We were stuck in limbo after a previous flooring company botched the front half of our home's floors. Instead of fixing the problem, their crew walked away, leaving me with a huge mess--darkish orange floors, sanding debris everywhere, orange-stained baseboards, furniture crammed on one side of the house, and even a $715 furniture moving fee. Then Rudy from Kustom Flooring stepped in and delivered everything they promised--and more. Rudy, along with his brother Jimmy and the crew, showed up every morning and worked tirelessly all day. They placed felt pads on our furniture, moved everything into our garage for a very reasonable fee, and then moved everything back afterward. They also protected our entire space: every entry, our 20-foot foyer, and every light fixture and wall hanging were covered with plastic to keep any sanding dust from escaping their dustless sanding systems. Once the dustless sanding was finished, Rudy and Jimmy walked us through our options for staining versus unstaining. We chose unstained floors, sealed with one coat of Bona Clear and two coats of Bona Traffic HD. By the time they were done, we had gorgeous floors that completely transformed our home. I expected to need a cleaning service once the job was finished, but Jimmy and his team handled everything. They cleaned our entire space--vacuuming even the curved staircase and upstairs hallway--so when they were done, there was no dust left behind. We've had quite a few projects on our home, and while most have been very positive, we've never had anyone like Jimmy--he takes real pride in his workmanship and genuinely cares about his clients. Because my husband's chronic illness has made us overlook some small issues around the house, Jimmy stepped in without being asked: he replaced a broken doorstop, repaired a damaged light fixture, and even changed the lightbulbs in our pantry. The difference between Jimmy's crew and the previous flooring company's workers is striking--not just in quality, but in attitude. They were happy to be there, played music, and always had big smiles. That culture clearly starts at the top, and it shows in how Kustom treats their employees. Kustom Flooring deserves a thousand stars. read more

Kustom Floors - Flooring Near Me

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Rudy, Jimmy, and their team were incredibly easy to work with and provided high quality expertise/craftsmanship with re-finishing the wood floors and addressing many areas that had significant creaks in my townhome. Overall, the quality of the work was very much worth the price. I will definitely be using them again in the future. read more

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Rudy and his team did an amazing job refinishing my floors. They worked around my schedule and timed the project for when we were on vacation, so we came home to beautifully finished floors. What a treat! Every rough spot is now perfectly smooth, and the color match is spot on. Rudy also walked us through several color options, which we appreciated. The crew was responsive to questions, handled our furniture with great care, and even added pads to protect the newly finished floors. Rudy went above and beyond by returning to adjust a few closet and room doors after the new transitions were installed. Overall, I highly recommend Rudy and Kustom Floors. Professional, detail-oriented, and easy to work with. You won't be disappointed. read more

Great experience with the entire team. They listen to what's needed and will work with the home owner. Great value also for the work being performed. read more

We had hardwood floors installed on the second floor of our home, as well as the stairway. Owner Rudy personally did the estimate and made a very nice presentation with lots of photos from previous projects. Rudy uses his own employees, with small teams dedicated to each aspect of the project. They are excellent craftsmen who take pride in their work. The project started right on time; at 8 AM sharp on the day promised. The workers arrived on time every single day, and tidied up each day when they left. Rudy checked in with us every couple days, and always responded quickly to calls and texts. Finally, the cost was competitive. We could not be more pleased with the result. I recommend this company without hesitation. read more

Kustom Floors offered outstanding service from beginning to end while refinishing both my first and second floors. Their attention to detail led me to make the decision, only a week or so into the project, to also have them repair any damaged walls and paint all of the rooms on both floors. Rudy was exceptional in explaining their approach and providing suggestions for my floors, all while being open to any modifications I requested. His level of expertise and professionalism far exceeded that of other companies who had given estimates for my project. Rudy was able to schedule my project in just a few days after I signed the contract and worked around my work schedule. He and his team Henry and others did everything with such extreme care and precision. From explaining to me the different types of wood I had, to moving furniture and replacing furniture, to taking time with me to select the crown molding. They were also great in taking extra precautions around kitchen cabinets and appliances. And Rudy was just so great in taking care of all questions I had with the project -- their responsiveness is amazing. I would give them more than five stars if possible -- and I give Kustom Floors my highest recommendation. Don't plan a floor project without meeting with them -- their capabilities are heads above the others. read more

