This is not about the doctor. The receptionist who answered…read moremy call was super rude. I was so sick and wanted to see if the doctor can see me asap. All she said was "NO" "because it's Covid( November 2022!!!) doctor can't see you in person." I asked if she can refer other doctors, she said "NO NO NO" The way she talked to me (in Japanese) is so rude! She thinks she is the doctor or something! Lol Very unprofessional. She has zero respect to a patient. Rudest receptionist I've ever talked.

I saw Dr. Masood, her and her husband who run the clinic are an amazing duo! She was very attentive…read moreand knowledgeable, would highly recommend making her your PCP.

HORRIBLE STAFF AND CUSTOMER SERVICE. why am i not surprised seeing all the negative reviews here…read moreabout the staff?? and what's odd to me is that the person responding just copy and paste the same exact response. you would expect that they would have done something by now. clearly not, because i am here writing this review. please do not ask for an honest feedback and just ignore it. you lose your credibility. here is my experience. just like the other reviewers, i have been coming to Torrance Memorial for 5 years. i have been seeing Dr Miller and NP Daniel which by the way, i truly love! i have nothing bad to say about them. they are both wonderful. They are the only reason why i havent left. If not for them, i woulda left a long time ago. but recently, when i referred my husband, the issue with the billing and the rudeness of the staff and their unwillingness to help had just really thrown me off. enough is enough. i have experienced the same just like what other people on here say, how they are on the phone and in person. Jared, what have you done to fix this issue? how come we are still all experiencing this kind of treatment from your staff like we owe them our health? If you could just put yourself in your patients shoes for a moment, perhaps you would understand why we are all complaining about the same thing and maybe it will be easier for you to grasp why this is not acceptable. Instead of you just copy and pasting the same exact text to every negative review on here, please do something about it. Do this healthcare provider and network truly care? Makes me wonder. i dont think its hard to find people that are more willing to do the job duties and will actually be happy to be of service. i am not the healthiest person so i see at least 5 different doctors. but this is by far, the worst group of people i ever had to deal with. the staff here are not trained to respect and help people. if you think you are not worthy of respect, go ahead and come to this office. the only thing they care about is billing you and your insurance. and when you ask them for an explanation, the only thing they will tell you, "it is correct and we cant change it" - no more, no less. GOODLUCK.

