Customer service: 4.0 Store Selection: 4.0 Let start by saying their customer service is really good! Can it feel there are more employees than customers = YES! BUT I would rather have employees ready to help you than having employees walking by you or not knowledgeable about the items they are trying to sell you (yep thinking about their competitors). I've purchased things for small projects, home repairs and even cleaning supplies. And I will continue to support a community style establishment. read more

Not sure if Management yells at their employees behind closed doors but every time I come in here, I can sense that something is off. From the look on their faces, to the way they greet you. It doesn't seem genuine or sincere but are forced and its very awkward making you feel uneasy. If Lowes or Home Depot was closer to my house, I would definitely go there instead as it is night and day compared to here. So if you're having a good day and want to keep it, drive the extra mile to another Hardware store. read more

I've always tried to bring my business here but to get rushed out the door because we were still looking for a part was the last straw. Sorry if I go to Lowe's by default in the future. read more

Visited for the first time, looking at some grills. Carter was super helpful and knowledgeable. The store is packed with good stuff, very nice and clean, it does not feel like a hardware store. All of the staff as I walked around the store was friendly. Great place. read more

There is soooooo many helpful staff!!!! I love looking at the many small gift ideas by the front area. Lots to choose from - kitchen gadgets, games/puzzles, decor, and of course decorative garden things. I fell in love with these unique drink koozies! read more

Elk Grove Ace Hardware - Drink koozie - also comes in two different vests. LOL - Hardware Stores Near Me - Elk Grove, California

I was looking to buy mason jars and I compared Amazon, Target.. and I saw that Ace Hardware also had them but cheaper! I thought I would just stop by on my way home and buy it then.. I stopped at this Ace Hardware in Elk Grove. It's a couple stores down from Trader Joe's and it was clean and organized like you would think the store had just opened for the day but it was actually near closing. An employee asked if they could help, they pointed me in the right direction and I saw the price didn't match what I saw online. So, I pulled out my phone to see what I saw earlier-- the price online was cheaper. I stood there ordering pick up online so I could pay the cheaper price and the employee that helped me when I came in confirmed-- yes, that happens a lot. Online prices are cheaper. My online order was to be ready for pick up in 15 minutes. It was less than that when they got the order and let me know and brought it to the front cashier where I showed my ID and signed that I picked it up. For the clean store and the helpful and kind staff, I give this place 4 stars. And, now I know to compare with online prices with the in-store price. read more

Thank you, Carter!!! He helped me with my screens and was honest about it! He could have up selled services but had integrity to help fix the problem. I appreciate it and it will make me want to come back for any other household needs. Thank you! read more

This is the place Joe K and I would go to, to actually find what we were looking for! While other hardware stores would be either out of something or so disorganized, that an item was hard to locate. This store is rarely a disappointment. They seem to have just about everything one would need in stock for the home and garden. If you can't find it, helpful and friendly staff are always on the ball to point us in the right direction. I can't reiterate how this Ace Hardware is a breath of fresh air! Very spacious, clean, organized, and well stocked, with staff members offering to help! I always enjoy my visits here, and finding myself strolling down the aisles, checking prices and making mental notes about what I will need in the future. Plus, I signed up for their Ace Hardware rewards program to receive occasional discounts in the mail! read more

This hardware store is located in the shopping center with Kohl's and Trader Joe's. I find this store really convenient to come into when I'm in the area to run in and get something quick. The closest Ace Hardware in my Sacramento neighborhood closed down recently so my quick local trips are not so easy now. This store is well-stocked with pretty much what you need in a relatively small footprint. They have a large outdoor grill/smoker selection, custom paint center, tools, comprehensive garden fountain selection and good range of soil amendments in their outdoor side yard. There is a quick check out process which I appreciate. As typical with Ace Hardware the prices are not cheap. Selection is also more limited. You may not get a good range of sizes/prices on something, but you pay for the convenience of running in and out. For example I recently got a very small container of O'Henry roofing patch for $25 and found later that I could have gotten an upgraded rubberized formula in a five gallon container at Home Depot for $70. Ouch. My other complaint is that hardware stores today usually do not have small parts/screws/nuts/bolts, etc. you can look at and buy individually. Everything is prepackaged, priced at a premium, and often low quality imports. I am usually asked if I need help here and it is offered promptly, but I've noticed that they have lots of eyes on the ground to limit shoplifting and walking around unchaperoned with out a staff member is apparently verboten. You will never feel comfortable browsing here. It's definitely a store I want to get in and out of quickly, but thanks to the way the store is designed that's exactly what I do. read more

This particular store always makes me feel uncomfortable when I walk in. There is too many employees standing around and they stare at you when you enter the store and don't even greet you properly. A young employee was kind today but the others don't give a welcoming vibe. I don't know how this store can stay open much longer when you have all these employees standing around chit chatting with barely any customers inside. I prefer other hardware stores honestly. read more

Rich at Elk Grove Ace Hardware help me find discontinued product. He was great to work with, along with the other staff members at the store! read more

Always helpful best prices huge selection from gardening to plumbing electrical they have most of what you are looking for. Plus the app has amazing coupons read more

