There was a lot to choose from, and I ended up finding furniture that fit what I had in mind. The ordering process was straightforward, and delivery went smoothly. Everything looked good once it was set up. I did have a small question afterward that took longer than expected to resolve, but overall, the experience was solid and I'd shop here again. read more

Our family has purchased nearly $10,000 worth of appliances and furniture from RC Willey. It was our favorite store for major purchases--including multiple couches, a refrigerator, and a bed. We loved the family atmosphere and customer service. Well, things have certainly changed since the company opened its Sacramento location years ago. Despite our loyalty, its corporate office chose not to waive a misleading interest charge of more than $650. In fact, its representatives refused even to speak with me, despite the manager of our local store pleading with them to do so. I won't be purchasing anything else from RC Willey. For those who do, make sure you read the fine print carefully--or you could end up paying a fortune in fees and being kicked to the curb when you ask for help. read more

RC Willey - Sales floor - Furniture Stores Near Me - Sacramento, California

From back in the days of their dvd sales to today of still buying their furniture, I've always had great service and quality products. Super large store filled with quality items from table lamps, to sofa sets, to televisions there's always a bargain here. If you plan on purchasing a lot of furniture like I did, they offer a one year delivering for around $100.00. This includes not just delivery but they will place your items where you would like them. Back saver for sure. Great place, just don't come on a Sunday... they are closed Sundays. read more

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No after sales service. Bought custom ordered sofa sectional and contacted our sales person by phone and text after delivery. Order was wrong on 2 of the 6 accent pillows. No response from salesperson. Went into the store and saw our salesperson who directed us to order department to have it corrected. Also reported cushions were very firm and he stated the gel foam cushions need a break in period to soften, but had not informed us about this at time of purchase. read more

Bought the wrong sofa online and need a loveseat. Call this location and since it was Labor Day, she says she'll called to update the information. Tuesday comes and no call. I called back and now they say they can't do anything for my order. I soon realized I had to call the online number for changes. No employee was able to direct me there Thanks for the help rc willey for directing my to the right place. read more

They are vampires on your bank account! Too many SNAFUS with debiting payments on monthly plans. I feel bad for them, I know nobody is buying anything despite the brand new housing developments going up across from them. read more

i was around Sacramento, and i stumbled across this amazing store, RC Wiley, dedicated to home decor and accessories. this spot is 3 stories tall, with escalators or stairs to ascend i came to look for a new mattress specifically, and see the black friday deals here. honestly, still on the high end, but all worth it, considering quality, insurance and elite customer service i also love how they have xmas theme already read more

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Service - in store people were not pushy and gave us space to browse without being followed too bad. Impossible to freely browse at any furniture store from my experience Selection - great variety for all things, we bought a couch here. Affordability - not great, generally priced out of everything as it felt 2-3x other stores. We got better deals on beds and other furniture we bought at bob's Delivery - the people were rude, new home and we asked them to wear booties on their shoes and they immediately refused saying it was against policy for safety reasons. Even if that was true he could've stated it in a much nicer tone. The guy also couldnt understand how i wanted the couch laid out, despite me explaining it to him several times even with the couch there. I ended up doing it myself since they didn't want to help. The delivery experience really ruined it for me, but i do love the couch and so do my dogs read more

RC Willey - Furniture Stores Near Me - Sacramento, California

Today, I came in to see the salesperson working with me on my mattress. He was not in, but Alfonso was there to help me with the issue o was going through. Alfonso was so helpful, and spent as long as I needed to work with me to find the best mattress to accommodate my needs AND my comfort. He showed genuine concern and took the time to listen so that I can make the best decision for me. I am especially appreciative because he already knew that my sale was with another consultant who was not there today, but still took all the time to share everything I needed. Especially since i haven't always benefited from other problems I may have experienced recently. That doesn't stop me from the many large purchases my family and I have made from RC Willey. If management sees this review, please thank Alfonso personally for me. read more

This was my first time at RC Willey. My wife has been telling me to check it out for a while. I got a steal of a deal on this sectional. It was a great condition. The guys on the floor were super helpful and knowledgeable. Overall satisfied with my purchase. The delivery was also as scheduled. No issues. read more

