it was around 11 or 12am on a Thursday night when the bar we wanted to visit was closed for a…read moreprivate event. my friend had also forgotten her ID, so we were waiting for an uber to bring it to us... to kill some time, we wandered into this store to just browse, but it ended up being a fun and educational experience. james was super friendly and teaching us about all these different... things... and listening to our drunk nonsense. haha i told him id write a review, so months later-- here it is! thank u james!

Juan was amazing, charming, funny, and amazing customer service! Would highly recommend 10/10 store!read more

Update: I went back to the store today and was met by the associate I spoke with over the phone…read more She was contrite, very polite, and has a remarkably kind disposition. To her credit, it looked like she had been working hard. With the exception of the SNAFU detailed in my previous review, I would highly recommend them to other fun-loving Yelpers. Usually love this little shop! Came by today during business hours and found the door locked and a note saying "be back in 15 minutes." I waited longer than 15 minutes and nobody showed up. I decided to call before I left just to see if they were open. To my surprise they answered the phone and when I asked if they were open they told me they are open, but that they are mopping, so I should come back in 30 minutes. As I type this review UPS is leaving a note for undeliverable packages. Too bad! That can't be good for business.

Went into secret desires, wasn't quite sure about what item I wanted to get. Izzy (blue hair) was…read morefantastic!! She really helped me pick the perfect toys for me and my partner!! She also was very careful and considerate when referring to my partner, who is genderqueer! The selection was the best I've ever seen when being in any sex store!!! Had the best experience :)))

Wonderful experience every time I come in…read more Roxanne is helpful, knowledgeable, and sweet. I find that bra shopping can make me feel uncomfortable or self-conscious, but not here. I feel confident walking out of the dressing room to show the sales associate the fit of the garments. I visited yesterday intending to purchase only a few pairs of basic underwear and left having also bought a gorgeous silk slip dress. Come here!

Bad quality, defects, customer service. Missing bra straps. Poor quality. Extremely disappointed.read more

Here's the thing- Lisa is THE best bra lady I've ever met. But know some things before you go to…read moreoptimize your experience: 1. Check EVERYTHING before you buy. It's final sale, no exchanges and no returns. Make sure you are walking out with exactly what you needed before you walk out the door. 2. The bras are expensive. $60 minimum to a few hundred dollars. They will be the best fitting bras you've ever had but you will pay. 3. She will be sad about your existing bra but it's nothing personal. She's that passionate about bras and making sure women look the best, and she won't sugarcoat things. I grew up in Santa Monica and all of my favorite bras are from her. They do a great after-Christmas sale. Just be firm and know what you want BEFORE YOU GO IN and you will have a great experience. She has a strong personality which works for some and not others. I, personally, love her and visit every time I'm in town.

I couldn't even shop here after this woman who owns the shop was so rude that I feel like I was…read moreattacked verbally. I took a picture of something to send to a client (I am a personal shopper and stylist) and she asked me not to take photos, so I stopped and apologized, explaining the situation. This person is trying to replace what was lost when their home burned down in the recent fires. She argued with me about comparison shopping online, insisting she needed to enforce rules in her shop. Again, I told her it was fine that I understood and wouldn't take anymore. I looked around more, a bit flustered (and quite frankly disappointed at the taste level / lack there of) and she continued to harass me in an agitated manner again and again to the point where I had to just leave. She actually yelled at me on my way out. Seriously? You're a grown woman and business owner. Well, sort of. An adult aged business downer is more like it. Lady, please have some sensitivity to humans and empathy instead of attacking. Your shop is not Paris. It is sub par at best. Calm down. Nobody cares about pictures from your store. I stopped right after you asked with zero resistance and you kept going with your agitation and persistence. You drove me out. There's nothing worth knocking off or to comparison shop and I don't care about your retail markups. I happily pay what stores charge because I know how retail works, but also, I only shop with retailers who aren't bulling me. I just spent 800 at Else down the street on things I only wear on special occasions and $3000 for a client. Plus, lingerie is a delicate matter. People want to feel safe shopping with someone who is kind when they are so exposed. Also, since I am dealing with clients who lost their home in the fires who do not have a permanent address, they literally can't receive shipments from online right now, so that's why they're using my services to shop in person and support the local community. To anyone reading this, just go to Else Lingerie down the street (kind women with nice Turkish ethically made products and Norse brands and Italian items) or instead to Neiman Marcus (all the same brands this store sells minus the rude aggravating verbal emotional assaults from a woman dressed in what looks like Walmart apparel.) However if your style is tacky and your behavior backstabber gossipy trashy, this place is perfect for you so have fun.

