I was very disappointed with my experience with Eltsa Custom Sewing. My dress only needed a hem and a bustle added in and my first appointment was at the end of April for a late August wedding. At this initial appointment, I had talked to the seamstress about putting in a French bustle. When I came back for my second appointment at the end of June, I was disappointed to see not only that the hem was not completed, but that the seamstress put in an American bustle. I spoke with my friend who came with me my first appointment and made sure I was not remembering wrong and she also remembered that we all decided on doing the French bustle. After speaking with the woman at my 2nd appointment (a different woman than I met with originally), we scheduled a time for me to come in one last time at the end of July. We discussed that between the 2nd and last appointment, the bustle would be changed to be the French bustle and the hem would be finished.
I called about 2 weeks before my last appointment to make sure that we were all on the same page with what I wanted done. The woman I spoke with stated that we did not agree on the French bustle, and the french bustle would need an additional appointment to mark the spots for the loops underneath the dress so I came in a week before my last appointment. I came in for my last appointment on July 29th and the seamstress did not even say anything about the bustle but rather finished the hem by cutting the outer tulle layer. Finally, I brought up that I originally came in to change the bustle, but at this point I did not believe it would be completed in time so I would be fine with the American bustle that was already in place. Again, the seamstress stated that we agreed on the American bustle from the beginning. I finally was able to take the dress home.
I looked at the dress when I got home, and saw a distinct stripe on the dress. I looked under the layers and found an extremely unprofessional hem completed on the bottom petticoat. I chose to go with a different seamstress to fix this issue because my wedding is less than a month away and from my interactions with the shop's staff up to that point, I did not believe that I would have received what I ask for in a timely matter. After I had the dress completed by another seamstress, I talked to the shop staff one last time to explain the situation. They stated that it was a simple fix with the hem that they would fix free of charge. I asked, if it was a simple fix, why it wasn't completed in the first place. They then stated that I should have said something before taking it home.
I am extremely disappointed with my experience, especially since I read very good reviews from previous customers. I talked to the shop staff one last time to ask for a refund on part of the hem and they were only able to offer me $20 for my troubles. I highly discourage people to go here because of their customer service and their unprofessional work. read more