We had the pleasure of having Clinton assist us with carrying out our bark and stacking it in our vehicle for us. He is a young and polite gentleman who really values his job. I hope you recognize him. He spoke very highly of Lowes. read more

I really want an alternative to just spending most of my paycheck at the other orange store. Being a homeowner, I feel like I am always going to a home improvement store to work on a house project. I needed a new lawn mower amd ordered it for pick up. Their pick up area is not intuitive. After a little bit of fiddling with 2 different touchpads they had at the spot where it's designated as "online orders," someone came over and helped me out. Almost got ran over as I was leaving the store. The place was stupid crowded and the people there were pretty obnoxious. I couldn't get out of there fast enough. read more

I love Lowe's, because you can find so many things for your diy's. I don't think there isn't anything that you need for home improvement that they wouldn't have it. You can best believe Lowe's got it. I didn't get to interact with any of the employees I saw them but no one was asking if you need help. Maybe I just looked like I knew what I was doing. That's it. It had to be that. But a few of them did smile at me. So that was cool. I will continue to go to Lowe's, it's one of my favorite places. Until next time read more

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I bought artificial turf from here and I love it! Not only did they help me cut the adequate amount but they also helped me load up the heavy item onto my truck. Specific shout out to Andre working the forklift and Vincent spotting. They are definitely the MVPs of Lowes read more

Went to Lowe's to return an item and was helped by Paul. The process was so smooth I just had to commend him on his personality, professionalism and courtesy. I then went to purchase last minute Xmas decor items, and was pleasantly surprised there were still lights and fixtures that were 50% off (off to a great start for Xmas in 2026). I even bought a drill and other hardware items at low Lowe's pricing! Lastly, when I went to pay at the self checkout stands, I was greeted by Maria who was just like Paul...friendly, courteous and professional. It's no wonder she had all the exceptional service award tags on her vest! Only thing preventing me from awarding 5 stars was the fact that no flatbeds (like those at HD and Costco/Sams) were available in the cart corrals or inside the store. Had to lift an oversized box onto the cart and have my wife steer while I guided her. Overall a great experience at Lowe's in Sacramento! read more

Lowe's is a terrible company, with horrible business practices, with terrible employees and an even worse return policy. Their selection of tools is trash which would tell you that they don't get good products because someone can't negotiate a deal with the big manufacturers. The value of the products is not good at all. Some items are extremely overpriced for what they are, even worse is that the employees don't know the return policy on certain items. My friend bought me a pressure washer from Lowe's for my birthday on June 13. When I went to go return it today for an upgraded model it told me I couldn't return it. I asked why and they said because it had been more than 48 hours even though the product was brand new in unopened. I asked where they listed this policy. They said on their website and in the Customer Service return section. How shady is that? Why were they not listed where the products are purchased or next to the product so people know the return period since everything else in the store is 90 days.. because they don't believe in their products and they don't want to offer a decent return period for people. Go onto Reddit and you can hear a horror stories about people purchasing items and then going to install them only to find that they're broken but they can't return them because they fall under this 48 hour return policy that Lowe's does not advertise or let their customers know before they buy and walk out the door. Don't do business with this horrible business, give your business to a local hardware store. Home Depot who has a killer return policy and employees who actually care about you. Go to Amazon at the very least. You'll have 30 days to do returns with them. Lowe's sucks. Especially Muj and his minions. read more

Lowe's Home Improvement - The horrible customer service department. Definitely trained not to help customers. - Home Decor Near Me - Elk Grove, California

Couldn't find anyone to help me, was in the plumbing department for a good 15 minutes then called local number phone rings and rings, total time on call 8+ mins. disappointed. I can go to Home Depot and get this kind of service. That's where I will be heading to purchase a toilet and vanity. read more

