$175 minimum for a service call and it took 3 "service calls" to fix our problem. I'll be going…read moreelsewhere for my spa repair needs

Lloyd did a great job troubleshooting and repairing our spa! He was prompt, professional and…read moreknowledgeable at a reasonable price.

YOUVE BEEN WARNED!!!…read more WARNING ABOUT Grady's Pool Service, Inc. - Pool Contractor in Bakersfield & Central Coast, CA Swimming pool contractor I feel compelled to share my experience with Grady's Pool Service & Construction (operating online at gradyspools.com) -- a company that is led by Mark Grady, a pool builder and general contractor. Their website touts "20+ years in the pool business" and custom pool design, build, remodel, and repair services in Paso Robles, Templeton, Atascadero, and the Central Coast. However, my experience was extremely negative and serves as a serious warning to other homeowners considering hiring this contractor. What Happened in My Case Before hiring him, my loan company refused financing because he was on a contractor blacklist due to active lawsuits -- a red flag I later confirmed after issues began. I was given an alternative financing method and, trusting his explanation, entered a contract for a full pool build. Payments were tied to construction milestones because I had no traditional pool loan oversight. During the build, many construction errors occurred, clearly due to poor supervision and bad direction from Mark. Multiple portions of the build are out of building code, which means they must be demolished and redone before final inspection can pass. He was absent during most of the build, showing up mainly when money was due. He promised to install a saltwater system but claimed it should wait until water chemistry was balanced -- then changed his number and disappeared. Subcontractors were not paid by him and attempted to place liens against my property because of unpaid bills, forcing me into months of conflict. This is particularly troubling given other reports showing mixed review experiences for this business. Important Facts Other Homeowners Should Know Despite claiming certifications and years of experience on gradyspools.com, project execution was severely lacking. The still never passed a final building inspection. The promised saltwater pool system was never installed. Costly code violations must be corrected. Subcontractors attempted to place liens on my property due to Mark not paying them. After repeated attempts to communicate about job defects, Mark effectively abandoned the project and changed contact information.

At Grady Pools, they are based on honesty and expertise. With Mark leading the way, you can trust…read morethat your pool is in the best hands. Whether it's maintenance, repairs, or renovations, we're committed to providing you with quality service tailored to your needs. Join the Grady Pools family and dive into a worry-free pool experience!

The maintenance has been hit or miss for the last two years. Unfortunately we have decided to part…read moreways due to more miss than hit as of recently. The pool techs are very junior, familiar with basic pool chemical balancing. If anything is not right, I as the homeowner have to ask why (why is the water cloudy?) and the response is (shrugs shoulders) call the office and have the send a repair person out to investigate. I've been paying this company to come weekly (even in the dead of Winter when no one is using the pool) because I was sold on "we need be there weekly to stay on top of any issues." That is far from what has been happening -- homeowner should not have troubleshoot water quality issues. Dear Pool Experts, as the company that services our pool you need to inform me that there is a problem so that I can do something about it since you are unable to.

Greg was amazing, fast, and responsive. Extremely knowledgeable and courteous. He is easy on the…read moreeyes to so that does make it a bit distracting to look at him while speaking with him

August 2026. BV has taken over the Hot Springs Spa hot tub franchise as Stove and Spa Shop owners…read morehave retired. Aug 2026. This is good news.

For spa chemicals these folks are AMAZING. They are all very knowledgeable and very helpful. They…read moredo not 'over sell' like Idlers does. Thes folks are honest and straightforward and helped me to save on my spa chemicals, unlike the other company. They do water testing and make recommendations on the spot. This is my 'go to' spa store.

Very impressed with the service and quality of work! We…read moreneeded our pool transformed from a duck pond to a crystal clear oasis and Brandon had it up and running in just a matter of days! We hired him to maintain the pool and it is the best thing we have ever done!! So nice to be able to enjoy our pool without all the hard work! Thank you Brandon!!

Brandon does awesome work and is a great guy. He has been servicing my pool for a few years now. I…read morewould have no one else do it. If I could give him 10 stars I would.

Omar is the absolute best. He was able to fix our pool, same day, and came with the best attitude…read moreever! He fixed the pool in no time at all and was in constant communication. I would recommend him all day everyday! Thanks so much, Omar!

Had wet and wild as my pool service company for six weeks. Omar attempted to replace heat sensors,…read moreand barrel couplings, all sorts of repairs that never worked. When I called to ask him to fix it he just stopped returning my calls and just stop showing up. Very unprofessional/unreliable. Omar decided not to show up during a major heatwave in June and my hot tub went green and pool started to develop algae. I Just had American leaks detection out here and verified that the barrel coupling he attempted to install has been leaking and that is why my pool is not priming. Stay away from wet and wild, they are the worst

Love this company. Love Dean. Our pool has never looked this good. He totally redid our pool…read morewater. Now the entire family is in the water

Seth and Dean are highly professional and a pleasure to work with. Their workmanship is first…read moreclass. I recommend them without a doubt.

Great customer service. Responds quickly and they show up. Totally appreciate the response and…read moreattentive to questions. Thank you to Justin for taking care of our spa.

We have been using Aqua Standard for almost a year now and we can always know our pool is taken…read morecare of. Joe services our pool every week and goes above and beyond every visit. He is so conscience about the rest of the property as well and communicates with us when he sees something potentially abnormal. His communication is top notch! His skills and knowledge about pools and all the different pool equipment are also top notch! Thank you for being our pool guy Joe!