I came here as a birthday celebration and although the food was decent , I do need to point out several serious service failures that I am quite surprised on how the staff handled for this service.
For starters, our reservation was moved up 15 minutes, same day. This wasn't a problem for us but I can see how this could have been an issue for others with tight schedules. Especially when they were aware the 4 couples there, 3 were celebrating birthdays and one celebrating an anniversary.
Upon arrival, we were seated at the bar to wait on the chef to finalize preparing for his service. The bartender took several minutes to arrive and began making drinks for others in the main restaurant vs prioritizing the 8 of us waiting on service. By the time we received drinks, I had a few sips before having to carry my coat, purse, and drink up 15+ steep slick steps and finish my drink up at the omakase area. It would have been more appropriate for the staff to take coats upon entrance as well as carry the drinks up for the guests.
Once we were seated, the chef introduced himself and apologized for the fly that has been flying around the area all day that they couldn't catch. This fly was massive (like horse fly size), was landing on food, and at one point of the night, the chef attempted to kill it with a blow torch directed at one of the patrons after landing on a melon that we later were served with our dessert. I didn't see this melon replaced or washed before being served to us.
At no point were we offered to forgo our reservation and book another night, offered a comp, a complimentary drink, or was the service paused to address the horse fly. This was a display of poor management and serious breach of fine-dining protocol and basic food safety norms. I am also stumped that if you ended your previous service early and knew you had a fly problem, why wouldn't you use the extra time to address the fly vs moving your next reservation up 15 min?
Overall it felt like a very light version of sushi Nakazawa, highly focused on the flavor of the fish vs adding additional notes that could distract. Flavors were light and clean. The fresh wasabi (micro-planed during service) was added to almost every piece of nigiri was heavy handed. This starts to give off a "one note" profile after awhile. I appreciate not densely compacting the rice so that the fish is sitting on a pillowy piece of rice but it was too loose and easily fell apart even when gently grasping with fingers. Focusing on not breaking the nigiri before making it to your mouth distracts from the experience. The chef walked us through the origins of everything we ate which was a delightful touch to the experience.
Aside from previously mentioned, the ambiance was lovely. Great lighting. Seating needs to be improved. The chairs felt like they were bought from Amazon: tiny, rickety, constrictive backs that wouldn't allow for larger back ended body types, fabric covering, and lacked comfort.
Toward the end of service, they brought out 2 candles for those celebrating a birthday. Just a candle in a stand, no small sorbet or cupcake. They realized after looking at the assigned seating they left out one person from the birthday celebration (us being the couple they left out). They profusely apologized and gave us a candle which made an uncomfortable scene. Again, no adjustment to the bill or complimentary drink. Would we return? Hard to say. These hiccups in management really distracted from the chef and their art. If improvements were made in these categories, I'd consider a return. read more