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Today's visit went exceptionally well with my lovely better half , in the TOOLS DEPARTMENT. Our journey to purchase a 2000 RPM/1400 torque drill driver was met speedily with education-interaction with "J" and Jon. As we searched for a 1/2 " power drill driver. "J" , covered in a bright LOWES vest of service badges, milestone patches and a confident smile, approached us with positive customer service, a present mind with pride in his department, gave detailed insight on the drill bits, hex connections and smooth connections for the "SKIL" power drill. "J" also took time to address the "BOGO" sale that Lowe's offered with a thorough SKU number search. This outstanding effort, helped us purchase drill bits and a 10" extender piece with a cordless wrench. We were excited to establish a membership card as this was a beneficial purchase for our business. Upon exiting this location, Jon was in self checkout and assured us that our purchase would receive the "BOGO" deal and assisted with the touchscreen business credit card setup. GREAT JOB YOU ALL!!! OUTSTANDING TERRIFIC EFFORT!! read more

I only ever come here to feed my houseplant addiction, but I've only had positive experiences so far. Very friendly staff, good selection of plants, better quality plants than Home Depot, and great prices for rare houseplants. Their nursery is a great place to walk through on a nice day. read more

I recently bought a top end paint sprayer and they sold me a warranty extension. We were originally going to do the project and change our mind due to the complexity of the project. So we decided to return the product 4 days later. They refused to accept it. Box was unopened. Also they refused to give us back the extended warranty we purchased. And when I bought it nobody told me they have a 48 hour time limit to return it. Putting that on the box itself or at the shelf would help customers. And their manager was rude. Like it was my fault. This is at the Elk Grove, Ca. Power Inn branch read more

How many workers does it take to get some bricks in the garden area!? I just spent 2 hours waiting for "someone with a key" to open the gates to load into the truck. When the key holders came I asked them why not give a key to someone that actually works within the department & they were trying to smart mouth me saying only higher ups get a key. Yeah I bet!, let customers at one of the most used departments suffer while everyone with a key is inside having gossip time on the clock. I believe the two people who had keys were Chris the total smart mouth then his partner was a shorter Asian guy with med long hair, as soon as they closed the gate they started whispering in each others ear about the whole situation. Safe to say if you're in the real estate business take the drive to Home Depot read more

On August 17, 2025, my wife and I visited Lowe's Store #1148, located at 8369 Power Inn Road, Elk Grove, CA 95624, to begin a full kitchen remodel. We met with Natasha Holt, one of your kitchen designers, to design and order new cabinets. During our consultation, we specifically stated multiple times that we wanted cabinets with hardwood doors and drawers, not MDF. Ms. Holt assured us that the Shenandoah Breckenridge cabinets we selected were made of hardwood. Relying on that information, we placed an order totaling over $15,000. When the cabinets arrived, we discovered that the doors and drawers were made of MDF, not hardwood as promised. This is false information that directly influenced our purchase decision. Providing incorrect product details to make a sale is unacceptable and misleading to customers. I have already received a quote from another company estimating $5,000 just to replace the MDF doors and drawers with true hardwood. Additionally, the Lowe's contractor who came to measure our kitchen either measured incorrectly or the designer entered incorrect dimensions. As a result, the cabinet sizes were wrong, and our cooktop did not align with the vent. Many of the cabinet doors and drawers were also not seamless, unlike the store display. We had to place multiple new orders to correct these mistakes. We spoke with Store Manager Ning, who told us we would be compensated for the inconvenience and errors, but to date, nothing has happened. When the new order arrived on October 9, 2025, three of the cabinets were still incorrect. We had to return them to the store and place yet another order. Both Natasha (designer) and David (department manager) refused to take responsibility for the mistakes, and when we raised the issue again, David brushed us off, saying he would "try to get to us." This dismissive attitude is deeply frustrating and unprofessional. As of today, October 9, 2025, we still do not have a functioning kitchen, and it has already been nearly two months. We have five children, and being without a kitchen for this long is creating a serious hardship for our family. Please investigate this matter immediately. I am requesting: A full review of this order and the misinformation provided by the designer. Appropriate compensation for the delays, incorrect orders, and misleading product information. A prompt resolution that ensures our kitchen is completed correctly. Our purchase order number is PO# 294288453. read more

