The Bison Ranch is perfect for a stay in the Heber/Overgaard area. Our spacious suite was just what…read morewe needed for our 5 night stay. The accommodation included comfortable beds in two bedrooms with two bathrooms as well as a fully stocked kitchen. The location also includes a restaurant, a fitness center, a game room and a kids playground. During our stay, we took advantage of the location to take trips to Payson, Petrified Forest National Park, Show Low and Winslow. We used the wonderful pool and hot tub after our daily trips. The staff was also very friendly and helpful.

Attempted check in yesterday (Monday August 17) at about 6pm. I was in town conducting a cooking…read moreclass at the Legacy Ranch, a 25,000 sq ft private estate in the area.(HIGHLY recommend, by the way.) As the class ended I was feeling increasing ill, and by the time I loaded my truck with my entire BBQ kitchen, I vomited several times before leaving. I was recently prescribed a glp from my provider for sleep apnea, and while I had the occasional bout of nausea and occasional vomiting, this was different. Do you know the feeling where it takes too much energy to lift your head, and you just want to curl into the fetal position and die?...yeah that was me when I arrived at the front desk. I had not eaten all day and was dry heaving, as there was nothing in my stomach but the little water I was drinking to prevent dehydration. Initially, the front desk agent was very helpful, she offered to let me sit in the lobby as she processed the reservation. I explained that I had the chills, and would need to go outside. She requested to run a credit card for $250 deposit, and I explained that it was on Google Pay on my phone and handed it to her. She seemed dumbfounded and said she did not believe they took Google pay..she wanted a card number exp. date, cvc code, etc...which my wallet Google wallet does not provide for obvious reasons. Meanwhile I got sick again in the trash can outside the hotel, and begged her to hurry and figure it out. By now, she had called a maintenance man for back up, to whom she asked "...do we take Google Pay?" (Yes, she asked the guy who drives a golf cart around the propery about accepted payment methods). to which he just shrugged his shoulders. At this point I was desperate, and I retrieved my business phone to see if I could obtain the bed Id paid for. No luck...as I was bent over the trash can outside, the maintenace man returned and told me that I was being asked to leave the property immediately, or he woukd call the police. Dumbfounded, I asked him why and he responded "we don't want you making a scene in front of our customers, (there were none in the fifteen minute exchange) and my general manager, was afraid I would be sick in our room." "So, leave the property NOW or I'll call the police and they will be here VERY fast." When I called the next day and spoke with the General Manager Cindy, she explained it was actually the assistant g.m. Krystal Kruze who oredered me off the property from her phone, presumably at home. On a brief converstation with them on conference, the next morning they again said they do not accept Goole Pay for the $250 deposit, (unlike virtually every other retail merchant in America with a modern card verifier) I said "...really? Then how is it that my Paypal account was attepted a charge from your hotel for $250 last night at 6 pm??" There was a pause, and Cindy replied "It was declined" "But, you just told me that you dont have the capacity or inclination to accept the payment method in the previous sentence? At this point I requested her Supervisors contact information, to which Cindy declined to furnish either a name or phone number for her supervisor. A general manager refusing to furnish corporate contact or escalation information to hide a guest complaint is a serious breach of standard hospitality protocol and ettiquette.

Very nice place to stay beautiful surrounding area of tall pine trees. The beds are very…read morecomfortable in the home and they pretty much have everything you need except for the food and drinks that you should bring.

From the moment I called to reserve a cabin I knew the customer service would be amazing. The staff…read moreon site, Clemente and Hector were extremely friendly and attentive to our needs. The cabin itself was clean and fully stocked. During our stay we happened to be the only family at the location which made our stay even better. Our dogs were able to roam the property and loved every minute of being outside. There is an RV Park next door and their dog area can be seen from the property so our dogs loved looking at the other dogs from the porch. The porch was amazing especially in the morning as the sun is rising, this place was peaceful and it was exactly what we needed.

What a gem! A beautiful, quiet, forested location that has amenities for families with children and…read moreadults alike. We were so pleasantly surprised by the very spacious, clean and well maintained living space! The accommodations come with toiletries with the bathroom, all kitchen supplies, and soaps, laundry detergent and even little bags of spices for cooking! They truly thought of everything in order to make your stay here enjoyable. Hot tub and pool are nice and warm. Activity center has many games, puzzles, pool table, air hockey, and ping pong. Also, there is an area with dress up clothes. There is an exercise room too. Outdoor play area for small children. We have loved every second of our stay!

Beautiful and roomy , but pricey. Wonderful water pressure in shower…read more Shampoo, conditioner, body wash containers in shower. ***Pool and hot tub were shutdown and drained *** but a lovely grassy area that kids and families played on. There is a game room attached to the office.

