I was part of a small group that came in with an appointment to get our nails and toes done before a wedding. From the moment I arrived and was seated in a pedicure chair, the woman assigned to do my pedicure had an awful attitude with me for no reason. I picked my gel color but then asked to switch to a different color before she had even started my pedicure at all, so this should have been no big deal. She audibly huffed and puffed about this and returned with my new color. The entire group I was with even heard her doing this from across the room. I had chosen the deluxe pedicure that included a warm towel wrap and massage. She took shortcuts and did not perform all things included in the service. The "massage" consisted of her digging her knuckles into my toes (not my feet, the bones of my toes, ouch) and hitting the tops of my feet with her hands-all the while visibly rolling her eyes! It was so painful I had to lean forward and say "ouch, please stop" at least 3 times. She rolled her eyes countless times during the pedicure and kept turning off the massage chair for no reason. After the pedicure was finished, she moved me over to the manicure section. When I told her I wanted my fingernails clipped a little bit, she held the nail clippers over a fingernail to see if that length was okay, it was too short and before I could open my mouth to say that it was too short, she clipped. I told her "that's okay, but can we make all the other nails a bit longer and that one will just have to be a little shorter?" I'm assuming she ignored me even though we were about 10 inches away from eachother. She then proceeded to clip the second fingernail even shorter. THEN she asked me if the length was okay. I said "no, but please just make them all the same length at this point," still trying to be cordial to her even though I was very frustrated. I selected a dipping powder color (the color was off white), and she dipped my nails with the first layer. I know that dipping powder can take a few layers for the true color to show, but the first layer was so clear looking that I asked her if she could dip one single nail a few times so I could see what it would look like on my nail after a few layers. She did so, and you could see my ENTIRE nail underneath the powder. No color at all, especially not an off-white. She acted angry and I asked her to bring over the color samples so we could compare. I put my 3-times dipped nail next to the nail sample and they were night and day different. At this point, I told her that I didn't want to continue the manicure and to please take off the powder so I could leave. She groaned so loud at this request that the manager, Hannah, who was doing my friend's nails about 15 feet away could hear and came over to ask what was wrong. I told her that I had a horrible experience and that I was ready to leave. She did offer to change my color but at that point, my strong, long, natural nails had already been ruined. The woman that had done my toes and *some nails angrily took me up to the payment counter, charged me for the pedicure, and glared at the receipt as I signed as if to pressure me into a tip. The ENTIRE experience here was extremely uncomfortable and the manager, Hannah, should have not let her charge me for anything because she herself witnessed everything. She allowed her employee to treat me like complete garbage and physically hurt me. Asking if I want another color and not doing anything further is not acceptable. I hope this review helps someone and saves them from PHYSICAL PAIN and from being treated horribly. When I called and spoke with Hannah, I was told there is nothing she can do because I called past the 24 hour cutoff. I fully understand store policies and respect that, however, I was in a wedding the following day and traveling the day after that and did not have time to call and recap what she had already witnessed herself. Save yourself from this woman and this establishment! read more