Very poor customer service, waited 20 minutes to get my keys done, asked 10 times to get help, no one excited to help at this place, why you even open and have so much of staff walking around if don't want to do your job. read more

Lowe's Home Improvement - Home Decor Near Me - Elk Grove, California

I would like to give a shout out to Fred an employee at the Lowe's Home Center Store on Power Inn Rd. in EG. I've shopped at this store since it was built in my neighborhood; the one thing that always stands out (for me) is the service or lack there off. In comes Fred, who 'wowed' us from the get-go with his excellent customer service and pleasant personality. During our conversation, Fred is a retiree and has been with Lowe's for about 6 months. He understands customers like us prefer to be shown where things are located. So, I hope Lowe's management team reads this review and extend the same recognition to Fred for a job well done! Needless to say, hubby and I left with a smile on our face for the positive shopping experience at Lowe's. read more

Horrible customer service!! Been to this store several times and couldn't find anyone to ask a few questions. Was shopping for flooring tile. No one with red Lowe's shirt were to be found. The flooring counter was unmanned. Waited thirty minutes and no one showed up. Spend your hard earned money elsewhere where. read more

I had to look at the new Christmas decorations. They started putting them out the other day and it's only the beginning of October. I do a huge display for Xmas and I buy a lot of it from Lowes. Lowes has more decorations than other stores. Sears closed down and Home Depot selection doesn't match Lowes. They always have the best and newest Christmas decorations. That is why I have to come early and buy at retail instead of sales since all the new stuff will be gone by the time it goes on sale. They will probably have it all up by next week at the latest. read more

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This review is specific to "Minute Key". Lowes in general is OK as big-box home improvment stores go. Straight lumber, hard to find a salesperson who knows anything. But as to Minute Key: "Two week key" is certainly a more appropriate name, but I appreciate the marketing. The pros: The actual key-programming guy I eventually met, who made the system work, was efficient, professional, nice guy (Emmet H) The cons: took two weeks to get a key. Car is old enough and base-model enough that it doesn't have a fob, but I think I was charged for one anyway (about $220; can't tell from the paperwork what I was actually charged for) and Emmet wasn't sure why the company still sent him a fob for me after I had a long conversation with the Minute Key people about how the truck did not have one. They're not able to make a non-chipped key (which I think is actually the fault of Chevrolet) but weren't sure about that. Overall, seemed like a shoestring operation that have a nice-looking machine that can sometimes make keys for some people. Still cheaper than the dealer, I 'spose. read more

I asked the paint employee about a paint tint mistake that was labeled $5.00. He explained the tinting mistake and said the employee at the register would adjust the price. The manage Robert came over and said he would not honor the discount label, so I did not buy the mistake paint with the increased price. read more

9/17/2022 Purchased blinds from our Reno store and brought them down to have them trimmed to the size of the front window.. I was really happy, they have a help button you can use to get help in the blinds section.. We called ahead to make sure the hours that someone would be working in that department. Employee was super! Very helpful! Now to install ! read more

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Does anyone read reviews about Hardware Stores? I certainly don't, nor would I expect anyone to read this one. Yet I am so frustrated by the "customer service" I experienced during my most recent visit to this location, I felt it only right to share my experience. (I do also believe writing this will be cathartic.) Anyone who has ever had to buy lumber must know the quality they supply is generally terrible. (Google: Lowe's Lumber Memes.) Well, imagine my frustration as my husband and I are searching for just ONE decent-quality cut and finding nothing but split pieces. I was ready to just give up, but my husband requested an employee bring down another pallet. He was told that was not going to happen in a rude and condesending tone; the employee went on for a while. Having heard enough of his belittling voice, I interjected, "Ok, that's fine, but we don't need your attitude." He decided to promptly turn around and walk off. If someone is too lazy to do their job, fine. However, don't mouth off. If someone can't bite their tongue or refrain from speaking in an unpleasant manner, it would be best for all if they locate a job requiring no social interaction. To quote Kuill (from The Mandalorian): "I have spoken." Thank you to those who endured reading this review about my experience with an employee at my local Lowes. read more

