Very professional, very timely, very neat, courteous, price was reasonable. The staff was patient…read morewith me.

Excellent installation and price. The company followed up promptly after the in-home consultation…read moreand had reasonable quotes. I am very happy with my new carpeting in my master bedroom and entry staircase. It feels and looks great!

From estimate to clean-up, these folks were courteous and professional…read more The crew was extremely hardworking and cared about the quality of their craftsmanship. I would recommend this group to anyone--very impressed!

Outstanding communication, fair pricing and quick turnaround service…read more Definitely will continue to use in the future for all my flooring projects.

Melvin and his team did a fantastic job laying LVP throughout our house. His recommendations for…read morematerials and approach on our older home were very helpful. He was highly responsive and flexible in timing to accomodate our renovation schedule. I would highly recommend him to any friends or neighbors.

Melvin and his team did a fantastic job refinishing my hardwood floors. They even made minor…read morerepairs to areas where there were gaps in the wood and suggested the best finishes for my home. I would highly recommend them to friends and family. Thank you Melvin.

I initially hired Floors on 14th to do a full install of new hardwood flooring in addition to some…read morebathroom renovations. After signing a contract, my girlfriend and I decided to increase the scope of work and ended up hiring a general contractor. I asked Kaveh if he would be okay with simply providing the materials and have my contractor take on the installation, which he was more than willing to accommodate. I was worried at first because I had already provided a deposit ($17K) well in excess of the cost of the flooring ($7K). Kaveh promptly refunded me what was owed without hesitation. Their professionalism and responsiveness was greatly appreciated, I would feel comfortable hiring them on my next job. Travis

This is my third time using Floors on 14th and I've consistently had great service with them. This…read moretime they did a partial carpet replacement and installed LVP, which they recommended after assessing my wood floors. This was not an option I had considered before, but I took their recommendation and was very pleased with the result. Communication with Kaveh was excellent and everything was completely very quickly. I'm sure I will use them again in the future!

I recently had Beaulieu Floors install about 600 sq. ft. of LVP and Berber carpet on my basement…read moresteps. I received several quotes, and theirs was the most competitive by far. The manager, Driss, made the process incredibly easy, even ordering samples ahead of time. The installers, Walter and Geovanny, were fantastic--they arrived on time both days, moved my furniture with care, and finished the entire job in just 1.5 days. The quality of the work is top-notch; the planks are installed tight and the new shoe molding provides a very clean, professional finish. What really impressed me was the cleanup--they vacuumed everything and removed all excess materials, leaving the space ready to use. They even left the extra planks and carpet for future use. If you want high-quality work and a stress-free process at a great price, I highly recommend this team!

Louis and Zakk are some stand up guys. COMMUNICATION was outstanding - huge, when you're dealing…read morewith contractors. Their price was competitive, but not the lowest - being responsive was more important to me. One small itch was charging a bit more after the fact due to some supposedly difficult demo - a little ticky tack - but we split the difference. That said, the quality of workmanship and moreover the fact they finished AHEAD of schedule earned them a full-up five stars from me. Thanks guys!

We were stuck in limbo after a previous flooring company botched the front half of our home's…read morefloors. Instead of fixing the problem, their crew walked away, leaving me with a huge mess--darkish orange floors, sanding debris everywhere, orange-stained baseboards, furniture crammed on one side of the house, and even a $715 furniture moving fee. Then Rudy from Kustom Flooring stepped in and delivered everything they promised--and more. Rudy, along with his brother Jimmy and the crew, showed up every morning and worked tirelessly all day. They placed felt pads on our furniture, moved everything into our garage for a very reasonable fee, and then moved everything back afterward. They also protected our entire space: every entry, our 20-foot foyer, and every light fixture and wall hanging were covered with plastic to keep any sanding dust from escaping their dustless sanding systems. Once the dustless sanding was finished, Rudy and Jimmy walked us through our options for staining versus unstaining. We chose unstained floors, sealed with one coat of Bona Clear and two coats of Bona Traffic HD. By the time they were done, we had gorgeous floors that completely transformed our home. I expected to need a cleaning service once the job was finished, but Jimmy and his team handled everything. They cleaned our entire space--vacuuming even the curved staircase and upstairs hallway--so when they were done, there was no dust left behind. We've had quite a few projects on our home, and while most have been very positive, we've never had anyone like Jimmy--he takes real pride in his workmanship and genuinely cares about his clients. Because my husband's chronic illness has made us overlook some small issues around the house, Jimmy stepped in without being asked: he replaced a broken doorstop, repaired a damaged light fixture, and even changed the lightbulbs in our pantry. The difference between Jimmy's crew and the previous flooring company's workers is striking--not just in quality, but in attitude. They were happy to be there, played music, and always had big smiles. That culture clearly starts at the top, and it shows in how Kustom treats their employees. Kustom Flooring deserves a thousand stars.

