I went to Malara Eyecare in Liverpool this morning. They checked me in immediately. I don't think I…read morewaited 10 minutes and I was called back by a technician named Jake. He was very knowledgeable and took me through each pretest calmly and thoroughly. I then got to see the doctor after a series of tests on my eyes. I actually saw Dr. Malara today with his assistant, Joshua. I appreciated. Dr. MaLara's candidness with me and suggesting cataract surgery. They also tested my retinas which came out fine. At the end, I met with a technician named Dawn who explained my options for eyewear and gave me my updated prescription. This is, by far, probably the best optometrist and business in the Syracuse area! - Dr. Debbie Anderson

STERLING OPTICAL - Great Customer Service and Eye Wear!!!…read more Visit Date: Saturday, October 26, 2024 I was completely impressed with the morning greeting and enthusiasm of the team members when I entered the building. I instantly felt like I had been doing to Sterling Optical for years and it was first eye exam and new glasses shopping. I wanted t something new exciting and kind of not my usual pick for eyeglasses. Anna and other teams pulled out 4 different pairs of glasses. One being a thick red set. I didn't like the first set but another went girl in the back and brought out another red pair. And oh my gosh they were amazing. The exam process was done by the apprentice - Izzy (sorry if I spelled this wrong). was asked first if it would be acceptable for Izzy to conduct the eye exam process. I said yes. The video technician and ophthalmologist visit also went smoothly. I left this building feeling appreciated as a customer, excited to come back to get my glasses and just the overall human capacity of being KIND. Thank you so much for the first time experience! Some of the team members present at my visit: Anna Alex Apprentice (Izzy)

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

Worst service ever!! Waiting for trial contacts for 4 months. They keep saying they will check…read moreinto it, but no resolution to the problem.....Never going back!!

They have a voice menu when you call that won't allow me to adjust an appointment because it…read moredoesn't understand the spelling of my name. And you can't speak to one of those- um what do ya call them? humans or something? My wife and I have been customers for years but this finally was the straw that broke the camels back. Companies don't care about customers anymore. Stan T Cato, NY

Great experience excited new glasses i will buy again from you ! Nice girl I have! I,m very happy…read morewith you!

I ordered glasses I hated after getting them they look nothing like I picked. I had rudeness when…read moreasking about returning them was told takes weeks to get back money ! I need my glasses this was was done March 13 here we are April 22 and I can't order my new glasses unacceptable!!

Dr. Safran is incredible!! Great eye care and he did my cataract surgery and even followed up with…read morea call to see how I was doing. I highly recommend

great staff, friendly environment; and Dr. Malara is great. My family and I have been coming here…read morefor years.

My Mother is 87 years old and needed new glasses. She has had several procedures on her eyes, but…read morewasn't able to get a prescription she could see well with. The Malara team was amazing and treated her with special care and understanding. They helped her find a frame, and the exam was so complete. They explained every step and the issues they found. She and I would recommend them highly.

this is the second time I have felt very uncomfortable with Dr. Safran. Two years ago, when he came…read morein the exam room to check my eyes after they were dilated, we chatted for awhile, and then he sat down next to me and pressed his right leg up against mine for about a minute. I didn't say anything or move my leg away but it was noticeable and I didn't like it. So today, as I waited for him to examine my eyes, I sent up a prayer that he wouldn't put his leg against mine again but when I asked him where he went on vacation, he rested his hand on my leg for awhile. What is wrong with him? I am going to find a new eye doctor.

After cataract surgery my eyeglass script needed to be changed. I gave my frames to them to send…read moreout for new script to be installed. They told me approximately 2 weeks. I called after 2 weeks and they we not in. I called a few days later, still not in. they kept telling me they didn't know why they we not in. All I kept getting was NO ANSWERS!! I asked why didn't they call their vendor. 4 weeks later glasses came in I opened the glass case put a soft cloth on them to clean and the frames broke in my hand. I will never go back to these Jokers again. There are many good eye care places in our area, this is not one of them!!

I went in today to have a regular eye exam. The doctor said my eyes didn't change very much at all…read moreand I said well you know I usually wear my contacts so he looked in my file and said well your contact prescription is pretty much the same. Do you want to order some contacts? I said sure. So I got to the desk to check out and the woman behind the desk said we will bill your insurance company but today you need to pay $59.99 for a contact exam. I told her I did not have a contact exam and she said well you did and you are being charged for it. I said the contact exam is a different exam. I asked her to get the doctor and she refused!!!!! I had only one exam for my regular eyesight. She proceeded to tell me if I order contacts I gotta pay for an exam. I told her I'm not paying for any exam nor do I want any contacts. The doctor is great, but I do not appreciate trying to be ripped off for a charge for a service that I did not receive. I will never go back there again.

I just had my eye exam and once again left angry. You go in and be seen for 2 min by a dr on video…read morewhich I guess is fine but then upon checkout the billing price is changed again for the 3rd time. One price when I called, one price when I got there and one price when I was done. I won't go here again.

Do not go here! Gave me eye infection! There is no doctor in house, was a three hour wait after my…read moreappointment time to see a doctor through an online meeting. Equipment was not properly sanitized and I woke up the next day with a nasty eye infection! Do not come here expecting professional service. Go see a real doctor!