I might be the only one writing about it, but I'm definitely not the only one thinking it. Great doctor, A++, would see again.

I had Dr Falcon at Optum for a few years, until I finally got rid of her. She is a lousy Doctor…read more The only thing she did was ask me if I fell and over and over about vacations. She never was concerned about my heart or other important concerns. If I had a question about a new medication she prescribed she nerver call back. I finally had enough. Im happy with my new Doctor Optum bucks! Thanks

Medical Asst. Tenaisi was harsh, rude, inconsiderate, and incompassionate, not pleasant to talk to…read more Inconsiderate while I'm asking to go restroom first before checking my VS she " no" I'm thinking leaving this facility and not coming back. This is the second time i have had very bad experiences. I've been there facility for more than ten years. I only considered Dr Carmen Gossette, my PCP. I filed a complaint to my insurance and their manager so they know what's going on.

Dr. Carmen Gossette is an amazing doctor. She truly,…read moregenuinely cares about her patients. She is the ONLY reason I stay with Torrance memorial network! Dr. Gossette and her entire staff are very friendly, respectful and go over and beyond to help their patients. By them taking that extra step to make sure the patients get what the need, such as making sure your referral went through, double checking on if prescriptions are covered by your insurance, etc...... that shows me they really care! Thank you Dr. Gossette, and your wonderful Staff for all you do! You're the best and I appreciate you all so much.