Kustom Floors - Bedroom - Flooring Near Me

I'd give 6 stars if I could.. I highly recommend using Kustom Floors - you won't be disappointed. We were looking to replace our interior railing posts and handrails with hardwood that matched our LVT floors and hardwood stairs. Before we found Kustom Floors, we had previously hired a different contractor who did not have experience with staining and ended up damaging our materials. Rudy and the team from Kustom Floors were not only able to restore the damaged materials to their original condition, but were able to do a custom stain job to perfectly match the railings and posts to our LVT floors and hardwood stairs. For a job that can be quite messy (sanding, sawing, staining, etc.), they prepped all of our space very well to keep things clean and cleaned every day before they left. Overall they were very tidy and respectful of our home. The team was extremely professional, responsive, worked independently and did incredible work. They knew exactly what we were looking for and they executed. We will certainly be using Kustom Floors for future work in our house. read more

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Unbelievable - so attentive and particular. The stairs turned out beautifully. I never imagined they'd look so great. The whole crew was so precise and committed. They took great care with every detail. Highly recommend! read more

They sanded and refinished the treads on our stairs. Very reliable and meticulous. Results are beautiful.

We had a problem with the main drain line going out of the house under the back door, so we had to have a plumbing company rip up a roughly 2 X 3 foot patch of hardwood floor--which was only two years old, a heartbreaking decision--and jack hammer through a concrete footer to replace the pipe. They re-did the concrete afterward, but we still needed someone to repair the hardwood floor. I got a couple different quotes, and Rudy's was the more expensive, but his crew was able to start almost right away. They had to spread the work over three days because of the time required for the stain to dry, but they were basically finished at the end of the second day. They did an amazing job. You really cannot tell that the area in question is any different from the rest of the floor. This is what they promised when they gave me the estimate, and they fully delivered. They also tented the area, so there was no mess afterward. I would definitely hire them again, maybe next time to do some built-in bookshelves. The photos show what the plumbing company did and how they left the floor. This is what Kustom started with. And then there's an "after" photo. (And if it's unremarkable, that's the whole point.) read more

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I have received repeated email solicitations from this company to write a favorable review of their work, even though I have never used their services. At one point, perhaps 18 months ago, I contacted them about doing an estimate for a job. But we did not use them and I don't think we had them in for an estimate. It is not clear how widely they are spamming for favorable reviews. I called to ask, and could not get a straight answer out of them. The guy who answered the phone could not find any record of my having been a customer. So I suggest to other consumers that they take positive reviews of this company with a grain of salt. UPDATE I spoke to the other owner of the business who explained that they had outsourced to a company called Signpost the business of soliciting reviews from their customers. She did not know how my name and email address has come to be included in the list to be solicited, but she said she was positive that all the reviews here were posted by real customers. And thye have decided to ask customers for reviews on their own, without using Signpost I accept her explanation. As a result, I am adding this update and I have upped the rating to a more neutral three stars read more

I was completely satisfied with their professionalism knowledge of the product and I would highly recommend them to anyone Daniel and Susie were amazing and communicated throughout this process the company definitely has my vote five stars up Lol read more

Kustom Floors did an amazing job renovating my floors, which I had done in advance of selling my home. They look spectacular, and every potential buyer and realtor has commented on them. And it's not just the quality of the work. They were quick but careful with everything, and very communicative throughout the process. I would 100% recommend them and use them again. read more

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Based on the awesome work Rudy did on our floors we had him back for another to remodel a bedroom. And again we are very happy with the work! Rudy's team gutted the room, rebuilt framing (which originally looked like a DIU job), did all electrical, drywall, lighting, and flooring. Excellent work, highly recommended! read more

