Used to be good and I'd used them for several years. But this year was very different. I was given…read morean appointment for about 2 weeks out. No problem I can wait. Then I had something come up and needed to know AM or PM expected. Reached them 2 days before and was told I'd get a call back. (they'd always been able to give a rough estimate in the past). No call back. The day of the appointment - No show, did not answer my calls that day or the following days to see if it was just a mis-communication. It was hard to believe that I'd been ghosted by my gutter cleaners that I'd used for years. People this is BAD customer service - if you don't want my business , just tell me. I'm an adult and I can take it. Now I have to reschedule with someone else and have to wait again to get the gutters cleaned. Be assured, when I need mu gutters or gutter guards replaced I will NOT be calling Mind in the Gutter.

Had appointment for repairs on Monday. No show, no call. Called, left message , no call back. No…read moreshow on Tuesday, called Wednesday told I would get call when back in office, no call back. No show and no calls on Thursday or Friday.

Terrific Company Weasley price two wonderful job. Len was great. I'm gonna hire him permanently to…read moremanage my house twice a year. Did a great job cleaning the gutters cleaned up. Very happy client highly recommend them.

Great quality work, communication, and customer service. Len gives me a heads up when extra…read moremaintenance needs to be done. Excellent rates. I hire him every year.

WARNING: be really careful. i engaged four gutter companies to inspect a very specific 10-ft area…read morewhere my gutter had become disattached. 3 of the four(all members of BBB) didi't even require a ladder before giving me estimates btw $500-$1000. simple problem. yet these entitled jerks started climbing onto my roof and ripping away some rotted wood on a window sill(all captured on ring camera). they were on the hunt for a bigger estimate. they scared the shit out of me when they popped up outside my window on the third floor. the owner then tried to gaslight me and changed her story repeatedly to justify why MY permission to climb all over MY house was...wait for it... unnecessary. in the end she literally blamed ME as being the problem. DO NOT USE THEM IF YOU HAVE A SPECIFIC PROBLEM. THEY SEEK ACCESS TO YOUR HOUSE TO TELL YOU YOU NEED THOUSANDS OF DOLLARS OF REPAIRS. THEY ARE A RELIC FROM LONG AGO. like the mechanics who told you your car needed a new engine regardless of its condition. My advice? Avoid.

I recently reached out to RVA Gutter Pros to get information on cleaning my gutters. Jennifer…read moreresponded to my message in less than 30 minutes and was extremely thorough in regard to service expectations, payment options, etc. I was impressed and decided to get them to do the work. The very next morning, as promised, a tech rang me first thing to let me know they were on the way. Aiden and his assistant not only did an excellent job cleaning my gutters, but took pictures and video of trouble spots and a soffit that had some damage. Aiden explained what was causing the problem and provided some potential solutions. They then did a fantastic job cleaning up and even cleared off my entire deck! It has been a long time, since I have experienced such professional and outstanding customer service!!! I would not hesitate to use this company again in the future (and plan to)!!! Their website claims that their mission is to "treat their customers and each other as family"... and based on what I have experienced thus far, they are living their mission!!! THANK YOU guys for an excellent job!!!

Carlos and his team were amazing! He addressed all my concerns, provided me with a booklet of…read moresample shingles, and educated this first time home owner on proper maintenance and care for a roof. He even drove around my neighborhood before he came to my home to give me an estimate so that he could show me what types of roofs my neighbors had, and how they would hold up for me if I were to choose them. We got our entire roof replaced during the last few snow storms, so Carlos had to reschedule a few times. I'm glad that he put the welfare of his workers before the money; that's what's important to me and that is what shows a great work ethic. I'm new to Richmond, and I've found that a good work ethic seems to be uncommon here. Carlos was available by text and email as well. In this digital pandemic age, sometimes it can be hard to actually answer the phone, so that was great for me. The best part of all, out of every quote I received, his was the best price! We decided to get the dimensional tab, and another business quoted us 5 thousand dollars more than Master Pro Services (no exaggeration!). His work comes with a 5 year labor warranty, and the dimensional shingles come with a 30 year, one time transferable warranty, so it's safe to say that I feel I can rest easy now because of Master Pro! Thank you guys so much!

I will use MasterPro in the future for sure! I am so happy with my interaction with them from bid…read moreto job completion. I think it is hard to find quality work in Bend and I am so relieved to have found this company. We had our gutters cleaned as well as our dryer vents. Excellent work, excellent communication, and fair prices. Thank you to Mike, Keoni and Shylohe!

Got estimate for new roof. Representative was very good and responded with frequent texts and…read morefollowup. In the end I did not choose them but definitely had a hard decision. Very much appreciated all the follow up

Great experience with this business. We called after a giant tree fell on the house, and lucky for…read moreus it only punched a small hole in our roof. Hooray for old brick home invincibility! Chris came out to take a look, the quote was reasonable for the area and damage. Iris made sure to get a team out the next day due to a rain storm in the forecast. I thought I was going to need to climb on the roof and tarp it myself somehow, but nope! The crew arrived on time, and accomplished the fix without any issues or surprises. Professional, clean and fast. All said, I know who we'll be using when we get our roof replaced next year.

cleans your gutters but does not clean the stuff that comes…read moreout of the gutters killed all my mums didn't put deck furniture back I couldn't get out my back door Why would you not clean the leaves that comes out the gutters Sad stay away Could not respond to my text But had no problem texting me 10 times about paying the bill

This company has an owner who appears to be kind sincere and a legit business owner. In reality…read morehe's the complete opposite. The only thing you will receive is a lower cost for his services, without any accountability of their services. You will need to have someone at your residence to in sure the work is being performed. If you don't have eyes on the work you will probably regret it. The service that was performed was a gutter cleaning. I had to instruct the workers on how to place their ladders on the roof, to keep them from damaging the structure. I Didn't receive a work order or receipt for completion of the work , after requesting one. And once the work appears to be completed, the owner fails to respond to any issues going forward.

Tom has done exemplary work! He is my GO-TO GUY for windows, roofing, doors and now SOLARread more

I have a roof/siding leakage and called them to check and repair. They came and repaired for three…read moretime and never successfully fixed the leakage. Every time, their repair people came in a rush and worked in a rush, never really carefully spent time and thought about how to effectively solve the problem. After the third time, when I figured out the same place still leaked, I called the same person for the same issue and I was told this person did not work in this company any more and not any contact point was provided to me for the issue.

Devon was extremely professional, knowledgeable, and detailed. He did an amazing job with our power…read morewashing and gutter cleaning. He even came back two weeks later once the baby birds fly away from the nest on our front porch wreath to finish up by power washing our front porch, since I asked him to temporarily skip the front porch due to the baby birds. Thanks Devon!!!

Contacted to get the gutters cleaned. Great responsive service and reasonably priced. Highly…read morerecommend.

There are some people and companies that you just feel good about dealing with. George Yesbeck and…read morehis crews are great to work with, the craftsmanship is top notch, anything they need to fix they fix right away. Also, each day they finished the days work, they picked up the trash and materials. We hired them just over 6 months ago and when they finally got the materials in for our project they were here within a day of the materials being delivered. When the work was about to begin, I asked George if the crew would be able to install two windows I bought in part of our attic that was unfinished but open studs so an easy install and he said not a problem and did not charge for it even though it wasn't in the agreed scope of work. And despite this, George is a wonderful man, and I would hire him and his company again without any concerns or hesitation. We couldn't be more satisfied with them.