Friendly staff, and a good local hardware store. Love having it so close by. Pretty good selection too!

I used to get propane tanks refilled at this store. They have been out for months. They continue to advertise that they provide propane refills but the woman on the phone says they will likely never fill there tank again. read more

Sheldon Ace Hardware - False advertising - Hardware Stores Near Me - Elk Grove, California

Horrible customer service. The young lady working at the cash register was extremely rude and condescending towards me .

Its a Hallmark store for people that didn't want to drive to Home Depot. Jt's frustrating, asking for information is like who can you get. Every 5th time I get help from someone who knows whats up, but most of the time they don't help, push to an aisle but are tol busy on the phone (texting or looking at stuff) to help. A few people are awesome, rest don't know or don't care or both. If not for a 5 minute drive here I would not buy anything here. Also I hit 33.3% help this time. 1 out of 3 people actually wanted to see about helping on a question, but didn't know about the product and thats where the transaction ended. It didn't take place today. Maybe I will need beef jerky soon. read more

I received excellent customer service on a discontinued product, that Sheldon Ace Hardware had in stock. Marco and Sky did an excellent job getting me what I needed, and they were pleasant to do business with as well. read more

Great little store with awesome service! It's amazing how much they stuff in that small space!

Sure, I am pretty positive there are bigger and more well stocked hardware stores locally, but this is MY store. Why? I love the staff. They know me, they joke, we smile, and they have the things I need. Why look other places right? It's the small town feel of these smaller chain branches that make me love where I live and I wouldn't change it. Cons: The parking is tight and shared, peak hours gets tricky. Pros: Too many to list. read more

Sheldon Ace Hardware - Hardware Stores Near Me - Elk Grove, California

Always friendly, great service. Always. In person or on phone. Every time I go in.

Gotta love this Ace, staff are great and they have a good selection of things needed, and it is so much better than going to those big box stores with all the lines of people. read more

Ace hardware in Elk Grove is amazing and go above and beyond for their clients. The staff at the new Bruceville store should teach this old country store a lesson in Customer Service. The Grantline store is horrible to work with. Larry was the rudest person ever. I have never met someone so rude and condescending in my life working retail. Asking a question about an item in stock and he first responds did you just call (with an attitude)? No we haven't. He was very short, confrontational and honestly a jackass. He was being so rude to my husband that I spoke up and told him to soften up a bit and try being kind. I'll be filing a corporate complaint as well. You can't treat people this way Larry, it's wrong! We did not purchase the part here and I won't ever step foot in this ACE hardware as long as Larry works there. Thankfully the location next to my house is beyond helpful. Friends, visit the Elk Grove Blvd and Bruceville store if you need help, I promise you that you can count on anyone in that store and they will do it with a smile. read more

Tried here multiple times and they don't have the most basic necessities you expect for an ace. No Stihl 2 stroke mix or bar oil, only electric. Can't remember the other thing I stopped by and needed they didn't carry. Lastly asked if they had concrete because I came up one bag short. Bought it and they brought it to my car only to realize it was fence post mix. Staff is awesome and friendly, management product choices, merchandising and training definitely sub par. Only reason giving 2 star and for the hourly employees being nice and having a good work ethic. read more

The clerk that helped us in the store was polite but the employee working the register was rude, as it is the store is small and I am handicapped, the store violates the gaps required for mobility devices, I was able to get to the checkout counter near the entrance ok but the clerk just said other side. I said not sure if I can get around there to which I got a shrug. Through the entire transaction she looked as though she was bothered having to help me. We are not from the area and went out of our way to go to ACE instead of a big box. Normally that is the right thing to do but not for this store. ACE should pull their license to use the name. read more

While they have had what I have needed the few times I have come in. They tend to follow you around, and seem to have to stock or dust the shelf right next to you! Looking at the shape and condition of the store, I assume that they don't do this in their regular duties. I'm an Oregonian that works a handful of days a month at two of the larger hospitals in the region. Perhaps it's my shaggy Oregon appearance!? I have a long beard, and dress casual in my off time. I feel like they treat me like I'm transient, looking to knick some nuts and bolts! ‍ I will have to admit that is a lot nicer coming here, than having to drive to the big box stores. read more

