5 Stars for Renzo for trying to fix my issue with my car. The navigation stopped working when I…read moreupgraded my iPhone. He was not able to resolve the issue but I truly appreciate his time and patience for trying. He gave suggestions on what could cause the issue. Cable is #1. When I got home I tried 5 cables and lo and behold the 5th cable worked. Thank you Renzo for your exceptional customer service!!!

I was interested in a 2017 Mazda MX-5 RF. Which is what I would later purchase and buy off of them…read more From start to finish, it was completely unprofessional and unlawful. From the salesperson saying that the hidden component can house a "Glock-19 well" to the mention that the cup holders can be used for "drinking and driving". I wouldn't consider this establishment to be of the standard expected. My salesperson had told me that Apple CarPlay was on the vehicle and that the car was in great condition. Which it seems to be everything people have said until I left the establishment. But nonetheless, there was so much back and forth to the point where AlextheGM (guy on the billboard) had to come out and correct my first salesperson. It was awkward as a customer having to sit and watch him be mean and rough with him in front of me. I just felt as though I wasn't dealing with the nicest group of people. While in the background, a group of sales people were talking bad about customers who were having their cars serviced. Once we got all of this together and sorted, I went into the financial office. To which the finance manager was really nice to me. However, he said, "Your car is in great condition, you don't need any warranty," to which he decided to not offer me the option to choose a warranty. Which isn't illegal, however, given my story I believe that this would be intentional. After quite a few signings later, I had a "great condition, no need for warranty" car. As I was pulling off the driveway, I got a phone call from the salesperson saying that my car didn't have features he told me it had, like Apple Care Play. To which I was disappointed; I was told it did when it didn't. Deception or oopies it doesn't matter, that is unlawful. After a week, the trim of the car was flying off on the freeway, and the brakes since day one were warped to the point where it caused the car to swerve if going freeway speed. Also the car was missing wheel weights which made the steering scary to operate. So I returned the car to them, and they took the car for ten days and repaired it. Which I was thankful for and vocally told everyone at the dealership this. Than a week and a half, 27 days into owning this car, the engine decided to rattle the whole cab of the car when driving past 3000 rpm or idle. Once I told the dealership of this, they prompted me to get it towed from Oakland all the way to Fremont. Which I had to pay for. To which I arrived to a 20-min argument where I was being told that it was my issue now. This is where I dealt with Larry Diamond. Who made every part of my argument seemed as though it was my fault. Told me I was ignorant in law. Said that them repairing the breaks "was out of the kindness of there heart" when it really isn't. And told me I wanted a free engine, which I never mentioned. When I requested what type of service was done to the vehicle before they decided to sell it. He said he will not give me those records and that even if he did they would only show them paying a shop to service it. (I have this paper now and it clearly shows the breaks were serviced, when they really weren't) To which I questioned, because they didn't actually service the car themselves, an official Mazda dealership had someone else do the work. And every time I questioned his arguments I was met with "I didn't know what I was talking about". He then tried forcing me to agree to a free diagnostic, to which I would have to pay for repairs. I left and didn't agree to anything because I was sold an unsafe vehicle and all I asked was that my car be fully inspected like it should have been. So I drove it home rattling and all in tears. I came a second time and dealt with Larry again. To which he was really upset with my yelp review. Told me they wouldn't help unless I got rid of it. Called me "abnormal person" for sharing my experience. Even though I spoke 10 words max he got really defensive. There is a lot more, but these are the people you deal with coming here. So take it as you will. "Sell more cars, make more money"

I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

Great experience! I found the car I wanted to purchase online, but we live about four hours north…read more Blake called me, and from the very beginning, the experience was incredible. He was able to hold the car for me so I could make the drive down with my kids. When we arrived, Blake had the car prepped and ready to go. We went straight out for a test drive, and when we returned, everything was ready for the paperwork. Because of traffic, my kids had already been in the car for over five hours and were tired and hungry. Before I knew it, Blake had asked them what snacks and drinks they wanted and ran across the street to the convenience store to get everything for them while I finished the paperwork. When I came back into the room after purchasing the car, they were all happy and content with their snacks and drinks. It was such a thoughtful gesture and truly above and beyond anything I expected. The entire experience was wonderful, and I'm so thankful to Blake. He was absolutely incredible from start to finish. I would absolutely go to him to purchase again. We love our new car!

