First of all, it is RIDICULOUS that you have to check in and have an extensive wait to drop off a…read moresample. That should be easy peasy, no problem. Secondly, an elderly lady walked in with her caregiver. When they called her name, the caregiver asked which door to use. Instead of telling her the left one, the receptionist rudely stated: "The one everyone else has been using to go through!" *I* told her which door to use and commented the receptionist is rude, which multiple people piped in and agreed. Seriously, can't you get better people than this? People come here because they don't feel well. Being nasty to patients is unacceptable.

I've been here many times for routine bloodwork. Bring our kids here too. I used to make…read moreappointments but I no longer bother -- in early mornings there is no wait. The staff has always been very professional to me. Very fast check-in. Go back to the internal waiting room for just a few minutes (often go straight to a chair for the bloodletting). They take my blood. And I go. In 5-6 years coming here I've never had any issues. Calling there beforehand to ensure that they've received my doctor's lab prescription (when I feel it is necessary) does entail a good 10-15 minutes of navigating their menus and being on hold, but when they do pop on the line they are friendly and fast. And I always get our results online via their portal within 3 working days at the most, and usually sooner. Really glad we live near this location.

This office moves at a terribly slow pace!!!! Chaotic. One…read moreof the staff members is loud and explains how her break, the fact that they have one rest room effects service.

Quick and convenient. With my insurance I am required to use quest laboratory. This location is…read moreconveniently located inside of the Columbia Medical Center neat Howard County General Hospital. There is always plenty of parking at the building. They take walk ins but I highly recommend making an appointment so you won't have to wait. I have an online account so made my appointment there. The check in process is done on a tablet right by the front counter. All you have to do is put your phone number in then scan your drivers license and insurance card. After checking in I only had to wait two minutes then I was taken into the back to have my blood drawn, the phlebotomist was professional and friendly. She completed the process painlessly. The whole time I spent in the office was less than 10 minutes. Great experience that's why I will continue to come back.

My first experience was great. In and out with no issues…read more Second trip trying to schedule and kept receiving voicemail, at times full. FINALLY got my appointment scheduled via email. Arrived 15-minutes early for an 10:30 appointment only to find the door locked and receive the customary voicemail on a call.

Great staff here. I come to this lab often for work and I've always been treated really well. The…read morestaff is friendly and professional even when they recognize from coming all the time. It has a very sterile and clean feeling. The lab is in the back of the shopping center so you have to drive around the back to find it. Ample amount of parking with parking right in the front of the lab when I come.

Your Phlebotomists are sharp shooters in finding my tiny veins to withdraw blood from…read more Excellent than another place we used to go to. We've recommended LabCorp to friends for their good job.

I always have a hard time with getting my blood drawn. I let the doctor know ahead of time and it…read morewent super easy. Was quick and there was no bruise left on my arm. I would definitely recommend.

I went to First Call on a Sunday morning and they were very helpful! They ran tests and I was in…read moreand out in less than an hour.

My first time at this office, it is in the Ascension Saint Agnes building, the first floor right…read moreoff the lobby, easy to find. I was a walk-in and handled well in order, approx 30 minute wait with 4 others in the waiting room when I arrived. Was here for a routine blood draw. Check in was easy, the secretary was cordial and efficient. They bring you back to what would be individual draw "rooms" (3 walls and a curtain), however the phlebotomist was just working out of one room and would call your name. The appearance was general boredom with the job, no real interaction other than name and birthday. She had earbuds in and I could hear random noises from under her hair. The blood draw itself was fine, she overshot the vein, so I anticipate a bruise, but she did get the vein after a slight adjustment. Overall it was a fine visit, the phlebotomist's lack of interest and overshooting the vein indicate to me it is just a job for her without the desire to do better. I will be back for future visits because of the convenient location and hours.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

Always late. Staff rude. Arrived for an appointment at 11 am still not seen 30 minutes later.read more

Arrived without an appointment because I was unable to make an appointment at any of the locations…read moreonline. Wait time was reasonable, nurse was delightful, office was efficient. It would have been a 5 star review if I hadn't tried to figure out how to make an appointment online unsuccessfully (screen froze once, spam alert message came up once) and if I had not gone to a different Labcorp location and been ignored by all the humans yesterday.)

This is the unhappiest place coupled with rude and very sour personnel. Coming here for the very…read morefirst time and the technician manning the desk was so dark at heart and incredibly disrespectful. No good morning and you get no response if you try to exchange pleasantries with them. As I waited to give my sample, I overheard them speaking so hastily about a prior patient that was just requesting information after she left. If you are so unhappy there, why work there. This is not how you treat people especially when many of them are coming there for legitimate health issues. Is this how we treat people nowadays? Go somewhere else for better service if you want to be treated like a human being. They should not be working there.

Ruuuude. Easy and…read moreefficient to make an appointment online and check in from your mobile device upon arrival, but the overall pleasantry stops as soon as you are face to face with the actual LabCorp personnel. The lady at the registration desk was monotone, yet barky. The lady who took my blood was ruuuude. No "hi, how are you" or smile. She was very short and seemed frustrated/annoyed when I wasn't following her commands that she mumbled under her breath. Bloodwork, or any medical procedure, is a very personal experience. I expect some level of professionalism and staff that makes their patients feel welcome and comfortable.

I was told by the doctor's office I take my mom to about this location which is so newly opened…read morethat it's still not on the Quest Diagnostics website at the time of this review. I had to take my mom here because when we went to another well known laboratory to have her tests done from a written script from the doctor, the lab didn't complete / do all of the tests requested. That was not good as it's already like fighting a hungry bear to get my mom to go get anything medical done, so when I was told this Quest Diagnostics lab location was in the same building as the doctor's office, it was a god send because I could kill two birds w/ one stone while visiting the doctor. This way, my mom wouldn't be as upset about having to go to two locations, again. In addition, the lab technician @ this Quest Diagnostics location was super nice and patient with my mom (who at this point was especially cantankerous because she had been fasting in order to do her labs). Unlike the other lab who didn't do the tests as requested, Chanel (I believe that was her name) from Quest Diagnostics at this location was really nice and ensured she had all of the vials verified for submission and everything was completed. At this time, Chanel was taking walk-ins. I don't know if that was because we came from an office in the same medical building and can't say if this will be ongoing as the location gets more established, but it was very helpful.

Was feeling a little under the weather so I came in to receive treatment. It was easy to check in…read moreand then I was able to wait inside in the waiting area. There wasn't anyone else in there at the time so I was able to be taken back quickly. A physician came in and conducted some tests. I got the instant results only after a few minutes and they sent samples out to the lab as well. Unfortunately for me I had the flu. Thankfully they provided excellent care to get me back on my feet quickly.