So far I'm very pleased with emerald lawns. They are helping me save my lawn. I have a new install ravaged by weeds but over the last month I've seen a steep decline in the weed population. I'm also making the neighbors lawn look worse and worse everyday as he continues to do no lawn treatment at all and mine continues to mature and thrive. Emerald lawns is great in the communication dept and is very responsive to my requests. I've been in the landscape business a long time and could do all my lawn treatment myself but I know emerald will do it right with professional grade chemicals read more

Emerald Lawns - My lawn on right New install and maturing daily. Weeds under control. - Tree Services Near Me - Round Rock, Texas

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Updating my review to reflect the recent improvements to the service. I still think there is room for improvement -- especially with communication -- but I appreciate the effort the team at Emerald has put forth since forging my complaints about dead grass. I still see periodic weeds popping up and the grass still hasn't recovered from the fungus, but the team is TRYING to help us fix this issue with our lawn, so I commend them for it. read more

I used Emerald Lawns for the past year, with a 1 year pre-paid service set up in the hope of having a nice lawn. Unfortunately after 13 months - my lawn (while following their watering recommendations, etc) still looks like it did before I signed up for their service. Bald spots and a ridiculous amount of weeds. I will say, they did show up when they said they would, so that's a positive. And their online system works well to see the services they did and makes it easy to pay. I'll save the $100/mo this year and let my lawn look poor on it's own. read more

Emerald Lawns - Tree Services Near Me - Round Rock, Texas

My lawn had never looked better. Their advice has been great. And the irrigation audit has saved me money.

I LOVE EMERALD LAWNS, they have great employees and the young man that has done ours is one awesome young man! He always explains what he is going to do and any Questions I have for him he explains very thoroughly! Gpa and I are very Happy with d'Artagnan Benn , keep up the Great Job you do for us! We Love the Great job Emerald Lawns is doing for us and Thank you for a great very polite young man you have working for you d'Artagnan Benn he knows his stuff! God Bless you! The MOORS! Thank you again EMERALD LAWNS FOR GREAT SERVICE ! read more

Our lawn has never looked as healthy as it is now. Even after the severe summers for the past two years, the grass is healthy and continues to fill in spots without grass. read more

I've been using Emerald Lawns since July and so far I love their services! Nathan H. has come out to the property for each service and has always asked us how things are looking, if we are happy, and has educated us on how to maintain our lawn in between treatments. He's great! Our new sod from our builder came with a ton of weeds (and there were weeds in between the seams) and while the yard is not 100% yet, we've noticed a slight slowdown in weed growth since using emerald lawns. I am hopeful that once the sod fully matures and post emergent is placed, we'll have the best lawn on the block. Yes, it's easier to treat weeds on your own, but Emerald Lawns provides peace of mind. Any time I am concerned, they send someone out for a service call and address my needs. They are smart about what they do and are thorough when they visit. read more

Better that they addressed my issues. My husband was surprised when I said I paid them after all the bites I had been getting and the canister was rolling around the yard never filled. When I complained they at least talked with me. read more

Best lawn care company in the central Texas area. Locally owned and knowledgeable about what a lawn needs with the crazy Texas soil and weather. Forget the national guys who do the same thing everywhere. You need local experts to make your lawn look awesome. Very happy with my results. read more

Beware!!!! They do not stand behind their products and services. They use the weather as an excuse for the lack of performance and results on your lawn. Do not pay for the extra services they do not work. My lawn looks worst now then before. read more

Emerald Lawns - BEWARE!!! The results for using emerald Lawns. Service and products.Terrible just terrible. - Tree Services Near Me - Round Rock, Texas

Buying into the grub control and then the lawn treatments I had more weeds in my one year with them than I e we had in my lawn. Comments or contact was a redo or you're so close to your next application we'll have to charge you. Continued to wait on lawn improvements or just get it back in the condition it was before using their service. I bought into the aeration and top dressing which in not cheap. This just led to more weeds and something called Ring Mold which I was told was harmless. I would go back to my security cameras and watch a guy pull up with a hand held 2 gallon sprayer and spot treat my lawn that's when I realized I needed to cancel. Always responsive to calls or complaints but I just felt like I was being milked for more money. John Lutgens read more

I used Emerald Lawns last year and my last treatment was in December. My grass only kept on getting worse and worse. the tech only wanted more and more money and expensive treatments. I did the Winter soil conditioner($59.54), Lawn Harmonizer and weed barrier ($59.54), fall root zone feeding ($70.36), Topdressing and aeration ($406.34), Lawn stress reliever ($59.54) Grubworm control ($89.41) and on and on. I spent a few thousand dollars and I just ended up with dried up, burnt grass. They fried my grass! After all that they still continued to come and bill me for the service. DO NOT USE THEM OR FALL FOR THE EXTRA CHARGES AND TREATMENTS!!! Here some pictures of my horrible lawn, I wish I could put sound on the pictures but it sounds crunchy all the way through. read more