I had the great pleasure of receiving assistance from JD in the electrical dept. I think she was a backup person in the department, however, she provided me "top notch" customer service! read more

Never buy any appliances from this Lowes. It took over a week to get it. The. 3rd party delivery crew scratched the side of the new refrigerator.I didn't realize it until they literally ran out the house. They didn't even hook up the water because the water line was too far away from fridge! Installation was included! I ended up paying someone else to hook it up (5 minute job!) Because of the scratch, Lowes wanted me to buy another refrigerator by going to the Elk Grove store. Pay and wait for delivery of new one.... Have it delivered and return the damaged and get a credit. The store manager never answered emails and called once over a week after. They wanted to give me a $50 E CARD.... THE WORST CUSTOMER SERVICE I HAVE EVER GOTTEN! Do not BUY from Lowe's especially online. They really don't care. read more

First! Let me recognize the young black gentlemen who cuts the wood. Apologize fir forgetting the name but He works weekends and goes above and beyond for everyone. A few weeks ago I had my floors redone. Bought all supplies at Lowes. I was frustrated because I needed a single piece of flooring cut. I was about to return it all and head to home depot who's promised to accommodate me. This young man( Wanna say name starts with an R) anyhow he's the only one who works week ends back cutting the wood. He cut the piece and saved the day. So the next day, purchased a toilet and needed a strip off material for a project. It was a black strip no one could identify that I found in the wood clearance area. I was told it was trash but they couldn't sell it to me. I said okay can I take it then. I was told NO. WHAT??? Anyhow Natasia was so polite and had greeted me upon arrival so I went back in to speak to her, She notified the manager Marquise who responded and he had no idea what that piece of worthless scrap was so he said. Just take it. Turns out it was a scrap piece from when they ship the pallets to the store and they just throw it away. Thanks guys! You just saved LOWES from losing one of their best customers. I've been coming here for 15 years when I first bought my house! Hats off to LOWE'S read more

Kurt Le in the cabinets department is awesome! It was great to work with Kurt when we were shopping for custom cabinets. He is quick, friendly, and professional. He had a design mock up ready for our appointment, thoroughly walked me through the design, and helped me get exactly what I wanted! Highly recommend working with Kurt if you plan to purchase custom cabinets. Great service! read more

I waited for over 45 minutes to get help in the plumbing department. Talk to three different associates who called and reassured me someone would come. This customer service is horrible. read more

Horrible and unkind customer service. Spent over 1000 on paint and were given the wrong paint. Should've checked before but we trusted the Lowe's employees.. biggest mistake. Went back to buy more paint and the manager was unkind and said well it's your fault and went over to talk to his coworker friends while we are waiting to figure out the cost situation. Very un-kind. Lowe's employee are untrained and can't even tell your what aisle a product is in. Over the last few months we have been shopping at Lowe's while doing home renovations but will go to Home Depot or local buisness' going forward. Hopefully we can speak to corporate. read more

Lowe's Home Improvement - Home Decor Near Me - Elk Grove, California

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The service I received is a fucking joke! I placed an online order for Roach Motels and a humane rat trap. The associate, who wasn't even in uniform, approached my car and handed me my stuff. I didn't realize it until I got home, but the rat trap's hinges were broken (see photo), and it wasn't even packaged or anything. I had to take it to a Lowe's in West Sacramento to get a replacement only to find they don't carry it. Complete and total waste of time and money! read more

Lowe's Home Improvement - Broken rat trap, not even in package! - Home Decor Near Me - Elk Grove, California

I came in the other day with a question on the return policy on my hose and this beautiful lady named mary jane assisted me with my return, I've never seen a transaction go more smoothly! I loved the help from the team members, Lowe's... I encourage you to give that sweet girl a raise. read more

Be aware that Lowe's is selling crappie appliances. I bought a dry and washer Amana brand on February 24th and because I was moving into my new place I didn't get to try it out until Saturday March first. Well it turns out it did not work. I contacted Lowe's store so I could exchange it to a better product, but because it has been longer than the 48 hour grace period they would not do it. I call there corporate office and they said,"no". I spent $1,300 and I have been a loyal customer and I can't believe they would treat me like this. Please be careful of what you buy at Lowe's on Calvin in Elk Grove, California. They will sell you bad name brand products and they only care about taking your money instead of having a loyal customer. read more

