Just walked in and asked about laundry. Price on the window starts at $1.95, but inside she says $1.75. Ookay. Asked about fluff and fold. She says they don't do that. But the sign above her head said they do. She says, "I don't know why that sign says we do that." Someone's being LAZY! Wow. How disgusting. read more

My story is similar to the "jacket" story above. Took my favorite leather jacket in for cleaning. Receive a call from a girl saying that I need to come down and sign a waiver since my jacket lining has holes in it and they cannot clean it without a waiver. WHAT...my jacket had no holes when I dropped it off. And if it had wouldn't you have had me sign a waiver then? Went down there, and not only had they made holes and ripped the inside lining but the outside was shriveled up. NOT HOW I HAD BROUGHT IT IN I asked to speak to the owner/manager Andrew. Left him multiple message and went down there several times. Was told he'd reimburse me. Never did and never heard from him. This went on for several months and nothing. Unbelievable way to not run a business. read more

This occurred at Empire cleaners other location on Ontario in Corona. Sometime business owners really shock you. I have been frequenting this cleaners for about 3 years. The first time they wrecked one of my shirts I received a quick apology along with a reasonable credit to offset the loss of an expensive shirt. OK things happen. I can deal with that. That was over 2 years ago. About 5 months ago I dropped off 17 items a week before a trip. I came back to pick up my stuff the day before leaving town and was told we don't have anything of yours. WHAT!!!! I explained thats not possible. You have allot of my clothes. They responded without a receipt we can't help you. I went home and took my trip missing most of what I wanted to wear. THANKS ALLOT. After returning home I went through my clothes and realized there were indeed several items missing. Now keep in mind I am constantly bringing in 10-20 items and I thought maybe I had made a mistake. A different girl was behind the counter and she said let me check any other phone numbers you have and sure enough the new girl who was there accidentally made a new account. Heres your clothes? I was like really no apology, no offer to make it right? Nothing. To a client that spends over $100/mo with them. I figured ok, let it go. Then last week I went in to pick up my clothes and the girl says. "Oh, we have a problem. We wrecked one of your shirts it got caught in the machine. What do you think it's worth?" Its a linen Tommy Bahama I had only worn once. I pulled out my phone and looked it up on the Tommy Bahama website and $98. plus tax is the current price. The girl asks what would you accept? I said $75 would be fine(I was feeling generous). She says "Let me get it cleared with the owner and we will put a credit on your account. I was dropping off more clothes and said thats fine. When I come to pick up the clothes I'm told "We can only give you $35 for your shirt. At this point I pretty ticked off. A shirt that sells for $98 worn once and you want to give me $35 after I agree to lower it to $75 what a slap in the face. And to someone who is a great client. I said get the owner on the phone so I can talk to him. They couldn't. So I left my laundry and said have the owner call me this evening so we can solve this. She said, "I will". No call. I come back the next afternoon. No answer from the owner and can't reach him again. Now I need my clothes so I pay for them and take them. Again leaving instructions have the owner call me ASAP, I'm very unhappy. That was on friday. I came back today(monday). Why has the owner not called me? No response. I told the girl look I'm not upset with you but this is very frustrating I have made three trips to this store and I still have no answers get this guy on the phone or my next call is my attorney (Yes I have one). They owner finally calls on the store phone after his employee texting him. I ask him what do you plan on doing to resolve this? No response. I said look I will make this easy $98 plus tax to replace the shirt or we go to court. He says, "Then sue me". Your wish is my command asshole. I had already called my attorney before writing this review. read more

**EDIT** Apparently there are new owners/management of the business. On the day of my pickup a "hispanic" guy working in the back answers his cellphone and right away i hear: "...she's a fucking bitch!... fucking bitch... fucking..." Right away I was thinking very un FUCKING professional. I know we all curse. But it really does reflect negatively on the business when an employee does it. I'm not taking away a star from their rating just yet as I liked the place before when the two Asian ladies ran the place. I want to believe that this was an exception rather than the norm as I've only just begun to come here again. There was an older white lady waiting behind me and i'm pretty sure she was turned off by the phone call as well. If I were the new owner/manager I'd probably consider replacing the guy with the foul mouth or at least sit him down and talk to him before he single handedly destroys a stable business** I have a long history in the dry cleaning business. My parents used to own a dry cleaners that I started working at when I was just 10 years old and I worked there on and off for the better part of 10 years. With that being said I know what's up in the dry cleaning business. This place is a drop station. It's usually pretty clean and the service is swift. But I think it's biggest strength is its price. 4 shirts, 2 slacks, 1 wool jacket for a total of $14.74 which is pretty damn good. So good in fact, that even though I live an hours drive away, I still made it a point to come here to drop off my dry cleaning on my way to work. There is almost never any lines, and the price is great compared to the cleaners they have out in Riverside (where I go to school) and Hemet (where I live). If the service isn't amazing, I don't want to pay $3 for a dress shirt like they charge out here, deeper inland. I always took dry cleaning for granted (since I used to get it done for free) but now that I am a paying customer I know exactly what I want: Good price and decent service. And that is what Empire Cleaners offers. Although I should mention that last week was the first time I had been there since I moved away from the area 15 months ago and there seems to be a new owner. At least I've never seen the two youngsters working there on Saturday. Nonetheless the price and speed of service hasn't changed. I just thought I'd mention this because I know some older folk tend not to like being served by high school students. read more

