We contacted this company to insulate our garage. 2 men showed up at our home, after the job was complete we tried to give them a check for the amount due. Job was done & completed on 11/22. They informed my husband there were no notes on their work order to pick up payment and REFUSED to take our check. The day after Thanksgiving we received a certified letter from this company with the very first invoice for the work. The letter from Empire Insulation, was a California Preliminary Notice notifying us of a lien they could put on the property. REALLY? This is how this company bills their customers? I understand the why's behind this action, what I don't get is why your men REFUSED payment. I mean I'm sure this action cost this company a couple of hundred dollars from fee's and administrative costs. Plus I would never use them or anyone else who uses this as their normal billing practice. What a legal mess this is going to be. I have no trust now. Wouldn't it of been easier to just have your employees take payment at the time the job was completed? Also one of the men turned our hot water heater to pilot, we assume they did this for safety reasons. Thank goodness my husband give the hot water heater a look, and found that the control had been changed, cause I would be going after this company for my plumber bill. Just one more thing to check before you allow any company to enter your home to do business. "Ask what their billing policy is." Unacceptable read more