Sheldon Ace Hardware - Hardware Stores Near Me - Elk Grove, California

Do yourself a favor and shop elsewhere! This Ace never seens to have what I want and it's difficult to find someone to help me find what I need. The young gal at the front counter obviously hates her job. She is need of some retraining of needs to be fired! read more

I really like this place! Everyone is friendly and helpful. I live nearby and I find myself in there all the time. A great local hardware store! read more

Everyone that works here was super helpful and friendly! They all asked us if we needed help with anything whenever we walked past one of them. In addition, we had three keys that we wanted to be made into house keys. We went to Lowe's first and they wouldn't cut our keys unless we bought the key from them. So we called Ace and they said they would do it! Not only were they super friendly but all three keys work perfectly. Will definitely return! read more

Honestly, shopping here was one of the best consumer experiences I've ever had. The employees are so nice and incredibly helpful. I needed a desk grommet (I didn't even know that was the name for it, but when I described it, the employee quickly knew and said, "oh, a grommet," and quickly took me directly to them). She also took me to two other things I needed, and her coworker gave me helpful advice on the project I was doing. I was so impressed by their efficiency, knowledge, and friendliness! Even though this store is not as close to me as Lowe's (I came originally because I was across the street for lunch), I will come here from now on. read more

I love this store! It's small, familiar, close by and they give you free popcorn when you come in! The local hardware store is really a thing of the past, which is why supporting small stores is so important. The prices may be slightly elevated (very slightly) but it's worth it to me to get greeted at the door, walked directly to the item I am searching for and to have help loading items into my car! I also love the rewards program they have and getting dollars off of my items when I bring in my earned rewards coupons! Support this place if you can! read more

We found the item we needed and went up to the checker only to have her say "I need a price on that" ??? My husband, being a nice guy went and got a price. Luckily there wasn't a line when he want back up read more

Okay, it is very unlikely for me to write a review of a hardware store but for this specific Ace Hardware, i had to. Exceptional customer service and great prices! I got my 2001 Jeep Wrangler key done here for cheap, when Jeep tried charging me $60! The key works great and i have no problems with any key made here. Every one of the employees were so warm and welcoming, greeting me as i came in. This location is so cute and super friendly, making me feel right at home. I love it. read more

Clueless employees. Rude. Only reason this place gets 2 stars is bc it is close to the house & it has the tools we need. read more

The absolute best service I have ever had at a hardware store the manager Mike met us in front as we approached and asked us what we needed he was absolutely awesome he found what I needed and was very friendly outstanding customer service thank you Ace Hardware read more

I love this place, it's close to home and has great customer service. I went there for paint and they were very knowledgeable. You could never get service like this at a big box store! Thanks for your help and service! read more

I was excited to check this place out but when I got there to my surprise was was not able to go inside. Unfortunately, the parking area is so small I wasn't able to find a place to park my van and go inside. It was a wasted trip. If ya got a large rig you just might want to go to another store! read more

Great service. Always friendly and fast to help. Only store I can think of that waits on you like they do.

This is an awesome location with great customer service. Will definitely be back. Came here because I needed new car keys. They cut them free of charge and even went out to my car to test and see if they work. read more

This Ace hardware is such a nice outing each and everytime. Went originally for a couple of screws to bolt a carborator back together. Both guys in the back were friendly, quick and went out of their way to help us find what we needed. Also decent selection of everything, organized and clean. We were able to find a couple extra things not on the list. All the way to the end to the girl at the check out counter. Could not have been any sweeter :) read more

This Ace store may not be huge but it has all the basic items you would need, in addition to the classic charm of a rural hardware store. I was randomly in the area and remembered that I needed to have a key cut, so I stopped in. I got what I needed and was in-and-out in 5 minutes. Easy peasy. The key I got was this cool sugar skull design I haven't seen anywhere else before- neat! read more

Walked in and gentleman helped me right away. Great customer service! Will def be returning to this store.

