I really wanted to be able to depend/like this place since it's so close to my house. I read the reviews and I really want/wanted that same experience that some people seem to have. We (meaning my son & I {he is my Pedi-partner}) have been here more than a few times and even spaced it out by months in between. But alas...I can say it's time for us to move on. This review is based on pedicures only. I don't get manicures until I know I'm happy with a place for the Pedi's first...it's just my thing since I don't get many Mani's and like to make it count when I/we do.
The staff is very friendly, it's clean and located in a great location for the folks living in the nearby subdivisions and especially Palencia.
I can't remember who I've had on previous visits, but on the most recent visit I had Kim. Doesn't matter who I had before, but I've had the same similar experiences. A standard Pedi last about 45 minutes give or take at most places, but not here. Here...from start to finish, including slippers put on and payment, it was 26 minutes. It's is beyond fast. Hey, if this is your thing, good for you. For us and for the price...I expect to enjoy the Pedi. It's a treat for us, not an essential thing and it's not supposed to be speedy, nor are we in a race. That said, the massage on the feet and legs is just a quick rubbing and rather disappointing...every step was quick and disappointing for that matter. My son had a slightly better experience than me, but not by much...still said the massage was just ok. There was something strange going on with the massage chairs too...not a good experience. Without even thinking or blinking his shoes were on and he was done! However, my son was offered a bottle of water by his tech. I was never offered anything by Kim and I forgot they offered complimentary drinks until I wanted a drink and asked my son for a drink from his water bottle. By this time she was putting the polish on so we were close to being finished so I didn't ask. I shouldn't have to ask anyway! Besides, Kim saw me ask my son for a drink, at that point she could have at least asked and/or offered an apology for not offering anything to me or forgetting, but she didn't...she just smiled. I would have turned it down since we were clearly almost done in record time, but the gesture would have been nice at least. About that polish, I didn't realize until she was finished putting color on my first foot that there was no bottom coat on my toe nails. I asked her if she could put on a bottom coat and she just smiled at me and continued painting my nails with color. So, no bottom coat. It was a nice color though and painted them nicely other than that...but I like a bottom coat. The next thing I know my slippers (aka: flip flops) are on and I'm being asked to pay. The crazy thing I did was add a tip...why are we programmed or expected to add a tip when we receive mediocre treatment/care? (Of course, having people hover over you doesn't help and this is common at nail places in general.) read more