Horrible service. First off, this place has no hostess, you are simply expected to walk in and look to see if a table is available? Talk about a mess. Once you find a table you will be ignored by multiple waiters after multiple requests to be waited on. I waited 20 minutes too long to simply walk out of this facility. There are many other restaurants in Tulum that would appreciate your money, don't waste your time on a facility with horrible horrible customer service. read more

Wow, seafood plate!!! Mango spicy margarita. Fish ceviche, so fresh, so amazing!! Great service, amazing ambiance .. you what, second thought ..do don't come here, my secret place.. lol read more

Food was not very good but the prices are high even by American standards. Nice courtyard. Skip it

This is a Trojan horse of a restaurant. Looks gorgeous and charming from the outside but not much else good inside. I was here on holiday with family and noticed the beautiful decor as we walked by. We decided to return there for dinner and by the time we did, the inside of the restaurant was filled with a suffocating pungent smoke that we did not understand how diners were eating through it. We ventured out to the back area that was beautiful, but then we quickly realized that their suffocating smoke was meant to deter all the bugs and flies out there. There was a table full of gals who ordered their large sampler platter and the instant it was put down the flies swarmed and they couldn't swat them away fast enough, and eventually had to be moved inside. We quickly followed their idea and moved ourselves inside before our food was attacked by flies as well. Even inside there were giant flies buzzing and the lingering odor of whatever smoke they released to deter them. Now the food, we ordered the cochinita pibil taco and the octopus taco that sounded so delicious on the menu description. Reality was they were dry and bland. A far cry from the most amazing tacos we had during lunch. The salad was fine, but my dinner companion who usually gobbles up all salads left her portion unfinished. Overall I wish we hadn't wasted a meal at this spot and not sure why it's rated so high (def not a 4 star spot). Save yourself the disappointment and only take it in with your eyes passing by. read more

Encanto Cantina - Salad - Seafood Near Me - Tulum, ROO

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Beautiful environment but found that the food was just ok. Drinks were yummy / fruity but not strong (not even sure there was alcohol in them). A bit overpriced compared to others in the area. Better tacos for less down the street. Worth it for the ambiance but other than that just ok- won't return. read more

Encanto Cantina - Drinks (fruity but not strong in the slightest ) needed to order 3 tequila shots - Seafood Near Me - Tulum, ROO

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Such a beautiful restaurant. The setup is great and the service by Christian was excellent as well. I definitely recommend coming here for the great vibes read more

The food is delicious. The service was top notch. The ambiance was nice. The air felt a little stuffy on the patio. We asked to move near a fan and that made a world of a difference. The prices are a bit high but worth it. read more

Absolutely spectacular. Period. We went to this restaurant during our vacation to Tulum and I cannot stress enough that it's absolutely worth the splurge. I ordered the lobster entree and was not disappointed; the entire plate was a culinary delight - the sweet fried plantains complimented the richly seasoned lobster that lay over the creamiest coconut risotto; the entire dish was *chef kiss*. The prices of the food reflect the quality, my lobster and two drinks were about ~$70. The restaurant was clean, our server was attentive and profession and the ambiance was exotic and tropical; I highly recommend Encanto Cantina. read more

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Ambience was cute and intimate. Service was nice, attentive, but a little slow. I only had the dessert here, and it was quite charming, just a little sweet for my palette. Overall I would come here again to relax. read more

Encanto Cantina - Seafood Near Me - Tulum, ROO

Downtown tulum. - came here for drinks/tequila shots only so can't comment on the food. - cute lil back area that's perfect for photo ops. - cocktails were good. - had good selections of tequila as well. read more

The ambiance was amazing however the service ruined it. Our waiter was strung out on drugs, acting very erratic and strange. He would get right up to your face to talk, not aggressive but more flirty, but would get inches from your face and then forget the whole conversation and never bring you your items. The bus boy (waitstaff) was having to do double the work. While we were there, one other party showed up and two ladies. Not busy at all. We asked for our drinks twice (we didn't dare order food at the rate things were going). When it was time to go we asked for our ticket three times from our waiter and eventually had to ask the bus boy. We ended up going to the front to pay and when we did that our waiter finally came up and assisted. The drinks weren't great. We order mezcalita's and I'm pretty sure there was no alcohol in them, all juice. Don't waste your time or money. We gave our tip to the bus boy, he deserved it. The other guy needs to go. read more

Love the energy in this place. Restaurant decor and mood makes it amazing. Food was delicious and great place for photo opportunity. Highly recommend using and bringing mosquito repellent as we got bit up pretty bad there though... read more

