1. Encore Instrument Repair

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Dayton, OH

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Encore Instrument Repair

4.4 (5 reviews)
Open • 12:00 pm - 6:00 PM

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2 months ago

Prompt professional service. They contacted the manufacturer of our amp and they replaced it instead of having it replaced.

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2 years ago

Great people and quality repairs. Highly recommend over the big box stores (who send their repairs to Encore also!)

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6 years ago

Thank you for your friendly Service and excellent advice. I look forward to your service of all my musical needs...Dave

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8 years ago

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9 years ago

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Willis Music - Repair technicians & staff

Willis Music

(10 reviews)

$$

I've been going to this Buddy Rogers store for many, many years now, and I've never been treated…read morewith anything but the utmost of respect. I've bought 3 guitars and 2 amps from them over the years, not to mention all the strings and accessories and such. One thing I really like about them is that when you buy a guitar from Buddy Rogers, you get free re-stringing and neck adjustments for as long as you own the guitar. They are 5 minutes down the street from me, so during the summer I frequently walk up just to appreciate the instruments, talk to fellow musicians and hobbyists, and learn a new lick now and then. The address being shown here is their business office and repair shop, though. If you want to peruse the instrument selection, or ask questions, you need to go their store just around the corner at 1939 West Galbraith. They're so close together, you can walk from one to the other in about 30 seconds. Their guitar selection is not nearly as large as it used to be, but there's still plenty to choose from in several different price ranges. The biggest part of their business now, though, is instruments and lessons for students.

I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

Encore Instrument Repair - musicinstrumentservices - Updated October 2026

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