Donald came out to check on my condenser fan. He did a great job at diagnosing the issue. Christy also called me back quickly when they had a cancellation to fit me in their schedule. She was very kind and helpful. They've worked on my AC unit in the past year and did a great job. I really appreciate the work they did and I'm looking forward to having my condenser fan working again. My home warranty utilized them and I'm glad they did. Tip: Things get busy, so if you're using a home warranty service, stay proactive in calling your home warranty or the business they're using for the job. Sometimes both parties get busy and don't reach out to you right away. Be kind and understand we're all human. read more

Joseph came out to my house did the measuring for a patio covers and supposedly give me an estimate the next day he said. We waited two days and still no estimate. Call them within the same week and they said we being complicated. I had no idea what they were talking about. Very unprofessional making your potential customers waiting like that. There are plenty of fish in the sea and they not the only ones can do the work. Looking for a company that respects your time. read more

This company is absolutely amazing. The people that work in the office are so kind and helpful. There technician Jordan is so knowledgeable, he sat down with me and explained things to me to help me understand what was going on with my furnace. They also have beautiful patio covers. I would recommend Decker Brothers to anyone!! read more

Couldn't recommend this company more. Quick and customized work, fair prices and they are responsive.

Tried to work with this company on a warranty AC unit but they gave up on dealing with me and warranty distributors. Customer Service was terrible! read more

Best service I have ever received. On time and on budget. They were half the price and did twice the work of the other five comparable bids I collected. I recommend them to anyone there is nobody better! R. Simoneau read more

It's the right place . That's not my name of course. It's been around 7 years since I had it installed . Had multiple calls to you guys and you guys came out multiple times and could not figure it out read more

Furnace went out on Tuesday. Called my warranty company who referred the job to DECKER BROTHERS CONSTRUCTION to call my tenant to schedule a time. THEY NEVER CALLED and NEVER CONTACTED me OR my tenant. After a day and a half, I called them directly and they said the soonest they could come out was Monday. TOTAL WASTE OF TIME and my tenant was mangled by a someone's Pit Bull on the job and spend 16 hours in surgery. DO BETTER DECKER BROTHERS. read more

I just want to Thank John Decker and his hard-working guys for coming out and moving my air conditioner. They did a fantastic job very polite Their service was amazing. I would recommend them to anyone. Thank you for all you guys do and for all your hard work. read more

Decker Brothers did a wonderful job renovating our backyard for a very good price. They cleared all the dying plants and trees and laid an irrigation system, extended patio, and beautiful lawn with flower/rock bed. The only problem we've had is some discoloration in the cement that is yet to be resolved. read more

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If I could give Zero stars I would. It has been sense July 22nd and I have been waiting to receive service today is August 27th. The vendor has not been in touch with me for updates and follow ups until Wednesday to let me know they got to part. I still have not had my Air conditioning taken care of and today they called to cancel because a tech did not show up. It's going to be another extremely hot weekend not to mention I called off work to have them come. If you have a Elder family member or pet at home or live where temperatures are 99 and over I would not recommend this place especially if it's an urgent need. I feel like I have been extremely patient and understanding with Decker Brothers I don't recommend using them in the future for other clients needs ever. This has been the the worst service I have received in a while.I am very disappointed with the lack of communication and commitment. read more

Requested a service repair the company provided quick response and scheduled a date. Jordon and Bryan did a great job fixing the unit in a timely manner! And were very knowledgeable. read more

Decker Brothers installed our patio cover a few years back with all the winter storms we had a few leaks. Kennedy in the office promptly set us up with a service call once the rains stopped. Ron and his team came out and took care of the leaks. What a wonderful crew, Ron and his guys were professional and very down to earth and listened to our concerns. We also have our HVAC service with them, Jordan has been handling our HVAC service from the start he is absolutely wonderful! I would highly recommend Decker Brothers for your HVAC needs and why not get a new patio cover. Thank you for your wonderful technicians. read more

