We've worked with multiple contractors throughout various projects in multiple houses so we've dealt with many different contractors and companies. EN Builders is by far the worst experience we've had. We wanted to replace a bathtub. They changed the completion date not once, not twice, but 3 times. They decided to not even show up one day. Shawn schedules to get some work done Saturday and we couldn't even get a hold of him. We we were on standby the whole day wondering what is going on so we lost a Saturday for our family to spend time. When he finally answered, he said he doesn't normally work Saturdays. Ok dipshit, YOURE the one who scheduled Saturday so don't give me no excuses about not working Saturdays.
Customer service: typical salesman. Nice upfront to get the job, and then terrible customer service after that.
Work in progress: they don't cover up or mask anything so the dust from all the work gets fuckin everywhere. EVERWHERE. I was afraid my toddler would get some respiratory infection. It doesn't cost much to use plastic and cover things up. This caused all the dust and dirt to get into our dressers, our hallway, our stairway, our other bedrooms, and it's ridiculous. Cover shit up. I'm on my 6th load of laundry right now and will have more to do because they didn't bother just putting something over the dresser.
Final product: bathtub looks ok but they got grout and/or mortar pieces in our tub. Shit dried up and is a pain in the ass to take off without scratching up the brand new tub. So we asked him to take care of it and he tells us to do it. What kind of shit is that? Imagine you get your car fixed and there's over spray on your car, you call the body shop and they just tell you to clean it yourself. That's bullshit.
Areas of grout and caulk has cracked already. The workers used the sink as a table, putting tools and material on it, and ended up scraping off porcelain. They also chipped off a piece of the floor. Their solution? Put some grout on top of it. In other words, Shawn don't give a shit that he damaged our floor and sink. He just says "sorry for the inconvenience."
They need to do a drywall repair as well on the adjacent wall. These fools just put a GLOB of spackle instead of attaching cutouts of drywall. I've never seen such mickeymouse work in my life. And the shit wasn't sanded down flat. It's wavy. Unbelievable.
Terrible customer service and doesn't clean up after themselves. Fuckin terrible. I'd stay away. Shawn is just not worth the headache you'll deal it. Can't believe EN Builder is considered professional, fuckin Mickey mouse fuckin company.
Oh, one more thing, since they didn't cover our toilet, there was debris built up so bad, that cleaning it made no difference. Debris is heavy and not accessible in certain areas so I'm having toilet issues. Gotta replace the toilet valve assembly this weekend. Fuckin asshole. read more