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Encanto Cantina was a GREAT place to stop for cocktails after dinner in Tulum's centro. The cocktails were delicious, inventive, and beautiful - and certainly rivaled cocktails I've had in cities across the U.S.! But the best part about Encanto Cantina? Their dedication to creating cocktails using regional and national ingredients and liquors! We tried cocktails made from (and a few shots of) mezcal, sotol, and pox (which I'd never even heard of - it's a liquor made in Chiapas, Mexico). The bartender working the night we were there was one of the best bartenders I've ever seen. He was quick - exceptionally fast, and his cocktails were truly delicious. Encanto Cantina was such a delight. We had a few more drinks than we intended...(one of which was on the house after we made friends with the bartender). It was such a wonderful place. So glad we didn't miss it on our first trip to Tulum! read more

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A tourist trap. The menu is very limited and they have tacos only for lunch. Steak tacos for dinner is the only taco option. Super expensive mixed drinks. The food was fresh but bland. Much better choices around. read more

Beautiful garden, but too expensive and tasteless food. The steak and octopus are not chewed. Not recommend. read more

Encanto Cantina - Seafood Near Me - Tulum, ROO

I really enjoyed doing dinner here a week ago. We had 9 people in our party, including 4 young kids, and we could sit in the back surrounded by palm trees and other jungle plants under a pergola and awesome lighting while the kids ran around. My wife and I got the La Calavera and La Sirena cocktails, both made with pox, a Mayan liquor I had never heard of before -- made from sugar cain and corn, kind of a mix between rum and whiskey. They were fantastic. Later I got the Marca Negra San Martin mezcal, which was incredibly complex and delicious. My exposure to mezcals before this was mostly the smokey mezcals popular in the USA, but this was something else entirely. As for the food, I screwed up and ordered 3 gorditos. Which was way too heavy for what I was actually in the mood for. I should have gotten tacos or one of their entradas. And the service... Yea it was kinda slow. And they didn't really get that we wanted the kids food to come out ASAP so that the kids would chill out and quit being so annoying (like they are when they're hungry). And it was hard to find them when we needed help. But it didn't annoy me that much, because the scene was pretty nice and the cocktails were yummy. Overall I definitely recommend this place as a special experience to enjoy in Tulum. read more

We just flew in and we're starving - was a light rain tonight and perfect to have a mellow nite and some good food - perfect spot so Lucky to have found this gem - we had the fish ceviche, octopus tacos and lots of margaritas! Everything was amazing and the ambiance was as great as the food! read more

Cool spot to grab some cocktails in downtown Tulum. You have to sit in the back area where its open and has nice decor. I didnt order any food but would definitely comeback and try. Had two cocktails here and they were great! read more

Encanto Cantina - Seafood Near Me - Tulum, ROO

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This is a great place to celebrate our friends birthday. We had the best service from Juan and Angel, and whoever cooked our dinner was amazing. The mixed ceviche had lots of shrimp and octopus. The best though was the Seafood plate that we all shared. I've never seen a platter that big, and the crispy octopus was my favorite. I definitely recommend trying Encanto, I promise you will be so happy you did! read more

Not the same place we ate at 5 years ago. The garden setting remains lovely, and drinks were good but the food was disappointing and extraordinarily overpriced for what we got. If you go, the tacos are preferable to the mains plates. read more

This place is really good but not cheap eat. I would definitely spray buy spray before coming though. The bug spray they give doesn't really work haha. And the decor, omg make sure you spend sometimes to take pictures, it's amazing. read more

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The food was so delicious. And it came out pretty quick. Every dish was presented beautifully and service was so great and attentive! Rodrigo was our waiter and he wanted to make sure he got our order right so he grabbed someone who spoke better English (Marco) to confirm our order. I thought that was so respectful! Both really did a great job in serving us. Would recommend 10/10. The heart gradually growing more red as it got darker outside was a nice perk as well. Spend per person 300-500 pesos read more

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The ambience was lovely with lots of plants. However, it took a long time to get sodas and when the food came - items that were supposed to be hot were not and the salad looked limp and unappealing. Additionally, the food was bland, overpriced and didn't come according to order. Plus, they added a 4% commission fee when using a credit card and they tried to tack on an official looking 15% tip. We're happy to tip but we like to decide when and how much to tip. In their defense, they did not charge us for two dishes we sent back. Overall, our group spent $70 on merely mediocre food at Encanto and are bummed about it. read more

Such a quaint setting coupled with great food and wonderful service. Highly recommend!