Extremely concerned. Used Decker 2 years ago to replace my entire AC (through home warranty). However, less than 2 years later, we had the same issues and my home warranty was no longer in place (no renewal offered). I called Decker to have them come out and the techs then told me the entire unit needs to be replaced again. When I asked for specifics, they said the unit was making a "loud noise," and that the "amps were too high," but that "everything is under warranty, so I won't have to pay a thing." Three weeks later, no updates. I called the office and got the run around, "I will need to talk to so and so and call you back." I believe one person did finally call back to say they were still waiting on the parts. I then get an email with a full replacement quote for $4/5K. Nothing about a warranty and no details on what the techs did to test the unit - just that a "full replacement was needed." I then called to follow up, since I was told "everything was under warranty." I was then advised only parts were under warranty and the front office wasn't told about the warranty . I then received another quote for $2K for labor. I called back to inquire about my prior warranty and that they installed the prior unit and that it didn't seem right that I had to pay another $2K for an issue that supposedly was resolved when the entire unit was recently replaced (and that new units are supposed to last 10-15 years...). They said they would call the manufacturer to see if they could cover some labor costs and would also send "their expert" out to try to further diagnose. The next morning the "specialist" comes out. He was only there for a minute before getting back in his car. I immediately called him as it appeared he was leaving and inquired if he was going to run any tests? He said he wasn't there to run any tests and was only there to grab something for the replacement. I then explained what the office said about having him come out to run more tests. He said this was not in his notes and that he would need to call the office. He then came back and supposedly ran some more tests, although I'm very skeptical this was done given the process I witnessed when I got a second quote. Also, we accidentally conveyed to him that the amps were running low (we misspoke and the initial quote states amps were running too high), but this individual agreed! And said, yes, I see the same problem. So, more red flags. I then get the same $2k estimate and no new info about whether the manufacturer was even called. I the got a second opinion. They came out immediately and the tech spent 45 minutes running numerous tests, showing us the results and explaining everything. He said he was getting some high readings, but didn't hear the same "loud" noise initially reported and that while the amps were running higher, he didn't think a replacement was needed, especially since the unit was just replaced. He then told us the outdoor unit needed hosed off to remove dust and other particles to ensure the unit can properly function. He then showed us and re-ran the tests. All the numbers came back within normal levels. He also stated he didn't see a single issue with the outside shell and that when he ran different tests on the TXV, he also didn't see any issue with that. He did note a small oil spot and said he would advise watching this for the next few days to see what happens and need be, a specific part inside the compressor may need to be replaced, which would cost about $500 for labor, but he wanted to be sure there was an actual leak. He said if this was an issue, it was most likely a manufacturing defect and not something caused by an install, but that if certain tests were used to confirm the install was a success, it could have been caught. I appreciated that he didn't feel comfortable concluding this issue was something that should have been caught and that this defect could have been something showed up only in last year. However, he also didn't say this meant all proper tests were run when replacement was installed. He then went inside the house and took temp measurements, which Decker never did. All in all, I was very disappointed and very concerned with the lack of knowledge of all the Decker techs as well as their inability to answer my specific questions. Or the fact that the second opinion tests never came close to what Decker was saying. My mind goes to an elderly person being taken advantage of in a situation like this or to others who may not have the means of paying for a second opinion. I will most likely file a formal complaint. It was also clear the front and back office were not in communication with one another, which made me feel like I was just being told whatever it took to be appeased and to go along with the replacement. Very unprofessional, especially considering I couldn't even get a basic update after 4 weeks. This is just my experience, but I will never use this or recommend this company again. read more

I have had the Pleasure of working with Decker brothers construction for over 10 years now at our business and my home. This company works with integrity, honor and pride. Striving with only one goal in mind, and that is to make their customers happy. i have been using this company as a property manager of 133 units, not only am i happy with John and his team but my residents love them. I had a patio cover installed in my own home by Johns brother Joe, to say I am extremely happy with the outcome is an understatement. My awning is absolutely fabulous, the colors match my house beautifully...not to mention that the job was done perfectly! Whether you need work done for your heating and air-conditioning or patio covers, you do not want to have any other company to do the work for you except Decker brothers construction. I strongly recommend this company for any home or business. Saying Thank you is not nearly enough to extend my gratitude for the amazing job that you continue to do. I applaude you and your amazing crew, I will continue to recommend you to anyone and everyone I know... thank you John and Joe Decker along with your amazing staff i can never sing your praise enough! read more

I would give 0 stars Terrible company doesn't keep their word and voids their contract it's been months and months and months since they promised to have my patio done and they keep pushing me off after they got our deposit. read more

We just had a patio cover installed. Though we are happy with the cover itself, we are not happy with the electrical work they did!! This eyesore takes away from what could be a beautiful area. When we met to talk about this project, it was never mentioned outlets would stick out 6+ inches from the wall and we would be left with an absolutely ugly conduit line and switch box. We had to pay an electrician to come out and fix this mess. The install was completely rushed with them leaving a mess in my yard. I spent multiple days trying to clean up the metal shavings that they just blew around our patio and into our pool. The white ceiling was left with black fingerprints all over, which I also spent 2 hours cleaning up. While up there cleaning, I was able to see all the dents and scuffs that were left by the rushed install. Also, the boxes where the fans were going to be installed were left uncapped. My husband had to go out and buy covers himself to cover up the wires to be able to pass inspection. All of this on top of the poor communication leaves much to be disappointed with. read more