I brought my 2023 Volkswagen Taos to Winn Volkswagen for a check engine light and because it was…read morerepeatedly losing coolant. My appointment was Monday at 7:30 AM, but the vehicle was not actually inspected until Tuesday afternoon. Their own technician documented dried coolant residue between the cylinder head and engine block, appearing to originate from the head gasket area. Despite this, both the service advisor and service manager declined to repair it under warranty because they considered it "seepage" rather than a leak since there was no active dripping at the time of inspection. I contacted Volkswagen Customer Care afterward and was advised to take the vehicle to another authorized Volkswagen dealership for a second diagnosis. At the second dealership, the vehicle was diagnosed within about an hour as needing a new head gasket, and the repair was approved under warranty. My experience with Winn Volkswagen was extremely disappointing. They had the vehicle for more than a day, documented evidence of coolant at the head gasket area, and still declined the repair. Another authorized Volkswagen dealership identified the issue almost immediately and approved the head gasket replacement under warranty. I will not be returning to Winn Volkswagen for future service or vehicle purchases.

The overall customer service was phenomenal! John our salesperson was friendly but not pushy. Rick…read moreand Reza the finance guy and closer, were super professional and explained everything in detail. If you're in the market for a car, these folks will take care of you like family. I highly recommend this dealership!

Today, we returned to Fremont CDJR to explore options for trading in our truck, and the experience…read moreexceeded our expectations. Bunny assisted us during our first visit and stayed in touch to help arrange our follow-up appointment. He is professional, knowledgeable, and informative, with an impressive understanding of all the vehicles on the lot. He took the time to answer our questions and made us feel comfortable throughout the process. We also had the pleasure of meeting General Manager Frank, who was incredibly welcoming and genuinely friendly. From the moment we arrived, we felt valued and appreciated. What stood out most about the team at Fremont CDJR was their willingness to listen. They took the time to understand what we liked, what we loved, and what we wanted to avoid. They kept everything realistic, were transparent when discussing numbers, and worked hard to find a solution that fit our family's needs. Reza, one of the finance managers, was also fantastic. He carefully walked us through all the paperwork before signing, ensuring we understood every detail. His years of experience in the automotive industry were evident through his knowledge, professionalism, and ability to explain everything clearly. We truly feel that we made the best decision trading in our truck and purchasing our new vehicle today. The entire process was seamless, stress-free, and enjoyable. We can't thank Bunny, Frank, Reza, and the entire Fremont CDJR team enough for providing such an outstanding experience. We highly recommend them to anyone looking for a vehicle and a dealership that genuinely cares about its customers. Thank you!

Knowledgeable and helpful sales team. No unnecessary pressure. Ahmed Nasiry was quite helpful in…read moreexplaining different options and also inquiring other dealership for the exact car we needed.

Had a great time at this dealership working with Dylan Hatch, test driving and discussing the…read moreMustang. He was extremely knowledgeable, patient, and kind in the time we spent. Made me feel very comfortable as a first time car buyer, and I'd highly recommend asking for him if you're looking for a car. He'll definitely be getting my business in the future, too

I was looking for a car that can be reliable and run for a long time. i wasnt looking for a car…read morethat requires repair right away. So, I was told by my friends that there is dealer in Fremont who can give you good price and almost brand new cars. It sounded to good to be true. So, I wanted to check it out by myself and the first interaction i had with him was amazing. He was pretty straight forward in his deal and asked us what exactly we were looking for. He got to know our needs in terms of what we need and recommended me go for a Hyundai 2015. it was low on miles plus good on gas. i havent had any issues with it so far and its been almost a year i have it with me now. Long story short, there are couple of things that attracted me the most towards him was one of things that HE DID NOT CHARGE ME INTEREST WHICH I HATE TO PAY and gave an option to pay in installments which was a big favor/help that he offered me. I call him Baba Jaan, Nice, Very Busy guy, and most of all a good human being to deal with. I strongly recommend him for all those who are looking for a good car with good payment options. P.S. I dont know why Yelp is removing my rating.

Sohail is a great guy Only have good things to say about…read morethis gentleman and his family Not for everyone though. If you are looking for a flawless vehicle, this is not the place. These cars come with some bumps and scratches, but vehicles seem to be well worth the price he is offering. A salvage title vehicle will not sell for the same price as a clean title. If you are planning on reselling your car soon, probably won't be something you will want to invest in. Thank you Sohail

Made an appointment to test drive the Gravity through Lucid Motors web portal. Upon arrival on…read moreFriday the 5th of December I met the previous salesperson who assisted with a previous experience with the brand. Caught up, saw the new vehicles (the race car, the customized conceptual version of the Gravity with lower cladding to protect the metal around the lower edges). The Gravity is a solid luxury SUV. You need to spend a lot of time with the vehicle in order to realize if the vehicle is right for you. It's a good vehicle at the right size that makes adjustments for ride height based on your preferences. A neat aspect is the vehicle lowers when it determines a passenger is expected to enter the vehicle. Very cool! The refinement, options available, material choices and look is in a class of its own. It's a lot to process so take your time in making your decision. It's a really nice ride to drive. Currently in the design process and determining the right options and best fit for lifestyle and function. Visit the web portal and schedule your test drive. Experience the Gravity for yourself.