Never been in an Ace. Usually go to Lowe's or HD, which both are way closer to me but I needed BM paint. Went in yesterday morning. Noticed there were "plenty" of employees around. Two gentlemen talking and one greeted the moment I walked in. Asked if I needed help but told him I was there for paint and proceeded to where I needed to go. The person at the paint desk was fast, efficient, knowledgeable and answered my random questions. Other than possibly being the only minority there, they could use a bit of diversity in their employees. Probably won't step foot into another Ace until I need more paint. Oh, as a baker, I found it quite interesting they had a freezer of frozen pies to take home and bake. Almost grabbed one. :-) read more

I've been here a handful of times. It is located in a shared parking lot as Trader Joe's, America' Tires, Tilly's, and other shops. They sell just about everything! Paint and all the essentials that go with that! Hardware, electrical, lawn and garden, housewares, tools, plumbing, BBQ to lawn furniture!! The employees are awesome! I am greeted and given assistance every single time. They have been cheerful and eager to help. You cannot say that about other stores! ;) The prices are slightly higher than the larger hardware stores. They do offer sales and those are awesome! Overall, a great addition to Elk Grove! I will continue to come here for household needs. read more

Still love this spot, over 3 years later. I recently completed a propane exchange and it was quick and easy.

We came shopping for a Traeger grill and Griffith came out and explained everything we needed to know to make our selection. Very helpful! read more

I didn't know they sell pies until today! Now I have more incentive :) I've ordered some TWP stain from the store. They usually don't have that in the store, but you can order and pick up, and they have stuff from warehouse Wednesday and Friday so they good for me (as I only come out on the weekends). As many of you probably know it is so hard to get TWP. If you shop stuff a lot, make sure you join and get their apps so you can enjoy their coupon. I don't think they have much Black Friday deals or gardening special stuff but daily necessities with coupon is still good deal, especially if you are already doing grocery store next door. read more

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10/28/2022 It's tough being a handyman's assistant.. The only way I can survive a trip to a store (that I am clueless what is where) is by shopping here.. I called to make sure they carried a 3/4 pvc union... and they did! Luckily, the saved it for me at the front counter... Unfortunately, I was informed I needed two.. So I had Ralph help .. So fortunate that they are nearby and helpful. read more

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Can I say that I appreciate the store being staffed with "mature" and knowledgeable people, who understand what it is to provide good service? Yes I can!!! The store was clean, items were clearly marked, and they even had some good items on the $2 sale tables. The selection for what I needed was readily available, along with some other options. Needless to say my shopping experience was excellent. I even left with a few items that I wasn't looking for and that's always a good thing. Thank you to all of the employees at Ace Hardware in Elk Grove! read more

A great alternative to the big bow hardware. Service is great and the staff knowledgeable. So nice to get what's needed and avoid the Walmart of hardware stores. The rewards program is wonky. Probably because I'm not a frequent visitor. No garden section and limited holiday stuff. I have found some decent items over the years. Going to here saves so much time. I'm a fan for most all hardware needs. There are still infrequent times when what I need is at the big box stores. Im so spoiled and despise this trips. Keep up the strong small hardware store experience. They have a nice selection for you meat smoking needs. Traeger and Big Green Eggs are well represented. read more

I didn't even know this place was even here. You always need some gadget and it's nice to have a hardware store really close by. I walked in and wow it is bigger than I expected. Lots of space and isles of goods. I had looked in to see if there were any left over Christmas stuff but all of it gone. It is so new and pretty looking. Lots of employees to help you out. I am going to come back when I have more time to browse the isles. Plus it is close by the Traders Joes. read more

Management is the worst, they have no customer service. They just make up their own policies on the spot and do not follow with company policy. read more

They carried the remote battery I was searching for ! Good customer service too . Thankful for a hardware store in the area .

Pretty funny went in for wires and a tiny clip ... may have been just under 10$ --- They had me pay for my items while they held on to it in the aisle .. i couldnt bring the items nor touch the items UNTIL I PAID ... coincidently they mysteriously, had to lock the doors and wipe it down... They been watching to much news ... suggestion: put a worker at the door way and check receipts.... Its elk grove .. not mack rd But i guess i dont blame them ... i still gave them a 3 star wont go to a 1 star because hey i dont want them to close down ... not saying they ray ray but just saying they paranoid Wasnt a busy day yall ... and i was the only one suspicious looking i guesss read more

Terrible customer service. The moment we walked in an older lady and man standing at the registers completely disregarded us and we were watched the whole time that we were looking at the grilling tools. Once we got to the register to pick up our black stone, we were being helped out by a younger lady who was nice but the two older folks were looking at my husband and I laughing and speaking under their breath. If these are the "managers," then they are very unprofessional and should not be working in customer service. read more

Love small neighborhood hardware stores. Called to see if they had kiddie pools, they did. I went right away. The salesman remembered talking to me. Brought it right up and offered to load it in my car. I didn't need help but appreciated the offer. This store is oddly in the far corner of the shopping center ( old World Market location). Appreciate the customer service. read more