SHADY BILLING PRACTICE AND WORST CUSTOMER SERVICE are the two things that best describe this…read morehealthcare provider and facility. i made an appointment for a physical annual exam which my insurance covers at 100%. i had to wait for at least 2 months to be seen only to get a call 2 days before my appointment that they were going to cancel my appointment and the doctor will just do a phone appointment which to me didnt make sense because its a "physical" check up. i insisted to come in which they accommodated. this happened in july this year. what made my visit worse was when i was slammed by torrance memorial with almost $300 copay for an annual physical exam. i called my insurance company and they confirmed that annual physical visits are covered and that the doctor and torrance memorial billed it as a "diagnostic" visit instead of "preventive". my insurance company advised me to call the provider back to resubmit the claim and correct the billing code. i called the office to ask for an explanation in august. they said that the doctor did a "diagnostic" exam which explains why i had a high copay. i told them that was incorrect because i scheduled an annual physical exam. the lady i spoke with said they couldnt help me with the billing explanation so i decided to call the billing department and said that they couldnt do anything about it because thats how the provider wrote his notes. I message the doctor himself through the portal to no avail. my message was ignored with the attached invoice. the lady acknowledged that there was a mistake on their part. so i was told that she will have the manager call me back. i didnt get a call back in august. 2 months later, i received another bill from this provider. finally the manager named Hilda called me back for the first time. I was told that they billed it correctly and the doctor did a diagnostic exam because apparently i raised my health concerns which is normal in every physical exam. they still refused to correct the code and still didnt explain why they used such code when i made it clear to the doctor that i was there for a physical, he ordered the lab tests and asked if i have health concerns and my past medical history, which i answered truthfully. and because i did answer truthfully, it was billed as diagnostic. was i supposed to say i dont have any health concerns? i have seen other doctors and this wasnt my first physical exam. he then proceeded to give me referral to other specialists. these are all normal things and procedure in every annual physical exams. I LEFT THE OFFICE WITHOUT DIAGNOSIS FROM THE DOCTOR AND NO PRESCRIPTION. so, what did he diagnose? i asked them to correct the bill so i can pay the correct amount of copay. i never asked them to waive the copay because if i had to pay something. i will. im not someone that would make time to write reviews online as i am always busy. but i was compelled to. Hilda the manager, was very unhelpful and all she did was forward me to people where i would get the same answers. i have given them 3 months to get back to me and multiple chances to make things right. not only this place and staff are hostile and unethical, they made it seem like i was lying which was very offensive to me. the lady i spoke with back in august (could be Marissa which by the way, another unhelpful staff, and a Jessica or a Sylvia - because according to Hilda, she doesnt know who wrote the notes when i asked for the name) noted that i refused to speak to anyone in the office and the billing department said the same thing. if that was true, how come i waited 2 more months and even took the initiative to message the doctor himself in august and still i was ignored? go check the portal and you will find my ignored message in there. all i wanted was to understand why the doctor billed me the way he did. but the staff, the billing department and the manager Hilda said that they wouldnt change the billing code and everything was done correctly. if this is how this provider and facility work, SO BE IT. but this is the same exact reason why Americans lose faith and trust on the country's health care system and its a shame that a big medical facility such as Torrance Memorial operate this way. i will not recommend this doctor, facility and staff. the staff have jobs because of patients like us who patronize this facility. but if you dont like what you do and the things you have to deal with as part of your job responsibilities, Torrance Memorial should consider replacing these people. alot of people are capable of doing your jobs and hopefully this facility finds a team that will stay true to their mission and vision. cause until that happens "embracing the values of SERVICE, EXCELLENCE, KNOWLEDGE, STABILITY and COMMUNITY", is and will always just be a grandiose delusion.

Took the time to listen to my Mom while in the hospital. He also called me a few times to update me…read moreas well as try to figure out what was wrong with her. Just not try to kick her out the door to make room for more patients.

Dr. Gary Tsai is truly an exceptional primary care physician who goes above and beyond for his…read morepatients. He takes the time to listen carefully, explain everything clearly, and ensure that every aspect of my health is addressed -- not just the immediate concern. His follow-through, compassion, and attention to detail are unmatched. It's rare to find a doctor who genuinely cares this much about his patients' well-being. I feel fortunate to have him as my physician and highly recommend him to anyone looking for excellent, personalized care.

I will begin by stating that my father was a cardiologist and my ex a radiologist. It takes 3…read moreseconds to read an ultrasound. Instead, it took them two weeks to begrudgingly get back to me after an email and three phone calls to tell me my ultrasound was negative. I received the quickest phone call in the history of the universe and was given no direction other than to return to my primary on resolving my concern. If you're charging me over $300 plus whatever insurance paid you for a 2-minute appointment take five additional minutes and do a better job. Poor medicine far below the standard of care.

Not my favorite Office. The doctor was a little arrogant and the tests that were ordered were like…read morepulling teeth to get them scheduled in addition to the follow up. Nobody calls you with results thank God for the portal and ChatGPT as your new doctor. there is such discord in there to run a smooth operation .never heard from the doctor for results. Maybe they need a designated PA to call people with results after tests instead of Dr. ChatGPT. I did call twice to get information about the results and follow up and if I did not do that I would still be left empty-handed.

The best primary care doctor there is. No matter what city I move to, I travel all the way back to…read moreTorrance to see Dr Yu. Doctors have misdiagnosed me and Dr Yu doesnt do that. He really gets to know his patients and looks at the big picture. He is a complete professional. I highly recommend him!

He's one of the best Dr, in the South Bay, If you are…read morelooking for someone who cares about your well being, then he is it.

Probably one of the few doctors in the Soutth Bay who spends time with his patients, a great and…read morefriendly doc, nice to have a Dr who cares! HOWEVER, KIM, the receptionist is RUDE. HANGS up on you if you piss her off by asking her a question. Spare me for asking about my medical information.

