I had high hopes for Empanadas Are Us, especially given all the buzz around their food. And while the empanadas themselves were decent -- nothing mind-blowing, but solid -- the overall experience was disappointing due to extremely poor service.
Wait times were over 30+ minutes for a single order (of 2 empanadas) and it wasn't even busy. It seems the team can only handle one order at a time, which is frustrating for a food truck setting where speed is key. The staff didn't communicate clearly, and there was little sense of urgency or customer awareness.
To management: If you're going to continue operating in high-traffic areas, please consider better staffing or improving workflow so multiple orders can be handled at once. As it stands, the slow and disorganized service overshadows what could otherwise be a good food truck experience.
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