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The owner of Kustom Floors, LLC Rudy is a wonderful and pleasant person. I found Kustom Floor, LLC through Angi's. Rudy was willing to help me finish the kitchen floor that I started. He and his team are kind, respectful, and very efficient. I am well pleased with the finished work. Also, the team left my kitchen floor nice and clean after the job was complete. I recommend Kustom Floors, LLC, you will be very happy with the work they did. I love entering my kitchen, I am so please with the professional job I received. Thank you, Rudy and Team! I will remember Kustom Floors, LLC for my next floor job. read more

They did an awesome job on my oak floors. Very professional and courteous. Wore masks, did great work, left work areas in great shape. Would definitely hire again. read more

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Brought Rudy, his brother Jimmy, and their team in for a major repair after a flood. They care about the quality of their work (stellar) and take the time to make the repairs as easy on the homeowner as they can. I could count on a solid clean up at the end of every day, so I was able to stay in the house for the majority of the rather extensive repairs. These guys are my contractors for live. Highly recommend! read more

Rudy's team did a great job! They were SUPER knowledgeable and helped us restore the original heartwood pine under our old oak floor. The end result is beautiful, and my husband can't stop showing people photos! On top of this, Rudy got his team in within a week of us making the deal so we could move in before the end of the month. Truly a great person and contractor! highly recommend working with Rudy if you have an older home in DC. read more

Rudy and his team provided meticulous, high quality work to replace damaged hardwood in my living/dining and install new hardwood in two bedrooms. I reviewed the estimate with my friend who is a civil engineer and agreed with the high quality of the work. The results are spectacular. I high recommend Kustom Floors read more

I spoke several times with Rudy from Kustom flooring. He came, looks like he really didn't want to do the job. Not enthusiastic at all. He measured and said he will get back back to 2 to 3 days that was almost 2 weeks ago. I called and texted him several times spoke to him several times, every time he says I will send it. At last he said he emailed it,I text my email address just in case he had it wrong he replied it's on it's way NOTHING!! UNBELIEVABLE I had to beg someone to give them business So Unprofessional, so incompetent Need training how to handle customer!!! read more

Rudy and his team did amazing work! Rudy came over to give us an estimate and had plenty of options to look at in our house lighting from his "mobile showroom." His team arrived on time every day, cleaned up at the end of the day, and the work was completed in exactly the amount of time Rudy estimated. The amount of detail they spent cutting the tile around our furnace and water heater came out really nice. I couldn't have asked for a better job! read more

Rudy and his team came and saved the day after my original contractor botched the install of my floors. I interviewed 3 flooring companies and ultimately picked Rudy because he was the most knowledgeable, professional and responsive. They finished the job ahead of schedule and I was very happy with the results. read more

Kustom Floors - Oak floors installed by Kustom Floors - Flooring Near Me

Rudy could not have been more rude and nasty. We asked him for an estimate to refinish old oak floors in a very nice, well built house. Some wood would have to be replaced due to an earlier fix because the floor had been carpeted. I had three other estimators who recognized the value of restoration and replacing only as necessary. I made it clear before requesting an estimate that we wanted refinish. Rudy wanted us to replace all the floors with pre-finished wood, which I do not prefer. Other companies understood the assignment and gave me honest advice about which areas may present a problem but that I could look at the floors after the first deep sanding and decide what I wanted to do from there. Rudy looked at one of our bedrooms which had already been refinished. The floor looked so wonderful that Rudy said well this is a new floor to which I replied, "No this floor has been refinished." The point being that done correctly much of the floor in this house can look amazing. of course with any older home, it's unpredictable what you may find when you start. however the beauty of wood is that you can refinish and repair and replace and clean and even dark stain. Rudy asked me if I had a budget for this project and I told him I am getting estimates now. Why? because it's all based on what a particular company has the capability to do and what the floors will look like if I am willing to accept some things that are not optimal but economical if you don't want to replace all the wood in your home. it's also based on their professional judgement on what work needs to be done and how much they charge to do it. He said with the most snarky attitude that "We work with budgets." Then he proceeded to try to school me about how it is an investment, blah blah blah but that is not his job. He did not even send me an estimate. Thankfully, I ignored his "advice" because he was WRONG. A more experienced company restored our floors to all its former glory. read more

