Robin, each statement in your response is contradicted by documentation. Let me address them…read moredirectly.
"3 city inspectors came out and none were able to substantiate your claims."
The City of San Diego drafted a Civil Penalty Notice CE-0538220 citing three code violations -- an official enforcement action, not a finding of compliance. Additionally, a smoke detector was not installed in my unit until June 1, 2026, more than seven months after I first reported its absence in writing in October 2025. I have also filed complaints that are active with 12+ state and federal agencies including HUD, the EPA, the California Attorney General, the CFPB, APCD, and the California Civil Rights Department.
"We are sorry you chose to not live in the unit."
I did not choose. On November 5, 2025, a sewage flood caused by the building's unaddressed plumbing infrastructure failure displaced me from the unit. The flood involved Category 3 black water, classified as a biohazard, along with mold, asbestos, and possible lead contamination. I have been refused relocation assistance despite medical statements advising me not to return until the unit was properly remediated. Displacement caused by uninhabitable conditions is not a choice.
"We addressed the concerns" and "done all we can."
The remediation performed was incomplete and improper. The shared plumbing wall between the bathroom and kitchen was partially addressed on the bathroom side -- the kitchen side was left untouched behind the cabinet. Mold regrew as a result. The March 2026 abatement was performed without proper containment, directly causing total loss of my personal property. The contractors used were unlicensed.
"You were still obligated to pay rent."
California Civil Code §1942.4 prohibits a landlord from collecting rent when a Civil Penalty Notice has been issued and violations remain unresolved. Beyond that, your own rent ledger shows $0 owed. In fact, I am owed approximately $1,542 in unpaid rent credits, plus reimbursement for utilities I continue paying on an uninhabitable unit.
"We were even willing to release you from the lease."
I have been a continuous tenant since September 2021 -- over four years. The lease you reference was a 100+ page document imposed on me October 30th, seven days before the sewage flood, replacing a two-page agreement, yet somehow my tenancy start date is listed as October 1, 2025. Despite documented continuous occupancy since September 2021. Offering to release a long-term tenant mid-displacement from a lease of questionable validity is not goodwill.
"There is no city inspector or dept that can find a reason your unit is not safe to reside in."
Civil Penalty Notice CE-0538220 and 12+ open agency complaints say otherwise. So does my physician's written statement. So do the environmental findings from the inspection of the unit.
On the window -- and the characterization of our relationship.
You fulfilled a basic maintenance obligation. Invoking that on a public platform while a tenant has been displaced for seven-plus months, had all of their personal property destroyed, and incurred significant medical harm does not reflect well.
I have full documentation of every item above and have provided it to the relevant agencies and legal counsel.
What I have zero documentation of is any clearance certificate, proof of licensed vendors, scope of work, or post-remediation clearance from any period.
-- Courtney Heuter