Initial intake and scheduling was very responsive.
While the pricing was comparable or slightly higher than other companies specializing exclusively on removals, cleanup, and decontamination of biohazard or other extreme property conditions, the intake process provided a better sense of trust in this local, family owned company to ensure removal of furnishings/carpeting/linoleum flooring/textiles from a residential property with years of accumulated respirator level dust, etc.
Once the project started, it seemed the Company is stretched thin with high demand, and there were other factors related to actual hours worked and staff performance (minor observations from staff not having or using even paper protective masks, to accidents related to loss and breakage of a few client items)
I shared these concerns directly with the Company. I also indicated my understanding how this was really hard work in really hot weather conditions : not easy for anyone.
The Ownership/Management was apologetic but did not reduce the charges on my additional invoice, and suggested I call them so they could return to correct any issues I identified and they acknowledged as their own. I let them know I was not available to schedule and ended up using a different level of cleaning company to get the house deep cleaned again (non biohazard) to prepare to paint, etc.
Despite some of those type of disappointing incidents I encountered, I would recommend and probably use again, especially for rapid response needs read more