As I said, my dad has been going to Dr Brown for years. I truly believe that as patients get older,…read morethey get more neglected. We saw Dr Brown in October. Every visit was just him with his stethoscope not really knowing what to do constantly scratching his head. Never had him lay on the table to check out his stomach liver kidneys. Just kept seated in a chair and said he never heard anything out of the ordinary, just adding new medication that made him sicker changed medication that made him sicker. He could not get it right or tried, four days ago my dad fell 1/16 my dad fell three days later. I am looking for hospice. My dad has 2 to 3 months at the most I wouldn't trust Dr Brown with your parents at all or any loved ones for that matter

My husband has a very very bad experience with this office. They keep booking appointments one…read moreafter the other and will never let you go easily. Receptionist is also super rude and no manners to talk to patient/customer. This office is all about BUSINESS.

After a year of coming to this medical facility, I finally meet Dr Janet Lee. Let me tell you,…read moreshe's very unpleasant to deal with. I was coming in for an underlying medical issue and instead of talking about that issue, Dr Lee kept asking me about my skin since I have acne. My acne is actually a symptom of my medical issue and I was trying the holistic route to get my symptoms under control. That day, I remember thinking "okay my skin has actually calmed down and wasn't looking too bad." Janet Lee, however, made it a point to tell me "you're a pretty girl, but your acne is not okay" and proceeded to tell me about her aesthetic med spa where she believed Morpheus 8 would change my skin. Morpheus 8 is micro-needling and if I know anything about micro/needle, I know I'm not a candidate because my acne is active. Dr Janet Lee spent the rest of my appointment trying to push this service on me and telling me to save my money to do it (she told me it's about $4k for 2 sessions). This is after I asked her to write me a prescription for a glucose monitor bc my blood sugar levels is what I'm worried about. This is the reason I came in for my appt. She gave me so much push back trying to convince me not to get a glucose monitor bc "it's not completely accurate," "the monitor is going to be in the way and you're going to feel it on the back of your arm," and so on. If you want a doctor who doesn't listen and will just push her own agenda on you, please go see Dr Lee, but if you want someone more compassionate and not as incompetent, go elsewhere. Literally anywhere else.

This is the only doctor I have ever met of which I have so much contempt for, my last visit with…read morehim I was having severe issues with Sinusitis and had seen his associate doctor at least twice before Finally getting an appointment with Dr Michael Borovay, I was feeling extremely worn out and frustrated and maybe even a little bit down, just after Michael Borovay walked into the room I was waiting in a client called me on my cell, this is a wealthy client that was referred to me, I am a sales professional and I immediately perked up for the call and Dr Borovay began feverishly typing on his keyboard and when I ended the call I was on Dr Borovay was still typing, when he finished he got up, he gave me some kind of a psychological diagnosis and walked out of the room, he Never addressed the issue I was there to see him for which was my sinusitis. Yesterday I called to see if I could get in to see him as my sinusitis is still giving my trouble, Micaela who has answered the phone told me, we have an opening now, you have 15 minutes and I arrived in about 12, Dr Borovay woukd not see me, I came back home and called my service provider to obtain a new doctor and I wouldn't take my dog to see Michael Borovay!!!!

Dr Borovay is very thorough and personable and takes his time with patients. He has a very friendly…read moredemeanor and his staff are conscientious. His office is in a suite shared by other doctors. Both times when I arrived the parking lot was full and I had to park at an adjacent lot which was not far away. The waiting room was comfortable although there was little privacy for people checking in and providing private information. It didn't matter to me, but might have to a lady who tried to whisper about her diabetes and could be clearly overheard from 15 feet away. Back to Dr Borovay, he brings his assistant into the examination room and she takes notes during the exam. The patient gets a copy following the exam which I found, in my case, redundant but probably useful for busy or forgetful people. It's also a protection for the doctor so that a patient doesn't claim later "You didn't tell me that!!" The medical office and the exam rooms were very clean and modern. It was a pleasure seeing this doctor who is now my primary care physician.