Decker Brothers Construction - Terrible electrical work!! - Heating & Air Conditioning/HVAC Near Me - Ceres, California

Our home warranty company sent Decker Brothers out years ago for an AC repair. We were so happy with that technician that we have stayed with Decker Brothers for all of our heating/AC service work since then although we typically try to keep our business local. Recently we had our heater serviced, as usual. Our typical guy, Donald came and did most of the work but he appeared to be training someone who was supposed to clean our reusable filter we purchased through them earlier this year. I noticed this was not done. I called the office to voice my disappointment and Christy was super understanding of my annoyance. She called me back to let me know she spoke with the owner and they were mailing my back my check and then some for the inconvenience. Although this visit wasn't up to par, I greatly appreciate that Christy and the owner went above and beyond to try and make it right. With that kind of customer service, I have zero hesitation with continuing to work with them. read more

This review is for a patio cover. The quality of the cover and workmanship was well done, however this was overshadowed by the poor customer service. 1. After the initial site visit, it took 18 days before I received an estimate on paper. At first I gave it a few days before emailing to ask about it, and then since I needed it completed within a certain time frame, I checked in every few days, and each time was told I would receive it very soon. Then with the initial estimate, many details were left out, such as that we wanted the old structure removed, no electricity, etc. 2. When Joseph came the 2nd time to finalize the contract, we discussed putting up curtains on the 2 ends of the cover. He did say that even if we could not get the curtains by the time of the install, it would be quick for one of his crew to come by afterwards to help to do it. I did try my best to have the curtains rods ready, however I had to return the first set I bought due to incorrect sizes, and when the 2nd set came on the day of the install, we could not be present to open the package. I explained this to Joseph who said that someone would come at some point to put them up. After I did not hear from him 2 weeks later, I texted him and then did not get any reply. I did email them a complaint to give them a chance to respond, but guess what? No response. read more

They did. A great job in a timely matter. I needed a poach in before a party we would be having and they came thru. It's been about 4 yrs and still looks great. The only issue is that I should've wired the outside fans separate from the porch light, but I didn't think of the down side. But that was my choosing. Wish they would've given some input though. Definitely separate them, cause when it comes to summer and you want the ceiling fans on during the day but the porch light on during the night you have to turn off the ceiling fans so they don't run at night too (save on electricity). read more

Awesome job !!!! Called on a Tuesday they came out that Thursday and got the job done on the first visit. I was expecting it to take longer since I went through my home insurance company but nope extremely punctual and professional read more

100% unprofessional this company and employees. The own John has anger issues always yelling and screaming. The employee don't have uniforms but are allowed to wear just a white tank and shorts on the job. There conversation always using Unappropriated language for small children to hear. Also left for large time blocks. They left trash all over my property. read more

Would give 0 stars if possible. Last year in July this company, to include John Decker himself, came out to service our air conditioning unit through our home warranty company. The home warranty covered the recharging of our unit but we paid additional to have it cleaned and serviced as to make it more efficient and last longer. Less than a year later we turned on our air conditioner and it did not work. We called the Home Warranty company and they sent the same company out. The first visit was at the end of the day (5pm) on a Friday. Basically, even if they figured out the problem it would have been too late for them to call the Home Warranty company to get the needed approval for repair. The technician said that he couldn't do anything because the Home Warranty company would require him to put sealant into the unit to recharge it and he could not reach them at that time to get approval. The tech told me that I could pay out of my own pocket to have coolant added to the unit though. During the final phone call of the day with the Decker office, their scheduler told me the next available opening to continue the service was the following Wednesday. On Tuesday morning I called to find out if there was any way they could move the service up because I was at home recovering from a surgery and needed air conditioning. John Decker got on the phone and explain to me that they have a lot of calls and they could not schedule me sooner. He also told me that they do not even use sealant anymore. So basically what the tech told me the previous Friday was completely wrong and was a waste of a trip On that Wednesday morning I called the Decker company to get a better idea of what time they would be out. Even though the window was from 1 to 5 p.m. the scheduler told me that the tech would probably be there by 2. I stressed to her he needed to be there as soon as possible so he could call the Home Warranty company and get approval for whatever repairs needed to be done. The tech arrived at almost 5 p.m. again. He troubleshot the system and once again could not proceed without approval from the Home Warranty company which by that time was closed again. I told the tech that I would contact his office the next morning to find out what was going to be done and that we would most likely not be using their company again. I called and left a message at the Decker company to have someone call me back first thing the next morning to resolve the issue. I did not receive a call and I eventually ended up calling them. Once again I was passed off to John Decker who again tried to dismiss the issue about scheduling and could not understand what I was trying to tell him about needing someone to be there earlier in the day in case the Home Warranty company needed to be contacted for approval. He told me that there are other warranty companies that are open later and sometimes can be contacted after hours. That's great for those companies but my home warranty company is not part of that group, which I told them prior to this point. Ultimately, if you need a company who uses good business practices, efficient communication and common sense to resolve issues, I WOULD NOT recommend using this company!!! read more

