Travis is reliable and professional. He keeps repair costs low and does high quality repairsread more

Travis knows spas and how to diagnose and fix them. He helped me determine issue with my 20year old…read morespa motor and find best price for ordering replacement. He installed motor and wired it up. He also repaired a PITA leak from the spa light fixture, so water would not short out the new motor. Travis ain't cheap, but good value to get spa back up and running at fraction of cost of newer models-if you can get one (delivery's are 3+ months out). He a nice guy to talk to and learn from as he goes if you care to ask.

The first Vanguard spa I bought in 2006 is at my daughter's home, it hasn't been moved and stopped…read moreworking last spring 2024. We had 2 service calls and it was still not repaired. We were told to have the electrical going to the spa checked which we did using the electrician that the shop recommends. Ken Thompson and he said the electric and the 50 amp are perfect. The issue is the spa works for about a day then shuts off. Something is triggering. I went in the Shop over a week ago as my daughter who is a full time High school teacher & her husband a fire fighter don't have time to follow up on this and get it fixed and she asked me to please get it repaired. With David Grant, I relayed that we had electric connections checked out and it's the spa needing repair still. And I asked that he pass on this critical info to the repair manager This is an open ticket since starting last June or July 2024 I believe. So I'm hoping for some priority since this repair issue is long time pending and my little grandsons want to use the spa as a warm pool. As well as my daughter and her husband who both work hard daily. This repair order should be prioritized over all the orders taken since as it's not been fixed and the other requests that came in after should be repaired after. It's an open ticket I'm waiting for a phone call to set up the repair appointment. Since this spa is old now we are wondering if perhaps it needs new mother board or of maybe the heater is triggering it to overheat and shut off. Something is triggering a shut down and diagnostics need to be ran. Please schedule the appointment as we are repeat spa buyers and the original spa repair request is from last summer. We are loyal Hot Spring customers and want many more years using these wonderful spas. Please all of us and the grandsons ages 3 and 7 will be so grateful Thank you ! I will update this once the spa is repaired and running

This is the second hot tub I purchased from Lora et al at Atascadero Stove & Spa. In fact, it's the…read moresecond Hot Springs SX model we've purchased. Love that Moto Massage!! After a bit of a wait for production, Wes and assistant easily and carefully installed our tub and reviewed all of our cleaning and maintenance responsibilities. On top of that, Wes took time out of his busy day to inspect and clean a pellet stove we just inherited when we purchased our new home. He definitely went above and beyond.

We chose Barefoot Pools and Custom Landscapes after meeting with and interviewing several other…read morepool contractors. From the moment we met Ian, we were impressed with his knowledge, his attention to detail, and the fact that he didn't try to "sell" us a pool. He listened to what we wanted, answered our questions, and assured us they could handle our project. After meeting with several references, our decision was made to go with Barefoot based on the quality of the pools, landscapes, and designs we saw and most importantly, the overwhelmingly positive comments made on behalf of Barefoot by their previous clients. Not one negative comment was shared. Then, we had the opportunity to meet his wife Tami who handled the design aspect of the project. Tami was a joy to work with and brought our vision to life. Upon completion of the project, the end result was better than we could have expected. The pool is gorgeous, the craftsmanship is outstanding, and the landscaping is exactly what we envisioned. The process from start to finish was enjoyable to watch and it was a pleasure working with and getting to know his crew all of whom were polite, professional, accommodating, and committed. I would also like to mention, Barefoot's project manager, Michael Starbuck. Michael is an amazing young man who was an awesome project manger. He too played an important role in how our project turned out. In closing, I strongly recommend Barefoot Pools and Custom Landscapes if you are considering building a pool. You won't regret it!

We had the absolute best experience with Barefoot Pools! Ian and Tami are exceptional visionaries…read moreand also have a ton of real experience for practical and helpful recommendations. Tami and Ian were very up front and honest about cost and value of our choices. We had great communication and often had real time text of discussion with the entire Barefoot Pools leadership team. Our backyard is amazing and I love that we worked through one stellar company to do everything: pool, pavers, landscaping and more. We are already planning to use Barefoot Pools for another project.

Really nice service. Lovely staff. Great for families. So nice to go to a place with vigilant…read morelifeguards. And it's so nice there is place where it's easy for parents and kids to enjoy the hot springs. It's not necessarily the most stunning place of all time, but practically speaking it's lots of fun. And for kiddos it's likely the highlight of their day.

OH. MY. GOODNESS. I did NOT look up reviews before booking 2 OVER PRICED massages…read more As soon as we pulled up i wanted to RUN. However, we had already paid over $400 for massages. Massages rooms were gross. The woman giving the massages...also dingy. DO NOT BOOK MASSAGES HERE. I repeat. Do not book massages. From the sound of it, don't book anything To my credit....i mistakenly thought i was booking the sycamore hot springs. We were definitely robbed at this run down "spa"/ hot spring. Nastiest experience ever. BRB...running to the shower.

John and his team were very timely in the bidding process with a very fair bid for our 35' pool and…read morehot tub. They were surprisingly ahead of schedule and very attentive to our needs and the detail of doing a quality job! I would highly recommend them to anyone that is serious about building backyard awesomeness! Not to mention I am a local contractor myself and don't say this often about any other contractors. Whenever anybody asks me about this company my reply is "don't even look elsewhere just sign up and enjoy the amazing work!" If anyone wants to hear it from me directly 805-610-6632

The best, most affordable pool builders in SLO county!…read more Thank you Backyard Visions for fixing all the mistakes made by CCH pools. You all went out of your way to be kind, helpful, and affordable!

