I keep telling myself, "I have enough; I have enough"... eyewear, that is! But, I gotta tell ya,…read morewith Frameology Optical and Stacey Murphy around, I never win the argument with myself !! Stacey is just an amazing individual with whom to work when purchasing eyewear and her stock is so imaginative that I invariably leave the shop with another wonderful, fun-filled pair of frames. Her stock goes from conservative (not me) to crazy (me) and Stacy's opinion always rings true. I HIGHLY recommend this establishment because not only is the product amazing, but the customer service is prolonged, lasting long after you leave the store with your new purchase. Thank you Stacy and the FO team

I just heard from my aunt and uncle and they are thrilled with the surprise framed picture…read more As a first time customer, I must say your service was amazing. Easy website navigation. Very intuitive and straight forward. Best prices and super fast. Personally, I like the follow-up emails with status. I'll be using your service again!

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

Great family run business, expert advice and personal care on a level usually reserved for luxury…read moregoods, and their selection of frames and and products are top quality. Jim and Patricia make choosing your eyewear and getting you a really great prescription fun and easy, and the whole experience has been great for me and my family. I transitioned to no line bifocals (yep I'm falling apart nicely), and Jim educated me on the process as a wearer, what to expect, and really dialed in my prescription to suit my needs. If you want great eyewear in the Syracuse area do yourself a favor and skip the chain stores and see what its like to be an appreciated customer.

Beautiful selection of frames that are not over the top, terrific care. Jim's a peach and knows…read morewhat he's doing.

I went in today to have a regular eye exam. The doctor said my eyes didn't change very much at all…read moreand I said well you know I usually wear my contacts so he looked in my file and said well your contact prescription is pretty much the same. Do you want to order some contacts? I said sure. So I got to the desk to check out and the woman behind the desk said we will bill your insurance company but today you need to pay $59.99 for a contact exam. I told her I did not have a contact exam and she said well you did and you are being charged for it. I said the contact exam is a different exam. I asked her to get the doctor and she refused!!!!! I had only one exam for my regular eyesight. She proceeded to tell me if I order contacts I gotta pay for an exam. I told her I'm not paying for any exam nor do I want any contacts. The doctor is great, but I do not appreciate trying to be ripped off for a charge for a service that I did not receive. I will never go back there again.

I have been coming here to see Dr Detota since the early 200'0's and I love it here! Doc is great…read moreand quick everyone is friendly and helpful, prices are fair and prescription is always accurate. Not sure if they take new patients but they have two offices. I go to Court St and they are also in Fayetteville.

Nice folks but extremely long wait times. Three in my household have had appointments in the last…read moreweek or so. Running so behind schedule is just disrespectful of people's time. Ive been coming to this place for awhile because it was convenient for our family. They've recently moved locations, it's no longer convenient and 1.5 hours waiting around in exam rooms is now downright inconvenient. They definitely need to work on the inefficient scheduling. I get in and out of every other dr visit far quicker.

Nicest people I've dealt with in a long time. Professional and truthful. They could have told me I…read moreneeded glasses, Did schedule me for VA hospital cataract surgery.

I"ve been a patient of Dr. DeVincentis for 10 years. He is patient, extremely knowledgeable and I…read moream well cared for. I started with advanced glaucoma, but with the treatment I have received, have maintained exactly the same status as when I started. His office runs pretty much on time and all the technicians are well trained.

My wife had her 1st Appointment today and all I can say is THANK YOU for her wonderful experience…read more I would like to personally thank Shelly, Haley and Dr. miller for the Exceptional Care they provided. The level of Professionalism and Kindness was off the charts. We both have had several eye exams over the years and this was absolutely the best experience. Thank you and we'll see you in 6 months. Sincerely, Scott & Jackie

STERLING OPTICAL - Great Customer Service and Eye Wear!!!…read more Visit Date: Saturday, October 26, 2024 I was completely impressed with the morning greeting and enthusiasm of the team members when I entered the building. I instantly felt like I had been doing to Sterling Optical for years and it was first eye exam and new glasses shopping. I wanted t something new exciting and kind of not my usual pick for eyeglasses. Anna and other teams pulled out 4 different pairs of glasses. One being a thick red set. I didn't like the first set but another went girl in the back and brought out another red pair. And oh my gosh they were amazing. The exam process was done by the apprentice - Izzy (sorry if I spelled this wrong). was asked first if it would be acceptable for Izzy to conduct the eye exam process. I said yes. The video technician and ophthalmologist visit also went smoothly. I left this building feeling appreciated as a customer, excited to come back to get my glasses and just the overall human capacity of being KIND. Thank you so much for the first time experience! Some of the team members present at my visit: Anna Alex Apprentice (Izzy)

My experience was very positive in that everyone took their time to explain/answer my questions,…read moregave a thorough exam and helped me through buying new frames since I've had the same pair for 9 years. I would definitely go again!

I've been having a troubling time with this office. The staff are very kind, however there has been…read moremany issues with my orders. My appointment was in November at which time I had ordered Trial Contacts and they said it would be either delivered to them or my home address. All of November and most of December passes. No calls and no deliveries. After Christmas I had called them to follow up and inquire if my contacts had arrived yet since they weren't delivered to my home. The staff said that they were delivered to their office last month (no one notified me of this), but they cannot locate them in the office. They had multiple staff searching in the back with no luck. The staff then said since they lost my contacts that they can order 2 trial contacts to make up for it. I agreed to this gingerly. They said that the contacts will arrive in one week. A week passes and I call them for a follow up, the staff reported that my contacts are on the delivery truck set to be delivered at 9pm and that they will call me the morning after. The morning after no one called. I called their office at 5pm yesterday and the staff reported "We don't have them it usually takes 2 weeks." I told them that the staff yesterday informed me that they were on a delivery truck for last night. The staff then stated "We have different tracking systems and sometimes they're not right." I am also waiting on a pair of glasses, but I had just ordered those last week so I know those take time, but it has been 2 months waiting for trial contacts.

Got an early appointment and they checked me in pretty quickly. Everyone was very helpful with…read morequestions I had. I needed an eye exam and Dr Brackley was wonderful. I was having several issues and she listened carefully, did a thorough exam and was able to figure out and explain and help with all my problems. It took a while, because I had to have my pupils dilated, but I used the time to look for my new glasses.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.