I keep telling myself, "I have enough; I have enough"... eyewear, that is! But, I gotta tell ya,…read morewith Frameology Optical and Stacey Murphy around, I never win the argument with myself !! Stacey is just an amazing individual with whom to work when purchasing eyewear and her stock is so imaginative that I invariably leave the shop with another wonderful, fun-filled pair of frames. Her stock goes from conservative (not me) to crazy (me) and Stacy's opinion always rings true. I HIGHLY recommend this establishment because not only is the product amazing, but the customer service is prolonged, lasting long after you leave the store with your new purchase. Thank you Stacy and the FO team

Great selection, friendly service and very knowledgeable. No more Lenscrafter for me. They have a…read morewide selection of mostly European style glasses. I'm not going to say they are inexpensive, but you get what you pay for.

I"ve been a patient of Dr. DeVincentis for 10 years. He is patient, extremely knowledgeable and I…read moream well cared for. I started with advanced glaucoma, but with the treatment I have received, have maintained exactly the same status as when I started. His office runs pretty much on time and all the technicians are well trained.

My wife had her 1st Appointment today and all I can say is THANK YOU for her wonderful experience…read more I would like to personally thank Shelly, Haley and Dr. miller for the Exceptional Care they provided. The level of Professionalism and Kindness was off the charts. We both have had several eye exams over the years and this was absolutely the best experience. Thank you and we'll see you in 6 months. Sincerely, Scott & Jackie

Nice folks but extremely long wait times. Three in my household have had appointments in the last…read moreweek or so. Running so behind schedule is just disrespectful of people's time. Ive been coming to this place for awhile because it was convenient for our family. They've recently moved locations, it's no longer convenient and 1.5 hours waiting around in exam rooms is now downright inconvenient. They definitely need to work on the inefficient scheduling. I get in and out of every other dr visit far quicker.

Nicest people I've dealt with in a long time. Professional and truthful. They could have told me I…read moreneeded glasses, Did schedule me for VA hospital cataract surgery.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

Clay Americas best very disappointing! I ordered new glasses and hated them so I was told yes 30…read moredays to return. The only thing is any extra cost is on me even tho the glasses are covered with new ones but I was told since insurance already paid if I return I would need to wait a year ! Are you kidding it took over week to come in my old ones broke multiple times . Well I think they should honor 30 days regardless if you're glasses are with in price of insurance coverage they should cover it. I think I might just return them go somewhere else and never go back again. Although I like the lenses .

Just some long-winded info on my first (and most likely only) experience with this company…read more.. Booked an eye and contacts exam online then went to the store during the scheduled exam time. At the front desk, I had to clarify to the clerk who misspoke that I booked the exam for both glasses and contacts and not just glasses (no biggie). Did the exam, began checking out only to realize because the bill was so low that they never did the contacts exam (I for some reason thought they did). Spoke to a clerk before being cashed out that I wanted both. Clerk said the eye doctor only saw me for glasses. I said I originally scheduled both. I asked if I could get the contacts exam finished that day. They said I would need to book another appointment (wtf). I opted not to reschedule. Mostly out of spite. A week later I picked up my new prescription glasses. When I got home I realized one lens was plastic. Spoilers: I've had no vision in one eye since birth and have been wearing glasses for most of my life. I've had well over 10 pairs of glasses in that time and have never had different prescriptions in each of the frames. Having one plastic lens is much more noticeable on your face and draws attention to differences in the eyes (something I'm incredibly shy about to begin with since my bad eye can be lazy at times - it's something I try to minimize on a daily basis when people look at me). So not only did I not ask for a plastic lens, I was never informed that it would be the default option. Not a *huge* deal but an inconvenience and sort of odd based on personal experience. A few days later I went back to the store to see if I could get an identical lens to replace the plastic. They insisted the plastic is what I needed. The clerk needed to consult with the doctor twice about the change I was asking for. They finally said ok (again, first time this has ever happened to me - wtf). A week later I picked up my "new new" glasses only to realize when I got home again that the lenses don't quite match. They replaced the plastic lens with a slightly weaker prescription than the regular lens. Again: I was never informed about this, I never asked for it, and even specified the time prior that "I'd like the identical prescription in both lenses". (my exact wording). Wearing identical lenses is basically how I've been wearing glasses since forever (wtf). Also if you want a print out of your prescription, they do not provide this at your exam. You need to request it (wtf). Also I still have no idea what weaker prescription lens is over my bad eye as the print out still indicates "plastic" (wtf). Also the doctor needs to be in the office to sign for the print out if you request one. They leave the office at the end of the day if there are no booked appointments - usually about an hour before closing (wtf). Oh they're closed on Sundays. That's technically Google's fault that I tried stopping in that day, but still (wtf). The staff was generally cordial and approachable for the 479 times I went in here over a two week span, but the lack of coordination from just wanting a simple eye and contacts exam that came along the way was just not worth the hoops to jump through from a customer's standpoint - especially for someone who has impaired vision, has had dozens of eye exams in their lifetime, and wants to know every detail of what's going over their eye(s). I didn't even get what I initially set out for and generally don't care to have it resolved by this place.

doctor is great good personalty good place to go for glasses and getting your eyes checked the…read morebest, just because doctor has good persenalty Richard

Initial appointment - no doctor available and had to reschedule. 2nd appointment - eye exam was…read morenever clear, I went to another doctor at a different facility the next day. Completely different script was given. I will not return to Empire. It would have cost me almost $300. Out of pocket, but I was not confident in the exam at Empire. Doctor needs to clean up his appearance with a clean jacket, shoes and grooming of hair. Maybe it was just an off day, but my exam was not good.

I want to preface this rating with the fact that this was the ONLY place that had an eye exam…read moreappointment available in the next 2 weeks, which I was PUMPED about. I have a wedding Saturday and have never had contacts before. I called approximately 8 different Walmarts and America's Best locations to make an appointment. There were no available appointments. At the last minute I checked Empire Visionworks and was able to book the appointment online (which was so easy). When I arrived, they got me checked in right away even though there were a lot of people waiting. The eye exam was less than 5 minutes and checked me out in less than 5 minutes. Although I wasn't looking for glasses, they have a lot of options - and CUTE ones!! The only reason why I gave them a 4/5 is because they didn't have my contacts in stock to give me a sample, but experience and staff was 5/5!!

I have gone here for over 40 years. Good care, trustworthy. That should say it all. They also…read morehave a location downtown Syracuse.

I've been using LensCrafters for years now to try out and order new frames and lenses. The staff…read morehere at this location (former Shoppingtown Mall store) is outstanding and the new location is very nice. Selection is quite vast as you'd expect from a large eyewear chain like LensCrafters. They are patient with you while you try on a large pile of frames, and add them to an area where they will be sanitized before going back on the shelf. Everyone I dealt with on my last visit to get new glasses and sunglasses was friendly and professional. The gentleman who helped order my lenses and fit me for them was awesome and one of the reasons I continue to use them. I did have to wait about 20 minutes to pick up my new frames when they came in, but it's to be expected when the store is busy and people are getting personalized service. All in all, I've found no reason to switch from LensCrafters in Dewitt after al these years. they continue to do a great job and offer a great selection.

The woman was so rude to my small son, my wife and me. I don't know her name because I couldn't…read morestick around and let someone be dismissive toward my family. She would not even look at my insurance card claiming she knew they didn't take my insurance. My insurance page specifically says I'm covered at LensCrafters. I never leave reviews for anything but I think everyone should know the level of customer service they have. I will never be back and I will consistently tell everyone who needs glasses to steer clear of all LensCrafters.