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I used to not like coming here because the sales people were toooooo strong. But this time no one said hi to us. It was a week night when we stopped in looking for office chairs. Decent selection and wide price variety. read more

RC Willey - Furniture Stores Near Me - Sacramento, California

Came in originally for an outdoor patio set but saw a couch & shelving unit I wanted to get instead. I had to find a sales associate to help. When we found one I immediately said Hi, got out my wallet, she didn't acknowledge me just my husband. I took out my wallet to give my info as I was the one that was going to purchase but she only put down my husband's name- didn't need his ID or anything. She was not helpful to me at all -no eye contact, greeting or question on who is purchasing. Then, she put down the wrong name & account number on the purchase order sheet as my husband only. He left the area with our son to browse. I went to customer service to purchase by myself and was told I need to find Bailey again to correct the information on the sheet as she had the wrong account # & name on the form. Once we found her again and I explained what I was told by the customer service office , she said "It's okay you didn't know, you don't have to wait here while I fix this and just stand there." Wasting more time - We walked the nearby section. Then she said she actually does need my information- Of course! That's why I had my card & ID out to begin with since the beginning and the 2nd time around why I came to find her to correct it. By this time the process seemed so unprofessional & unorganized and not like the service you'd expect when making a big purchase. We ended up leaving and I would rather buy a couch & shelf elsewhere. To improve this, I would train the staff to not stereotype that only a man will be purchasing and not the woman who already has her wallet out, acknowledge both parties and be helpful in putting down the correct information from the beginning please. read more

We've been pleased with our new oversized moss sectional sofa a funky modern orange chair. RC has so much to choose from with a friendly sales team that's not pushy. I originally saw this sofa in orange on Pinterest fell in love with the style but it proved to be elusive until now. read more

Made a purchase at the Delta Shores location and my salesperson was Paul. He gave me space with no pressure and was very helpful in answering my questions in addition to being very personable. It was noticeable that the staff at this location exhibited a professional and friendly demeanor. Very nice. What was especially great about this experience was when I picked up the items behind the store at "will call". The two gentlemen who helped me were very engaging, friendly and they should be rewarded for going the extra mile in terms of expeditious delivery to my truck and for the positive engaging conversation. Thank you Michael and Taranto! Keep it up fellas! read more

We had the best Service from our Sales Person , there's always a large selection in the store, I have to say it was more money than we wanted to spend , being that as seniors we are on a Fixed Income, but that being said we know got Good Quality Furniture . And our Sales Person mad it easy and pleasant , & was very helpful. The Value was fine. Thank You Jared Fraga yo are Awesome. read more

RC Willey - The new couch a recliner to match. - Furniture Stores Near Me - Sacramento, California

Jorge helped me find options to buy for my guest bedroom set. He was extremely nice and helpful. I would definitely recommend him and the company. Delivery and setup was easy and everything went smoothly! read more

Had a really great experience at RC Willey. Karl helped me pick out appliances and made everything super easy. I also got a couch and bed set with help from Mai (Adanamay), and she was honestly awesome. She went out of her way to make sure I was happy and stayed easy to reach even after I bought everything, answering all my questions. The sales team didn't feel pushy at all, there were some solid deals, and delivery was quick with really nice people. Definitely a smooth experience overall. read more

Ok lots of great looking furniture. Very nice displays. Kind service personnel. Why not sure. Our first purchase here was nice and easy. However after purchasing a rather expensive leather sofa. When it was delivered we noticed the next day the leather had wrinkles in the back and on the front back rests. RC Willet was very polite to send a replacement out. We were so happy. Ok today the replacement came and the delivery guys saw and decided to unpack it before bringing inside. Glad they did because the replacement was in worse condition than the sofa we received. That was the comment the delivery guys said. We are rather concerned about the products that may be delivered. We were offered a small refund to just accept it but I really think I'm not too happy about the quality of items sold. I have seen commercials about RC Willey and looked like high quality products. I would just finish by saying carefully check your product and check other places for similar items. Also about exchanges or replacement. But the store has great items to give an idea of decorating. Parking was easy and clean store. You should also checkout the clearance stuff if small details aren't a issue. read more

