By far the best internet service I have ever had in my life. TRUE and REAL fiber at half the cost…read moreof other service providers. They came and ran the fiber line directly into my living room - free of charge. I was genuinely disappointed when i moved out and had to cancel my service. I wish they had service in every state. Unbeatable value, and their customer service is top notch. Never had a single outage. They are genuinely a threat to COX Communications, because Fiberfirst does literally every aspect of the ISP business better.

Internet has been down for 14 hours. No communication, found out on Reddit from others. I work from…read morehome. Don't answer the phone and even the chat hangs up on you. I'd rather have Cox, who at least responds to outtages. I'll be going to the store in an hour. They are only open 4 hours. Incredibly disappointed in this company.

We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

The worst company ever...they charge huge prices...no customer service unless it is ai and then you…read morehave to pay $9.00 to speak to a human being. They shafted my elderly mother...there is a cord in her backyard that they didn't even bother to put in the ground...just trailed across her yard and over the fence to her neighbors yard. Home phone service didn't work 80% of the time and they wanted to charge $65.00 to fix their non working lines. Horrible company...I hope they go out of business soon. They just steal from the people and don't fix their own problems...they expect you to pay extra for their failings. Also if they have to enter your home to fix your internet, they charge you $95.00 as if fixing their mistakes to them is a service provided.

This is a broader review that goes far beyond a single Cox location. Cox is one of the worst…read morecompanies I've dealt with. Their customer service is beyond terrible. My bill increased again and is now $295/month for internet, phone, and cable. When I called to discuss it, I was given the runaround, had calls dropped, and ultimately wasted several hours with zero resolution. I then emailed and was met with more obstacles. They refused to assist or escalate my issue unless I verified my account via text message, despite me providing all other requested information. I eventually received a corporate contact, which hasn't been much better. It's been days with no response. It's clear they don't value their customers. Several friends have already left Cox, and I'm about to join them. Do yourself a favor and choose another provider. Google Fiber and a streaming service will save you money and frustration.

If I could give 1 star I would. We live in Santan Valley, and this is closest store. They never…read moreanswer their phone, tried calling all day Thursday no answer, tried calling this morning no answer. Poorest customer service ever.

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

After years of service, we recently cancelled CenturyLink and moved to Google Fiber. Not only is…read moreit cheaper, but the service is significantly better. I cancelled service the day before the next billing period to assure a clean exit only to be told by CenturyLink that they take a few business days to process such requests and now are requiring me to pay for a days worth of service - which I can't use since equipment was returned when cancelled. I tried speaking (chatting with representatives, the first agreed to correct) and asked I check back in a week. Unfortunately, after the week, nothing done, chatted again and this rep and his manager were unwilling to follow common sense. So I asked them to mail me the bill. Why companies don't put common sense practices into place amazed me. It is going to cost them more to produce the bill, mail it, and process my payment then it would be to just waive the one day bullcrap they are trying to get from me because they can't process closures when requested.

This review is for CenturyLink as a company--not the technician who was finally dispatched. He was…read moreexcellent: kind, professional, and very helpful. That said, I've been a loyal CenturyLink customer for nearly 10 years, and the recent outage experience was incredibly frustrating. It took them an entire week to send someone out. When they finally did, they gave me an 8-hour window with no real-time updates or notification when the tech was on the way. I was literally walking out the door for an essential errand when he arrived. During the 7 days without internet, I spent hours trying to reach a human being. The phone system just loops endlessly, and it was nearly impossible to get help. I work from home, so I had to spend extra money to tether to my phone and find public places to work--in the Arizona heat, no less. After all that, CenturyLink offered me a $9 credit for the inconvenience. Honestly, that felt insulting. The service itself is generally slow, though to be fair, outages are rare. But when they do happen, the company is extremely slow to respond, and customer service is nearly nonexistent.

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

Customer service is lousy at the store some of the clerks just play on their phone instead of…read morehelping you gone to the store for several years never had a problem until recent. Got home internet from the store doesn't work customer service is to take it back to the store cuz they did things wrong. Switched over cell phones at the same store they screwed up the installation I had to go back the clerk was helping me was busy playing on his cell phone said we don't do that kind of help anymore what a joke

This is a Company Store for Metro by T-Mobile. The folks who work here don't know everything, but…read morethey are competent and efficient and will find a way to provide you what you need or want. They have always come across as competent, caring and resourceful the times I have been there.