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I hired Emerald Lawns for approximately two years to enhance my St. Augustine grass in the front yard. I took care of my lawn in the backyard. Unfortunately after almost two years my front lawn regressed with weeds taking over in numerous areas and dead patches which they claim were caused by hotspots. I had a supervisor come out twice and they offered no other solution other than water more. I water the twice a week allowed and run it twice during those days at a 150% additional during the summer months. My backyard is thick, lush St. Augustine. I gave their management another chance to fix the issues and they offered nothing and nor would they refund my final service of $47.00. I would highly encourage you to explore other companies. I'll be bringing it back to life myself moving forward. read more

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We've been using Emerald Lawns since 2008 at our original house and I have to think we're one of the first few hundred original customer numbers they have! That day Luke came out personally and surveyed our previously unmaintained lawn (previous owners) and made it look like a golf course in a few months. I remember he even noted while looking at some concerns we had about a few weeds that he could kill that just by giving a mean look - it worked! Fast forward to 2016 when we moved into the next house and we still utilize EL today and have had tremendous results. They are are great at not just the human touch but identifying trouble spots we may have noticed in our regular lawn overview and correcting them. Communication is very thorough and they are consistent with arrival and delivery. The liquid aeration is paramount as I recall in our old house the old aeration practice of piercing the ground broke an irrigation pipe the irrigation person didn't bury low enough - don't need to worry about that now or erosion bringing those pipes to the surface to be at risk. Great people first, amazing company second. Partner with them with confidence. And not once, ever, has my gate been left open where my dog got out. I know that's a big thing for us pet owners. You can trust them. read more

Jon Stroope with emerald lawns came out to adjust my sprinkler system during our 4 times a year a scheduled service, he did an amazing job and even fixed a broken sprinkler her found, you can't beat the price for what they provide, peace of mind that the sprinkler system is working optimally. Highly recommend these guys, the do so much for us! read more

Waste of money. I had new sod installed in my front lawn a year ago. I wanted to make sure I took good care of it so it would thrive and look good. There's not much left of my sod after using this service for a year. Tech's response was "I don't see any weeds. ‍" I was told I'd get a call from a manager, but it never happened. Don't want a call at this point, just want to warn others not to bother with this business. read more

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Please do NOT waste your time or money with this company. We hired them to do 2 treatments of Roundup on our ditches in the New Braunfels area. Ryan said it would keep grass from growing in the rocks of our ditch for about a year. Not only did it grow back within 2 weeks, there were some areas that never died. Almost $600 for nothing. Then my wife talked to the office and they said they would have Chris call her. Never heard from him. So I called their office and they told me Chris would call me and I still haven't heard from him. My wife tried to contact Ryan as he was our original point of contact and he has never answered her calls or returned messages. In my opinion this company is a scam. Stay away! read more

Emerald Lawns - You can see the dead weeds but lots of green. - Tree Services Near Me - Round Rock, Texas

I have lawn and tree service with Emerald Lawns. They show up and perform services several times each season and my lawn looks great.

I hired them for fertilizing, weed control and ant control. After the last service I had with them in early summer, they fried my lawn. I immediately expressed my unsatisfactory experience with them. I got the run around and they continued to bill me for the service. I continued to communicate with them about what happened and that the charges should be adjusted/removed. I then received letters from a collections agency that they had sent the bill to them. I sent an email stating that this needed to be resolved. Finally - months after they burnt my lawn, a manager shows up unannounced. He began taking pictures and I told him that it had been months and my lawn has been repaired since the damage. He assured me that he would zero my bill out and remove it from collections. It is now almost a month later and I have received more bills from the collector. The manager - Chris- will no longer respond. Today I called the office once again and this time asked for a regional manager. I was told the VP of the company was Aaron Carter and he would be calling me. Well, a quick search shows that Aaron Carter is the customer relations manager. Not the VP. Clearly, the lack of professionalism and the lying runs throughout all departments is in this company. I posted a comment on the FB page and they quickly deleted and blocked me. So now, the headache they have given me dealing with this can be theirs also. It would have been very simple to handle this professionally, address my concerns and resolve it quickly. But here we sit months later. read more

I have called 6 times, once last week, 4 times yesterday and once today.. NO ONE HAS RETURNED MY CALL.... We paid $4000 last yr to put grass in and looks like they have killed our grass... unhappy customer! Save your money and find amother place that cares and returns calls. Wish i could give zero stars...trying to upload pictures but not going through read more