Bummed this place let me down with the service. Walked in and the bartender told me where I could sit and then I asked for a drink menu. I felt awkward so I got up and went back to the bar to wait for the bartender to be done and I got a "hola?" Kind of in a inconvenienced way. I ordered something and sat down. The young girl who came to help me asked if I got the food menu also I said no just drinks is ok. Then I asked for the food menu a little while later and no one came to ask me what I wanted. She was occupied w some guy outside talking and the guy waiter who kept walking past me didn't ask if I had been helped I finally asked if I could order. I did, food came out eventually and it was ok. I wish the service was better. If you go a few steps further down you'll find a better place w better service. The place and music was very well decorated and good music. Hopefully I just caught the staff on a bad day. read more

Nice vibe, Drinks and food were great. But it was the service by Rodrigo my waiter that made it that much better! He gave me great recommendations and tended to my constant stream of requests! read more

This restaurant was just fine. It's marketed as a nicer, fancier restaurant in the Tulum city area, with tapas that were good but not mind blowing. My favorite item we ordered was probably the queso fundido, but both tacos we got were slightly dry and lukewarm by the time it got to our table. However, it is a cute place to sit and enjoy the ambiance in the outdoor seating area with a small or large group. Live music some days too! read more

First stop when we arrived in Tulum for a quick bite to eat and it was wonderful! We had a couple beers, tuna ceviche and fish chicharron. The tuna ceviche was a bit different than a usual ceviche. It was served with delicious tostones. The the fish chicharron (my favorite) was served with tortillas and Pico de Gallo, but we didn't even use them. The restaurant is so cute and the staff was very friendly. Great experience! read more

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My wife and I sat in the beautiful outdoor seating for dinner. Our waiter was very attentive. We ordered potatoes and fish chicharrones as an appetizer. The chicharrónes were served with fresh, handmade tortillas. I highly recommend them! My main course was a chile relleno stuffed with a mix of seafood. It was absolutely delicious. My wife had the catch of the day with a corn sauce & mashed sweet plantains. I was impressed with the selection of Mexican craft beers. read more

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Great ambience, food, drinks, and employees. Especially the 2 guys working at the front bar Alejo and Carlos. We ordered the espresso martini and carajillo the first time yesterday and it was so good we came back for more today. Alejo was our main bartender and was very friendly and attentive to our needs. We also ordered the grilled octopus and mixed seafood ceviche and they were also very good. We asked for the habanero sauce to good along with our food and it was the best we had so far being here in Tulum. I don't write reviews often but I highly recommend this spot read more

Rodrigo is officially our favorite server in My girlfriend and I came here while on vacation in Tulum and had a wonderful time. The ceviche is delicious and all the cocktails are good especially the carajillo (similar to a martini espresso) read more

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The atmosphere is super cute, had a great vibe! The steak tacos were amazing, if you want fish tacos go to a local spot these were average! The service was descent, there was a large table and a few small tables when we went and it felt like all the attention was given to the large table group. If you go at night it's cute because of the decorative lights, but you can't see your food lol. read more

Not sure what to say. One night we had some takeout of vegetarian ceviche as well as an order of guacamole. Both were dynamite so we decided to come back the following night and were blown away by the deliciousness that the chef put together for us. First let me say that our server Daniel was superb. Honestly he was a big part of our enjoyment that evening. A genuinely good guy and an integral part of the experience at Encanto in my opinion. We have certain food restrictions (no meat no cream) and Daniel was on point with calling get out what had and had not particularly cream in it. He even caught a couple of dishes that slipped through (our mistake) and had the cheese or cream removed or put on the side for us. That is how it is done folks! Daniel is a true professional! The music was awesome. Pink Floyd tastefully played in the background was a more than welcome sonic accompaniment to the delicious meal we had. The guacamole is dynamite here. The chips are fantastic as well. We also tried a variety of vegetarian tacos. All of which were good. But the hibiscus flower tacos really blew my mind. I didn't know what to expect really. But after taking one bite I knew my life had changed forever. I gave my girlfriend a bit and then her life changed forever too. When faced with this type of situation it is best to just go with the flow and do not attempt to resist the this life change. Fried hibiscus flower tacos. Who knew? We ended up immediately ordering another and then at the end of the meal ordered two more for the road. Beyond that we had the corn fish. That was really good although the corn comes in a cream sauce (which came on the side) we didn't need it though because the fish was dynamite on its own. The tuna ceviche is a dish that tastes unlike most traditional ceviche with a more Asian flare to it. It is a fantastic appetizer if you want a bit if a departure from the more traditional Mexican ceviche that you will find around town. Well worth giving a shot to it. At this point I don't even remember what else we ordered because I ordered so much. I can tell you however that there wasn't a disappointment on the table that night. On a subsequent return we did try the fish chicharron and I would probably pass on that next time. It wasn't bad per se but it just didn't have that chicharron crunchiness and ultimately turned onto a kind of fish chicken finger type of dish. Taste was fine but did fall a bit flat for me on the texture especially as time passed. The Agua de maracuya was really phenomenal. I had multiple glasses each time I was there. The second night we went was Friday on which day they have a live band. They do some covers and the lead singer does a great job ranging from. Jack White to Robert Plant to Jim Morrison and more. Great job cool energy and great vibe. The atmosphere in the back patio area is great as well it's basically the real life version of what theme parks try to emulate with a tropical theme. Lush greenery abounds and a romantic or family evening can both be had here. All in all Encanto Cantina earned its 5 star review with great food but additionally what set it apart for me was the service (thanks again Daniel!). Can't wait to get back! read more

