Avoid, at all costs. careless install caused damage to pool, Clayton will NOT accept responsibility…read moreand is unable to repair. what should have been a month job turned into six month plus headache (still going).

Highly recommend. Clayton and the guys at Tri City are the best. I had a big remodel of my backyard…read morethat involved several contractors. Part of the project was a pool rebuild including all new piping, coping, equipment and liner. Clayton did a great job and he was very easy to work with. He was very flexible working with everyone's schedules. He cares about the quality of his work and it shows. He cares about customer satisfaction and wanted to be sure I was happy every step of the way. He was reasonably priced and did quality work I am very happy with the outcome and can't recommend them enough!!

Guy has been helpful the 2-3 times I've been in the past month. Very easy to do business with.read more

First, why try to trick loyal customers of Done Right Pools to come to your store by playing off…read moretheir name? Name is petty, service is worse, pool and chemical experience is non-existent. Save yourself a trip and go to the professionals next door...

this my 1st season with Aquatica Pools - Opening- Service Work-Closing…read moreCame when scheduled-Listened to what I wanted and did quality work. 3 calls 3 visits. did it right the first time for all 3 calls. I already scheduled my Spring Opening! First time I had this High quality of work in a long time! thank you joe!

The last thing I want to do is leave a negative review for a local business, but I feel it's…read moreimportant to share my experience so others are aware. Aquatica was scheduled to close my pool a week ago but never showed and did not communicate with me until several days later (I've since learned that they have a reputation for this). They eventually rescheduled over a week later and attempted to charge an additional $50 because the water level was not low enough. I explained that the water had been at the proper level the previous week, but had risen due to heavy rains. I agreed to pay the fee, but also let them know I would be discontinuing my service. I came home later in the day and discovered that they left the job unfinished, with my pool cover off and all my accessories left scattered on the patio. I've called and texted several times, but they will not respond.

I have used whips for the last 7 years. They are reliable and know what they're doing. They open it…read morebefore memorial day for us, and then close it right after Labor Day. In between they clean it once a week and all we have to do is go out and enjoy! Honestly, it has been such a relief to have them take care of our pool. Why this business would get anything less than five stars is beyond us!!

terrible customer service, tells you one thing then leaves you hanging. workers are awful! Service…read moreis awful! Do not hire them, go with a real pool company.

About 9 months ago I bought a Saratoga Spa (Adelphi model) from them mainly because it was one of…read moretwo tubs that would fit our spot well. I've forgotten her name, but the sales person was very nice. She was helpful, but not at all pushy. Excellent communication during delivery and they came when they were supposed to and took time setting it up the way we wanted it - 4 stars for that. When we used it, the jets tended to pulsate with more or less power. After a few phone calls with Jonathon (sp?), who was very patient and always returned my calls, they came out and tried a fix that helped but didn't completely alleviate the problem. Then Jim offered to either bring in the hot tub to fix it, give me a brand new one at no cost, or try one other fix. Definitely 5 stats for that. I opted for the fix, which worked and haver been enjoying the spa ever since. When the technician was here (forgot his name), he mentioned how much he enjoyed working there and how happy he was with the management, which is always nice to hear. Very happy we happened upon this place.

what a terrible experience at 70 years old, they sell you a pool then hand it off to a…read moresubcontractor that's whenever things went wrong, I was told it was against their insurance to put the ladder in the water. They didn't tell me he wouldn't even unboxed it days later. I'm still trying to put it together. He got all done. The pumpywas below grade. and it poured out the next day the water was up to the top of the pump and over the top of the chlorinator I called and complained. They said they have the guy come back out and he did brought it up to ground level after he left. I noticed the backwash nozzle was only few feet from the house, which is totally wrong at one point Jim from a frame told me I should've paid attention. It wasn't my job to pay attention. I could go on and on, but If I could've, I would've had take the whole thing back and start fresh with somebody else

It's been years since I've had a pool. Someone recommended Park Pools for water testing and…read moresupport. They told me the wife (owner) is excellent. Well, I learned she's retired. They have recommended chemicals and quantities that have me pool so out I've had to resort to draining half way and refilling to get close. Do not go here. I've found a responsible place for my needs now. Such a shame, because it seems that this was once a very successful company with a following.

Hard to get ahold of. They are also unapologetic when they are clearly wrong. They just say how…read morebusy they are and we are all supposed to be OK with them being busy even if that means we don't hear back. Overall, not bad since it's the only option, but if another one opened up around the corner, I think they'd be hard pressed to stay open.

After receiving quotes from a handful of businesses in the area, we decided to hire MC Pools to…read morebuild our inground pool. Before we signed a contract or put down a deposit, Carl was patient and more than willing to answer our many, many questions and walk us through the process and options. He did a drawing of what we thought we wanted and when we wanted to make a few changes he quickly did it with no problem. Carl is very knowledgeable about not only what works best but also what looks best. We put a lot of trust in him as this is our first project of this kind and we're so glad we did. We never felt rushed or pressured or that we were being an inconvenience with our questions or changes. He is also very responsive, he never left us hanging, waiting for a response when we contacted him. One of the great things about MC Pools over other builders we contacted is that they have the ability to build the pool you want so you're not forced to pick something from a catalog. You can create a custom build like we did. Another positive, in my book, is that Carl includes (pretty much) everything in the quote, giving you the full picture of what the final cost will be. Other companies give quotes but don't add the other necessary items/services such as electrical, hauling away fill, etc so you think you're paying less but end up getting hit with costs you hadn't known about until later on. Carl adds all that in up front. Plus he included some things that other companies don't such as 2 lights for the pool, 2 skimmers, a safety cover and an upgraded handrail. *One huge bonus for us was the discount they offer for first responders (my husband is a volunteer firefighter).* The build itself was smooth and followed the timeline we were promised. When Carl came for his final walk-through to make sure we were happy I could not come up with a single thing I wasn't thrilled with (that's never happened to me before ). Every detail is perfect and our pool is gorgeous, we couldn't be happier. Details about the pool: it is 16 x 37 (with the bump outs). We added a bench seat to the bump out in the deep end (see picture) and we are SO glad we did, everyone loves it. It's a place to hang out while in the deep end and such a great feature. The kids especially love it because they can swim across and have somewhere to "land". It also doubles as a step to get out of the pool. We wanted a larger shallow end since we know that's where a lot of people hang out so we adopted for an extended shallow end (16 1/2 feet). The chlorine is salt water and we chose to have a cartridge filter and added a gas heater. The coping and concrete are stamped and dyed. Another detail worth mentioning, the contractors that MC Pools works with are top notch. The concrete company, Capital Concrete of Albany, went above and beyond to give us exactly what we wanted and helped us design and choose options when we asked for input without being pushy. They worked through the weekend to help get our project finished as soon as possible. The electrical company was also top notch. (I can't recall the name but I'll add it when I figure it out). We are SO glad we chose MC Pools for this large project, we couldn't be happier! Thank you, Carl!

From beginning to end. Professional and kind. Installed all new equipment for our above ground…read morepool. Definitely a 5 star business

I have used Pro Dive Pools to service my pool since 2022 when I moved to NY. I am very happy with…read morethe service they provide. The office manager is very responsive and helpful. If I leave a message, I get a call back shortly thereafter. The team has opened and closed my pool a few times and have done a great job at a reasonable price. They don't just come and go. Jeff, the lead always takes time to discuss the pool with me, share information and help me be self-sufficient. Highly recommend them.