For a number of years now, I've used Emerald Lawn Service to fertilize my yard as well as for weed control. They have been particularly easy to deal with and have been most responsive to any concerns I've had. I wholeheartedly recommend them! read more

Today, I had my irrigation system assessed and repaired by Sean, who was an excellent technician and did all the repairs and adjustments on my sprinklers. The pricing was excellent. Sean answered all concerns and explained how the system works. I was not able to be at home for the appointment, but my son was able to stay and Sean gave me all the break down of the cost over the phone and on my approval did the repairs. When I came home i saw the work and was very pleased of the work. Now as I'm writing the review, I'm outside enjoying my sprinklers knowing that now I'm going to have beautiful green grass. I also have my lawn service and pest control with Emerald Lawn. read more

Always enjoy bragging how my yard looks in the summer. Thanks again Emerald Lawns! Ready for winter to be over and my grass to Wake up. read more

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Emerald does a great job at keeping the lawn weed free and green (provided you water and mow as appropriate). I enjoyed their website and their service recap with the products they use. The techs were always on time, respectful, and easy to chat with. However, the products they use don't do anything to build up the soil or truly allow the lawn to be naturally healthy. They use liquid only applications, which are quickly used by the plant and do nothing to build long-term soil health. I enjoyed using their service as a new homeowner and never had any issues with their service, but eventually took over the lawncare myself so I could focus on building long-term soil health. If you're not a DIY'er and don't want to spend the time and effort, I would highly recommend them for a great looking lawn. If you want to become a lawn care nut; you'll eventually want to take it over yourself. read more

I get stopped often when out in the front yard and asked what my secret is. My answer is always Emerald Lawns!!! I have sent neighbors and friends. I am so thankful for your service and the customer service is too notch. Anytime I ever have any questions or concerns I know I can always call and get someone out. The technicians and managers have helped us so much over the last 2 years to get our yard to where it is today! read more

Emerald Lawns - Tree Services Near Me - Round Rock, Texas

I wanted to take a few minutes to drop a line about my ..yes MY technician Tiffany LOL. I've claimed get as my own and I'll add she's the reason I'm still a customer today. I've been with you all for several years and have had multiple techs but NONE as courteous and attentive.   Whenever I see weeds popping up and alert her she takes care of them...and trust me it's been a challenge.   I never felt heard before and that's why I almost cut the service.  It wasn't helping. Other techs would tell me things...like water etc... but none of that helped. Tiffany listens  ..follows up...checks in and GOES ABOVE AND BEYOND to make sure my lawn looks amazing and her hard work is def helping... Keep her on my route or else LOL TIFFANY'S biggest fan!!! read more

Highly unethical business. I wanted to share a very negative & time consuming experience I just had with Emerald Lawns. They contacted me in mid May looking to start service at my new home. I agreed to 3 out of 4 offered services. I received a bill for all 4 services. I was told that I had agreed to all 4 and now had to pay for them. I have wasted hours talking to their business in an attempt to resolve this. I received a letter from a collection agency last week for the $80.00 bill (the service I did not agree to). I have chosen to pay the bill to avoid risk to my credit and battle this in small claims court, BBB and through other means. I had no idea the customer could just be forced to pay a bill for services they did not authorize. This is very upsetting that a business can continue to bill even though the service was not requested or approved. I hope others can learn from this bad experience. If they will do it to me they will do it to you. read more

We've been using Emerald Lawns for a couple of years. Most recently we received an irrigation audit. It gave us piece of mind after the winter storms to know our system was in good shape. We had one small break they repaired. They also programmed our system with a watering schedule specific to our lawn's needs and left us a written copy of the schedule. We also use their monthly plan for lawn treatment and tree/shrub care plan. We've received compliments from neighbors about how weed free and green it is. Their plans are flexible, you're not locked in to a contract. This is why I first decided to try them and have been very happy with the service. I don't have time for calls during my work day so I like how they leave a message to let me know what day they'll be by. And if I need to contact them I either email or leave a message with their after hours service. I've even texted the techs before. Great service for busy people! read more

We needed help getting rid of weeds, and we have plenty. I called several places, but Emerald Lawns made the right impression. Our lawn has its first sprayed by Jose, who did an excellent job. read more

Ryean Colby did an OUTSTANDING job servicing our sprinklers and more importantly training me on how to correctly operate our Rainbow sprinkler control system. He also expertly 'educated' me on the types of sprinklers we have on each of our zones and how they need to differ from each other depending on what types of plants/grass they're sprinkling. In doing all of the above, Ryean also showed me how we can save a lot of water and $. Because I had forgotten to ask him yesterday, at my request, he came back again this morning and quickly sourced a leak and fixed that. We've been using Emerald Lawn with great satisfaction for all of the almost 8 years we've lived in this home. Ryean's expert knowledge on irrigation, his communication skills, training ability, work ethic, personality and politeness speak volumes for his character and how very well he represents Emerald Lawn. He's also a heck of a nice person. read more

