This place is awful…read more The first time I went in was not ideal (wait time and no imaging ordered for an MVA) but the second time was unacceptable. The woman I saw, Alma Depizzo, was extremely rude AND misdiagnosed me. She asked me what was going on and when I tried to explain, she interrupted me in a snappy tone and told me to sit on a stool so she could look at my issue. While sitting, I tried to guide her to the spots that were issues and explain that some of the tender inflamed points didn't look red but if you palpated the area then you could tell there was inflammation and a bumpy texture. She cut me off several times and kept saying, "I don't see anything. Nothing is there." instead of listening to me. I then tried to explain the timeline and progression of my symptoms, only for her to interrupt me again -- once more insisting that there was nothing there. I was prescribed low grade antibiotics and sent on my way. None of this sat right with me. I had scheduled a backup appointment for Monday and would hit the ER beforehand if it went further south before then. I went to my normal provider on Monday. Come to find out -- IT IS SHINGLES! They said if I had waited any longer it could have been worse and I would have been at a higher risk for complications. And the issues I tried having her examine? The ones she said she couldn't see? Blisters that were forming and swollen lymph nodes. It took my doctor less than 5 minutes and actually listening to me to figure it out. Don't waste your time here as it seems like not even the providers want to be there and do their jobs. (Also, on top of all of this she wore the world's thinnest "mask" made out of some nearly see-through cloth with no seal on it.)

Excellent service from the 2 occasions I been there, I had recommended to family and friends…read more And they all have great service the doctors listen to their patients and got the right medication and the best results from the doctor.

Horrible and negligent medical care of my mother in 2019. Did not order proper tests, did not…read morefollow up well. Final outcome was my mother's year-long suffering from a massive sarcoma, and eventual passing.

Take a look at these reviews, and among the 1-star comments there is a constant: Masayo…read more Unfortunately, this is a classic case, where you have a good doctor hampered by terrible staff. It is also unfortunate that be what it may, it is the doctor's responsibility to manage that staff and ensure each patient has a respectful, caring experience. Ron Yamane's staff answer the phone whenever they feel like it (they absolutely do not adhere to stated hours), and are condescending and disrespectful to patients. We've moved on (after several decades) to find a doctor who actually believes in a "patient-first" model, one to whom we can confide and trust. This is a shame: it's not often you see 3.3-star ratings for doctors, but in this case, it is deserved. No ill-will toward Dr. Yamane, I'm sure you can turn this around, but your legacy in Gardena has been severely tarnished by your management approach. The negative reviews you see on this site are only a fraction of those who have been affected; most folks I know all have the same story, grin and bear it, or stop going to your office altogether...

I have been going to this Urgent Care for about three years for several different things and I have…read morehad excellent care across the board! My GP is Dr. Mejia, so I know that if I see the Urgent Care, my care is coordinated across the board, through the TMMC system. Whether its been an MD or a PA, every single time, my care has been exceptional and consistent, which I so appreciate. Recently, I saw the PA, Joe, and besides making me crack up laughing, he too is excellent. It's nice to know that whoever I see there - I'm in great hands!

They got me in so quickly and were so helpful! I really appreciate the high-quality care. Thank you…read moreespecially to Dr. Dabney!

The nurses here are beyond amazing! They see you at possibly your worst and still manage to make…read moreyou feel like a rock star! Caring and compassionate. Thank You!

I can only write a review as pickup for a patient rather than a patient myself…read more The front desk leaves a lot to be desired. I was called at 10:07am to pick up my husband for carpal tunnel surgery, and they said he would be ready within 20-25 minutes. I was instructed to call upon arrival, and when I did, I was told to wait outside and he would be brought out. I called, and it took a solid three minutes to get through to someone. They answered with a very blunt "what?" and when I said I was here to pick up my husband, they said "okay we'll go get him" and hung up. I was outside for 20 minutes waiting before they called again, and asked if I was here to get him yet. I had to tell them "yeah actually I've been out here for 20 minutes, I called you guys 20 minutes ago." And then was given just a rushed "oh okay, we'll bring him out right now!" What the heck were you guys doing to where my husband was just sitting there for 20 minutes? Ridiculous.

I just saw Dr Jones for my initial physical today and I'm very impressed. She's congenial, easy to…read moretalk to, explains things well, intelligent, experienced... I'm so relieved to have found her. Her entire office staff are happy, eager to help and competent. That might seem expected but it hasn't been my experience with past doctor's offices. I got everything addressed today with no stress or lingering concerns.

She is the best! Very committed to excellent patient care. Every visit is a time that you get the…read moresupport and the necessary care you deserve!