Same experience every time I go in. No one asks me if I need help and employees horsing around and talking loud. Very unprofessional atmosphere. Hire an adult to oversee the childish employees. Prices are much higher as well. Worth the trip to Lowes. Sorry owners. It's true. read more

Great service! I often find Home Depot lacking in overall selection. It's seams that if they or Lowes doesn't carry something, Ace does.

This is a great little hardware store. The staff is always willing to help. The folks on the sales floor are knowledgeable and the cashiers friendly and make you leave with a smile. Product assortment is adequate and rarely do they not have what I need. read more

I drove the extra few miles to this store today because I needed a very specific set of bolts and I knew I wouldn't get any help at one of the big box stores. Sure enough, I was promptly greeted and asked if there was anything I needed help with. Luke (I think that was his name) helped me get what I needed and I was in and out in just a few minutes. And, my kids got free popcorn! Basically, this place is the polar opposite of a Lowes or Home Depot, it's small (but still has most of what you need), and the employees are friendly, helpful and knowledgeable. I love this place and I'm going to go out of my way to shop there when I can. read more

Today I went to Lowe's for some plumbing parts. After waiting for assistance for nearly 1 hour, I went to ACE. I was greeted as I walked in the store I went to the plumbing section and was looking for the items that I needed. I was there for less that a minute, and I was approached by a customer service supervisor. He asked me if I needed assistance, and suggested what I would need to fix my plumbing problem. He suggested that I purchase a special tool in case it was needed. He said if I didn't need it, to bring it back. The customer service was outstanding. The cashier was busy but very pleasant, with a great attitude. ACE may be small, but the overall customer service is outstanding. The employees make you feel at home. They go out of their way to make sure you get the proper parts for your home repairs. I was in and out of ACE in under 10 minutes. read more

The customer service and knowledge of products are beyond exceptional. This is the Nordstrom of hardware stores. I always look forward to coming in and seeing the friendly team. read more

Always friendly, Knowledgeable, & insure finding the right product for the job. Been there several times & never had them try to sell me something I wasn't there to buy. Unlike the big stores, where someone would answer a question and run off after had taken ever to get help in the first place. They have always been patient & curtious. A little out of my way since closing down the store on Elk Grove/Florin, but always worth the time. read more

Great customer service. They seem to really care about their customers. Each time I have gone in they ask if I need help and walk me right to the part I need and are willing to offer fix-it advice for someone who is not that handy. Everyone that I have run into has been a big help. read more

I went there to have a key cut for my Mustang, I had my own key Blanks, I was greeted with smiles and welcomes from the crew and a Great Big O Hello from Shaun, They did cut my key, and did not charge me anything, was told the chip needs to be programmed, but hey I was grateful for what they did, I tried to give them something ($$$) for cutting my key, but they would not take any Money from me, this is one of the last real neighborhood hardware stores left, all the staff seemed helpful , in Good spirits, and the atmosphere of this place was down right Cool and welcoming , I will be back for other needs when needed read more

The best store around. The staff is so helpful and they have everything you need. If they dont they will order for you. Plus the store is locally owned. read more

We ordered a Weber Q3200 from ACE Hardware in Sheldon CA on May 17. It was a promotional offer through May. Purchase from ACE, they assemble it, deliver it, and you get a free refill on a propane tank. It was too late for their Friday delivery. It arrived May 25. They called us to tell us the box had been chewed through, along with wiring. They re-ordered. It arrived on June 1. I initiated contact to confirm it had arrived. I was told it would be assembled on Saturday and the manager would deliver it on Sunday (today). I just called and was told the manager had gone home for the day, but the employee contacted her and then returned my call. Excuse: Don't know who told you it would be assembled and delivered by Sunday, but we don't have the manpower. Just to be clear, other than the call regarding the varmint chews and the return call today, I am the one who initiated all of the phone calls. I think the manager doesn't care a hill of beans about our order. They have our money. I want my Q delivered TOMORROW. By the way, my husband was there over an hour ordering it because they had no idea about the promotion, therefore they said they don't deliver. Evidently we're an exception...if it ever happens. read more