After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

Great family run business, expert advice and personal care on a level usually reserved for luxury…read moregoods, and their selection of frames and and products are top quality. Jim and Patricia make choosing your eyewear and getting you a really great prescription fun and easy, and the whole experience has been great for me and my family. I transitioned to no line bifocals (yep I'm falling apart nicely), and Jim educated me on the process as a wearer, what to expect, and really dialed in my prescription to suit my needs. If you want great eyewear in the Syracuse area do yourself a favor and skip the chain stores and see what its like to be an appreciated customer.

Beautiful selection of frames that are not over the top, terrific care. Jim's a peach and knows…read morewhat he's doing.

After cataract surgery my eyeglass script needed to be changed. I gave my frames to them to send…read moreout for new script to be installed. They told me approximately 2 weeks. I called after 2 weeks and they we not in. I called a few days later, still not in. they kept telling me they didn't know why they we not in. All I kept getting was NO ANSWERS!! I asked why didn't they call their vendor. 4 weeks later glasses came in I opened the glass case put a soft cloth on them to clean and the frames broke in my hand. I will never go back to these Jokers again. There are many good eye care places in our area, this is not one of them!!

I went in today to have a regular eye exam. The doctor said my eyes didn't change very much at all…read moreand I said well you know I usually wear my contacts so he looked in my file and said well your contact prescription is pretty much the same. Do you want to order some contacts? I said sure. So I got to the desk to check out and the woman behind the desk said we will bill your insurance company but today you need to pay $59.99 for a contact exam. I told her I did not have a contact exam and she said well you did and you are being charged for it. I said the contact exam is a different exam. I asked her to get the doctor and she refused!!!!! I had only one exam for my regular eyesight. She proceeded to tell me if I order contacts I gotta pay for an exam. I told her I'm not paying for any exam nor do I want any contacts. The doctor is great, but I do not appreciate trying to be ripped off for a charge for a service that I did not receive. I will never go back there again.

Nice folks but extremely long wait times. Three in my household have had appointments in the last…read moreweek or so. Running so behind schedule is just disrespectful of people's time. Ive been coming to this place for awhile because it was convenient for our family. They've recently moved locations, it's no longer convenient and 1.5 hours waiting around in exam rooms is now downright inconvenient. They definitely need to work on the inefficient scheduling. I get in and out of every other dr visit far quicker.

Nicest people I've dealt with in a long time. Professional and truthful. They could have told me I…read moreneeded glasses, Did schedule me for VA hospital cataract surgery.

Very professional and attentive to patient. and yelp needs 85 characters to say the obvious so here…read moreit is

I"ve been a patient of Dr. DeVincentis for 10 years. He is patient, extremely knowledgeable and I…read moream well cared for. I started with advanced glaucoma, but with the treatment I have received, have maintained exactly the same status as when I started. His office runs pretty much on time and all the technicians are well trained.

I went to Malara Eyecare in Liverpool this morning. They checked me in immediately. I don't think I…read morewaited 10 minutes and I was called back by a technician named Jake. He was very knowledgeable and took me through each pretest calmly and thoroughly. I then got to see the doctor after a series of tests on my eyes. I actually saw Dr. Malara today with his assistant, Joshua. I appreciated. Dr. MaLara's candidness with me and suggesting cataract surgery. They also tested my retinas which came out fine. At the end, I met with a technician named Dawn who explained my options for eyewear and gave me my updated prescription. This is, by far, probably the best optometrist and business in the Syracuse area! - Dr. Debbie Anderson

STERLING OPTICAL - Great Customer Service and Eye Wear!!!…read more Visit Date: Saturday, October 26, 2024 I was completely impressed with the morning greeting and enthusiasm of the team members when I entered the building. I instantly felt like I had been doing to Sterling Optical for years and it was first eye exam and new glasses shopping. I wanted t something new exciting and kind of not my usual pick for eyeglasses. Anna and other teams pulled out 4 different pairs of glasses. One being a thick red set. I didn't like the first set but another went girl in the back and brought out another red pair. And oh my gosh they were amazing. The exam process was done by the apprentice - Izzy (sorry if I spelled this wrong). was asked first if it would be acceptable for Izzy to conduct the eye exam process. I said yes. The video technician and ophthalmologist visit also went smoothly. I left this building feeling appreciated as a customer, excited to come back to get my glasses and just the overall human capacity of being KIND. Thank you so much for the first time experience! Some of the team members present at my visit: Anna Alex Apprentice (Izzy)

I've been having a troubling time with this office. The staff are very kind, however there has been…read moremany issues with my orders. My appointment was in November at which time I had ordered Trial Contacts and they said it would be either delivered to them or my home address. All of November and most of December passes. No calls and no deliveries. After Christmas I had called them to follow up and inquire if my contacts had arrived yet since they weren't delivered to my home. The staff said that they were delivered to their office last month (no one notified me of this), but they cannot locate them in the office. They had multiple staff searching in the back with no luck. The staff then said since they lost my contacts that they can order 2 trial contacts to make up for it. I agreed to this gingerly. They said that the contacts will arrive in one week. A week passes and I call them for a follow up, the staff reported that my contacts are on the delivery truck set to be delivered at 9pm and that they will call me the morning after. The morning after no one called. I called their office at 5pm yesterday and the staff reported "We don't have them it usually takes 2 weeks." I told them that the staff yesterday informed me that they were on a delivery truck for last night. The staff then stated "We have different tracking systems and sometimes they're not right." I am also waiting on a pair of glasses, but I had just ordered those last week so I know those take time, but it has been 2 months waiting for trial contacts.

Got an early appointment and they checked me in pretty quickly. Everyone was very helpful with…read morequestions I had. I needed an eye exam and Dr Brackley was wonderful. I was having several issues and she listened carefully, did a thorough exam and was able to figure out and explain and help with all my problems. It took a while, because I had to have my pupils dilated, but I used the time to look for my new glasses.