The worse experience I never had, I felt my life was threatening when I tried to tell the man the…read moreproblem. I picked up my dry clean today and left, then I found out it was very dirty (see photo). When I went back there, before I even said anything, he started to say he had tried his best and nothing he can do in a very impolite way, then started to answer call. After his call, when he heard I wanted refund, he became very angry, started to take my clothes away and twisted it into a mess and yelled to me to give my card to him. When his female partner tried to intervene, it looked like he picked up something from the store and charged into front. I felt my life was threatening and run away with my clothes for my life.......

I dropped off 7 shirts. They took 3 days to complete and when I came back to pick them up they…read morecharged me $4.45 per shirt (about double what they quoted me). She explained how my shirts were small and they had to do it by hand (no other cleaner I've even been to used this reasoning). I asked why she didn't call me to tell me she would need to charge me double what they quoted me. She avoided eye contact when I told her I wasn't happy about this and asked if she was sure she wanted to charge me double.

Such friendly and kind staff! Detailed and flawless work. So welcoming and communicative! It's…read morealways an enjoyment to drop off and pick up from such a great company!

A very talented and helpful staff . Attention to detail and superlative tailoring . I took a dozen…read morepair of trousers and a sport coat . fantastic and quick work .

Very professional and very helpful.offwred to come back on a couple items my wife commented might…read moreneed some work. We signed him up for some more help.

Been using this company for 30 years and they never disappoint. The prices are fair and their work…read moreis outstanding. I can't recommend them more highly. They are a five star operation. Let's hope they keep it going for another 50 years.

Called to get a estimate and got a good response and a decent price for carpet and tile cleaning,…read moreeven though I explained the areas that needed to be cleaned when arrived they wanted additional $300 for those areas. Once negotiating a price ended up doing a mediocre job did not clean behind the doors which to me is basic showing if someone is really trying to give you a good service, in addition, the following day, one of the rooms, the carpet was all stretched out. In another room, they were still order in the carpet. If you decide to you their service keep in mind to carefully inspect if they did a proper job.

MY FIRST REVIEW EVER ON YELP!…read more unprofessional, insulting, and rude Called them to come clean our white couch which was only six months old. Once he arrived he continuously repeated and reminded me of how dirty the couch was and that making it look perfect was mostly unlikely. Later on I learned that he was using this as a tactic to justify a poor job after completion perhaps; or another way to "up sale" which I wasn't aware of at a time! Now keep in mind that we live in a $3 million dollar exceptionally clean property with adult children and no pet on our furniture policy due to allergies. After payment he said that once the sectional dries, that he would be glad to come back and touch up any area that needed additional attention. 4 days later I text him asking him to come and touch up a few areas. He came out days after. Upon arriving: 1) He stated that there was a 48 hour rule for him to come back for free which was NEVER mentioned (it took 48 hours for couch/sectional to dry in order for me to see if needed a touch up!) 2) He said that he will charge me again for needing to touch up and to come back (never mentioned). As a matter of fact the way he separated himself from other companies initially was that they would come back in case touchups were needed once the upholstery had dried. 3) Told me that free touch ups include me needing to purchase a membership which was never brought up! 4) Once I reiterated what he had said originally and suggested that he provides some sort of reviewed agreement about the above terms as a "leave behind"with the customer for customer service purposes... 5) He began insulting me, telling me that I have "no common sense" and should learn how to run a business! I asked him to get out!!

Great job on my carpets! Including hard to clean wool shag area rug. Highly recommend!read more

5 star service so far! Christopher came out to pick up our stinky Persian rugs with a high amount…read moreof professionalism within 15 minutes of my call. Owner / operator with great service. Price was very fair. I will yelp again when they are done.

2022... Peter returned and cleaned our small bedrooms for a base price. Once again; great customer…read moreservice, on time, clean and tidy, plus unlike renting a carpet cleaning machine that's cheaper and leaves your carpet soaking wet, thanks to Down to Earth the carpets were almost dry by that night and completely dry by the next day. He also did a great job on the area rug, so we asked him to clean it again. Thanks Peter!

Down to Earth Rug Care is a small locally owned and operated business. Peter was wonderful in…read moretaking my call and answering all my questions about their process and how they do business. I understand from working with him, how he has retained so many of his clients over the years. He was very professional and did a great job of scheduling a time to come out and sticking to it; we had a one hour window to wait which is very nice. They did a great job on the carpets. They had a relatively low cost for cleaning stairs, as compared to many competitors. And they have some great methodologies built into the way they operate: 1. They have remained small to ensure that they offer the best service possible. 2. They will provide an estimate onsite before starting work to ensure that everyone is on the same page. 3. They only charge for what they clean (so they will not charge for room areas that are covered by furniture, for example) They charge primarily by sq ft, and Angie's List members get a very competitive price. What I really liked is knowing that Peter builds relationships with his clients so that many of them have him clean their rentals without being there themselves. This is the kind of business I am interested in working with over the long term! GREAT JOB!

This was the first business I actually found on Yelp. I needed a suit tailored for a wedding I had…read moreout of town, a few weeks out. I explained the situation to the owner and he let me know he would expedite the process since I was worried it wouldn't be finished on time. He was able to complete my order earlier than expected. The suit fit me perfectly. Very satisfied with his work

Reza Javanmard at Bespoke Maestro in San Diego provided excellent service, and quality and price in…read morecreating a custom suit for my wedding. He worked in collaboration with Whadat at Mesa Clothing and Alterations to create a beautiful suit for our special day. Thank you, Reza!

Joe or one of his associates have been cleaning my carpets for about 4 yrs now. They were…read morerecommended by a Property Mgr I know. They do very good work. Good communications and good all around.

I had a negative encounter with one of the company's drivers on July 12 at around 11am in Rancho…read morePenasquitos. As I was driving in a shopping center and came upon an intersection with stop signs, the company van didn't bother to stop and drove right through when it was my turn. They knew it was a stop sign because the car in front of them had stopped, but they didn't care and just drove right through. I honked at the van and the driver pulled to the side and held out his arm in an aggressive gesture toward me, a 30-something year-old woman. I pointed at my visible dash cam and he drove off aggressively, almost hitting a car at the next intersection. I definitely would never want this type of negative, aggressive person in my house cleaning my carpets ever.