I used Kustom Floors for my house in Chevy Chase. I had a couple of different recommendations from colleagues and for Kustom Floors, the recommendation was "if you want the floors done perfectly use them". It was true. They did my whole house and used a flat grey, espresso stain that everyone compliments when they arrive. Also, they were meticulous in set up and clean up and took care of my house as if it was their own. Kustom Floors also does home renovation and based on their prior work, I kept adding more - eventually renovating my entire with Kustom Floors. The bathrooms, kitchen, basement, all of it. Unbelievable job and I have other contractor at house who noticed the high quality of the work. I have kept using them on other projects as I know it will be done right. Rudy and his guys are also just nice honest bunch and good to work with. Highest recommendation. read more

Excellent work, excellent customer service, responsive and reliable. We had to get some of our floor planks replaced and another company came and ghosted us. My guess is that the job was too small for them. I found Kustom Floors through an online search. My husband reached out to them, Rudy came out to take a look and was able to find the replacement planks although it was discontinued. That was unbelievable because our house is about 7 years old and the builder did not leave us any leftover planks. We received a reasonable quote and scheduled the job. It took long for them to come to do the job because they had to find the planks, which I doubt was easy. The guys who came out did an amazing job. You cannot tell that the planks were replaced. Excellent, quality work and cleaned up nicely. I highly recommend Kustom Floors! read more

Rudy responded quickly to my request for an estimate to repair a small area of damaged parquet flooring. It was significantly more than I expected, but he explained very clearly the factors that drive up the cost and why this specific job would be a challenge. We discussed my options, and basically he suggested I not repair the floor right now. I am so grateful for his candor and his respect for my limited budget. When I need work done in the future, Kustom Floors will be my first call. read more

I needed to have the flooring in my master bedroom replaced. Kustom Floors did excellent work. They were reliable, explained the options available and performed the agreed work with great care to get the details right. Highly recommended. read more

We were referred to Rudy by a friend who used Kustom Floors, who also used them to re-stain their floors. I knew I was working with someone that was very detail oriented from my first phone call with Rudy. We weren't able to meet at our home due to a mix-up, but he was able to provide recommendations and ask questions based on the Redfin photos. Even though we got other estimates, we went with Rudy because we knew he'd be incredibly thorough - which he was! Rudy gave us a few stain options for our floor along with recommendations and photos from previous projects which really helped guide us along the way. The entire project (sanding and re-staining of two floors of a row house) took two weeks, but was very worth it. The floors look beautiful and we still get compliments from friends and family. We couldn't be more pleased with Kustom Floors and Rudy and will certainly use them again in the future. read more

Rudy and his team did a great job with the floors in my row house. Rudy came out to do an inspection and talked me through potential repair and replacement options. He was clearly very knowledgeable and pointed out issues other people I'd contacted had missed. Because Rudy had samples of potential flooring available to review in his van, I was able to pick a replacement flooring the same day. The installation process itself was completed on time and on budget. I also appreciated that the team worked to minimize disruptions. They made sure we could still access our kitchen in the evenings and worked around our larger furniture items. The floors look great and have definitely been worth what we paid. read more

They generally did things fine. If you get Rudy himself, he is excellent and did a great job on half our house. Unfortunately, the second guy who came did work on the second half of the house were not as good as Rudy. The office didn't keep details on the work, and so the second guy asked me what kind of poly finish was used in the other half. I didn't know exactly, but I guess they decided to go with whatever they had and now I have half a house with a low sheen finish and half with a visibly higher sheen. Frankly, they're the experts, and I imagine they should have been able to tell by looking at the floor at least what level of gloss was in the first half. Also, during the staining process, one of the guys stepped into the room and left foot print marks. When I pointed this out the next day, the guy asked me if I had stepped into the room, which you can clearly see I hadn't since the foot print was far larger than mine. Also, the sanding work is uneven, and you can see round sanding marks in the floor. None of this was a problem with Rudy. Given that they aren't the cheapest by a mile, I'd expect a little more. I will say the installers were great. 5 stars for Rudy, 3 stars for his other team, weighted towards 3 because the final product looks like 2 different people did it and it shouldn't. I'd recommend them to other people but I would say ask for Rudy. read more

