After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

STERLING OPTICAL - Great Customer Service and Eye Wear!!!…read more Visit Date: Saturday, October 26, 2024 I was completely impressed with the morning greeting and enthusiasm of the team members when I entered the building. I instantly felt like I had been doing to Sterling Optical for years and it was first eye exam and new glasses shopping. I wanted t something new exciting and kind of not my usual pick for eyeglasses. Anna and other teams pulled out 4 different pairs of glasses. One being a thick red set. I didn't like the first set but another went girl in the back and brought out another red pair. And oh my gosh they were amazing. The exam process was done by the apprentice - Izzy (sorry if I spelled this wrong). was asked first if it would be acceptable for Izzy to conduct the eye exam process. I said yes. The video technician and ophthalmologist visit also went smoothly. I left this building feeling appreciated as a customer, excited to come back to get my glasses and just the overall human capacity of being KIND. Thank you so much for the first time experience! Some of the team members present at my visit: Anna Alex Apprentice (Izzy)

My experience was very positive in that everyone took their time to explain/answer my questions,…read moregave a thorough exam and helped me through buying new frames since I've had the same pair for 9 years. I would definitely go again!

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.

The very best place to go in Ithaca for all your vision needs. Dr. Wood's office is kind and…read moreattentive, they don't try and fleece you by trying to sell you a lot of stuff, and the eye exam is thorough and precise. Having briefly gone elsewhere to one of the big name doctors, I am back here and will stay here. Simply the best.

Dr Woods is very knowledgeable, warm and funny. I have been going to him since I was very young! He…read moreis a great optometrist!

Dr. Pisacano was so very personable, realistic and collaborative. He thoroughly explained his…read moreanswer to any questions I had and was specifically interested in what I was trying to achieve and what my personal experience had been with my corrective lenses.

From the owner: Thorough exams for visual comfort and eye health. Evaluation of all vision conditions and eye…read morediseases. Fitting all types of contact lenses. We take our time and answer all of your questions.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

Have been trying to call for 2 weeks and they are never open to stop in and just pick up my sons…read morevision prescription.

We have been going to Ithaca Eye Care for several years. My son was having reading issues so the…read morepediatrician recommended he see an eye doctor. He ended up needing glasses and they recommended light/vision therapy for his reading issues. The first parent teacher conference after my son completed his vision therapy, his reading teacher pulled me aside to tell me how great he was doing and how much of an improvement she was seeing. I went to my car and just cried. I can not thank Ithaca Eye Care enough for how much they have helped my son! They are very knowledgeable and treat us like family. I recommend them to everyone!

Earlier this week [I believe Wednesday] I had to make an emergency trip to IECA because I had…read morebroken my glasses in a hot tub accident. Seeing as they were the first ones open, I had picked them solely for that reason. I gathered up my two glasses fragments and off I went. When I arrived, I was confused - they had been open only 45 minutes, but they already had a wait for a repair. Concerned, I went to get a little coffee-and, returned in about 40 minutes, and they still hadn't gotten to my glasses. I was a little surprised, but I chose to wait. The technician [whose name I did not get] picked up my broken glasses after about 10-15 more minutes. Needless to say, the technician was EXCELLENT. Most places near DC where I live would have driven the screw, swiped a cloth at the lenses and called it a day. The technician: drove the screw to repair the glasses, replaced my nose pads, re-adjusted my frames back to how they originally fit, and sealed the screws with nail polish [probably common to others, but unheard of to me]... for NO charge! In fact, she refused my offer for payment, and told me to spread the word. So here I am, spreading it. EXEMPLARY customer service.

I've been a patient of Dr.Levinson's for years now and have been consistently impressed with how…read moreprofessional his staff has been and how nice the offices always are. He has a location in Cazenovia that he uses a couple days a week but I have been frequenting the Syracuse location as of late. They use the latest in eye scanning technology (you can avoid getting traditional dilation if you choose) and check ups are usually quick and painless. Everyone at the office is great at offering an opinion on a choice of frames which is always appreciated. If you're looking for an alternative to a big box chain's optical center then check out Eye care of CNY!

After cataract surgery my eyeglass script needed to be changed. I gave my frames to them to send…read moreout for new script to be installed. They told me approximately 2 weeks. I called after 2 weeks and they we not in. I called a few days later, still not in. they kept telling me they didn't know why they we not in. All I kept getting was NO ANSWERS!! I asked why didn't they call their vendor. 4 weeks later glasses came in I opened the glass case put a soft cloth on them to clean and the frames broke in my hand. I will never go back to these Jokers again. There are many good eye care places in our area, this is not one of them!!

Warm and welcoming ambiance with friendly and competent staff. Dr Ferguson and her all female crew…read morewill take great care of you!!

Thank you for my eye exam & glasses. But, most of all thank you for caring & your help. Everyone…read morehere is so polite and explanatory. This office is so spacious, decorative & clean. I wish i could give more than 5 stars. Thank you so much -CC