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    Radford Restoration

    5.0 (2 reviews)
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    9 months ago

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    8 months ago

    Great people, great and fast service. We need needed a big hole patched and reinforcement for a TV. Well done.

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    Ritz Renovation - high-end laundry room with farmhouse sink and quartz countertop and backsplash, with LED undermount lights

    Ritz Renovation

    (17 reviews)

    Richmond Town

    Hired Steve back in February 2019 to build 2 closets in the basement. He built the wall of one…read morecloset partially covering an existing outlet. I asked him to make the wall shorter or move the outlet 3 times. His response was to carve out a piece of the sheetrock exposing the wood stud because the surge protector plug would not fit into the outlet. Besides this Steve was extremely rude to me. He told me not to speak to him in a very nasty way. It cost me extra money to fix his mistake! Never again! Let me clear up a few untruths you stated Steve trying to clean your record up: 1) We did not agree on your 'making covered outlet work' as stated in your rude text message to me'. Covering that outlet OUTSIDE the closet was a violation waiting to happen and needed to be fixed . You said the closet would stop a foot away from that outlet but you built it longer. 2) You were asked to place garbage AFTER job was complete or at END OF DAY when work was done. You made the bags so heavy that I could not carry to the street and I had to rebag them. I asked you to put the bags on the side of the house not in front...2 times..once for you, once for your helper! 3) You were asked if you wanted coffee or water 2 times in a day! You complained how other homeowners did not even offer you a drink of water after working in their homes all day. Why are you not complaining that I asked you what you and helper wanted for lunch and I paid for it for 3 days? 4) You told me NOT to come down into my own basement in my house! 5) Speaking nicely to your wife when you gave me estimate DID NOT translate into your being nice to me. Sad to say you were down right nasty especially before the last day! 6) Rerouting baseboard was only discussed as to whether it was okay to build a closet around it ! There was nowhere else to move the baseboard which mean the closet could not be built. 7) As for the outlet in another closet, you built it straight across to the wall when I asked you to build it so that the outlet would be exposed. After giving me a price you told me it would cost extra to build it shorter. 8) Last day of the job, who would blame me for not wanting to speak to you when you REFUSED to fix the closet on top of the outlet, when you were disrespectful in your attitude and tone of voice! 9) 8 months later review statement.... trouble walking/doing stairs due to medical procedures and finally surgery to ankle...finally the outlet is fixed but it took hours to unlodge from behind the wooden stud/ sheetrock and it cost me extra money! Thank you , Steve!!!! 10) Tops of closet where they meet the ceiling were finished showing spaces to the joists. Your closets were not amazing. Do not text me again because you do not like my answer to your reply! 11) You mean you had to add an additional clause to your Additional Terms because of my behavior? Don't disparage my character....See photo ....Hold Your Questions.....opportunity to ask about covered outlet at end of project AFTER the damage was done

    Steve is very responsive. The job he is working on for me had unexpected issues that needed a…read moredifferent trade, he was quick to find someone to work with so the job wouldn't be held up, which was very important since it involved a shower in an apartment that only has one.

    Radford Restoration - damagerestoration - Updated May 2026

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