Went there this morning to pick up my dry cleaning on my way to work. This was around 8:15am. There was a sign on the door saying they would be back in 5 mins. Why would you leave the store un-attended first thing in the morning when most people are rushed? Well I waited because I didn't have a choice. I needed the items for tonight. She was gone more than 5 mins. Apparently she went to go get food. They opened at 7am. Why not get food on your way in? It's rude to make customers wait when you should be open to the public. read more

This place is a total RIP OFF!! I called and the lady said its $4:50 to dry clean my uniform. I go in then the lady tells me because my stuff doesn't add up to $10 dollars there is a 50 cent charge and because I was gonna use my debt card it was an additional 50 cents.. what the he'll???! This lady is never going to get more clients with stupid add charges like that-! The worst part is that when u go into this dry cleaners she is NOT EVEN BUSY! They have like 5 pieces of clothing hanging on the racks! She just turned away two customers that would have been going 2 times per week EACH. read more

If only I could give this place negative stars. IN DECEMBER 2012 I dropped off a few items here to be cleaned: 1. They lost my jacket 2. Made me wait for weeks for them to find it (never found it) 3. Said they'd reimburse me for it and took a copy of my receipt for the jacket (never paid me) 4. Said owner, "Andrew Pham" would contact me (never did) No reimbursement, no apologies, no jacket, on top of that the girl that worked there says to me, "No.. the jacket you brought in was different from this one on the receipt." Really? It is? How do you remember, did you steal it?! Irritating!! POOR CUSTOMER SERVICE SKILLS HORRIBLE BUSINESS SKILLS DOES NOT CARE ABOUT THEIR CUSTOMERS I DROVE THERE MANY TIMES. I called and tried to be patient, they'd say "let me call you back" or "Please call back at 3pm" and they wouldn't call or would not pick up. I wouldn't risk this place even if they started offering free dry cleaning. Not worth it. read more

This establishment is absolutely unworthy of the 1 star that I have gave them. The manager (supposedly her name is Vilma) is totally invisible. Even after an issues escalates she will not call you back. All communication is through her staff; which in my opinion is horrible customer service. Save yourself the time and frustration by going elsewhere. read more

This place is horrible! I am in disgust with the work that was done to my pants... I wanted to speak with the manager and I was told that they were the only 2 in and that he would call me on Monday when he got in.... The "Owner" (which I was told its the owners son) called me sat 2/9 night and told me he wanted to take them to a professional to take a look at.... I told him not to take my pants anywhere .. Argued with him and he hung up on me and I have not heard from him since. I got home from vacation went to pick my pants up on 2/16. The same kid that could not help me the first time was in, he could still not help me let alone find my pants.... So at this point my pants are not at the facility and the kid "helping" me did not know why they were not there.. And of course he could not give me anyone's # that could help me and know one will call me back with the where a bouts of my pants.... I am for small business, just not small business ran like this.. It is a joke.... You will probably see me in front of there store with pictures of there work.. read more

I've read the previous reviews and I'm kind of disgusted ? I've taken my first item ( large black comforter) to them and my only complaint would be that I never received a phone call letting me know it was ready.. Which I was told I would. Besides that no complaint although I am hesitant to bring anything else there. read more

Love this dry cleaner. There's pricing is the best in the area and I've checked everywhere!! It seems like some of the bad reviews on here haven't shopped around. read more

I've found them friendly, priced well below others in the area and the quality of the cleaning is good. Btw everyone has had an order go missing at a cleaners and they usually find it because it was hung somewhere wrong. You can spend double elsewhere and get a poor job so read these Neg reviews as one of situations the rest of us are very happy. read more

Too bad there's isn't an option for ZERO stars! This business is HORRIBLE!! They lost my wife's dress and I keep being told that they are looking for it, BUT I have to be the one that calls to get updates. The owner is never available however I am assured that the workers are texting the owner to have him call me. He NEVER CALLS!!! I am beyond disappointed and will never use their services again. Don't waste your money or time!! We will see how much longer it takes to get reimbursed or they find the dress since they are "looking" for it! read more