HORRIBLE STAFF AND CUSTOMER SERVICE. why am i not surprised seeing all the negative reviews here…read moreabout the staff?? and what's odd to me is that the person responding just copy and paste the same exact response. you would expect that they would have done something by now. clearly not, because i am here writing this review. please do not ask for an honest feedback and just ignore it. you lose your credibility. here is my experience. just like the other reviewers, i have been coming to Torrance Memorial for 5 years. i have been seeing Dr Miller and NP Daniel which by the way, i truly love! i have nothing bad to say about them. they are both wonderful. They are the only reason why i havent left. If not for them, i woulda left a long time ago. but recently, when i referred my husband, the issue with the billing and the rudeness of the staff and their unwillingness to help had just really thrown me off. enough is enough. i have experienced the same just like what other people on here say, how they are on the phone and in person. Jared, what have you done to fix this issue? how come we are still all experiencing this kind of treatment from your staff like we owe them our health? If you could just put yourself in your patients shoes for a moment, perhaps you would understand why we are all complaining about the same thing and maybe it will be easier for you to grasp why this is not acceptable. Instead of you just copy and pasting the same exact text to every negative review on here, please do something about it. Do this healthcare provider and network truly care? Makes me wonder. i dont think its hard to find people that are more willing to do the job duties and will actually be happy to be of service. i am not the healthiest person so i see at least 5 different doctors. but this is by far, the worst group of people i ever had to deal with. the staff here are not trained to respect and help people. if you think you are not worthy of respect, go ahead and come to this office. the only thing they care about is billing you and your insurance. and when you ask them for an explanation, the only thing they will tell you, "it is correct and we cant change it" - no more, no less. GOODLUCK.

SHADY BILLING PRACTICE AND WORST CUSTOMER SERVICE are the two things that best describe this…read morehealthcare provider and facility. i made an appointment for a physical annual exam which my insurance covers at 100%. i had to wait for at least 2 months to be seen only to get a call 2 days before my appointment that they were going to cancel my appointment and the doctor will just do a phone appointment which to me didnt make sense because its a "physical" check up. i insisted to come in which they accommodated. this happened in july this year. what made my visit worse was when i was slammed by torrance memorial with almost $300 copay for an annual physical exam. i called my insurance company and they confirmed that annual physical visits are covered and that the doctor and torrance memorial billed it as a "diagnostic" visit instead of "preventive". my insurance company advised me to call the provider back to resubmit the claim and correct the billing code. i called the office to ask for an explanation in august. they said that the doctor did a "diagnostic" exam which explains why i had a high copay. i told them that was incorrect because i scheduled an annual physical exam. the lady i spoke with said they couldnt help me with the billing explanation so i decided to call the billing department and said that they couldnt do anything about it because thats how the provider wrote his notes. I message the doctor himself through the portal to no avail. my message was ignored with the attached invoice. the lady acknowledged that there was a mistake on their part. so i was told that she will have the manager call me back. i didnt get a call back in august. 2 months later, i received another bill from this provider. finally the manager named Hilda called me back for the first time. I was told that they billed it correctly and the doctor did a diagnostic exam because apparently i raised my health concerns which is normal in every physical exam. they still refused to correct the code and still didnt explain why they used such code when i made it clear to the doctor that i was there for a physical, he ordered the lab tests and asked if i have health concerns and my past medical history, which i answered truthfully. and because i did answer truthfully, it was billed as diagnostic. was i supposed to say i dont have any health concerns? i have seen other doctors and this wasnt my first physical exam. he then proceeded to give me referral to other specialists. these are all normal things and procedure in every annual physical exams. I LEFT THE OFFICE WITHOUT DIAGNOSIS FROM THE DOCTOR AND NO PRESCRIPTION. so, what did he diagnose? i asked them to correct the bill so i can pay the correct amount of copay. i never asked them to waive the copay because if i had to pay something. i will. im not someone that would make time to write reviews online as i am always busy. but i was compelled to. Hilda the manager, was very unhelpful and all she did was forward me to people where i would get the same answers. i have given them 3 months to get back to me and multiple chances to make things right. not only this place and staff are hostile and unethical, they made it seem like i was lying which was very offensive to me. the lady i spoke with back in august (could be Marissa which by the way, another unhelpful staff, and a Jessica or a Sylvia - because according to Hilda, she doesnt know who wrote the notes when i asked for the name) noted that i refused to speak to anyone in the office and the billing department said the same thing. if that was true, how come i waited 2 more months and even took the initiative to message the doctor himself in august and still i was ignored? go check the portal and you will find my ignored message in there. all i wanted was to understand why the doctor billed me the way he did. but the staff, the billing department and the manager Hilda said that they wouldnt change the billing code and everything was done correctly. if this is how this provider and facility work, SO BE IT. but this is the same exact reason why Americans lose faith and trust on the country's health care system and its a shame that a big medical facility such as Torrance Memorial operate this way. i will not recommend this doctor, facility and staff. the staff have jobs because of patients like us who patronize this facility. but if you dont like what you do and the things you have to deal with as part of your job responsibilities, Torrance Memorial should consider replacing these people. alot of people are capable of doing your jobs and hopefully this facility finds a team that will stay true to their mission and vision. cause until that happens "embracing the values of SERVICE, EXCELLENCE, KNOWLEDGE, STABILITY and COMMUNITY", is and will always just be a grandiose delusion.