Ace Hardware stores are also getting bigger than before. This one in Elk Grove is a lot bigger than those older stores opened many years ago. The bigger store normally carries more items but provides fewer customer services. But this is not applied to this Ace Hardware in Elk Grove. I have many employees there who asked if anything they can help with. All employees are very friendly and attentive. I have never seen this level of service from Home Depot or Lowe's at all. The store is not as big as Home Depot but they have everything I'm looking for in my job. No problem finding the stuff inside. All the different sections are labeled very well and organized. This is a hardware store with personal service for my big or small projects. read more

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Owner's policies are not customer friendly. There are a few: 1) They often "mis" advertise their prices and when they scan they come up as 2 times the price on the shelf. Rather than honoring the lower price, the owner chooses to act as though you stole form her. 2) The refuse to let people use their rest room as a courtesy. When my kid needed it, they told me I needed to buy something as per the owner's policy. Who does that now? read more

Great customer service, good supply of what I was looking for and help locating what I needed. Ear plugs for vacation with family, in case we snore. Looking forward to shopping at Elk Grove Ace Hardware. read more

Elk Grove Ace Hardware - Bang bang bang ear protection - Hardware Stores Near Me - Elk Grove, California

This has to be the largest ACE I've ever been in. They have the typical non-home depot cool stuff. The staff is super friendly, however they don't hound you like some ace hardware stores. They hands down have the best fasteners selection of all hardware stores!!! Only down fall/ negative comment is the prices here. They hurt, however you are paying for convenience. read more

I have visited this Ace a few times and decided to provide a review today. I was looking for Scott Summerguard lawn fertilizer. They had it in stock. Due to the high price compared to Amazon, I decided not to purchase it. Instead, I elected to purchase Miracle Gro Shaker for my potted plants. I enjoyed viewing their displays of outdoor lawn furniture and BBQ pits with some on sale. They have frozen pies for sale that require baking which is an excellent idea to visit. The service has always been amicable, helpful to listen to your project, and walk you to the item location. This customer service is what makes Ace special compared to other options. read more

They are always give you a friendly greeting as you enter and they are always available and very helpful.

Bought a poncho for 35 bucks from these guys and the hood tore on the first wind gust. No receipt so unable to return. I assumed maybe they can find the transaction since I used my debit card but they don't have the technology to do so. Horrible quality for the price. Go to Lowe's or Home Depot. read more

Elk Grove Ace Hardware - 35 dollar poncho - Hardware Stores Near Me - Elk Grove, California

First off, don't shop here often and won't moving forward. Service is good as there are more employees than customers the times I have visited. This review is mostly about the store policy of no refunds on a slew of items (like half their store it seems). Bought a clamp that I didn't end up needing / using and now stuck with it. Guess I need to read all the fine print ‍ Great store policies will use other big box moving forward. read more

Absolutely terrible customer service. Stop shopping at ACE everyone. I went to return a dolly because it was so flimsy that it started bending with a load no more than a third of what it is rated for. I wanted to exchange it for another one but they said they will not do it because it's a tool. Then I also had to return a cord and tool that's brand new because they sold me the wrong type even after I told the guy that it most likely won't work. I paid $56 but they only returned $53. When I asked them, they said that that's the price in their store so that's all they can return. What a joke of a store and the manager who thought that this was okay. Apparently "that's how ACE does business" and the manager is not able to do anything. Never shopping at ACE from now on. I would rather go to a company that stands behind their product! read more

I returned an item within 3 hours after I bought it, but the manager refused to take it back. IT WAS NOT TOOL, CLEARANCE, POWER EQUIPMENT, I HAD RECEIPT! Horrible service, I could not believe he said it was my bad. I always came here because of the friendly service even though the price is higher than the big boxes and to support small local businesses. It's my bad, so true that the manager said to my face. I never wrote bad review even though I got bad service sometimes, but the manager's attitude made me write bad review to let the public know. WATCH OUT THE RETURN POLICY, HE DID NOT HORNOR IT! read more

Elk Grove Ace Hardware - Return Policy - Hardware Stores Near Me - Elk Grove, California

Great customer service from Griffin and Zachary. I came in with an oddball sized kitchen range gas feed flex line and they helped me rummage through all the fitting bins to find what I needed. We sat on the floor and laid all the fittings out to make sure it would all connect. I really appreciate the help they provided will be back again. read more

Elk Grove Ace Hardware - Fittings and flex line - Hardware Stores Near Me - Elk Grove, California

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I generally like this store as everyone is helpful, but I recently left with a sour taste because of the owner's own policy. When items on display have a lower sticker price vs the "shelf" sticker price, they won't honor the lower price as every other retailer would. (How does one know if the higher $ sticker is actually the right price?) The employees acknowledged honoring the lower price is the right thing to do but are not allowed to do so by the owners. Apparently this isn't Ace's corporate policy, but one the owners created. read more

Very helpful they are a lot better then the bigger box companies pay the few extra dollars it's worth it

Went to the store and the managers took care of my issue. I appreciate them for swapping out my return.