Very professional company. And an awesome product. The crew who came to our house was very organized and got the job done quick. Our patio cover looks amazing and everything from the material to the electrical work is top-notch. Highly recommended read more

Decker Brothers Construction - New patio cover - Heating & Air Conditioning/HVAC Near Me - Ceres, California

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SO THANKFUL that our HW Co sent Decker Brothers to repair our Heating Unit on the same visit!! Jordan was punctual, keeping his 1 and only appt, had necessary replacement parts on his truck, working very diligently & professionally to restore our HEAT!!! (Total opposite to the 1st "un-named" Co that kept us on ice for 2 long weeks AND w/ bad attitudes!) Thank you again, Decker Brothers Construction for caring about your work:) Happy New Year!!! read more

I purchased a home warranty with First American Home Warranty (FAHW). My A/C is not working, so I set up a service request for repair. They gave the job to Decker Brothers Construction. Decker Brothers checked the A/C and sent a message to FAHW to replace the compressor. FAHW never responded to Decker Brothers but when I message them, they say they have asked Decker Brothers for more information. Both Decker Brothers and FAHW keep pointing their fingers at each other claiming that the other company is not responding. I have already spent $600+ on home warranty and $75 for the Decker Brothers to visit the property. Decker Brothers took their sweet time and gave me the first appointment for 10 days after I reported the problem. It is impossible to get hold of a real person at FAHW. It seems like no one works there. They are there to just collect annual renewal money. read more

Used Decker Brothers several times over the years. They have listened to us and then provided us with exactly what we wanted. The latest project they did for us was a double carport that looks very professional in nature. Great people and fantastic job!!! Usi gthem again on another project. read more

We had them out a few years back to install a patio for us and just called them back out to do a trellis extension off our patio. They're punctual, professional and efficient. I have no drawbacks to mention in regards Decker. On a final note, they offer financing options. read more

No stars very bad company . Home warranty sent us to this bad business!!! said they were coming out to fix it . Then said they didn't do that kind of work .. per email they would be out on a Wednesday after they picked up parts then never came not sure why she sent the email saying they were coming out when apparently they don't do that kind of work !! . Called and the lady who answered the phone very rude said they do that kinda work mind you after I got the email that were coming out to fix it . Gave me a story of techs out she's was the only one in the office and didn't have time to call to let us know that they were not coming out . Then had the audacity to hang up on me !!! Beware !! Bad company !! I would have gave them no star but had to so I can post this review! No communication never even called me to tell me they could not fix what needed to be fixed.. This reply from owner is in untrue the email is from your company and I did speak to home warranty and they were told the same thing you guys were able to fix it and if it was something you did not do then I would have thought the tech would have known that instead of saying he would be back out to fix it .. so good try and I was not yelling trying to get my point across !! It's ok I'm a true believer of karma ! read more

One time my wife took the day off from work and had them scheduled to come and service our HVAC. They were a no call no show. When my wife called to see when they were going to come by. They said someone was sick and it wasn't warm enough for them to check it out. We gave them another chance. Same thing except I took the day off! Again no call no show when I called them they said they were tied up on another job and it wasn't warm enough. It was 84 degrees that day. We asked to have the owner call us about this he never did. Save yourself the headache and time lost from work! Go with someone else we did! read more

Love Love Love our patio !!! They tore out our old one and the new one was in before I could have expected!! They wired for our fans and outlets...couldn't be happier!!! Wish we had extended the patio more, if we do, we'll be calling them!! The crew was great and so was customer service!!! read more

Our patio cover leaks, and when we tried calling the office, the woman who answers the phone is rude and told my husband she doesn't have time to deal with this and says she will call back but never does. Horrible customer service. I will never recommend this company to anyone. read more

They came out, looked at our unit, gave a fair price, fixed the unit, their pricing was somewhat reasonable and the technician (Jordan) answered all of our questions about the 1/2020 Clean Air Act & EPA Laws, he gave us some alternatives (short of putting in a whole new system). He was really professional and personable; I'll be using Decker Brothers again for my other properties. Great job! read more

Wow! Awesome team that comes out to install my patio cover!! They really know how to treat a customer! 5 stars. Great group of guys! Thanks Mike, Ron, and John you guys are better than the Ritz Carrolton! My backyard looks amazing now! read more

Decker Brothers did a great job with our covered patio. Quality work and the whole team is professional. I highly recommend them!