This place not even worthy of the one star. I had been going here for 5 years, spent a couple thousand at least over that time frame. My complaint is the horrific service I received after they lost my blouse. After a week, Vilma asked for more time to find it. She says it may be at different plant. I said fine, take another week. She calls me s week later and says it has been lost, and the cheap owner Andrew only offered me $22 to replace it. I was beyond insulted. My blouse was $50, and I had the receipt to prove it, which I did. She said the owner offers 10 times the amount of the dry cleaning. so my cost to dry clean that was $2.25 x 10= $22.50 they offered me. I declined and said I'm insulted, and not only do I want my $50 back to replace the blouse I lost, but I want to be refunded for my entire dry cleaning order, which was $29.79, so I requested $80 refund. Vilma said she would talk to the owner Andrew and get back to me. She got back to me with the same amount. So, I filed a complaint with the Better Business Bureau. What do you know? A day later, she called and said they found my blouse! I went there immediately and picked it up. I said for my trouble and frustration, I still want to be refunded for my dry cleaning order of $29.79. Vilma has yet to get back to me. So, I called and spoke with another owner, I think she was Andrew's mother, and she argued with me over the phone, not even having all the details! She said, "30 is too much when dry cleaning is only $2 a piece". Really?? You're going to argue over $30 when you "miss-placed" my blouse for a month, and insulted me. Also, never once apologizing for what happened! I don't think they ever heard of customer service. After 5 years, and spending 1000's, I will never use them again. If caution you to go elsewhere as well. If you ever have a problem with them, you can be assured that it will not be resolved. read more

awful service they made me drive 3 times because my clothes weren't ready. and after all my wasted time i had to pay full price. they did not even apologize. and they don't accept credit cards..... read more

Lemme start off with they have a huge banner in front of their store that says dry cleaning $1.95, and in tiny letters it states "Starting at". This is my second time to this dry cleaners, usually I got to the one on Second street next to the Pizza Hut, but this is the one closest to me. The first time I came I was trying to get just one shirt cleaned, but I needed it done within two days, I asked the girl if it was possible and she simply laughed and told me they don't do cleaning that quickly. Today, being my second time, I came in to drop off 3 items, while waiting in line, the girl once again was being rude to elderly women in front of me arguing about the price of the dry cleaning, stating that it says "starting at" even though this elder lady had the tiniest knit dress, it was $4.50. She got to me, finally, and was simply very rude. She explained how they work, and told me they are prepaid only, unless you want to pay when you pick up, which costs 50¢ extra per garment. I gave her my money, and she told me when my shirts would be ready and just turned her back to me and walked away. Once I pick my shirts up I will not be returning to this dry cleaners again, I will continue going out of my way to the dry cleaners I usually go to. read more

Do not use this cleaner. I've been going since it opened without any complaint. However just recently I went to pick up two sweaters. One was fine the other trashed with two holes in it looked as if it had been through a washer. They tried at first to say it had been dropped off in that condition. I told the girl I needed to talk to the manager/owner. She was very evasive said they weren't allowed to give out his number. ! I asked for him to contact me called back several times. He never contacted me yet. read more

Do not take anything to this cleaners I took my bed comforter and when I pick it up and got it home the smell wwas bad not sure what they use but did not clean well at all plus after paying $27.00 stay clear . read more

WATCH OUT!!!! This cleaner does a good job of cleaning the clothes, but..... GOD FORBID if any mistakes happen!!! During a recent pickup it was obvious that a shirt was missing - the store receipt said 4 shirts taken in, but only 3 were delivered back to us. This was noted immediately, before my husband left the store. He left his name & phone number and was remarkably patient --- for three weeks! He had to visit the cleaners three times. No one called back. No one appeared to be concerned. It was even suggested that there never was a fourth shirt! The clerk hung up on him when he phoned. The clerk said they wanted a sales receipt to prove the price of the shirt. (DO YOU HAVE A SALES RECEIPT FOR EVERY ITEM OF CLOTHING YOU OWN?) My husband estimated that the shirt cost $42.95 and he asked that they pay him $42 + tax + the cost of the cleaning. Finally the Empires owner, Anthony (no last name), called with this brief message " See you in court with your receipt!" That was it! No attempt to negotiate. No offer of free cleaning. Not even a return of the cleaning fee we had paid for a shirt that -poof!- no longer exists (at least not in our closet!) Occasionally clothes get lost at cleaners - I can accept that (but be warned, the clerk admitted this isn't the first time there...) Don't these guys have insurance??? Don't they care about their reputations??? Is screwing a customer worth $47??? Empire Cleaners may not think this is worth wasting our time - but we plan to take their advice---- See you in court! So I guess my advise is: If you don't care about getting your clothes back, if you have a sales receipt for every item you get cleaned, and you don't mind the hassle of dealing with rude owners then this may be a good cleaner for you. read more