Kustom is the only company we trust for work on our house. They did great work on repairing our floors and many other carpentry projects. We appreciated how careful, considerate, and professional they were. This is the only company we trust inside our house for repairs. They do great work and are respectful to our home. Thanks kustom! read more

Poor customer service. The salesman came out to my home for an estimate, took measurements and never got back to me, he clearly was not interested in business from me. I called the company directly and express my feelings about what took place. I was told ok, and dismissed, no apology. Very poor customer service. I would not recommend to anyone. read more

We had a major plumbing issue that caused damage to the hardwoods on our main floor. A big section of wood needed to be removed and new hardwoods installed. We needed the new wood to fit seamlessly with the existing hardwoods that weren't damaged. Then the entire main floor needed to be sanded and refinished. Rudy and his team are extremely professional and take great pride in their work. Rudy evaluated the work to be done exactly and the installation process went impeccably well. He went above and beyond to make sure that everything fit perfectly and that we didn't notice the difference between the old and new hardwoods. During the sanding and refinishing process, Rudy and his team were very careful with moving all our furniture in and out of the house, ensuring that we were totally satisfied throughout the process. This kind of work always takes time, so we needed to be out of the house for a week. However, when we came back and saw our floors, it was all worth it. They look fantastic, and we couldn't be more pleased that Kustom Floors did the work for us. We highly recommend them! read more

Description of work: Carpet and hardwood flooring demo and replace with hardwood flooring in office, foyer, living room, dining room, 2nd floor hall and landing. Carpet demo and replace with hardwood treads, risers and brackets on curved staircase. Sand, and refinish railing and posts, and paint balusters on staircase and 2nd floor landing bannister. Paint trim on staircase and landing. We had been wanting to replace the carpeting in a number of rooms on the first floor of our home with hardwood flooring. We also decided to include the carpeted curved staircase and second floor hallway and landing into the master suite. Based on the great reviews in Angie's List we decided to have Kustom Floors give us an estimate. Rudy came out to the house and only after listening closely to what we wanted to do, looked throughout the planned work area, provided some great suggestions to make things look even better and worked up an estimate. Because we were doing some custom work with a curved staircase, he came out a second time to explain in great detail what work they would do. Rudy also brought a number of samples that we could put on the exiting floor and decide the type and color of hardwood flooring that we wanted to use. He gave his opinion and provided pros and cons of each material. His estimate was very thorough and he answered all of our questions. We decided to go with prefinished hardwood on the floors. Because the staircase was curved, Rudy suggested that we use unfinished wood that they would sand, stain and seal to match the floor, as best they could. Instead of replacing the bannister we decided to sand, and refinish the existing railing and posts, and paint the balusters on the staircase and second floor landing. Rudy's brother, Jamie is the supervisor of their crew and also did all of the custom work. Let me say up front that he is a miracle worker. We had two transitions into the kitchen that were uneven due to tiled floor in the kitchen that was installed after the house was originally built. Where we previously had a piece of molding in the doorway between the foyer and kitchen Jamie was able to adjust the new hardwood floor to imperceptibly rise to the level of the kitchen floor at the transition. He also did a beautiful job on the curved staircase. There was a lot of manual cutting and sanding for each tread, riser and bracket. Jamie's crew moved all of the furniture, put felt pads on everything that would ultimately touch the wood flooring, put plastic sheeting up on the doorways outside of the worksite and very thoroughly cleaned up each evening after stopping for the day. They arrived every day at 8:00 AM and would rarely leave before 6:00 PM. While Rudy estimated the job would last a week, it actually lasted two weeks because the staircase was more of a challenge than I think he originally estimated. We were fine with this because they took the time needed to do the work correctly, instead of hurrying through the job to meet the initial deadline. Rudy was very attentive and called frequently to see how things were going and to answer any questions that we had. Jamie would provide us with a daily status before he left letting us know what they had accomplished and what was planned for the next day. The demo of the existing flooring went smoothly and they prepped all areas including adding additional screws to the subfloor to stop them from squeaking. Installation of the new flooring was very methodical and professional. It was very clear that Jamie and his entire crew knew what they were doing. We are probably not the easiest customers to deal with during a job (perfectionists) and tend to point out any issues before there is a chance to correct them. Due to their do it right the first time attitude, there were very few instances of this and when there were, Jamie patiently listened to us and promptly addressed our concerns. Kustom Floors also provided the carpet installer to take care of all of the newly formed transitions from wood to carpeting in our second floor bedrooms, and painter to paint the staircase trim work, and balusters. We highly recommend Rudy, Jamie and their entire crew for any flooring project you might have, no matter the size or complexity. read more