We had to call three times in 9 days to get an appt. The day of the appt no one showed up or…read morecalled. Horrible service and lost sale.

Really great experience working with Pacific 805. Small business that is extreme knowledgeable…read moreabout their product. Great delivery experience and purchase. Thanks Pacific 805 Spas!

We were looking for a spa. With so many locations and so many brands I was confused. Our 1st stop…read morewas hydro heaven. I had done business many years ago and worked with Raffie. He was so helpful back then. Thought I would keep it local. His employee was great with our question & answeres. 2 days later went back and spoke to Raffi again helped us with our questions and answers. Bought a Viking spa. We are very happy!! Keep it local!!

After months of trying decide what type of spa to purchase (and where to purchase) we ended up with…read morea spa from Hydro Heaven. I promised Raffi a glowing review because of the incredible customer service he, Mike and the other guys provided. I was in the AG location a lot...asking a lot of questions...waffling back and forth...and all the time he was patient, helpful and knowledgeable in our purchase. We chose a spa off the floor to get in time for Christmas and they installed it without a hitch...even after a rainstorm and soft muddy grass. The guys installed it beautifully, Raffi polished up my spa, taught us all about the chemicals and left us with a great spa. I recommend Hydro Heaven!!! Great customer service and we love our spa.

Bought a hot tub from them at one of the Spa Fairs. Our model sprung a leak after 1.5 years. I…read morecalled and did receive a call back but after the initial call there was always an excuse. "They are at a show this week....she will get back to you." Nothing. Then the the guy was on vacation. I left multiple messages but eventually I gave up. Tried to use a leaking hot tub best we could with no responses. Now it won't heat or jets don't come on. Probably fried something due to the first issue. DO NOT waste your money here. I bought a new tub from another local central coast vendor.

We had a very disappointing experience with Xtreme Backyards. They were at the Paso Robles…read moreFairgrounds for their recent spa sale and I decided to attend. The shopping process was pleasant, welcoming, and my salesman was very knowledgeable and answered all of our questions. When I decided to move forward with the purchase, the salesman discussed the details of delivery and assured us that they would provide the delivery people who would remove the old spa and unload/install the new spa and I would only need to provide one person to be a spotter for their delivery people to ensure the spa doesn't tilt one way or the other. Delivery was very straightforward; my yard was very easy to get into and there was plenty of room. Then, when they called me to schedule delivery, they informed me I would need to provide two people to help with delivery and heavy lifting. I said this was not the agreement and that I didn't have anyone physically capable to help with this. Unfortunately, on delivery day, only two of their delivery people showed up. Me and my daughter were expected to move the old spa and unload the new one, which was something that we never agreed to and were unprepared for. I am a 62-year-old female with a back injury and was not able to help. If you go to the appliance store to purchase a new refrigerator, you aren't expected to have to help the delivery people drag it into your home and risk it being damaged, right? This was my fear as well as I didn't want to become injured and I didn't want my new spa damaged. To make matters worse, the new spa arrived on the delivery truck without any protective covering, plastic wrap, styrofoam, etc. It also had standing water in the bottom and water continued to drain from the jets during the moving process. It also had scrapes and scuffs on the top. There was a yellow hard water line around the entire inside of the spa. There was a sandpaper-like residue on the walls in the entire inside of the spa. The filters were filthy. And then I realized that I was given a floor/show model but I didn't agree to purchasing one. As of today, I am still working on removing the hard water residue on the inside and have yet to sit in and enjoy my spa. The delivery person poured some chemicals from the chemical kit into my spa and left. Considering this was a significant purchase, it was reasonable to expect a follow up call from a staff member to make sure I was satisfied with my purchase, the delivery process, etc. which of course, never happened. What was agreed upon during the sale was completely different from what actually happened. I feel misled and taken advantage of. This was a major purchase, and the lack of professionalism, customer service, and transparency is incredibly frustrating. Based on our experience, I recommend shopping around and purchasing from another company.

Service and hot tub are both top notch. We loved working with Dane at SLO Spas! Highly recommend if…read moreyou are in the market for a new tub.

Ive purchased two hot tubs from CC. The customer service is awesome. I recently called with a…read morequestion and they were great. I highly recommend this business if you are looking for a new hot tub.

Great experience with Spas by the Bay. Sales, product, installation, and service all outstanding…read more We worked with Joe who knew the product, was not pushy at all, answered all our questions, and facilitated the build and install. We got a 2026 model Hotspring Jetsetter LX. Best hot tub I have ever been in, super quiet, powerful jets. We use it a few times a week. I was a bit concerned about the power needs of keeping it hot but the insulation is amazing and the heater only comes on for a few minutes every 4 or 5 hours (see the graph from my Tesla power management app). The top is very light but keeps in heat and also the water. Only had to add a bit of water after 3 months! Recommend this equipment and this vendor. I can't comment yet on their warranty service as the product has been flawless.

Although I was initially unable to get a call from anyone at Spas by the Bay, I do appreciate that…read moreBill, the owner, reached out to contact me and apologize for the issues.