Encanto Cantina - Seafood Near Me - Tulum, ROO

Definitely a low-light of hanging out in Tulum. I see what they were going for, but ouch did they miss the mark. Decor and ambiance we're great, it looks really cool in there. Service was slow and forgetful - we got the wrong thing a few times, waited 15-20 min for the check. The food all looked amazing, but tasted like it came from the Olive Garden test kitchen - no spice, no tang, no freshness. The fried hibiscus taco had so much fried hibiscus that it felt like my mouth was full of spiders. Drinks were delicious, but I think maybe they forgot the alcohol? read more

Positives: Awesome vibe. They have a DJ most nights. Negatives: our food had no flavor. The chile shrimp and steak tacos were inedible with a weird tasting white cheese that was hard and cold by the time we got them. Still had chile seeds that burned our mouths. We got the ladies night margaritas, which were just sour sugar water.. they actually had zero tequila. Maybe a small float, if anything. They gave me pork tacos when I asked for the nopales/mushrooms. Poor service all around. read more

The lobster & the fish of the day here were delicious. Super aesthetically pleasing restaurant. Get the Corazon cocktail it changes colors! The staff was super sweet as well. read more

Save your pesos. My boyfriend and I came here last night for a late dinner. Upon arriving we waited at the host stand for several minutes without any staff greeting us. We eventually walked in to ask about getting a table, however we were still not acknowledged. Employees walked by us a total of 4 times without saying anything. While waiting I noticed a stray dog inside the restaurant (next to patrons tables and the bar). Multiple employees passed the dog and did nothing. After about 10 minutes we decided to leave and eat somewhere else. I can only imagine what the service would have been like. Glad we left and took our business elsewhere. read more

Whilst hunting for food, my partner and I walked into this place. Was totally decked out with a Tulum vibe. The menu was extensive and the food was simple but delicious. Only negative was mosquito bites but would come again :) read more

Encanto Cantina - Tacos de Pork; mole with chicken; a Green salad with chicken - Seafood Near Me - Tulum, ROO

Very chill location, great atmosphere for couples with outdoor layout and music. Daniel was a great help in ordering food and wine. Try the Fish of the day wrapped in pepperleaf. The sauce with mashed plantains... AMAZING! read more

In short: don't waste your time and money here. So yes......walked over here from a restaurant with a 2-1 happy hour where drinks were absolutely amazing and you could mix and match your 2 for 1. This place looks great with the outside part and inside bar as well as few tables at the front. Very nicely decorated outside yard/patio. That is what lured us in. 1. 2 for 1 happy hour: waiter had to check if happy hour was still available. It was from 6 to 8 PM for basic margaritas and mojitos. We had to order the same drink and could not mix margarita and mojito. Okie....I guess it's too complicated? We received our mojitos and they were ummm.....water and leaves? With some ice to dilute the warmth of it. Asked to remake it and for the bartender to actually try what he/she is serving. Remade was better but now it tasted like there was sugar added to luke warm mix of water and leaves. 2. Vegetarian dish of chili was a green pepper stuffed with fruits and vegetables. See picture. No further comments on this except that it tasted just like it looked: not good. 3. Pop corn shrimp: was just okay. 4. Randomly someone walks around with a sage ?? burning/smoke coming out of the lamp/device/idk what it was. Burning your eyes out. Interesting touch. 5. The patio/yard: very nice! Wooden tables and benches. Music is electronic/techno mix. If I could sit here and eat food from a food truck I would give it 5 stars. Not coming back. Obviously. Must try! Not! read more

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