We had our pergola installed a few weeks ago and we absolutely love it. We had great communication and they delivered on their word with every thing we discussed. It only took them one day to complete and they did a wonderful job. I highly recommend them! read more

Decker Brothers Construction - Heating & Air Conditioning/HVAC Near Me - Ceres, California

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AC went out so my home warranty Old Republic had this company service my AC. They came out at told me my condenser had to replaced along with some other parts. They also informed me that I should receive a call back to schedule repair when they received approval from the home warranty. Three weeks go by with no response so I call them for a status update and they say their waiting for parts. I call the home warranty company to see what the hold up is and they inform me that they have sent them approval and what is covered by my warranty. When I call decker brothers and let them know about this, they inform me that they are waiting for the Home warranty to order the parts for them. In the end the the Decker brothers never calls back when on multiple occasions they tell me that someone will get back to me. In the end my home warranty transferred my service to another company. This company is very unprofessional and my best recommendation is to tell your home warranty to use a different provider for your service since they have many bad reviews dealing with home warranties. read more

From a little disappointing to flat out disappointed I called John Decker and he came out to give me a quote my wife and I agreed on a price included that they will obtain the permits and installation of a fan and per contract stated they well start and finish at a specific date. I get a phone call a day before the end date to set up appointment. As a consumer it's not my responsibility to call and remind you. So I reschedule the appointment 1 week out to plan accordingly. The workers show up and my wife didn't have any issues with the installation really nice and professional. The workers ended up coming back another day to finish really didn't bother me. At this point we just need a inspection to pass. We never set an appointment or nor did we get notice that the city inspector was coming, it was poor communication on their part and I told the front office and John it's hard for me to respond back due to the nature of the business I'm in. So I told them to contact my wife. Finally the 2nd attempt to pass inspection was schedule, yet no notice or communication to notify me of an inspector to come. I come home to a not posted on my fence with a nail into my fence stated work completed ok to enter. I was piss that the workers puncture a hole into my fence to post a note. So I finally called the front office and they demanded payment - inspection fees I told the lady I am not paying for something that hasn't pass inspection she said, u can pay for the patio - inspection, I told her that doesn't make sense for me to pay for something that didn't pass inspection and next thing I get stuck with penalties and fines totally ridiculous question to keep asking. So all in all a projected project that should of been completed in 3 days took longer than I expected. Communication was really poor with this business. What started out promising ended up a nightmare. read more

We love our new patio cover. They were able to install the 39'X13' patio cover (solid and lattice combo) in less than a day, just in time for my husband's birthday party. For that I'm giving you 5 stars. Thanks John and company. read more

Decker Brothers Construction - Heating & Air Conditioning/HVAC Near Me - Ceres, California

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One star but ZERO stars deserved. To start Customer service is a 0/10 the two ladies in the office who are clearly overworked, and will tell you that need to find a new profession. Was sent to them through our home warranty(read everyone's reviews they are true) terrible response time- should have been 24 hours however I had to schedule the initial visit they sent out a guy who seemed to learn HVAC off YouTube who said he "thinks" he fixed the leak in my AC system however didn't have refrigerant to charge the unit back up. Never came out to finish the job, started my claim on 5/20/22 decker claims there was no approval to finish the job, however my home warranty claimed all the approval they needed was there. Several back and forth games between them pointing fingers at each other- bottom line after hours of time spent on the phone I've had to resort to a new HVAC company and restart the process of getting my AC fixed. This company doesn't know what they are doing and their office staff are either incompetent or liars when it comes to finishing their jobs. They also said they didn't have the "time or money" to sit on the phone with my home warranty to get approval yet my home warranty company called them, emailed them, and left messages that it was approved and schedule us. DO NOT WASTE YOUR TIME WITH THIS TRASH COMPANY. I see the owner often replies to reviews, here's my suggestion instead of being so defensive start listening to the reviews and either get better or quit what you're doing. read more