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    Emerald

    5.0 (2 reviews)
    Open • 6:00 am - 11:45 pm

    Services - Emerald

    Pool chemical testing and balancing

    Pool draining

    Emerald Photos

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    Recommended Reviews - Emerald

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    6 years ago

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    5 years ago

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    Best Florida Pools & Spa

    Best Florida Pools & Spa

    (41 reviews)

    International Drive / I-Drive

    The service that Kori provided was outstanding. I'm not the most timely responder to my reviews but…read moreI want to be able to be fully confident on the work done over time. This job was done and I would not hire anyone else to do your pool. Kori is very fair in pricing and much lower than the bigger companies. However, he does not sacrifice any ounce of quality workmanship. He can be busy since it is Florida so patience is key, if you want things done correctly. More expensive, and quick, may not mean quality! Sorry for my lack in getting you this review sooner, it's been a long year as you can expect.

    Just over a year after installation, the new pool coating is failing. Multiple pool companies have…read moreinspected it and identified that the surface was not properly prepared prior to application. There are numerous voids where the coating did not adhere to the pool shell. Those sections are now discolored, and calcium flakes are forming where air voids exist behind the coating. Best Florida Pool and Spas acid washed the surface earlier this year. This would have been an opportunity to identify the adhesion problem, but the issue was either not recognized or not communicated to me. Separately, Best Florida Pool and Spas installed a heater a few years ago that remains under warranty. The circuit board has failed. I have requested the purchase invoice needed to file a warranty claim, and they have not provided it. My recommendation to anyone considering this company: put a formal written contract in place before proceeding, so that you have clear documentation and legal recourse if problems arise.

    Vision Pools

    Vision Pools

    (9 reviews)

    Dr. Phillips, Horizons West / West Orlando

    I called this company for a quote to clean a swimming pool. After sending in photos the quote I…read morereceived was vague, so I asked for someone to come in person to give me an exact quote. I later received a call from Luis. Soon after calling me he put me on hold in order to answer another call, which I found rude. We scheduled an appointment for him to come over and take a look. The time of the appointment passed and Luis didn't come. I called him to check whether he was on his way and he told me that he got stuck at another job and couldn't come. Even though he had no intention of coming that day, he didn't bother to let me know. It appears that this company is related to another pool company called Swim Solutions. I'd suggest checking their Yelp reviews as well.

    OMG they went above and beyond for me. I didn't have a ton of money and they treated me like I was…read morea billion air . They really left me with a swimming pool way more than what I visioned. The name is exactly how this company does business. I don't know if there is more than one Vision Pools because when I saw other reviews that couldn't be the Vision Pools that did my swimming pool. They were awesome the whole time. It only took them a little over 2 months to completely build my pool. I can't say nothing bad about this company. I would beg everyone who wanted a swimming pool to have Vision Pools to do the job. They are trustworthy and do the best job a company can do. They really left me in OMG mode. Unbelievable . They did an awesome job!! I can't say enough about my experience with them. Me and my husband love looking at the pool as much as we love to swim in it . No other company could have beat them. THANK YOU VISION POOLS !!!!!!

    The Better Pool Guy - Clermont VistaCenter Location

    The Better Pool Guy

    (14 reviews)

    Horizons West / West Orlando

    Paid for services for the month of June. Company closed. No services or refund was provided. Do…read moreNOT use.

    The customer service here is phenomenal! I needed service done on my spa and found The Better Pool…read moreGuy through a yelp search. I requested a quote through yelp and Beth responded promptly with great information. From there I was able to communicate with her via text to collect more information and set up the service. For me this was a great method to communicate as I spend a lot of my days in meetings/conference calls so a quick text to communicate was great. Since this was for a vacation home, it made things a little bit more complicated, but Beth went above and beyond to explain things to me and try to find a way to get the service done before I arrived for a visit. Even though it likely would have been easier to just arrange for the service when I was there, Beth actually said to me that she'd like to have it ready for my use instead of having to wait a week. I really appreciated that. There also was a some confusion with me receiving the write-up/pictures after the service, but again, a quick text and Beth was super responsive. She explained they had just switched to a new system and were still learning the ropes but went out of her way to make sure I got the information I needed. I also received a follow-up email with further explanation making sure I had the information. Overall, I was really impressed with the level of customer service here. It would have been very easy to just brush me off, but multiple times they went out of their way to help me. I highly recommend them!

    Doc Dean's Pools - The Doc Dean's Pools Leadership team

    Doc Dean's Pools

    (15 reviews)

    Horizons West / West Orlando

    After more than a year of amazing service, I found out that my regular guy left. It has been…read moreterrible ever since. There is a total lack of communication and effort. My pool is now green soup and when I called for a shock, they told me it was my fault and they aren't interested in my business.

    I never write reviews but this is one that I had to write to make people aware not to use Doc Dean…read morePools unless you are ok with it never being their problem or fault if there's an issue. We had Doc Dean Pools for years. Issues are never their problem no matter what it is. For weeks we've had a yellowing green pool and was assured that our pool would be looking perfect for our backyard party. This is not safe for anyone to swim in! Again, Not their fault!!! It still was not looking clean at all after two weeks!!! We actually had to move our party to an another venue!!! This was not their problem again, and again. Now 3 weeks with an unsafe green pool Their son said it's not their fault and was rude and condescending. Then It still wasn't their fault! The son James is especially rude and condescending and extremely curt trying hard to argue with me even after I told him 3 times that I do not want to talk to you right now. He actually said to me " NO, This is the perfect time to have this conversation" I said no not right now because I'm upset about how you are talking to me and that my pool is still yellow after 3 weeks. There have been issues over the years where they would never take any responsibility and I just let it go but this time was different because of the way James was in my face. He had his face so close to my sliding doors trying to intimidate me! Snickering at me. I have terminated their service and am writing this review as I've seen now on this review page with YELP that others have had similar issues.

    Emerald - poolcleaners - Updated September 2026

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