I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

Dont believe their promotions. I was offered a "Lifetime" $49.99 veterans discount. They ended it…read moreafter a year. Now, they are giving me the run around. They offered me a new discount and I made the request as directed, but I was ignored. Their only remedy offered was emailing again.

Internet has been down for 14 hours. No communication, found out on Reddit from others. I work from…read morehome. Don't answer the phone and even the chat hangs up on you. I'd rather have Cox, who at least responds to outtages. I'll be going to the store in an hour. They are only open 4 hours. Incredibly disappointed in this company.

Ok connection. Not really any options in my neighborhood until recently, and now I've got much…read morefaster speeds at literally half the price from another provider. But you can't cancel your service online. Currently have wasted 12 minutes on hold in order to endure a browbeating by "customer service" (lol) to convince me not to leave. Change your customer service and webpage, people. LET ME DISCONNECT WITHOUT WASTING MY TIME!!!

In trying to cancel my subscription, I was informed that Century Link doesn't prorate their bills…read more I was trying to keep my internet service 4 days beyond what I have already paid. Additionally, I was told Century Link could not stop my service on weekends, as the last day of paid service is a Sunday, and that they would stop my service (with a push of a button, no house call) on the preceding Friday, supposedly not before 5:00 PM. Not only are they unwilling to prorate for an extra 4 days, they are stopping my service 2 days earlier than what is paid. Century Link has and is, the WORST customer policies, service policies, and I thoroughly would NOT recommend them as a provider. These days there are many other options. I was bushwacked into them, as they bought out Quantum Fiber and took control of my account. BTW, Quantum Fiber was excellent, and I would never have moved service on my own.

Worked with Kevin. Billing issues. Kevin was very…read moreknowledgeable and very polite....handled the problem.. Thanks kevin

Just a bunch of money hungry mfs I came in July to TRANSFER…read moreSERVICES and the guy that helped me (Kade) closed my account and made a new one I did not know this until I got my bill for August and couldn't log into cox and bill was higher so I came into cox again and Mike (tbh the only good employee in there) helped me and got his manager and I explained what happened and they reopened my last account closed the one kade made and transferred my services and got me back at a lower monthly bill Now it's September I got three emails 240.00 for my last address A credit of 35.93 for my new address but closed account And now a bill for 176.00 I walked into cox explaining the situation And they could not help me one of the guys even told me I had to pay that new bill with the 66.00 partial service few like I didn't just explain the situation three times Clearly no one knows what they are doing and then they told me I need to call billing and their customer service line what the hell is the point in having a cox store and they can't even do the job correctly? I am beyond frustrated with the customer service and situation at hand and guess what? It's now 7:32pm and I just got home and have NO WIFI (now I have to call the customer service line, great more and more of an inconvenience) Clearly no one knows what they are doing I'm literally crying from frustration My account never should have been closed the first time just because that first guy wanted to get a credit to open a new account because now I'm having to deal with all of this with ZERO HELP

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

I would give 0 stars if I could. Our internet has been down for 5 full days. Not only is that…read moreterrible, the customer service side is just as terrible, if not more so. I keep signing up to receive updates and have not received one single update within these 5 days. Not that they're working on it, need parts, what's going on.....NOTHING! We'll be switching to AT&T. Mainly because Cox is terrible too

How are these sheisty crooked criminals in business?? How is there not a class action law suit for…read morepeople to get their money back stolen by these crooks?? I'm appalled by how abysmal their customer service and policies are. My very first month I had to pay in full even though the tech did not set up service correctly. No credit, no prorate. I canceled on July 8th and was charged full month for 8 days of service. Ok... as fucked up as that is. I was 4 days late paying last bill and had an additional $18 totaling $95.05 for 8 days of service. Kindly asked for a waiver of late fee as I've never been late in 3+years. Nope. Have fun sending me to collections over that $18, won't see a dime. Centurylink can go F themselves.

We had this internet provider for a long time and they have A LOT of outages. Towards the end when…read morewe canceled it was averaging a couple times a month and it had a severe impact on my ability to work from home. So I canceled my plan, and now they've just told me they won't prorate what I was billed for because it was "so close" to my next billing cycle. That's 12 days. About 31$ if my math is right. Not to mention we haven't even been using the service for the prior week. And Anthony I did NOT have a yearly subscription I had a month to month plan so acting like you did me a "favor" for not charging me a cancelation fee is BS.

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

Outstanding customer service as always very helpful very professional nice employees. Thankful n…read moregreatful results I desire every time come to store

Customer service is lousy at the store some of the clerks just play on their phone instead of…read morehelping you gone to the store for several years never had a problem until recent. Got home internet from the store doesn't work customer service is to take it back to the store cuz they did things wrong. Switched over cell phones at the same store they screwed up the installation I had to go back the clerk was helping me was busy playing on his cell phone said we don't do that kind of help anymore what a joke

I've been an AZCAPPY customer for many years for domain names. It has been a pleasure to work with…read morethem.

I didn't get service through them because I am not a business. I called to see if they served…read morehomes. BUT he took the time to make recommendations and answer my questions anyway and told me to call again anytime I had questions. I would do business with this company if I owned a business!