I never thought I'd say this about a dental office, but this place genuinely feels like a spa…read more From the moment you walk in, everything is calm, welcoming, and thoughtfully designed, right down to the local artwork on the walls. The staff is incredibly friendly and attentive without being rushed, and they immediately make you feel at ease. You're offered drinks, and the warm towels for your face are such a small touch that somehow makes a huge difference. The technology here is next level. They use state-of-the-art equipment, including new cleaning machines that basically power-wash your teeth (in the best way possible). It's efficient, comfortable, and honestly impressive. You can tell they invest heavily in keeping the practice modern and patient-focused. What really sets this office apart, though, is the care. Everything is explained clearly and transparently, no pressure, no upselling, just honest recommendations and extremely skilled work. The owner truly goes above and beyond, and you can feel how much pride she takes in her practice and her patients' experience. If you're someone who normally dreads dental visits, this place will completely change your expectations. I actually look forward to coming back, which is something I never thought I'd say about the dentist. Highly, highly recommend.

Beware of incompetent, unprofessional staff and billing errors…read more I went to this office for a cleaning in October 2025 and scheduled a crown for November. Per their policy, I paid a $500 deposit upfront and the remaining balance on the day of the procedure. A few days before Christmas, they began repeatedly calling, emailing, and texting me about a supposed $584 "past due" balance, asking if I had other insurance. Before I even had a chance to respond, they sent a bill. I was then told by their office to call MetLife and ask them to reprocess the claim--something that should never be the patient's responsibility. I did anyway. MetLife confirmed the issue: the dental office had checked the wrong box on the claim, making it appear I had other coverage, which triggered a reversal. I had to explain their own error back to them after being harassed about a balance that was never mine. At no point did the practice acknowledge the mistake or apologize. Instead, the practice manager said she was "frustrated" that I had contacted MetLife--despite their staff directing me to do exactly that--and even claimed MetLife was being dishonest. The incorrect balance still sits on my account with a prompt to pay. They claim they are not actively collecting, but the system will gladly take my money if I choose to pay it. That is unacceptable. Even worse, if this is not resolved, MetLife may deduct this amount from my 2026 benefits--meaning I could lose coverage for care I actually need. I am now overdue for a cleaning and additional dental work, and I no longer feel comfortable returning. The office is aware of this, yet their response has been dismissive at best and hostile at worst. For a practice that advertises itself as the "number one" dentist in Chapel Hill, this experience has been the opposite. Competence, accountability, and basic professionalism matter far more than marketing claims.

Nice location close to my house, friendly service, fancy machinery and boutiquey vibes. And, at my…read morefirst visit, I left with a shocking 7 new cavities to fill -- shocking because prior to that visit, I had knowledge of no cavities. No pain. I trusted her advice, and had the first 2 worked on right away. I left with rough-feeling teeth, from whatever filling material was used, and she said it would smooth out... That's when the pain and sensitivity started. I decided not to go back, because I simply couldn't afford to have my whole mouth feeling like the newly-worked on top corner of my mouth. Ultimately I chose to visit another dentist, and let them take new X-rays. No cavities found.

They're closed during regular working hours, and never pick up the phone. And after reading up, the…read moredental work is shoddy at best, with lots of insurance scams, and it's impossible to get an answer out of them, given they don't enjoy communicating.

Just outstanding service. Skilled staff. Doctor Mashhoon gives you personal care and attention…read more They stand by you. I had a partial with which I had constant trouble wearing (me, not the partial). They saw me six times without charge, each time smiling, encouraging me to come again if needed. Dr. Mashhoon, with a philanthropic background of serving the underserved, is focused on care, not profit. I give deserved praise, not flattery. Ninth Street Dental is the best dental practice I have had in my long life. Check it out.

I really appreciate how thorough of a job the team here does when looking at x-rays, doing…read morecleanings, and performing exams. I will continue to go here even after I move to a different city- This is because I trust 9th Street Dental to do a great job. I had another dentist try and scam me (telling me I needed 6 fillings when I actually needed none), so I came to Ninth Street Dental to get a second opinion because I knew that I could trust Ninth Street Dental with the great work they have done for my entire family. Have never trusted a dental office more than I trust Ninth Street Dental! Will continue to go here and would recommend to anyone!

Simply the best and most caring dental professionals I've ever encountered. I'm so grateful to…read moreentrust my family's dental care with Dr Ben and Dr Megumi!

Dr. Ben and Dr. Megumi are wonderful and the staff are welcoming and proficient! I highly…read morerecommend this practice and would give 10 stars if I could!!

I have been a patient of Dr Wagoners for decades. And you will not find a more friendly,…read moreaccommodating and knowledgeable and experienced group of people. From the time you walk in the door when you a greeted with a smile and treated like you are family. Through the treatment with any of the people in the nice room looking out the window They know what they are doing and also talk you through the procedure And when you leave you know they have and will continue to take great care of you. Everyone is wonderful and does a great job. Thank you all for what you do.

The best dental team in Chapel Hill. Both Dr. Joel and Dr. Andrew are skilled dentists who are also…read moreso kind and compassionate, and that care flows throughout the practice from the time you enter the office and are greeted by the desk staff, to the efficient and thorough hygienists, to the exam, and finally to the scheduler. I can't recommend them enough.

Dr. Bailey is wonderful! Super knowledgeable and truly wants to help his patients instead of trying…read moreto sell procedures. The office staff are all lovely as well, and make scheduling a breeze. The prices are also incredibly reasonable

I wish I could give Access Family Dental a thousand stars. Not only are they great for general…read moredental work but I had an emergency with a tooth and they saw me on short notice during their lunch break. They are kind and compassionate and I can't sing their praises loudly enough.

The best dentist office I've had in my 70+ years. Dr Lily Qian is incredible; a magician! The…read morestaff is professional, caring and friendly. I've referred Southpoint to two folks who are immensely happy with the results. Just awesome!

I went for a cleaning They were very attentive to me smiling faces from the front door They are…read morein my network Very informative concerning my current issues

Small person. Skilled but runs his office so his staff is in fear. Any questions on process,…read moretreatment, options are a threat. Began sending me all over Durham rather than treat me when my dental issues broke down. Seemed to enjoy telling me how bad my conditions were, "Just pull them all." May happen due to delays. Other dentists are helping.

Dr. Jeffrey West is an excellent dentist - the best of the best. My wife and I have been seeing him…read morefor years. In fact, we would drive miles & miles to go to his office. He is professional, precise and calm. We have always had a good experience and feel very confident that he will do whatever is needed to keep our teeth in great shape. Plus, he never pushes or upsells things that aren't necessary. Dr. West, Anita and the rest of the staff are friendly and work well as a team, too. His office and his equipment are new & modern and super clean. Definitely, always a 5-star experience!