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I was VERY impressed with the customer service by Michael. I truly felt like he cared to help me. He made sure I got the best he could offer, price wise. It's not always about money either, customer service will also go a long way in keeping a loyal buyer. I bought furniture for multiple rooms and the lengthy receipt was a bit difficult to understand, yet he still took the time to help me understand it. The quality of furniture is much better than many of the other stores and the selection is very big. I have no doubt we will be back to this location. We appreciate you Michael! read more

i'm talking about the one near elk grove. delta shores. no phone answering and whoever carl is doesn't answer the phone or call back. i even contacted through face book and i got that canned response. they don't have much sales traffic and i said i'll try them! they don't really want money with carl there! is someone in the bathroom doing drugs or something! read more

I purchased a $6,000 bed set that came with a $300 bed set. I set up the delivery/Install the day I was there and it was Delivered in 4 days BUT they DID NOT delivered my $300. Comforter Set No idea what happened as they Would NOT allow me take it home when I paid for everything on a Charge card! I have been Waiting for 2 wks and No info on when I can actually pick it up! Bad Services! read more

RC Willey - $300 Qn bed set MISSING from my order! - Furniture Stores Near Me - Sacramento, California

Ordered nearly $10K in furniture on November 11th. We were told one piece wouldn't be in until mid December! Mid December came and went. We were then told mid January! Mid January came and went still nothing!! We are now in early Feb and were told we would have the piece delivered in Feb 2 only to find out the piece is still in a container and not delivered to RC Willey. We will be at 90 days in a few days!! At best they are inept at worst deceitful in an effort to get the sale!! First and last time purchasing from RC Willey. Extremely disappointing experience read more

This place is amazing! I really wish we had one of these in San Jose. Moving to Sacramento, my boyfriend told me to check RC Wiley out when I mentioned wanting all new furniture for the bigger house I moved into. We had the pleasure of working with Jett, no pressure just friendly knowledge. He got us set with both a full living room and dining set, plus side tables. The selection is great. It doesn't feel dated and you can really picture your style with their showrooms. Couldn't have been happier! Delivery was a breeze and the policy of free delivery within a year if you choose to purchase anything additional for your home is great. We even received a thank you letter in the mail from Jett for our purchases. Wonderful touch! We'll be purchasing a much larger home in the coming year and this place certainly has our business to fill the space. read more

Wanted leave review for salesmen Eric wright in appliances department. He gave me great customer service. Was patient as we looked multiple gas stove appliances. And beat competitors price as well. Delivery's chduled for this Saturday excited for our 1st gas stove in time for the holidays read more

The final sofa came in, which they were supposed to move it upstairs, and they scratched the wall and corner of the handle of the stairs read more

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Came in a bit before Thanksgiving looking for a large sectional to fit in my weirdly shaped living room. The sale rep Maureen was so helpful! She was kind and patient and helped me find exactly what I was looking for in my price range. I'll definitely be going to see her again! read more

For the past 12 years almost all of our furniture and appliances in our house have come from an RC Willey store. This location is large and two stories and has a good selection. It's divided up like all the other ones by not only the type of furniture, but the living areas of the house and what would be in those areas. They always have really good sales and prices and specials and have good financing plans. I know this location is new, but we have bought a few things from here and most of the time everything has gone as smoothly as it always did at the Roseville location. Apparently they have got a new computer system, and it has caused quite a bit of a headache for our last couches that we tried to order. It seems the communication between this location and if you have to pick up your furniture from somewhere else or if it's getting transferred from somewhere else has not been worked out yet and hopefully can be resolved soon. read more