To anyone else who has issues with empire cleaners, I welcome you to contact me. I have changed cleaners due to location. After about 5 successful encounters with them I took some suits to them for dry cleaning. I picked them up a week later, and brought them home. I own 11 suits so I do not unbag my suits immediately after getting them home. 3 days later, I went to wear a gray wool suit that I had picked up. When I put it on, my wife noticed over 10 "dustmite" holes on the jacket and 3 on the top of the pants in the back. Since it was the weekend, my wife took the suit back to the cleaners on Monday. She encountered a rude woman behind the counter who said the damage didn't happen here" my wife continued to argue with her and demanded the owner contact her. We waited over 2 weeks, in that time I took it to various tailors and experts to get their opinions and they all agreed it could only happen like that thru contact with a fabric which probably had similar damage. I then returned to the cleaners and demanded the owner contact me. I left my contact number and was asked to leave the suit. I was never contacted by anyone from empire cleaners and upon driving up there to give them an ultimatum, I was told that since we took the suit home, they were not responsible for the damage they had done. I am filing a small claims court suit against the cleaners to be filed next week. If anyone would like to join me, feel free to contatct me at empiresux@gmail.com With the affidavits I have and proof we can present, hopefully empire will pay for all the damage they have done. There is strength in numbers so lets prove to the company that they can't just avoid their problems. read more

Disappointed in the services received and lack of courtesy. I took a brand new tommy bahama shirt to them (never worn) in February. Got it back and there were stains over the front of the shirt. They tried to tell me that the stains were my fault. Gave them several opportunities to remove the stains, but they have not been successful yet. Supposedly the Manager's name is Andrew, but he is never available and does not return messages. The staff refuses to give out his contact information. Very disappointed that no one cares that they have ruined my shirt. Will not be going there again, and I encourage others to think hard about giving them your business. read more

From one day to the next they raised their prices per item .50. Disappointing. Looking elsewhere!

WARNING: DO NOT USE EMPIRE CLEANERS AT 465 HIDDEN VALLEY PARKWAY IN NORCO, CA. I inspected an expensive tie here after it was cleaned. I was not satisfied at all with the condition of the tie. I left the tie and was told I would get a call back from the owner. That was back on July 26th, 2013. More than a month later, and at least 6 calls, no call from the owner. I can't take the tie out of the store because they won't do a thing once it leaves the store. People who take my calls keep promising someone will call me back, and then said the manufacturer of the tie was responsible for the condition of the tie. The owner is an arrogant fool who thinks not responding will simply make me go away. I would urge all to stay away from EMPIRE CLEANERS AT 465 HIDDEN VALLEY PARKWAY IN NORCO, CA. Phone is 951-340-1134. read more

I brought in a dress to be dry cleaned. The woman said to me that the dress has beads and some beads may fall off with the cleaning. I said that I had it cleaned before and to make sure they are gentle with the dress. I paid for my dry cleaning before services were rendered because that is their policy. When my husband picked up the clothes on June 9th, the woman said that the dress was still at the dry cleaning factory because some beads fell off and they need to replace them. I went on vacation without the dress and called when I returned. The woman (not owner) said that my dress was ruined and that all the beads came off and they cant fix it. She said there is no refunds or compensation for damaged goods. I think my main complaint is that the owner did not call me or even apologize. I was spoken to as if I had a problem and that they did nothing wrong. I would have appreciated an apology or maybe for them to give me a credit. That dress had sentimental value and I do not feel valued as a customer. They wont even give me back my dress. I would never go back to this place! Save yourself the trouble and find a better dry cleaning service. They also have an F rating from BBB and never tried to resolve customer issues. That speaks for itself. read more

I went to this cleaners because it is right down the street from my house and boy was that a mistake! First of all as I walked in to pick up my clothes there were two young college kids just "kickin" it behind the counter. There were maybe like 3 people in line me included, but they couldn't find the first person's clothes (red flag #1) So as they are trying to find her clothes by just circling the racks over and over and over again BOTH of the kids are just standing there watching it go around and around for like 5 min! (red flag#2) And I'm like "HELLO?!" when is the multi-tasking part of your brain going to kick in? Do you really need BOTH of you to watch the racks go around in circles, especially when there are people waiting in line? So basically the five of us stood there watching the racks go round. Then finally they were like "oh I think it must be still at the factory" YOU THINK IT IS?! (red flag #3) then it was my turn and after they "couldn't find" my clothes either, they finally produced them with only PART of a two piece dress and not even the actual dress part. The dress I left had a belt and they brought the belt out, but not the dress! (red flag #4) They were like "oh the factory must be backed up, so they couldn't finish the dress" I mean WHAT? First of all, why tell me my clothes will be ready Monday when actually you mean Tuesday, and why would you clean the belt, but not the actual dress and then send it separately to the store? IDIOTS! So don't go here, unprofessional, sloppy, and it made me feel suspicious, like there were wearing the customers clothes and that's why they were "backed up" at the factory. read more