Had been using them for a couple of years. They used to be great but they have started indulging in shady practices recently. Firstly they started advertising on the lawn without consent. Secondly, they do not respect postponement and will try to push for a service prior to the agreed upon date. Recently they started notifying us of an upcoming service just a day before and that too late in the afternoon. This leaves a very small window for rescheduling. These practices leave a bad taste in the mouth and i would not recommend them going forward. read more

Very disappointed in the way my lawn and yard care were handled; Lots of bare spots, large areas of completely dead grass, and worst of all, ignoring these problems. Over two years of wasted money, as far as I'm concerned. A positive in their service was the tree program. My three trees are doing well as a result of their service. read more

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We've used Emerald Lawns for years now. In addition to taking care of our yard, their customer service is exceptional. Their technicians go above and beyond and do "little" things like blow leaves off the porch when they're done working. These "little" things tell us how they approach the "big" things -- like applying fertilizer, weed and pest management, aeration and even managing our holiday lighting. They also take social distancing seriously, which is an added bonus. Today, our technician Silvestre Salgado took the time to explain our aeration treatment and exactly what was being done. He was especially helpful, courteous and knowledgeable. Additionally, Brooke H. is always very helpful with helping us add services, schedule service and answer technical questions about treatments. We really enjoy using a knowledgeable, professional and local service to take care of our lawn. Emerald Lawns is our team. read more

Don't call anyone else but Emerald Lawns. These guys are here when you need them. I get so many compliments on my yard. They do an excellent job and are so dependable. Very friendly and prices are great. Thanks for making my yard beautiful and GREEN! read more

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Friendly technicians that service your yard, but after a year (15 months), have not seen the results I was expecting. They've come back out to retreat and the results are still the same - weeds, pale looking, no improvement. Finally gave up when I asked to speak to someone other than the technician for help. I was looking for someone that didn't just want to sell me up, but rather someone who could help me understand why the yard wasn't getting better after 15 months. Called the office and they told me they would get a manager to contact me. Got an email from Rudy, their resolution specialist, a week or so later who told me over email that he would get the area manager to contact me. A few days later, someone called while I was driving and asked if I wanted to talk to a manager, I said yes and then the call ended. After a few days, emailed Rudy back and he responded that Jesus had called me twice last week on two different days. I don't know who Jesus is, was that the area manager? Office, Rudy, Jesus, who is the person that would be able to help? Went ahead and cancelled the service. For what they charge, you don't get the results you expect. I just wanted a weed free yard. There are weeds everywhere. read more

Good company, their chemical really works. They uses a nice blended top soil and liquid aeration, so no damage to my sprinklers. The people who came and treat the lawn are all very respectful and explain all my concerns to be very detailed. I really like to read their reports and what they did on the lawn. I watch them service the lawn all the time and they are all very through. read more

Emerald Lawns - My lawn was saved by this company, we had a fungus issue. - Tree Services Near Me - Round Rock, Texas

We've been using Emerald lawns for about 4 years. In that time our lawn has gone from the best looking lawn in the neighborhood to the worst. Last year I called several times and got excuses like the technition diluted the week killer too much. They kept saying we'll have a manager come out to meet with you. I kept getting more weeds and no manager ever kept an appointment. The final straw was when I got a warning from the HOA to do something about my lawn. I cancelled the service and would never use them again. read more

emerald lawn has always been punctual and courteous when they arrive. work is done with great care and they are willing to discuss anything they find or noticed. my lawn is thriving as best as possible with their care. good company to use for your lawn treatment and shrubs. read more

This is an update to my original rating of Emerald Lawns. I contacted Aaron Carter of Emerald Lawns to discuss my concerns and issues with the condition of our lawn. We arranged to meet at the house so he could walk the property and decide what should be done. The meeting was very informative and productive. We decided to do the next scheduled service and see if things improved. The service was done a few weeks ago and fortunately, we received some much needed rain. Bottom line, the lawn looks great, it's thick and healthy with just a few thin spots near the road. A technician was sent to the house a few days ago to inspect the condition of the lawn. He didn't find any problems but did add fertilizer to the thin areas to help stimulate growth, no charge. I am happy with the results and very impressed with Emerald Lawns excellent customer service. I can now say that I have one of the nicest lawn in the neighborhood, thanks to Emerald Lawns. read more

Emerald always calls a day or so ahead to let us know when they are coming and if that is okay. The after service email detailing what was done and what the technician saw is really appreciated. read more