Timely. Professional. Problem Solvers. Cost effective. But above all, excellent customer service. When there were issues with my lock, the professional (Chris) who served me went beyond the call of duty to solve the problem. The lock, which I had purchased online and not from Elmer & Sons, malfunctioned and caused my front door to jamb. Chris helped my wife and I get the door open and even came back another time to ensure the replacement lock was installed properly and without further complications. Even though this meant putting in a little extra time to get the job done--some of it possibly off-the-clock--he did not rest until our lock was functioning properly and we were satisfied. Later on that same day, my wife had challenges figuring out how to get the lock to function due to its security features. Being the professional he is, Chris swung by our home once again to demonstrate the security features of the lock and make sure she was in the know. As a small business owner, it is my opinion that the best companies to do business with are the ones that not only do good work but they know how to handle the inevitable bumps in the road that come up when dealing with customers. In this regard, great companies: (1) employ skilled professionals who are "bothered" when a job they work on does not meet their own or the customers expectations; (2) receive feedback from the customer about problems and respond professionally and not defensively; (3) set out to do whatever it takes to make things right within reason and occasionally even at their own expense (Napoleon Hill's Principle of Going the Extra Mile); (4) do what they say they're going to do; and (5) don't expect a pat on the back for doing what they said they were going to do. Elmer and Sons, and especially Chris, followed this formula to the letter. While I don't wish for any other lock issues anytime soon, undoubtedly, Elmer & Sons is who I'll call when the need arises. I highly recommend this company for any locksmith needs. read more

It is closed and the location is on the market. I believe the owner retired and closed the store. They did a lot of business on the local level over the years. read more

Guys are the best gets you in and out never had a problem with anything I get from them , will always use them ... read more

Elmer & Son Locksmith - Keys & Locksmiths Near Me - Steger, Illinois

Came in here for a rekey of a residential lock. After the rude associate came to the front desk. I knew it was going to be an experience. But there aren't many brick and mortar locations out there anymore . read more

Came to get a copy of house key & they took care of me right away. Good price & very pleasant.

I feel bad writing a bad review however everyone needs to be aware of the charges before you have them do any work. I was charged $183 to rekey 3 doors in the home. It would have been cheaper to replace the locksets. So call ahead and price it out hopefully you won't get taken to the cleaners like I did. read more

Bought a car remote. The key that comes with it is blank. Asked if I can bring it in to be cut to the original remote and key. They said no. Must buy their remote and they'll cut the key. Ridiculous !!! $ 80 for remote and $ 37 to cut the key. Bought 2 remotes $ 77 and they cut the keys each at $ 5. Never again will do business with this place, ripoffs !!!! A lot of places that will do business with me. read more

Walk in to get a couple of keys made. Seems pretty quick and simple, right? Nope. Stood around for about 3 minutes. Maybe they didn't know someone came in? With the loud door alarm and the fact that someone looked right at me, probably not the case they didn't see me. I would've left but driving to Home Depot was much out of the way. I walk to the office on the side and asked if anyone worked there. Man with a cane walked back and got a guy named Dave to help me. You can't forget Dave, glasses and a pony tail. Dave wasn't very friendly. No hello or how can I help you. Got my 2 keys cut for $5.45 and left. Not even a thank you. For something as simple as getting 2 keys cut, they failed at it. I would really hate to call on them for a complex job. Can't imagine how bad they would butcher that. Maybe drop the safe down the stairs or get you locked out of your house when everything was working fine previously. read more

Extremely helpful, had a bad key made and stuck in car ignition. He helped me over the phone then they made a key that works!! Great price better service will go to them for all locksmith needs from now on read more

We called them to replace all the locks on the building. Very professional and nice. I would highly recommend for all your needs.

Great locksmiths! I buy all my safes from them whether for personal items or guns. They deliver promptly and the guys are always so nice and friendly. I have had house keys cut by them too and they always work fine. If you need keys cut for your cars, go to a dealer since they cannot cut the newer car keys because of the electronics involved with them and the dealer needs to order them from the factory. Highly recommend this locksmith. Love Mark and Rob they are the best!! read more

Chris was technician for job. He was courteous and got the job done quickly. I will keep their name and number handy for future services.

I used Elmer and Son to reset office locks. They were on time and completed the locks quickly and efficiently. I recommend them and would use them again. read more

Anytime you need a great locksmith please call these guys 70 yrs in business great customer service and get the job done. My experience with Rob and my situation was bad my vehicle is in Crete-monee no key a rural area and Elmer and son was the only locksmith willing to do the job folks Im promise you i am very lucky to have found this company use this service they are top notch thanks again guys ! read more

Hey, when we hire you to do your job, don't park your stupid truck on the sidewalk. Got complaints from our customers. Thanks no brains.

My father's business does not advertise 24/7 service , however that IS what they provide! Old school customer service is extremely rare these days and I WILL pay more for it! I still feel one star is completely appropriate because your business is not what is was 40 years ago. You're free to disagree, as am I, but I will not return nor will I change the one star rating. It's ashame, because you used to provide excellent customer service; not anymore. read more

I have had such great luck using Elmer and Son. They are always quick, which is a plus. The technician that came out was very friendly and even helpful. He pointed out some security risks we have and said he would send a quote- very helpful not pushy. read more

I would highly recommend Elmer and Sons. They came within a half hour of my call. I would use them every time.

The back door lock at our business had broken and was not accepting anyone's keys into the cylinder. Elmer & Sons came out to our business within 2 hours of our call and were able to fix the lock within 15 minutes. The serviceman was professional and courteous and we will definitely use them again in the future. read more

I called at 10 am to have all the locks in my new home replaced since we had fired the contractor that day and were leaving the same night on a trip. Chris came to the house by 1:30pm and was done replacing 10 locks within an hour. Chris was extremely professional and knowledgable. I highly recommend Elmer & Sons Locksmith. read more

I needed a 1920s steamer trunk opened I took the trunk to Goldylocks in Tinley Park after three days and six people they could not open the trunk I was so sad they did not call me finally I called them and picked up trunk I took trunk to these guys they opened it in about twenty seconds sooo way to go guys thank you a satisfied customer!!!!! read more