Kustom Floors came in and took our weather beaten, stained old wooden floors, stairs and handrails and made them into something beautiful, shiny and warm! Really transformed our entire home, making it radiant inside. Throughout they were efficient, courteous, and kept us informed of the progress of the work. We couldn't have been happier! read more

You get what you pay for, and Kustom Floors and their crews were amazing and worth every penny. From the time they initially came out and spotted things the other companies did not, to the amazing-ness of the results, I never regretted choosing Kustom to do the work and would have them back and recommend them in a heart beat. They were prompt, responsive, honest, trust worthy, very detail orientated. They did extra sanding, they tested 4 stains of on old wood sample over night to get the best match, they were self sufficient but included me to set expectations if required, they were obsessed on making it look awesome and I think went over and above, taking care of details I would not have known enough to ask about but make me so happy to see done w/ the care they were. Their crews (different for wall and floor work) worked well together and communicated well with me. They came back to address some stain drips we spotted after I had submitted payment and insisted on addressing and making it perfect. I am extremely happy with the work they did. I had 3 contractors come out and Rudy took out some magnets and showed me why I had some bowing of floor boards after a sprinkler pipe had burst, it was because they installation company had inconsistently applied nails to the floor. No one else noticed this. Two other companies didn't blink when I said I thought we had pre-treated wood. Rudy showed me stain marks and sanding marks from the original work that proved such was not the case. Again, the only out of the three to notice such. Hopefully the pictures show the quality of the finished product and my satisfaction. Thank you Jimmy, Rolando, Jorge, Labie (sp?), and Rudy. read more

Rudy provided an estimate for the work. He was extremely knowledgeable and obviously an expert in this area. Rudy was very patient and answered all my questions about the process and final outcome. After consulting with several companies, I chose Kustom Floors because Rudy was honest and I trusted his judgement. His brother Jimmy arrived with other members of the team promptly and completed the work as scheduled. Jimmy and his team sanded and stained two rooms in my home. We lived in the home 12 years and never refinished the floors. They were very professional and courteous. The results were amazing floors! Rudy, Jimmy and the entire team did a fantastic job with restoring the beauty of our hardwood floors! read more

They just refinished my oak floors throughout my home and also installed new flooring in several areas. They did a great job. Excellent customer service, expert workmanship. Got the job done very quickly and professionally. Couldn't ask for more and my floors are beautiful. read more

I chose Rudy because I support family run businesses. I had an appointment with Rudy the same day as I bought my new house. The first thing I noticed about him was his professionalism. He walked around the house thoughtfully and let me know what changes he could make. He even had an iPad with pictures for examples, which I found helpful. We went over the types of protection I could use on my floors too! Needless to say, my floors look gorgeous now and I am really happy with the result. I would absolutely recommend this company to a friend! read more

We couldn't be happier with the work done by Rudy and his team at Kustom Floors. We had a series of jobs for Kustom Floors including refinishing hardwood floors, installing hardwood floors, painting and installing a customerbanister. Every project turned out great, and Rudy made sure we were satisfied with the work being done every step of the way. He also gave great advice and was honest with recommending work we could do ourselves. He was also easily accessible by phone and text to answer any questions we had about the work being done. We would highly recommend the Kustom Floors and intend to use them on our next project. Prices were very reasonable and we got a great value for our investment. read more