After a long search, I finally found a chair that met our needs. Before ordering two, I confirmed with the salesman that they were in stock. While I was standing there, he confirmed their local availability and together scheduled a delivery date. Prior to my delivery date, RC Willey confirmed the date with me at least two times. The night before, I received a two-hour delivery window and I made arrangements to be available. But when that window passed and no one showed up, I called for an update--only to be told, "Oh, those chairs are actually on backorder. No one called you?" After 30 minutes of being bounced around on the phone, I reached the sales manager. He was apologetic and offered a small discount, but ultimately couldn't give me anything more than an estimate of when the chairs might arrive locally--then it would be an unknown amount of time to be put back on the delivery schedule. After losing complete trust in their inventory & delivery systems, I asked for a refund instead. The entire process was frustrating. It's shocking that a business this size doesn't have a working inventory system. And, on top of that, they have no checks and balances with their delivery side of the business. Bottom line: Only shop here if you have endless time to sit around and wait for delivery drivers and are in no hurry to receive whatever you are buying. And if after reading this, you still think of shopping here....don't make the same mistake we made...keep your old furniture in place until your new arrives. Edit to add a response to the generic reply from RC Willey: this isn't a store issue. It's an issue of the entire organization. Your inventory system said there were chairs in stock. They weren't. Then, your delivery department confirms several times their delivery date and time when there was nothing to deliver. Then, when I call the phone number that I was given to call with questions about my delivery, I'm told they are on back order and then wait on hold for 30 minutes to be transferred to someone who has no idea why I was transferred to them. This is a complete breakdown in the organization, not the store itself. read more

We are so pleased with our sofa purchase. From the courteousness of the salesperson, Michael Carasco, the professionalism of his manager, Dustin, the assistance of the customer service department, all the way through to the delivery team, our expectations couldn't have been met any better. read more

RC Willey - Furniture Stores Near Me - Sacramento, California

We went here to look for a new washer. This place is huge and has tons of stuff from furniture to electronics. The washers are upstairs. We kind of knew what we were looking for. The salesman knew what inventory he had and he looked up stuff for us. He explained the different brands and what Speed Queen was. The ones that are in the laundromats. We didn't purchase the washer we wanted there and they didn't have a floor model available either. Their TV section was nice . We stopped in to take a look at what they had. A nice store to look at the stuff before you buy. read more

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For years we needed a new sofa. We looked all over locally in the Modesto area, and could just not find the perfect couch. I had heard about RC Wiley from family and decided to make the drive and glad we did! The showroom was huge, and had an amazing selection, and our saleslady Saundra G. was very helpful and friendly and quickly answered all my text messages about matching ottomans, custom pillow, delivery etc. A few weeks later delivery was scheduled and our new sofa was in our house for us to enjoy! The quality of the couch was top notch, even made in America, and the price seemed very fair. We'd definitely recommend RC Wiley and Saundra G.! read more

Shoutout to Michael C.! Walked in to check out mattresses and was approached by Michael who was super helpful. Let him know what we're looking for and he provided us some information and tips regarding the mattress and bed frame. He allowed us time to test out the mattresses even though we kept going back and forth to test out the same few mattresses bc we're indecisive. He answered all our questions even though we kept asking the same thing for clarification. In the end, we purchased a new tempur pedic and frame for a good price and love it! Thank you, Michael C.! read more

I had high hopes for RC Willey. I purchased a washer and dryer. They promised to price match. Three separate times the following issues: Twice damaged product/ inoperable washer that sounded like an airplane taking off. Third delivery they came had me look over my washer. Then after that then they tell me oh we don't have your dryer it didn't make transit. I got my money back and will take my business elsewhere. Other issues important to note: They did not fulfill a price match with Costco for the lg units which are after tax $2057. They charged me regular price at $2589. I found out when I did my return. That is very bad business practice. They say they have their own delivery team. However two out of the three deliveries was a third party contracted delivery service both who were awful. read more

RC Willey - Gashed unit - Furniture Stores Near Me - Sacramento, California

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RC Willey is one of my favorite places to shop for furniture. They have a great selection of furniture and I have purchased from them multiple times throughout the years. This last time we purchased a sectional sofa in March 2025 and had it delivered in April 2025.We have been very happy with the furniture and the customer service for our purchases. I went in today to talk with my Sale Associate Jett Racobs who helped us with our last purchase. Almost everytime I have ventured into the store lately, I have come across Jett. He always was pleasant to talk with, such a calm, peaceful, friendly and highly knowledgeable gentleman. It was so shocking and upsetting to receive the news today that Jett had passed away. I have only known Jett since meeting him that day in March when he helped us with our search for our sectional. Jett was the most knowledgeable person that I have ever met. When it involved questions about furniture, the construction, the materials used and just the furniture business in general, I found that he had this enormous wealth of knowledge and experience. I just wanted to let RC Willey and Jetts family know that I felt so blessed to have met Jett. He was such a genuinely nice and beautiful person. I think we were all so lucky to have known him. I know that he will be missed by many friends, co-workers and family; and also by the many customers that he has greeted with a smile and helped throughout the years. Rest in peace, my friend...you will be missed Greatly. Jerry and Nadine Tom read more