Lowe's Home Improvement - Home Decor Near Me - Elk Grove, California

I took a chance a bought and a dishwasher from Lowe's. The contractor they use (Envision Contracting) was not communicative, refused to take payment for the additional work they said we needed. No one from this location would pick up the phone to take the payment. 2.5 hours later someone finally picked up the phone and the installer was already gone. So 2 weeks of me chasing down the installer and suddenly taking off the work day for nothing. read more

Went in Wednesday morning for an online pickup order. The employee at self checkout saw me get helped by another employee at the online pickup area. As I was walking out he stopped me and accused me of stealing, not even asking for a receipt but literally telling me I have to pay for the item in my cart and not walk out with it. Then grabbed the item in my cart looking for a tag that was needed for proof that I paid online. I had the online pickup slip on my phone to show but he didn't even want to listen to me. I've spent hundreds of dollars at this store specifically for anything from a renovation for my home to something as simple as a screwdriver and never had an issue here. From now on I'll be going to other home improvement stores to avoid bad interactions like this. read more

Worst Lowe's I ever been to my life. Walked around for 20 minutes to try to find help and no one is available. They called someone to help and no one comes. Will not be coming to this store anymore. Home Depot is better. Manager is bitch read more

Their customer service is subpar. I purchased plywood and no one showed up to assist in cutting it for me.

We want to give a big shout out to Ty in the paint department. He was super helpful with our paint selection and then helped us find the items we needed to prep the wall for our project. Great customer service and thx Lowes for hiring employees who go the extra mile. Thx Ty for being so awesome! read more

DONT Trust this COMPANY ! They have a major problem with standing up for their return policy! Purchased 10 gal of standard paint. Decide to change the color and product after 60 days since we did have time to paint. Guess what LOWE decided to change their return policy !! No longer do they stand by their 90 day return policy but cut it back to 30 days and they will not honor what their employees stated!! I guess they are OK with their employees not being trust worthy... BAD customer service!!!' read more

I went into Loews today actually looking for some dog poop bags that I had looked up online the brand was arm and hammer. They were not out anywhere. I found an associate, did not get her name but she looked them up and went in the back and found them. Job well done. I then went looking for All Mighty PACs that was locked up. I asked an associate if he could help me, and he replied yes of course. The associates name is Fernando and he was very pleasant, friendly with a very nice smile. Fernando asked if I needed anything else because he was going to take the All up to the register. I did want Snuggle fabric softener but they were out of it. I followed Fernando to the front and went to a register but did not have my glasses so Fernando actually rang up my items. I'm glad he did because the poop bags were packed in a pack of 3 so he literally opened up the pack to get the correct price. I was very impressed with Fernando because he went above and beyond to help me. Not everyone is as customer focused as he was. I hope he gets the recognition that he deserves for having great customer service read more

Kadee in Customer Service and Diego in patio furniture were so helpful and all around amazing when we purchased some backyard furniture on 6/9/25. I love our purchase and would not hesitate to give my business to Lowe's in future read more

Went to Lowe's last night around 930. Needed assistance cutting some 2x4's so they would fit my car. Patrick was the associate. He was friendly, knowledgeable and helpful. Thank you, Patrick! read more

The only thing this Lowe's has going for it is location to my home. That's it. The support in store is MIA. If you actually find one of these ghosts, they can be helpful, but make no mistake "you are on your own". Oh and getting help at their door and window dept. Don't bother to make a reservation because these specialists are like deep cover agents and nobody ever knows where they are at any time. read more

I recently had a security screen door installed that I purchased at Lowe's. Mike, the installer, has been a contractor with Lowe's for 15 years. His work was top-notch. Installation was quick and looks great. Mike is very personable and highly professional. He specializes in installing all types of doors. His company is MVP Finish Carpentry at 916-838-0057. read more