Rudy, Jimmy, and their team were incredibly easy to work with and provided high quality…read moreexpertise/craftsmanship with re-finishing the wood floors and addressing many areas that had significant creaks in my townhome. Overall, the quality of the work was very much worth the price. I will definitely be using them again in the future.

On Monday, May 11, 2026, my appointment with Empire Carpet and Flooring was scheduled with Mr…read more Nayyar, a very nice gentleman who initially came across as knowledgeable and precise in his work. He mentioned that he had been in the business for many years, which gave me confidence. After walking into my home, it was clear that I already knew what I wanted, so no upselling was necessary. I selected a carpet and was prepared to pay the full amount, but he advised that only a deposit was required. However, he did not measure the steps; he only counted them, which left me unsure how the total cost was calculated. We scheduled the installation for Wednesday, May 13, 2026, between 8:00 a.m. and 6:00 p.m. After waiting the entire morning, I sent a text to ask when the installation would take place. The response I received was cold and very direct: "I mentioned to you between noon and after. Call the 1-800 number if you need help." I found this response extremely disrespectful. I then called the 1-800 number and was met with more poor customer service. The representative dismissed my concerns, provided a claim number, and abruptly ended the call. As a new customer, I was shocked by how nonchalant everyone seemed. It felt as though this situation happens frequently, and the best resolution offered was simply a refund. Mr. Nayyar made a mistake, and instead of taking responsibility, it felt as though I was expected to accept whatever was delivered and be satisfied. I cannot recommend this company. As a first-time customer, this experience left a very bad impression. I was charged nearly $1,500 to carpet and pad two flights of stairs. The installer did not appear to understand the situation, and when I looked inside the truck, I saw dirty padding and carpet placed on top of the carpet I had purchased. That alone was concerning. When I realized the carpet delivered was black instead of gray, I decided to decline the installation. I am very glad I insisted on seeing the carpet before installation. Now I understand why payment is required before installation--once the carpet is installed, there is little a customer can do. In my case, I am grateful I trusted my instincts. Customer service: negative one star. Sales experience: negative one star. The installer was not at fault, but the lack of protection for the new carpet raised serious concerns. I will never contact this company again. Herndon, Virginia Location

Called wanting an estimate on changing carpets in 3 bedrooms Salesperson came out and measured one…read moreroom . He didn't measure the other two because he said there was tile underneath. He didn't inspect the floor. Went to his car and brought me 6 binders with samples. Starting price for a bedroom was close to $3,000 and lowest $1500. When I asked how much did the bedroom measure he did not want to tell me. After i asked three more times, he said maybe around 200sq ft. That room does not measure that! It's only 170 sq ft. I told him it was too expensive and he suddenly remembered he had two other binders that may bring me closer to my budget per room. After a conversation with his "manager" he brought down the price to $1050.00. I declined and he made yet another call and came closer but not my budget. I thanked him and told him I had two other estimates and he called his manager again. He informed me that the price quoted would revert to the more expensive one if I didn't sign a contract on the spot. I declined. He was visibly upset and told me to sign since I could rescind the contract within 3 days. I declined as well. I did not appreciate the overly high price and pressure to sign a contract. Will not recommend! 1 star for showing up within time frame of the appointment.

We had FCI do the floors on the main and upstairs levels (LVP), the countertops (quartzite), and…read morethe backsplashes (same quartzite). The process was as seamless as it could be. The final build quality was magnificent. The financing (one year no interest) made it so easy that the hardest part was picking out the stone.

They were fast, friendly, and did a very nice job of repairing my water damage, damaged floorsread more

Sergio and his team were great. We have some quite old (~130yr) pine floors that needed to be…read morerepaired and refinished after years of wear and some previous patch jobs. Artistic Hardwood sourced replacement heart pine, reinforced the floors where needed, and completed the job quickly and professionally. The price was also very reasonable considering the amount of work done. Sergio was a pleasure to work with and I recommend the company enthusiastically.