RC Willey - Jett Racobs...A Beautiful Soul - Furniture Stores Near Me - Sacramento, California

Purchased an Electrolux Clothes dryer online, and I am not sure which "store" is responsible, Sac or Roseville. I Was scheduled for delivery today, and it did arrive, albiet 2 hours beyond delivery window which caused me to miss an appointment. That was annoying, but the real problem was the promised "installation" I paid for. It was nonexistant. When they removed my old dryer, which had a drain tube connected, they refused to unscrew the clamp to disconnect, saying they did not know what it was. They said I had a steam dryer. I do not. I disconnected it for them, then they noticed the new dryer had the VERY SAME hose, and I said well it looks like you need to connect it the way the other one was, and they refused. He then turned the power on WITH THE SHIPPING PACKAGING STILL INSIDE THE DRYER drum, styrofoam and all. He said it needed too run a 60 minute initial cycle, and ran out the door! I noticed that the start light was flickering, and realized that the packaging was still inside and that the drum was not turning! Who knows, he may have shorted out the motor. I turned the power off, and called customer service, only to be told that there was nothing they could do, and did I try to remove the packaging?. I said no, that was their job, and since the unit may now be damaged, I don't want to touch it. I asked that they send someone out immediately to install it as promised, or in the alternative, come and get it. They said they could set and appointment for a week from today. Sorry, unacceptable. I've already waited a week, and I should not need to get back in line so to speak behind purchasers who came after me due to their error. She said no. I told her I'd be contacting an installer to come out and do what their people should have done and will send them a bill. JUST DONT BUY FROM THEM! BAD CS, INCOMPETENT INSTALLERS - THESE ARE JUST DELIVERY GUYS WHO KNOW HOW TO INSERT A PLUG. NOTHING MORE. read more

Appliances Salesperson Saephan "Johnny" Cheng was very knowledgeable, an expertise, great personality/approachable, very professional, and went above and beyond. He was so amazing that we purchased multiple kitchen appliances from him (Stove, Hood, Dishwasher) and kept returning back to him over the year because he was so helpful. We will end up having purchased all of our kitchen appliances from him and much more. We are loyal and forever customers because of him. I highly recommend to go see Johnny. read more

RC Willey - Amazing Stove put in during kitchen remodel - Furniture Stores Near Me - Sacramento, California

Our family was suddenly in need of some bedroom furnishings for our elderly mother who was moving into a memory care facility. She was with us and dazzled by the large selection of chests of drawers and nightstands. We were glad to see reasonable prices and quality furniture. But the best part of our visit was the customer service shown to us by Sales Associate Nguyen Lam. Our family was tired and frustrated after visiting several other stores. He was understanding of our needs, professional and courteous to our family. He put us all at ease and actually gave us confidence to choose the right pieces. If our family needs furniture or accessories in the future, we will ask for him specifically. RC Willey is a great store; Nguyen Lam is a fantastic sales associate. read more

We purchased our beautiful new furniture at the Rocklin location. From the sales person, to delivery ,it was seamless. So helpful. The delivery came earlier than expected and the guys we so nice and helpful. Got everything set up. I love it! Thank you!! read more

RC Willey - Sectional, coffee table and side table. Love all of them! - Furniture Stores Near Me - Sacramento, California

I bought a couch In October with the extended warranty. Months later the fabric started to come apart. They would not cover it even though I purchased their extended fabric warranty. Total scam read more

For what its worth, mattress buying is a big deal. There are so many choices, features and price points. Thankfully we had the pleasure of meeting Jett during our visit. Jett was amazing! We appreciated his customer service, feedback and general interaction. No pressure in making a purchase, answered all of our questions and gave us his insightful opinions on mattresses we were considering and helped us find something that fit our needs and budget. He provided all the information regarding returns/exchanges which made us feel better that in the event we needed to exchange our mattress we wouldn't have to jump through hoops to do so. Its been several weeks and we LOVE our mattress! read more