In September, 2025, I went in for my annual eye exam. Was prescribed a new contact lens…read moreprescription. At the moment, it seemed ok. Within a few days I realized they weren't quite right and I was struggling to correctly see in my distance vision. It turns out that my strength was decreased. While the delay in notifying them was my own doing, within a couple of weeks I did finally reach out and notified the of the issue. They "ordered" me new trial lenses. Those new trials took 1 month to come in. I get them and again because they matched both eyes at the lower script, they still are not right. I again notified them and have yet to receive the corrected strength. It's been over another month and we are now into the month of February 2026. I call there and leave messages and never get calls back. Their office hours are not convenient when they are not in the office half of the time. Their lunch break is not covered by other staff so convenience for my scheduled lunch hour never works. The Doctors are only in the office 2 days out of 5 because he has another office location in Watertown. Recently, my husband also went there in December for his annual basic eye exam - nothing special - they billed my health insurance instead of my vision insurance for unknown reasons for his exam and part of exam was not covered as it's not a covered health insurance benefit, yet if they would have simply billed it to the correct insurance company it would have been covered 100%. Now they are looking to me to shell out more money for something they misbilled. When I call and leave messages no one ever calls back. I'd think twice before going here. I plan to move my family to an eye doctor office who actually takes the time to care for their patients needs.

The experience for my son and I was great but it has 2 months or more waiting to get my sons…read moreglasses!!° I have called twice about them and still don't know why it is taking so long!!!! We have never waited this long for our glasses to come in !!!

I have never felt the need to write or post a review of anything before, but today I felt compelled…read moreto share my experience at Harbor Eye...the office itself is clean and modern, and the staff at the desk were kind and friendly. The doctor that I saw was Dr. Ford, and he was really kind, personable and patient. He took his time talking with me, explaining my test results and asking me questions that no other eye doctor has ever taken the time to ask. He understood my concerns about the cost of contacts, and took that into consideration when giving me a free pair to try out over the next week. He told me to call the office back to tell him if I liked them and wanted to order a full set or try something else. He even offered to help me with a rebate to make the contacts more affordable. I plan to continue seeing this doctor, and would highly recommend this office to anyone

Madonna R. Oswego, NY…read more Please post this time. 5.0 star rating 8/22/2022 Harbor Eye Associates in Oswego, NY is excellent. As a New Patient several months ago,I was treated with respect and with the best care any new patient could ask for. I saw Dr. James Forte. He is excellent and does not rush you during your exam. It is a very friendly office with "all the staff" caring about your well being. My exam was explained to me and any testing was discussed before doing any of them. As a New Patient it entails more than just a "simple eye exam" Being a new patient they need a baseline to your eye health incase there is a concern found.

I want to thank Joe for immediately stepping in to help with an issue I had that caused my pair of…read moresunglasses to be slightly crooked. All I did was walk in and he was seriously one of the best people/employee I have seen serve me. Thank you Joe and Frameologly Optical!

I keep telling myself, "I have enough; I have enough"... eyewear, that is! But, I gotta tell ya,…read morewith Frameology Optical and Stacey Murphy around, I never win the argument with myself !! Stacey is just an amazing individual with whom to work when purchasing eyewear and her stock is so imaginative that I invariably leave the shop with another wonderful, fun-filled pair of frames. Her stock goes from conservative (not me) to crazy (me) and Stacy's opinion always rings true. I HIGHLY recommend this establishment because not only is the product amazing, but the customer service is prolonged, lasting long after you leave the store with your new purchase. Thank you Stacy and the FO team

Great family run business, expert advice and personal care on a level usually reserved for luxury…read moregoods, and their selection of frames and and products are top quality. Jim and Patricia make choosing your eyewear and getting you a really great prescription fun and easy, and the whole experience has been great for me and my family. I transitioned to no line bifocals (yep I'm falling apart nicely), and Jim educated me on the process as a wearer, what to expect, and really dialed in my prescription to suit my needs. If you want great eyewear in the Syracuse area do yourself a favor and skip the chain stores and see what its like to be an appreciated customer.

Beautiful selection of frames that are not over the top, terrific care. Jim's a peach and knows…read morewhat he's doing.

Wonderful people and great skilled careful service. Would happily return. Very highly recommend.read more

Rushed me on the phone with questions, couldn't help me. Called a different Visionworks, they…read moreanswered all my questions; and helped me.

Nice folks but extremely long wait times. Three in my household have had appointments in the last…read moreweek or so. Running so behind schedule is just disrespectful of people's time. Ive been coming to this place for awhile because it was convenient for our family. They've recently moved locations, it's no longer convenient and 1.5 hours waiting around in exam rooms is now downright inconvenient. They definitely need to work on the inefficient scheduling. I get in and out of every other dr visit far quicker.

Nicest people I've dealt with in a long time. Professional and truthful. They could have told me I…read moreneeded glasses, Did schedule me for VA hospital cataract surgery.