First time taking my daily driver in, for service. Dropped my car off, was given a loaner, and…read moreleft. When my car was serviced, the tech thoroughly checked the car, he automatically repaired the things he noted (under warranty), and the car was returned. I was impressed how thoroughly the car was checked. Having owned a model S, for the better part of 10 years, I was happy to have service as good as/better than Tesla used to do (the owner experience went downhill in the later years).

Honesty. Integrity. And plain out kindness. ---- I recently…read morebought a 2000 Honda Civic from Froylan, the owner of Sanchez Auto Sales, about a week ago. My Dad and I were surveying different cars around the bay area, as I am a recent college graduate needing a reliable used commuter car for additional graduate schooling over here. Seeing the advertised Honda Civic on craigslist, my Dad decided to call Froylan and ask specific questions about the car. Froylan was completely honest about the stated cleanliness, reliability, and trust-worthiness of the car. But of course, we took it with a grain of salt because any dealer would say that of a car they were selling. To our surprise, the car was exactly the description he told us. It was clean, in great condition, no paint scratches or anything. We took it for a test drive with Froylan in the car. My dad, a car aficionado and prior car salesman, asked him a grocery list of questions about the car and Froy was honest in everything he said. Even if he did not know for sure about the status of something, he said he would find out and tell us immediately. He never tried to be deceptive or sugar coat a situation. Notably, he was sincere in telling us the status of the timing belt from the previous owner. It wasn't listed on the CARFAX report and he said because of his unsureness that he would handle it if we bought the car. So the car ran great and we took it back to the parking lot, and my Dad and I were serious in buying it. He lived up to his word when ensuring the price we negotiated over the phone. In the days before we picked up the car, he was communicative with us about when the car was ready. When we picked up the car a few days later, he met us at our desired location - BART and was punctual. And the cherry on top - he even filled up the gas to full for us, as well as detailing the outside of the car. He is the most sincere and his kindness went farther than I would have anticipated. He is my recommendation to anyone who needs a commuter or used car. Thank you!

Terrific transaction! Buying a 20+ year old used vehicle is always a risk. Froylan had the…read morepaperwork, carfax and info ready and had even run the car through a wash when I called to make an appointment. Friendly, knowledgeable and polite. Highly recommended.

I hit my 20k routine maintenance and had some driving coming up so I wanted to get it done…read morepromptly I called them mid day during the work day and they said to come in They provided transportation and I dropped my car off .. as time was getting close to the end of the work day no one contacted me so I contacted them & found out their service station was closing soon I didn't want to rush them but wanted an update as to when the car would be ready they shared that by the time I arrived in the uber they provided ( I was close by ~5min in car, but a much longer walk) When I came my car was ready I appreciate them accommodating me as basically a walk in with no appointment unfortunately I don't remember who helped me but I'll update the review w. Names if it comes to me the only suggestion is having a point person who can provide service updates at least after the 2 hour mark Vehicle serviced Maintenance inspection completed Recommended maintenance performed

(SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

Wow, what a great experience! This was totally not what I was expecting. I've been to dealerships…read morebefore that were pushy, aggressive, and just trying to get over on you, but ApexCars was completely different. They were attentive without being pushy, and I never felt pressured or like they were trying to money-grab or make the deal better for themselves. The whole experience was smooth, professional, and genuine I would highly recommend ApexCars 10/10 experience!

Had the best time here getting my ID.4 i finally decided to go hybrid or EV talked to Jason aka…read moreCrystal , about the ID.4 that I saw on their website. Made an appointment to go test drive the car on the weekend before the 4th of July. The car ready once I arrived. Went on a test drive with Kayla and loved the car. Still hoping for a hybrid. When it came time to finally make the decision to go get the ID.4 Jason and Kayla had everything ready for my wife. The paperwork and process took very little time. I recommend if one is looking for a car to go to Apex Cars in Fremont and ask for Jason, Kayla and team no pressure and they treat you right! Thank you Jason, Kayla and Team!