1/18/13-1/19/13 Moose Meadow Cabin:…read more Arrived with my girlfriend around 4 pm on Friday. We were told we were moved last minute to the Moose Meadow as the initial cabin had plumbing issues and (coincidentally) was the owner/mgt's favorite. We walked in as the temp controlled fire place was already running, but still pretty chilly throughout the cabin. Immediately unloaded the vehicle, unpacked and turned on the floor board heaters in the kitchen dining area and the bedroom. The cabin overall was a cozy and charming place; however, the first night was a really night in which we both had to wear thick socks, sweaters and scarves to keep warm or sit right next to the fireplace to thaw out. For dinner the first night we were getting ready to cook and discovered they didn't have cooking oil, so don't assume they have everything! We then had to bundle up again, get in the vehicle & take a trip to Family Dollar. Picked up a few other items we thought we could use as Family $$ has several very inexpensive items avail. Back home, still chilly in parts of the cabin, we cooked up a nice dinner and ate by the fireplace. We decided to sleep in the two twin beds on the loft since it was warmest place in the cabin. TV on the loft didn't work; remote missing a battery, but replace w one of the remotes downstairs and still didn't work. No wifi (only at the main office)- blotchy signal for cell phone and internet. Anyway fairly a restful night, woke up and started to make coffee hoping to brew 6 cups, come to find out it only brewed 4 and hardly warm. I had to microwave my coffee cup immediately after I poured into a cup. In addition, there were no dish/hand towels in the kitchen. We felt we were wasting tons of paper towels in two days! Used handsoap to wash dishes since the dish soap was added w other soap that looked muddy-gross! There was one hand towel from the bathroom we were able to use. Later that evening, we decided to have a drink across the highway at Wild Woman Saloon and decided to buy a bottle of wine to bring back w/ us. Came back to the cabin ready to crack open the wine and NO wine opener! Are you kidding me?! I decided to ask our neighbors and they graciously came over and said to keep it at our place since they were wise to bring their own. Had a nice dinner and wine night and another restful sleep. Dropped the keys off before the office opened and headed back to the valley. I think we'll try another cabin resort next time. I think it was over priced overall.

I live here part time. The cabins are great. Those who rent seem quite respectful of the cabins…read more Just be sure if you come, you keep your pooches on a leash.

This is the second time I have stayed, truly amazing! Will definitely be back…read more I am trying to figure out what smelt so good in the room, made it feel like home.

The rooms are clean, the check in was easy, the mattress was so comfortable! I wake up every…read moremorning with my back hurting even when I'm home, this mattress was great, I didn't wake up with back pain, I'm going to have to get this for my house. Will definitely stay here again if I'm ever back in the area. Shower had great pressure too!

We stayed here one Friday night in July, coming home from a 27-day road trip. Bev warmly greeted…read moreus when we arrived, thanked us for being BW members, and chatted with us about our trip. This is an older hotel but our room was very clean, quiet and comfortable. We enjoyed being up in the trees. It's good to have reservations as she said they often are sold out on the weekends in the summer.

This is a clean motel with staff that are friendly. The pricing is very fair. Nicely located near…read morerestaurants and stores. Saw some deer by hotel which was fun. They are next door to a place that has a Saturday Farmers market.

Stay there for the Labor Day weekend. It was a great place to stay affordable. Had a really nice…read moredog part for our puppies. Sandy, the manager is very pleasant. Bathrooms are all modern with really nice showers?. Very quiet, except for road noise. But it did not bother us a bit love this place.

We ended up here when our truck blew the engine. As frustrating as that experience was, we…read morecouldn't have landed in a better place! This is a great park in the beautiful White Mountain area! The workers and full-timers were wonderful! The grounds are well-maintained, easy to navigate, and the clubhouse offers a homey inviting respite with a laundry room, welcoming sitting area w/tv, dining table, kitchenette, pool and poker tables, and a lending library. We frequented the dog park regularly. We were without transportation for a month, but our neighbors and new friends took good care of us. We feel blessed to have experienced living here for a month!

I'm sharing details of how the POA Board handles issues so for anyone who might be interested in…read morebuying a lot here, you will know what to expect. You may end up with a neighbor that has no pride in their lot and no recourse. Buyer beware. I'm giving two stars because most of the people who live in here take care of their property and treat people with respect. My issue: I have a neighbor with an old fading travel trailer parked next to me. In the 5 years I've been here, he has been here maybe 3-4 times to clean up weeds on his lot. On the back of the trailer in view of my lot, the owner has rebar sticking up out of the ground with chicken wire that's falling down, weeds that don't get cleaned up, peaches that fall from the tree and left to rot, piles of stored debris (border pavers and cement blocks). If the construction materials were there because work was being completed, I would be okay. They've been piled up in the same spot for at least the 5 years I've owned this lot in the 5' setback. I sent an email to the board to request it be cleaned up. Their reply after sending 4 emails was that he is not out of compliance with any CC&Rs and just because it's unsightly to me is not a reason for him to clean up the mess. I was totally dismissed and their excuse for not doing anything is they are volunteers. If they don't want to do the job required, they shouldn't volunteer. I was also told that the property management company should be who I contact. Prior to this, I did contact the property management company, they told me the POA board is who should handle the issue. I tried calling the HOAMCO company again with no reply from them either. What it boils down to is nobody will step up and do the job they were elected or hired to do. When I return next season, if the mess is still there, I will be erecting a privacy fence on my border to hide the mess. Of course then the POA board will tell me I'm out of compliance. Just to clarify, the mess is out of compliance with CC&Rs in 3 different paragraphs as well as the Architectural Guidelines (related to Wildlife Harborage).