Good morning. I'm a single Native American transgender that shopped here. The employees are very…read morefriendly and welcoming. I love the variety of big vibrators that were available. I have also bought lingerie and different colors of fishnets. The price is reasonable and worth the price. Thank you... Cindy.. Native Queen

Love coming to this place everybody is so helpful it's like a dream come true and they have what…read moreyou need

I highly recommend this place. They have such a great selection that I came away with an even…read morebetter product than I had originally come in for according to who had helped me! The person helping me provided extremely helpful information on the products that helped guide my purchasing decision. I loved coming in here and actually learning about the products from word of mouth instead of my usual experience of walking into these shops and not knowing what the products even do. I felt very comfortable and welcomed purchasing from here & will come again in the future apparently since they also have a points system!

This is the newer location of Cupid's Closet and it matches the quality of the one I've been…read morefrequenting on Lincoln. It's a no judgement, welcoming spot. Friendly staff, and has all the toys you could imagine, and a few that I hadn't even thought of yet lol. I'll still go to the one on Lincoln more, because it's closer to me, but it's nice to know that this location matches the same welcoming atmosphere that I'm accustomed to. Prices are fair compared to what I've seen, just make sure you want what you buy since most of the items are non refundable, which is standard in the industry. My sneaky pick here is the pheromone cologne. Many women have commented on it, so I think it's doing its job :P. Overall, they have Toys, perfumes, colognes, and pretty much anything you'd need to heighten your sex life. Good luck.

Every person with breasts should be fitted for the correct foundational garment. Jenette Bras will…read moregive you the proper (gentle) attention to get the best fit for your unique body. Bas was my fitter and was extremely caring and understanding throughout my fitting experience. Bas asked permission with each and every adjustment, which was appreciated. They are very patient and I felt I had all the time in the world to get a proper feel for the wide variety of options (who knew Polish bras differed from "European standard"?). Overall, it was a superb experience and I practically skipped to my car (street parking). Prices: the fitting is indeed free. There was no hovering, no strong sales pitch, and no upselling. I never felt pushed or pressure to buy, though I did make a purchase. The bras will range in price from $45 (I lucked out on an items that was on sale) to $200+, with many of your standard Elomi and Goddess bras hovering in the $100 range.

I suggested my wife try Jenette Bras because she's difficult to fit and bra shopping has never been…read morea particularly enjoyable experience for her. She scheduled an appointment for a Sunday at 11:30 a.m. When we arrived, we were warmly greeted. The front lobby was a pleasant space with a comfortable sofa where I could wait while she met with her fitter. I was offered water, which was a nice touch. The overall vibe felt mid-century cool and very customer-experience focused. My wife spent about 45 minutes in the fitting area and ultimately purchased a bra. She said the experience was positive, with personalized one-on-one service throughout. Previous bra shopping trips had often ended in frustration, so this was a refreshing change. From my perspective, the visit to Jenette was a success. More importantly, my wife left feeling comfortable, well-served, and happy with her purchase. Thanks, Jenette. Five stars.

Been coming here for over a year now. Very comfortable and welcoming. All the staff has been…read morefriendly and helped me find what I'm looking for and giving my recommendations for things I wasn't lol, and Nala in particular cracks me up. Price seems fair in my limited experience with other shops and online purchases. The thing about this shop, unlike online, is everything is clean, sealed, and safe. You never know online, but I trust Daniel and his shop. Sometimes they are sold out of what I wanted, but will order it to the shop fairly quickly, so that's nice. Don't be intimidated y'all.

I've been here before and have always had great service, as the people that worked here are…read morefantastic. Unfortunately this last time through, I bought a recommended product, but upon opening it found what could only be described as black goo mixed in. I called them to ask if I could return for an exchange, but was told they can't do exchanges as they don't know what may or may not have been tampered with. I was more concerned about the product itself, as it didn't appear safe. I really don't know how I could go about proving that I didn't "tamper" with it. But I guess I'll take it as a lesson learned.

Queen Brat is Nancy, and she is the mastermind and store owner. They have a great selection of…read moreclothes that can be trendy or campy, depending on how you style them. Men's wear is casual with bold visual designs on the shirts. Unisex clothing. She has a remarkable sense of style, with the women's wear the true star here. Statement pieces galore, and the accessories to go with them. It really is a store for all ages. In addition to the clothing, stockings, socks and underwear, there is a gift selection which is as eclectic as the store and it's location. Costume jewelry, accessories, delightful small press books and items that reflect a taste and style that turns heads your way. All unique. Reasonably priced, many small manufacturers. Free street parking across the street, in front of the a historic cemetary (it used to be a flower shop) is available. 25 years at this location, get i while you can.

BEST store in Santa Monica! Nancy, the owner is amazing and is a local business owner so PLEASE…read moresupport this unique and wonderful person & store

I can't say enough about my experience at this location! I haven't shopped for bras for a while &…read morewent in there to return failed tries with their bras online. Natalya in particular was sooooo incredibly helpful - she knew exactly what might work best (she's been with VS 12 years!) & I walked away with 6 bras. Another woman (Merecia? - So sorry I don't remember!) also provided great advice. Thank you for a wonderful experience :-)

Natalia helped me out today, she was the best and helped me find exactly what i needed, thank you!!read more